What you will learn - Learn About The Peer Review Process

Get BIG Savings with our Employee Dispute Resolution Online Bundle, 5 Certificate Courses

1. Employee Dispute Resolution: Mediation through Peer Review
2. Conducting Effective Performance Reviews
3. Conflict Resolution - Dealing With Difficult People
4. Employee Accountability
5.  Performance Management - Managing Employee Performance

1. Employee Dispute Resolution: Mediation through Peer Review: Learn About The Peer Review Process

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

After you complete this Employee Dispute Resolution: Mediation through Peer Review course, you will be able to:

• Describe what the peer review process is.
• Apply a process for employees to file grievances and for management to respond.
• Choose a facilitator and panel.
• Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process.
• Explain what responsibilities and powers a panel should have.
• Apply professional questioning and probing techniques.
• Understand why peer review panels fail and how to avoid those pitfalls

2. Conducting Effective Performance Reviews: Conduct Effective Performance Reviews

Trainers who work with HR consultants, managers, and supervisors can conduct a rich training experience in this training course, Conducting Effective Performance Reviews. You’ll teach the reasons why a performance review meeting is such an important aspect of career planning, and that the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place.

This course will help you teach participants:

• To recognize the importance of having a performance review process for employees.
• How to work with employees to set performance standards and goals.
• Skills in observing, giving feedback, listening, and asking questions.
• An effective interview process and the opportunity to practice the process in a supportive atmosphere.
• How to make the performance review legally defensible, and much more.

3. Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Conflict Resolution: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

At the end of this course, you will be able to:

• Recognize how your own attitudes and actions affect others.
• Find new and effective techniques for dealing with difficult people.
• Learn some techniques for managing and dealing with anger.
• Develop coping strategies for dealing with difficult people and difficult situations.

4. Employee Accountability: Explore What Accountability Is All About

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you’ll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.

After you complete this Employee Accountability course, you will be able to:

• Understand what accountability is and what events in history have shaped our view of it.
• Identify the requirements for personal and corporate accountability.
• Apply the cycle of accountability and the fundamental elements required to build an accountable organization.
• Describe what individuals must do to become accountable.
• Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation.
• Pinpoint ways to build ownership in your organization.
• Isolate areas for further self-improvement.

5. Performance Management - Managing Employee Performance: Motivate Employees To Go Beyond Their Best

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

After you complete this Performance Management: Managing Employee Performance course, you will be able to:

• Understand the role of goal setting in performance management.
• Have tools to help your employees set and achieve goals.
• Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
• Have a better knowledge of motivational tools and techniques.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

1. All courses are easy to follow and understand
2. Only 6 to 8 hours of study is required per course
3. Unlimited lifetime access to course materials
4. Study as many courses as you want
5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
6. You can study from home or at work, at your own pace, in your own time
7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Employee Dispute Resolution  5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Employee Dispute Resolution: Mediation through Peer Review Online Course

Course 2 - Certificate in Conducting Effective Performance Reviews Online Course

Course 3 - Certificate in Conflict Resolution - Dealing With Difficult People Online Course

Course 4 - Certificate in Employee Accountability Online Course

Course 5 - Certificate in Performance Management - Managing Employee Performance Online Course

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

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Please also check the course summary, as a small selection of courses have limited access.

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Course duration, is listed under Course Summary

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All the required material for your course is included in the online system, you do not need to buy anything else.

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