About This Course
What you will learn - Become An Effective And Highly Skilled Facilities Manager
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Get BIG Savings with our Facilities Management Online Bundle, 5 Certificate Courses
- Facilities Management
- Managing Employee Performance
- Health & Safety In The Workplace
- Project Management Fundamentals
- Purchasing and Procurement Basics
1. Facilities Management: Become An Effective And Highly Skilled Facilities Manager
This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.
Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.
Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.
Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.
If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.
2. Managing Employee Performance: Motivate Employees To Go Beyond Their Best
Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.
In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.
3. Health & Safety In The Workplace: Learn to enhance office skills with Workplace Health and Safety
This course aims to provide an understanding of the supervisor’s role in organizational health and safety. It will explore the requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of Health and Safety Committees. The course will also look at supervisor’s roles in hazard identification and control, accident reporting and investigation and the importance of communicating health and safety information.
4. Project Management Fundamentals: Learn The Basics Of Project Management
Take your project management skills to the next level or pursue a rewarding career as a project manager with our Project Management Course Online. Our online course contains a comprehensive collection of resources that will teach you about the fundamentals of project management, its practical applications, and how to run projects using standard, proven processes.
Project Management Course Online equips you with the skills and knowledge to become an effective project manager. The course includes different project management techniques and how to apply these to projects of any size. Our Project Management Course Online will give you an overview of the entire project management process, as well as key project management tools that you can use every day.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible
5. Purchasing and Procurement Basics Online Certification Course: Learn The Basics Of Purchasing And Procurement
The Purchasing Procurement Basics online course gives you a right-based theory for acquiring the right product of the right quality, in the right quantity, from the right source, at the right time, and at the right price. The Purchasing Procurement Basics online certificate course gives you a right-based theory for acquiring the right product of the right quality, in the right quantity, from the right source, at the right time, and at the right price. This course gives you the ability to implement a purchasing strategy that includes supply chain functions and building strong, collaborative relationships within and outside the organization.
Our Purchasing and Procurement Online courses will teach you the basics of purchasing and procurement. You'll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. You'll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
Course Delivery
Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will become a qualified Facilities Manager. You will also be issued with an international continuing education credit (CEU) certificate, accepted by Facilities Management organizations worldwide.
The Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Facilities Management Online Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Facilities Management
Module 1: An Introduction to Successful Facilities Management
- The definition, purpose and objectives of facilities management in an organisation
- The differences between in-house and outsourced facilities management
- The role of facilities management and the value that it can add
- Important personal attributes, skills and knowledge needed to be a Facilities Manager
Module 2: Managing Space Requirements and Space Planning
- The definition of space planning and its importance within facilities management
- How to draw up effective space management guidelines
- What space utilisation rates are and how to make improvements to them for the benefit of the business
- Factors to consider when choosing new business premises
Module 3: Managing Workplace Services
- The definition of hard and soft facilities services
- The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
- How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
- Creating a safe and secure working environment, including the use of CCTV and security personnel
Module 4: Managing Employees and Contractors
- How to hire specialist contractors and subcontractors
- The benefits and potential problems of working with contractors
- The key parts of a contract for services agreement, including important legal clauses
- Recruiting and working with employees, including their statutory entitlements
Module 5: Leases, Purchasing and Vendor Management
- Types of commercial leases and licences and key terms associated with each arrangement
- Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
- How to draw up an effective purchasing strategy for your business
- Finding and selecting the most appropriate suppliers and vendors for your business
Module 6: Health and Safety at Work
- The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
- Some statistics regarding accidents at work
- Your responsibilities in relation to accident reporting and documentation
- How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment
Module 7: Co-ordinating Maintenance and Repairs
- The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
- Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
- Information about the Provision and Use of Work Equipment Regulations 1998 (PUWER)
- Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates
Module 8: Facilities Management Projects
- A definition of project management and how it can be used effectively within a facilities management setting
- The five main phases of project management
- Some common types of facilities management project that you may be involved in
- Planning your facilities project
Module 9: Managing Costs and Business Continuity Planning
- The importance of cost control in business and effective ways to manage or reduce your costs
- Some examples of cost cutting measures that a Facilities Manager might put in place
- Compiling budgets, balance sheets and asset registers
- The concept of business continuity and how to draw up a robust business continuity plan
Module 10: The Environment and Corporate Social Responsibility in Facilities Management
- The characteristics of a sustainable or green business
- Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
- A definition of corporate social responsibility and why it is important
- How to create an effective corporate social responsibility strategy
Course 2 - Managing Employee Performance
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment Questions
Session 2: The Shared Management Model
- What is Performance Management?
