About This Course
What you will learn - Learn the Basics in Balanced Scorecard
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Get BIG Savings with our Balanced Scorecard Basics Online Bundle, 5 Certificate Courses
- Balanced Scorecard Basics
- Process Improvement with Gap Analysis
- Onboarding – The Essential Rules for a Successful Onboarding
- Performance Management: Managing Employee Performance
- Train The Trainer - Improving Training Results
1. Balanced Scorecard Basics: Learn the Basics in Balanced Scorecard
Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organization’s success.
You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organization’s mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams.
At the end of this course, you will be able to:
- Define what the balanced scorecard is.
- Identify the benefits of the scorecard.
- Describe the common balanced scorecard pitfalls and how to avoid them.
- Determine if the balanced scorecard is right for your organization.
- Describe the key elements of the balanced scorecard process.
- Identify a strategy map, tactical action plan, and balanced scorecard.
- Create a vision statement for the balanced scorecard.
- Understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process.
- Identify the components of supporting balanced scorecard plans.
- Understand what processes you will need to support the balanced scorecard.
- Identify the members of different balanced scorecard teams.
2. Process Improvement with Gap Analysis: Improve Organizational Processes Through Gap Analysis
Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.
You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.
After you complete this Process Improvement with Gap Analysis course, you will be able to:
- Define the term “gap analysis.”
- Identify different types of gap analyses.
- Perform all stages of the gap analysis process.
- Create a gap analysis report.
3. Onboarding – The Essential Rules for a Successful Onboarding: Implement A Well-Designed Onboarding Program
Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.
This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.
After you complete this Onboarding: The Essential Rules for a Successful Onboarding Program course, you will be able to:
- Define onboarding and describe how it is different from orientation.
- Identify the business benefits of onboarding.
- List the factors that contribute to a successful onboarding program.
- Build a team to create an onboarding program.
- Prepare a vision statement and goals for an onboarding program.
- Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up.
- Customize your onboarding framework.
- Identify which metrics you should track to evaluate program results.
- Create a branded, unique program that will strengthen your company’s image and market position
4. Performance Management: Managing Employee Performance: Learn to motivate work environments
Corporate trainers can offer inspiration and solid tools for individuals responsible for measuring Performance Management: Managing Employee Performance.
What will you learn with our Performance Management: Managing Employee Performance Online Course?
- Manage for optimum performance Motivate work environments
- Understand the role of goal setting
- Use ideal tools to set and achieve goals
- Prepare employees for peak performance
- Activate inner motivation
- Evaluate skills
5. Train The Trainer - Improving Training Results: Learn tools and techniques, including cost-benefit analysis and return on investment
Think back to the last training program that you conducted or attended. What did you learn from that course? How did you (or your students) apply the new skills back in the workplace? Can you tie those results directly back to the training program?
In this course, you will learn how to measure training results using Donald Kirkpatrick’s four-level evaluation model. You will also learn about essential tools and techniques, including cost-benefit analysis and return on investment.
After you complete this Measuring Training Results course, you will be able to:
- Identify the most effective methods of training evaluation.
- Describe the steps required in the essential elements of measuring training results.
- Tie training measurements back to the original training objectives.
- Explore the most effective methods to report training results, including a return on investment.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Balanced Scorecard Basics 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Balanced Scorecard Basics Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Understanding the Balanced Scorecard
- What is the Balanced Scorecard?
- Creating a Scorecard
- The Need for the Balanced Scorecard
- Shifting Business
Session 3: The Ingredients for Success
- Is the Balanced Scorecard Right for Us?
- Do You Need a Balanced Scorecard?