- The Rake
- The Shared Management Model
- About The Shared Management Model
Session 3: Setting Goals
- Setting Goals with SPIRIT
- Example: Improving My Performance
- Getting Into It
Session 4: Phase I (Preparation)
- Overview
- Choosing the Right Person for the Job
- Setting Standards
- Effective Training
- Coaching 101
- What Coaching is Not
- What Coaching is Really About
- The Coaching Toolkit
- The Coaching Formula
- Checklist for Success
Session 5: Phase II (Activation)
- Overview
- Motivation
- The Carrot
- The Whip
- The Plant
- Motivation
Session 6: Phase III, Part A (Ongoing Evaluation)
- Overview
- Characteristics of Effective Feedback
- Case Study
- Individual Exercise
- Scenario One
- Scenario Two
- Scenario Three
- Scenario Four
- Scenario Five
- Accepting Criticism
Session 7: Phase III, Part B (Formal Evaluation)
- Overview
- Causes of Poor Performance
- Techniques for Success
- What Not To Do
- Case Study: What Upset John?
- Questions
- About Performance Reviews
- Sample 1
- Sample 2
- Sample 3
- Sample 4
- Sample 5
- Common Questions
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Health & Safety In The Workplace
Session One: Course Overview
Session Two: Workplace Health and Safety Experience
- Due Diligence
- Health and Safety Policy Statement
Session Three: Worker Rights
- Three Rights of Workers
Session Four: Supervisor and Worker Health and Safety Responsibilities
- Health and Safety Responsibilities
- Local Health and Safety Responsibilities
Session Five: Health and Safety Committees (HSC)
- HSCs
Session Six: Hazard Identification, Assessment, and Control
- Responsibilities
- Safety and Health Inspections
- Safety Audit
Session Seven: Employee Competency
- Employee Orientation
- Training
Session Eight: Accident Reporting and Investigating
- Accident Reporting
- Accident Investigation
Session Nine: Communicating Health and Safety Information
- Communication Tools
- Right-to-know Information Station
- Summary Exercise
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Exercise Potential Answers
- Personal Action Plan
Course 4 - Project Management Fundamentals
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Projects and Project Management
- What is a Project?
- Summary
- What is Project Management?
- Process Groups
- Nine Knowledge Areas
- Who Are the Key Players?
- Example
Session 3: The Role of a Project Manager
- Setting Your Sights
- Improvement Proposal Form, Part One
- Improvement Proposal Form, Part Two
- Bringing the Team Together
- Key Skill Areas
Session 4: Pre-Assignment Review
- Pre-Assignment Review
- Planning Questions
- Eight Aspects of a Project
Session 5: How Can Projects Help Me?
- The Benefits of Projects
- Case Study: Mary Marvelous
- Question
Session 6: A Projects Life Cycle
- The Life Cycle
- Phase One: Conceptual
- Phase Two: Planning
- Phase Three: Execution
- Phase Four: Termination
- Milestones
- Why Do Projects Fail?
- How Can My Project Succeed?
- Three Ways to End a Project
- Stages of a Project
Session 7: Selling a Project
- Advice from Tom Peters
- Gathering Support for Your Idea
- Key Questions
- The Priority Matrix
- The Priority Matrix, Part One
- The Priority Matrix, Part Two
- Priority Quadrants, Part One
- Priority Quadrants, Part Two
Session 8: Creating a Vision
- The Vision Process
- Sample Brainstorming Diagram
- Defining Objectives
- Creating a Vision
- Making Connections
Session 9: Project Goals
- Setting Goals with SPIRIT
- SPIRIT Goals
- Two Additional Criteria
- Your Projects Goals
Session 10: Using a Target Chart
- Creating a Target Chart, Step One
- Creating a Target Chart, Step Two
- Creating a Target Chart, Step Three
- Creating a Target Chart, Step Four
Session 11: Preparing Your Project
- Things to Consider, Part One
Session 12: Laying Out the Project
- The Statement of Work
- Defined Purpose
- Statement of Scope
- Project Deliverables
- Goals and Objectives
- SWOT
- Cost and Schedule Estimates
- List of Stakeholders
- Authority Levels
- Assumptions and Agreements
- The Communication Plan
- Individual SOW
- Project Planning Worksheet
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Purchasing and Procurement Basics
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Introduction
- Pre-Assignment: Questions
Session 2: Supply Chain Management Basics
- Defining the Terms
- Process Areas
- Summary
- Making Connections
- The Value of Procurement
- The Importance of Procurement
- Reducing Time to Market
- Practice Makes Perfect
- Pre-Assignment Review
- The Five Rights of Purchasing
Session 3: The Purchasing Cycle
- Cycle Overview
- Additional Points to Consider
- Identifying a Need
- The Purchase Requisition
- Material Requirements Planning Schedule
- Developing a System
- Making Connections
- Researching Your Options
- Issuing the Purchase Order
- Issuing a Change Order
- Invoice Auditing
- Lessons Learned
Session 4: Purchasing Toolkit
- Analyzing the Price
- General Economic Issues
- About Oligopolies
- More About Oligopolies
- Variable-Margin Pricing
- Six Categories of Cost, Part One
- Six Categories of Cost, Part Two
- Analyzing Costs
- The Scope of Costs
- Sources for Cost Data
- Additional Costs
- Evaluating Suppliers
- Evaluation Checklist
- Supplier Surveys
- Additional Tools, Part One
- Additional Tools, Part Two
- Additional Tools, Part Three
- Additional Tools, Part Four
- Negotiation Basics
- Key Negotiation Techniques
- Effective Questions, Part One
- Effective Questions, Part Two
- Effective Questions, Part Three
- Collaboration Techniques
- The Learning Curve
Session 5: Managing Competitive Bids
- Purchasing Through RFP’s and Tenders
- Bidding vs. Negotiation
- Prerequisites
- Making a Choice
- Elements of the Analysis
- Creating a Contract
- Key Elements
- Ethical Considerations
- Conflicts of Interest
- The Importance of Ethics
- Ethical Standards
- Ethical Dilemmas, Part One
- Ethical Dilemmas, Part Two
- Case Studies
Session 6: Improving Efficiency and Accuracy
- Managing Supplier Performance
- Aggregate Evaluations
- Categorical Evaluations
- Weighted Evaluations
- Controlling Quality
- Taking Corrective Action
- Setting and Monitoring Delivery Standards
- Shipment Tracking
- Is the Contract Breached?
- Expediting Orders
- Creating Good Working Relationships
- Monitoring Supplier Performance
- Developing Performance Improvements
Session 7: Analyzing and Reducing Risk in the Supply Chain
- Whose Risk Is It Anyway?
- Applying the Concepts
- The Digital Marketplace
- Agile Procurement
- Case Study
- Using Multiple Suppliers
- Building Agility
- Case Study
- A Risk Management Focus, Part One
- A Risk Management Focus, Part Two
- Sample Plan
- Best Practices
Session 8: Managing Internal Relationships
- Procurement’s Role in the Organization
- Where Does Supply Management Fit?
- Spell It Out
- Making Your Mark
- The Evolution of Materials Management
- The Role of the Purchasing Specialist
- Cross-Functional Teams
- Challenges with Cross-Functional Teams, Part One
- Challenges with Cross-Functional Teams, Part Two
Session 9: Tools of the Trade
- Digital Systems
- Debit, Credit, and Virtual Terminals
- Supplier Stores
- Supplier Delivery System
- Electronic Data Interchange (EDI)
- E-Commerce
- The Always-On Marketplace
- E-Sourcing
- The Role of Social Networking
- Tools of the Trade
- Seeking Feedback
- Annual Report Checklist
- Annual Report Tips
- Drawing Conclusions
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
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with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
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course or bundle purchase this month. This is a limited time offer!
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anyone who has an interest in learning more about this subject matter
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study this course, this course is open to anyone who would like to take
this course.
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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After
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please check your junk/spam folder in the event that you do not receive
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Providing
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10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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You
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
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Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
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you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
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which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
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The Certificates are valid for life and do not need renewing.
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topics related to your training goals in one go.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Facilities Management Online Bundle, 5 Certificate Courses
"The course was a great overview of Facility Management covering key areas. It helped to solidify good practices that we were already doing and gave insightful areas to expand on." - Jason B. Verified Buyer.