- Top Ten Scorecard Pitfalls
- Discussing the Pitfalls
Session 4: Overview of the Balanced Scorecard Process
- The Big Picture
- Sample Strategy Map
- Strategy Map Example
- Sample Balanced Scorecard
- Sample Tactical Action Plan
- Tactical Action Plan Example
Session 5: Creating a Project Vision Statement
- Why We're Doing What We're Doing
- Unified Statement Example
- Making a Statement
Session 6: Understanding Organizational Mission, Vision, and Values
- The Building Blocks for Your Balanced Scorecard
- Looking at Values
- Mission Statement
- Vision Statements
- Analyzing Sample Statements
Session 7: Plans and Processes to Build
- Project Plans
- Communication Plans
- Training Plans
- Building Core Plans: Building a Training Plan
- A Checklist of Processes
- Making the Fit
- Bill the Builder
- Discussing Bill
Session 8: Building Balanced Scorecard Teams
- Executive Team
- Balanced Scorecard Steering Team
- Strategic Teams
- Team Overview
Session 9: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Process Improvement with Gap Analysis Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Gap Analysis?
- Defining Gap Analysis
- Where Gaps Occur
- The Business Case for Gap Analysis
- Types of Gap Analyses
- Making Connections
Session 3: The Gap Analysis Process
- Process Overview
- Recording the Data
- Step One: Identify the Future State, Part One
- Step One: Identify the Future State, Part Two
- Step Two: Identify the Current State, Part One
- Step Two: Identify the Current State, Part Two
- Step Three: Measure the Gap, Part One
- Step Three: Measure the Gap, Part Two
- Step Four: Create an Action Plan
- Step Five: Implement and Follow Up
- Making Connections
- Task
Session 4: Supporting Tools
- The McKinsey 7S Model
- The 7S Framework
- About the Elements
- SWOT Analysis
- Sample SWOT
- The Five Whys Technique
- Example
- The Fishbone Diagram
- About the Diagram
- Making Connections, Part One
- Making Connections, Part Two
- Task One
- Task Two
- Task Three
Session 5: Creating a Gap Analysis Report
- Essential Elements of a Gap Analysis Report
- Extra Elements
Session Six: Test Driving
- Pre-Assignment Review
- Toolbox
- SWOT Analysis
- Five Whys
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Onboarding – The Essential Rules for a Successful Onboarding Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Onboarding
- What is Onboarding?
- Areas of Onboarding
- Benefits for Your Business
- Costs to Consider
- A Recipe for Disaster
Session 3: Creating the Onboarding Steering Team
- Designing Your Team
Session 4: Gathering Supporting Information
- Finding the Processes and People
- Identifying Stakeholders
- Personal Identification
- Putting It All Together
- Vision Summary Sample
- Activity
- Activity
Session 5: Setting Goals
- The SPIRIT Model
Session 6: Developing the Framework
- A General Framework
- Types of Activities
- What is Pre-Work?
- Pre-Work for the Manager
- Pre-Work for the Employee
- Transitioning from Pre-Work to Onboarding Activities
- Creating an Onboarding Plan Template
- Day One
- Week One
- Checking In
- Completing an Informal Review
- Month One
- Example One
- Example Two
- Setting up the Review Meeting
- Semi-Annual and Annual Reviews
Session 7: Creating an Onboarding Plan
- Background
- Onboarding Plan Template
Session 8: Customizing the Framework
- Background
- Individual Onboarding Plan
- Activity
Session 9: Measuring Results
- Measuring Metrics
Session 10: Branding the Program
- Making the Onboarding Program All Your Own
- Branding River Adventures
- Activity
Session 11: Onboarding Executives
- Things to Consider
Session 12: Understanding Employee Engagement
- Present or Engaged?
- Facts and Figures
- The 10 Cs of Employee Engagement
Session 13: Ten Ways to Make Your Program Unique
- Ten Ways to Make Your Program Unique
Session 14: Fun and Games
- Lets Get Creative!
- Our Favorite Onboarding Games
Session 15: Case Study Analysis
- Making Connections
Session 16: Personal Action Plan
- Personal Action Plan
- Achieving My Goals
Course 4 - Performance Management: Managing Employee Performance
Session One: Course Overview
Session Two: The Shared Management Model
Session Three: Setting Goals
- Setting Goals with SPIRIT
- Getting Into It
- Session Four: Phase I (Preparation)
- Overview
- Choosing the Right Person for the Job
- Setting Standards
- Effective Training
- Coaching 101
Session Five: Phase II (Activation)
- Overview
- Motivation
Session Six: Phase III, Part A (Ongoing Evaluation)
- Overview
- Characteristics of Effective Feedback
- Individual Exercise
- Accepting Criticism
Session Seven: Phase III, Part B (Formal Evaluation)
- Overview
- Case Study: What Upset John?