Looking to excel in Facilities Management? Our 5-course bundle covers everything you need to thrive in this industry, from space planning to employee and contractor management. Gain expertise and skills with these courses that are included in the bundle: Facilities Management, Managing Employee Performance, Health & Safety in the Workplace, Project Management Fundamentals, and Purchasing and Procurement Basics.
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 20 hours per course
- Assessments: Yes
- Qualification: Certificate
3-DAY WEEKEND SALE - ENDS 24 NOV
BEAT THE PRICE RISE!
About This Course
What you will learn - Become An Effective And Highly Skilled Facilities Manager
|
|
Get BIG Savings with our Facilities Management Online Bundle, 5 Certificate Courses
- Facilities Management
- Managing Employee Performance
- Health & Safety In The Workplace
- Project Management Fundamentals
- Purchasing and Procurement Basics
1. Facilities Management: Become An Effective And Highly Skilled Facilities Manager
This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.
Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.
Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.
Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.
If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.
2. Managing Employee Performance: Motivate Employees To Go Beyond Their Best
Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.
In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.
3. Health & Safety In The Workplace: Learn to enhance office skills with Workplace Health and Safety
This course aims to provide an understanding of the supervisor’s role in organizational health and safety. It will explore the requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of Health and Safety Committees. The course will also look at supervisor’s roles in hazard identification and control, accident reporting and investigation and the importance of communicating health and safety information.
4. Project Management Fundamentals: Learn The Basics Of Project Management
Take your project management skills to the next level or pursue a rewarding career as a project manager with our Project Management Course Online. Our online course contains a comprehensive collection of resources that will teach you about the fundamentals of project management, its practical applications, and how to run projects using standard, proven processes.
Project Management Course Online equips you with the skills and knowledge to become an effective project manager. The course includes different project management techniques and how to apply these to projects of any size. Our Project Management Course Online will give you an overview of the entire project management process, as well as key project management tools that you can use every day.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible
5. Purchasing and Procurement Basics Online Certification Course: Learn The Basics Of Purchasing And Procurement
The Purchasing Procurement Basics online course gives you a right-based theory for acquiring the right product of the right quality, in the right quantity, from the right source, at the right time, and at the right price. The Purchasing Procurement Basics online certificate course gives you a right-based theory for acquiring the right product of the right quality, in the right quantity, from the right source, at the right time, and at the right price. This course gives you the ability to implement a purchasing strategy that includes supply chain functions and building strong, collaborative relationships within and outside the organization.
Our Purchasing and Procurement Online courses will teach you the basics of purchasing and procurement. You'll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. You'll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
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Course Fast Facts:
- All courses are easy to follow and understand
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
Course Delivery
Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will become a qualified Facilities Manager. You will also be issued with an international continuing education credit (CEU) certificate, accepted by Facilities Management organizations worldwide.
The Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Facilities Management Online Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Facilities Management
Module 1: An Introduction to Successful Facilities Management
- The definition, purpose and objectives of facilities management in an organisation
- The differences between in-house and outsourced facilities management
- The role of facilities management and the value that it can add
- Important personal attributes, skills and knowledge needed to be a Facilities Manager
Module 2: Managing Space Requirements and Space Planning
- The definition of space planning and its importance within facilities management
- How to draw up effective space management guidelines
- What space utilisation rates are and how to make improvements to them for the benefit of the business
- Factors to consider when choosing new business premises
Module 3: Managing Workplace Services
- The definition of hard and soft facilities services
- The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
- How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
- Creating a safe and secure working environment, including the use of CCTV and security personnel
Module 4: Managing Employees and Contractors
- How to hire specialist contractors and subcontractors
- The benefits and potential problems of working with contractors
- The key parts of a contract for services agreement, including important legal clauses
- Recruiting and working with employees, including their statutory entitlements
Module 5: Leases, Purchasing and Vendor Management
- Types of commercial leases and licences and key terms associated with each arrangement
- Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
- How to draw up an effective purchasing strategy for your business
- Finding and selecting the most appropriate suppliers and vendors for your business
Module 6: Health and Safety at Work
- The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
- Some statistics regarding accidents at work
- Your responsibilities in relation to accident reporting and documentation
- How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment
Module 7: Co-ordinating Maintenance and Repairs
- The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
- Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
- Information about the Provision and Use of Work Equipment Regulations 1998 (PUWER)
- Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates
Module 8: Facilities Management Projects
- A definition of project management and how it can be used effectively within a facilities management setting
- The five main phases of project management
- Some common types of facilities management project that you may be involved in
- Planning your facilities project
Module 9: Managing Costs and Business Continuity Planning
- The importance of cost control in business and effective ways to manage or reduce your costs
- Some examples of cost cutting measures that a Facilities Manager might put in place
- Compiling budgets, balance sheets and asset registers
- The concept of business continuity and how to draw up a robust business continuity plan
Module 10: The Environment and Corporate Social Responsibility in Facilities Management
- The characteristics of a sustainable or green business
- Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
- A definition of corporate social responsibility and why it is important
- How to create an effective corporate social responsibility strategy
Course 2 - Managing Employee Performance
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment Questions
Session 2: The Shared Management Model
- What is Performance Management?
- The Rake
- The Shared Management Model
- About The Shared Management Model
Session 3: Setting Goals
- Setting Goals with SPIRIT
- Example: Improving My Performance
- Getting Into It
Session 4: Phase I (Preparation)
- Overview
- Choosing the Right Person for the Job
- Setting Standards
- Effective Training
- Coaching 101
- What Coaching is Not
- What Coaching is Really About
- The Coaching Toolkit
- The Coaching Formula
- Checklist for Success
Session 5: Phase II (Activation)
- Overview
- Motivation
- The Carrot
- The Whip
- The Plant
- Motivation
Session 6: Phase III, Part A (Ongoing Evaluation)
- Overview
- Characteristics of Effective Feedback
- Case Study
- Individual Exercise
- Scenario One
- Scenario Two
- Scenario Three
- Scenario Four
- Scenario Five
- Accepting Criticism
Session 7: Phase III, Part B (Formal Evaluation)
- Overview
- Causes of Poor Performance
- Techniques for Success
- What Not To Do
- Case Study: What Upset John?
- Questions
- About Performance Reviews
- Sample 1
- Sample 2
- Sample 3
- Sample 4
- Sample 5
- Common Questions
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Health & Safety In The Workplace
Session One: Course Overview
Session Two: Workplace Health and Safety Experience
- Due Diligence
- Health and Safety Policy Statement
Session Three: Worker Rights
- Three Rights of Workers
Session Four: Supervisor and Worker Health and Safety Responsibilities
- Health and Safety Responsibilities
- Local Health and Safety Responsibilities
Session Five: Health and Safety Committees (HSC)
- HSCs
Session Six: Hazard Identification, Assessment, and Control
- Responsibilities
- Safety and Health Inspections
- Safety Audit
Session Seven: Employee Competency
- Employee Orientation
- Training
Session Eight: Accident Reporting and Investigating
- Accident Reporting
- Accident Investigation
Session Nine: Communicating Health and Safety Information
- Communication Tools
- Right-to-know Information Station
- Summary Exercise
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Exercise Potential Answers
- Personal Action Plan
Course 4 - Project Management Fundamentals
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Projects and Project Management
- What is a Project?
- Summary
- What is Project Management?
- Process Groups
- Nine Knowledge Areas
- Who Are the Key Players?
- Example
Session 3: The Role of a Project Manager
- Setting Your Sights
- Improvement Proposal Form, Part One
- Improvement Proposal Form, Part Two
- Bringing the Team Together
- Key Skill Areas
Session 4: Pre-Assignment Review
- Pre-Assignment Review
- Planning Questions
- Eight Aspects of a Project
Session 5: How Can Projects Help Me?
- The Benefits of Projects
- Case Study: Mary Marvelous
- Question
Session 6: A Projects Life Cycle
- The Life Cycle
- Phase One: Conceptual
- Phase Two: Planning
- Phase Three: Execution
- Phase Four: Termination
- Milestones
- Why Do Projects Fail?
- How Can My Project Succeed?