- About Performance Reviews
- Recommended Reading List
Course 5 - Train The Trainer - Improving Training Results
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
Session 2: Setting the Framework
- Identifying What You Will Measure
- Step One: Isolating
- Step Two: Consulting
- Step Three: Evaluating
- Take Note
- Determining How You Are Going to Measure It
- Designing an Evaluation Strategy to Fit Your Training Needs, Part One
- Designing an Evaluation Strategy to Fit Your Training Needs, Part Two
- Making Connections, Part One
- Making Connections, Part Two
Session 3: Pre-Assignment Review
- Making Connections
Session 4: Kirkpatricks Evaluation Model
- Methods of Evaluation
- The Four Levels
- Exploring the Levels
- Using Rubrics to Evaluate Results
- Other Methods of Evaluation
- Points to Remember
- Creative Evaluation Strategies
- Evaluation Tips
- Evaluating the Evaluation
- Sample Feedback Form
- Getting Results by Testing the Program
- Making Connections
Session 5: The Return on Investment
- Clarifying Expectations
- Case Study
- Indicators of Value
- What Training Does
- Getting the Evaluation Right
- Making Connections
- Cost-Benefit Analysis, Part One
- Cost-Benefit Analysis, Part Two
- The Elements of the CBA
- Making Connections
- Cost-Benefit Analysis Worksheet, Part One
- Cost-Benefit Analysis Worksheet, Part Two
- Cost-Benefit Analysis Worksheet, Part Three
- Cost-Benefit Analysis Worksheet, Part Four
- Calculating the Return on Investment
Session 6: Presenting Training Results
- Getting Ready
- Preparing for the Meeting
- Getting It Right
- Ground Control
- Practice Never Hurts
- Making Connections
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
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you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
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You
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which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
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and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
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The Certificates are valid for life and do not need renewing.
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Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Balanced Scorecard Basics Online Bundle, 5 Certificate Courses
Learn the Basics in Balanced Scorecard
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
SANTA DISCOUNTS AND FREE UPGRADES
HURRY OFFER EXTENDED ONE DAY!
About This Course
What you will learn - Learn the Basics in Balanced Scorecard
|
|
Get BIG Savings with our Balanced Scorecard Basics Online Bundle, 5 Certificate Courses
- Balanced Scorecard Basics
- Process Improvement with Gap Analysis
- Onboarding – The Essential Rules for a Successful Onboarding
- Performance Management: Managing Employee Performance
- Train The Trainer - Improving Training Results
1. Balanced Scorecard Basics: Learn the Basics in Balanced Scorecard
Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organization’s success.
You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organization’s mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams.
At the end of this course, you will be able to:
- Define what the balanced scorecard is.
- Identify the benefits of the scorecard.
- Describe the common balanced scorecard pitfalls and how to avoid them.
- Determine if the balanced scorecard is right for your organization.
- Describe the key elements of the balanced scorecard process.
- Identify a strategy map, tactical action plan, and balanced scorecard.
- Create a vision statement for the balanced scorecard.
- Understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process.
- Identify the components of supporting balanced scorecard plans.
- Understand what processes you will need to support the balanced scorecard.
- Identify the members of different balanced scorecard teams.
2. Process Improvement with Gap Analysis: Improve Organizational Processes Through Gap Analysis
Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.
You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.
After you complete this Process Improvement with Gap Analysis course, you will be able to:
- Define the term “gap analysis.”
- Identify different types of gap analyses.
- Perform all stages of the gap analysis process.
- Create a gap analysis report.
3. Onboarding – The Essential Rules for a Successful Onboarding: Implement A Well-Designed Onboarding Program
Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.
This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.
After you complete this Onboarding: The Essential Rules for a Successful Onboarding Program course, you will be able to:
- Define onboarding and describe how it is different from orientation.
- Identify the business benefits of onboarding.
- List the factors that contribute to a successful onboarding program.
- Build a team to create an onboarding program.
- Prepare a vision statement and goals for an onboarding program.
- Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up.
- Customize your onboarding framework.
- Identify which metrics you should track to evaluate program results.
- Create a branded, unique program that will strengthen your company’s image and market position
4. Performance Management: Managing Employee Performance: Learn to motivate work environments
Corporate trainers can offer inspiration and solid tools for individuals responsible for measuring Performance Management: Managing Employee Performance.
What will you learn with our Performance Management: Managing Employee Performance Online Course?
- Manage for optimum performance Motivate work environments
- Understand the role of goal setting
- Use ideal tools to set and achieve goals
- Prepare employees for peak performance
- Activate inner motivation
- Evaluate skills
5. Train The Trainer - Improving Training Results: Learn tools and techniques, including cost-benefit analysis and return on investment
Think back to the last training program that you conducted or attended. What did you learn from that course? How did you (or your students) apply the new skills back in the workplace? Can you tie those results directly back to the training program?
In this course, you will learn how to measure training results using Donald Kirkpatrick’s four-level evaluation model. You will also learn about essential tools and techniques, including cost-benefit analysis and return on investment.
After you complete this Measuring Training Results course, you will be able to:
- Identify the most effective methods of training evaluation.
- Describe the steps required in the essential elements of measuring training results.
- Tie training measurements back to the original training objectives.
- Explore the most effective methods to report training results, including a return on investment.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Balanced Scorecard Basics 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Balanced Scorecard Basics Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Understanding the Balanced Scorecard
- What is the Balanced Scorecard?
- Creating a Scorecard
- The Need for the Balanced Scorecard
- Shifting Business
Session 3: The Ingredients for Success
- Is the Balanced Scorecard Right for Us?
- Do You Need a Balanced Scorecard?
- Top Ten Scorecard Pitfalls
- Discussing the Pitfalls
Session 4: Overview of the Balanced Scorecard Process
- The Big Picture
- Sample Strategy Map
- Strategy Map Example
- Sample Balanced Scorecard
- Sample Tactical Action Plan
- Tactical Action Plan Example
Session 5: Creating a Project Vision Statement
- Why We're Doing What We're Doing
- Unified Statement Example
- Making a Statement
Session 6: Understanding Organizational Mission, Vision, and Values
- The Building Blocks for Your Balanced Scorecard
- Looking at Values
- Mission Statement
- Vision Statements
- Analyzing Sample Statements
Session 7: Plans and Processes to Build
- Project Plans
- Communication Plans
- Training Plans
- Building Core Plans: Building a Training Plan
- A Checklist of Processes
- Making the Fit
- Bill the Builder
- Discussing Bill
Session 8: Building Balanced Scorecard Teams
- Executive Team
- Balanced Scorecard Steering Team
- Strategic Teams
- Team Overview
Session 9: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Process Improvement with Gap Analysis Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Gap Analysis?
- Defining Gap Analysis
- Where Gaps Occur
- The Business Case for Gap Analysis
- Types of Gap Analyses
- Making Connections
Session 3: The Gap Analysis Process
- Process Overview
- Recording the Data
- Step One: Identify the Future State, Part One
- Step One: Identify the Future State, Part Two
- Step Two: Identify the Current State, Part One
- Step Two: Identify the Current State, Part Two
- Step Three: Measure the Gap, Part One
- Step Three: Measure the Gap, Part Two
- Step Four: Create an Action Plan
- Step Five: Implement and Follow Up
- Making Connections
- Task
Session 4: Supporting Tools
- The McKinsey 7S Model
- The 7S Framework
- About the Elements
- SWOT Analysis
- Sample SWOT
- The Five Whys Technique
- Example
- The Fishbone Diagram
- About the Diagram
- Making Connections, Part One
- Making Connections, Part Two
- Task One
- Task Two
- Task Three
Session 5: Creating a Gap Analysis Report
- Essential Elements of a Gap Analysis Report
- Extra Elements
Session Six: Test Driving
- Pre-Assignment Review
- Toolbox
- SWOT Analysis
- Five Whys
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Onboarding – The Essential Rules for a Successful Onboarding Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Onboarding
- What is Onboarding?