- Three Ways to End a Project
- Stages of a Project
Session 7: Selling a Project
- Advice from Tom Peters
- Gathering Support for Your Idea
- Key Questions
- The Priority Matrix
- The Priority Matrix, Part One
- The Priority Matrix, Part Two
- Priority Quadrants, Part One
- Priority Quadrants, Part Two
Session 8: Creating a Vision
- The Vision Process
- Sample Brainstorming Diagram
- Defining Objectives
- Creating a Vision
- Making Connections
Session 9: Project Goals
- Setting Goals with SPIRIT
- SPIRIT Goals
- Two Additional Criteria
- Your Projects Goals
Session 10: Using a Target Chart
- Creating a Target Chart, Step One
- Creating a Target Chart, Step Two
- Creating a Target Chart, Step Three
- Creating a Target Chart, Step Four
Session 11: Preparing Your Project
- Things to Consider, Part One
Session 12: Laying Out the Project
- The Statement of Work
- Defined Purpose
- Statement of Scope
- Project Deliverables
- Goals and Objectives
- SWOT
- Cost and Schedule Estimates
- List of Stakeholders
- Authority Levels
- Assumptions and Agreements
- The Communication Plan
- Individual SOW
- Project Planning Worksheet
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Purchasing and Procurement Basics
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Introduction
- Pre-Assignment: Questions
Session 2: Supply Chain Management Basics
- Defining the Terms
- Process Areas
- Summary
- Making Connections
- The Value of Procurement
- The Importance of Procurement
- Reducing Time to Market
- Practice Makes Perfect
- Pre-Assignment Review
- The Five Rights of Purchasing
Session 3: The Purchasing Cycle
- Cycle Overview
- Additional Points to Consider
- Identifying a Need
- The Purchase Requisition
- Material Requirements Planning Schedule
- Developing a System
- Making Connections
- Researching Your Options
- Issuing the Purchase Order
- Issuing a Change Order
- Invoice Auditing
- Lessons Learned
Session 4: Purchasing Toolkit
- Analyzing the Price
- General Economic Issues
- About Oligopolies
- More About Oligopolies
- Variable-Margin Pricing
- Six Categories of Cost, Part One
- Six Categories of Cost, Part Two
- Analyzing Costs
- The Scope of Costs
- Sources for Cost Data
- Additional Costs
- Evaluating Suppliers
- Evaluation Checklist
- Supplier Surveys
- Additional Tools, Part One
- Additional Tools, Part Two
- Additional Tools, Part Three
- Additional Tools, Part Four
- Negotiation Basics
- Key Negotiation Techniques
- Effective Questions, Part One
- Effective Questions, Part Two
- Effective Questions, Part Three
- Collaboration Techniques
- The Learning Curve
Session 5: Managing Competitive Bids
- Purchasing Through RFP’s and Tenders
- Bidding vs. Negotiation
- Prerequisites
- Making a Choice
- Elements of the Analysis
- Creating a Contract
- Key Elements
- Ethical Considerations
- Conflicts of Interest
- The Importance of Ethics
- Ethical Standards
- Ethical Dilemmas, Part One
- Ethical Dilemmas, Part Two
- Case Studies
Session 6: Improving Efficiency and Accuracy
- Managing Supplier Performance
- Aggregate Evaluations
- Categorical Evaluations
- Weighted Evaluations
- Controlling Quality
- Taking Corrective Action
- Setting and Monitoring Delivery Standards
- Shipment Tracking
- Is the Contract Breached?
- Expediting Orders
- Creating Good Working Relationships
- Monitoring Supplier Performance
- Developing Performance Improvements
Session 7: Analyzing and Reducing Risk in the Supply Chain
- Whose Risk Is It Anyway?
- Applying the Concepts
- The Digital Marketplace
- Agile Procurement
- Case Study
- Using Multiple Suppliers
- Building Agility
- Case Study
- A Risk Management Focus, Part One
- A Risk Management Focus, Part Two
- Sample Plan
- Best Practices
Session 8: Managing Internal Relationships
- Procurement’s Role in the Organization
- Where Does Supply Management Fit?
- Spell It Out
- Making Your Mark
- The Evolution of Materials Management
- The Role of the Purchasing Specialist
- Cross-Functional Teams
- Challenges with Cross-Functional Teams, Part One
- Challenges with Cross-Functional Teams, Part Two
Session 9: Tools of the Trade
- Digital Systems
- Debit, Credit, and Virtual Terminals
- Supplier Stores
- Supplier Delivery System
- Electronic Data Interchange (EDI)
- E-Commerce
- The Always-On Marketplace
- E-Sourcing
- The Role of Social Networking
- Tools of the Trade
- Seeking Feedback
- Annual Report Checklist
- Annual Report Tips
- Drawing Conclusions
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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