- Areas of Onboarding
- Benefits for Your Business
- Costs to Consider
- A Recipe for Disaster
Session 3: Creating the Onboarding Steering Team
- Designing Your Team
Session 4: Gathering Supporting Information
- Finding the Processes and People
- Identifying Stakeholders
- Personal Identification
- Putting It All Together
- Vision Summary Sample
- Activity
- Activity
Session 5: Setting Goals
- The SPIRIT Model
Session 6: Developing the Framework
- A General Framework
- Types of Activities
- What is Pre-Work?
- Pre-Work for the Manager
- Pre-Work for the Employee
- Transitioning from Pre-Work to Onboarding Activities
- Creating an Onboarding Plan Template
- Day One
- Week One
- Checking In
- Completing an Informal Review
- Month One
- Example One
- Example Two
- Setting up the Review Meeting
- Semi-Annual and Annual Reviews
Session 7: Creating an Onboarding Plan
- Background
- Onboarding Plan Template
Session 8: Customizing the Framework
- Background
- Individual Onboarding Plan
- Activity
Session 9: Measuring Results
- Measuring Metrics
Session 10: Branding the Program
- Making the Onboarding Program All Your Own
- Branding River Adventures
- Activity
Session 11: Onboarding Executives
- Things to Consider
Session 12: Understanding Employee Engagement
- Present or Engaged?
- Facts and Figures
- The 10 Cs of Employee Engagement
Session 13: Ten Ways to Make Your Program Unique
- Ten Ways to Make Your Program Unique
Session 14: Fun and Games
- Lets Get Creative!
- Our Favorite Onboarding Games
Session 15: Case Study Analysis
- Making Connections
Session 16: Personal Action Plan
- Personal Action Plan
- Achieving My Goals
Course 4 - Performance Management: Managing Employee Performance
Session One: Course Overview
Session Two: The Shared Management Model
Session Three: Setting Goals
- Setting Goals with SPIRIT
- Getting Into It
- Session Four: Phase I (Preparation)
- Overview
- Choosing the Right Person for the Job
- Setting Standards
- Effective Training
- Coaching 101
Session Five: Phase II (Activation)
- Overview
- Motivation
Session Six: Phase III, Part A (Ongoing Evaluation)
- Overview
- Characteristics of Effective Feedback
- Individual Exercise
- Accepting Criticism
Session Seven: Phase III, Part B (Formal Evaluation)
- Overview
- Case Study: What Upset John?
- About Performance Reviews
- Recommended Reading List
Course 5 - Train The Trainer - Improving Training Results
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
Session 2: Setting the Framework
- Identifying What You Will Measure
- Step One: Isolating
- Step Two: Consulting
- Step Three: Evaluating
- Take Note
- Determining How You Are Going to Measure It
- Designing an Evaluation Strategy to Fit Your Training Needs, Part One
- Designing an Evaluation Strategy to Fit Your Training Needs, Part Two
- Making Connections, Part One
- Making Connections, Part Two
Session 3: Pre-Assignment Review
- Making Connections
Session 4: Kirkpatricks Evaluation Model
- Methods of Evaluation
- The Four Levels
- Exploring the Levels
- Using Rubrics to Evaluate Results
- Other Methods of Evaluation
- Points to Remember
- Creative Evaluation Strategies
- Evaluation Tips
- Evaluating the Evaluation
- Sample Feedback Form
- Getting Results by Testing the Program
- Making Connections
Session 5: The Return on Investment
- Clarifying Expectations
- Case Study
- Indicators of Value
- What Training Does
- Getting the Evaluation Right
- Making Connections
- Cost-Benefit Analysis, Part One
- Cost-Benefit Analysis, Part Two
- The Elements of the CBA
- Making Connections
- Cost-Benefit Analysis Worksheet, Part One
- Cost-Benefit Analysis Worksheet, Part Two
- Cost-Benefit Analysis Worksheet, Part Three
- Cost-Benefit Analysis Worksheet, Part Four
- Calculating the Return on Investment
Session 6: Presenting Training Results
- Getting Ready
- Preparing for the Meeting
- Getting It Right
- Ground Control
- Practice Never Hurts
- Making Connections
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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