About This Course
What you will learn - Learn the Basics of Continuous Improvement Strategies
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Get BIG Savings with our Continuous Improvement with Lean Online Bundle, 5 Certificate Courses
- Continuous Improvement with Lean
- Global Business Strategies
- Six Sigma: Entering the Dojo
- Process Improvement with Gap Analysis
- Business Process Management
1. Continuous Improvement with Lean: Learn the Basics of Continuous Improvement Strategies
This course is an ideal choice if you’re ready to take your Lean knowledge to the next step. In it, we will explore what continuous improvement is all about and how Lean methodology can help get you there.
In this Continuous Improvement with Lean course, you will learn about developing continuous improvement strategies in the workplace using Lean methodology. The course focuses on the Identify – Plan – Execute – Review cycle, and wraps up with an in-depth case study to help you practice what you have learned.
2. Global Business Strategies: Create Success In The Global Market
Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it). To complicate matters further, these elements are constantly evolving. Add in the rapid pace of change of technology, legal questions surrounding the Internet and e-commerce, and growing security concerns, and you’ve got an extremely complex global marketplace.
This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our “Entrepreneurship 101” and “Basic Business Management” programs before taking this course.
3. Six Sigma: Entering the Dojo: Learn The Skills You Need To Implement A Six Sigma Business Improvement Plan
This course will give you the skills you need to implement a Six Sigma business improvement plan to your business. You will learn what Six Sigma is and different methods to apply in a practical sense by using a set of tools. You will then wrap things up with a consideration of managing relationships with your customers, both internal and external.
Once you complete Six Sigma: Entering the Dojo your skills in this practical area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships.
4. Process Improvement with Gap Analysis: Improve Organizational Processes Through Gap Analysis
Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.
You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.
5. Business Process Management: Learn How to Manage Business Processes
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.
To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.
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Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Continuous Improvement with Lean Online Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate In Continuous Improvement with Lean Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Continuous Improvement
- Definitions
- Continuous Improvement
- Pre-Assignment Review
- How Can Lean Help?
- Fully Adopted
- Four-Stage Cycle
- Making Connections
Session 3: Stage One – Identify Areas For Improvement
- Making It Valuable
- Test the Theory
Session 4: Stage Two – Create a Plan for Improvement
- Building the Plan
- Breaking Down the Steps
- Next Steps
- Where Are You At?
Session 5: Stage Three – Implement the Changes
- Taking the Lead
- Staying Focused
- Value Stream
Session 6: Stage Four – Review the Impact
- Remember to be Green with Lean
- Making Connections
- The Review Stage
- Checklist for Success
- The Three-Foot Circle
- Review in Progress
- Making Connections
Session 7: Test Driving
- Background Information
- Case Study, Part One
- Case Study, Part Two
- Identify Opportunities for Improvement
- Define the Process to Improve
- Toolkit: Flow Charts, Part One
- Toolkit: Flow Charts, Part Two
- Toolkit: Flow Charts, Part Three
- Toolkit: Ishikawa Diagrams
- Toolkit: SIPOC Diagrams, Part One
- Toolkit: SIPOC Diagrams, Part Two
- Toolkit: Value Stream Map, Part One
- Toolkit: Value Stream Map, Part Two
- Work on Your Plan
- Polish Your Plan
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Global Business Strategies Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Understanding the Global Business Environment
- Defining Globalization
- Making Connections
- Factors in Globalization
- Your Presence in the Marketplace
- The Role of Human Resources
- Open for Business
- Exercising Knowledge (Pre-Assignment Review)
- Top Trends
- Take on the World
Session 3: The Global Trade Market
- Evaluating Your Options
- Supporting Organizations
- Making Connections
- Understanding Trade Agreements
- How Trade Transactions Work
- Transactional Dealings
- Collaborative Transactions
- Supply Alliances
- Making Connections
Session 4: Products and Services
- How Services Are Traded
- Making Connections
- Imports vs. Exports
- Separating Products from Services
- How Intangible Products Fit In
- Contractual Entries
- Whats Your Value?
- Developing Your Value Proposition
- Mechanics of a Trade Transaction
Session 5: E-Commerce on the Global Stage
- What is E-Commerce?
- Making Connections
- Protection of Information
- Security Checklist
- Basic E-Commerce Business Models
- Give It A Go
- E-Commerce Goals and Models
- Making Connections
Session 6: Working in the Global Context
- Bridging the Cultural Gap
- Looking at Culture
- Keeping an Open Mind
- Stepping Over the Cultural Gap
- Building Relationships
- Making Connections
- Tips for Bridging the Cultural Gap
- Is There a Global Culture Developing?
- Making Connections
Session 7: The Economics of Global Business
- Managing Multiple Currencies
- The Currency Conversion Process
- Making Connections
- Mitigating Your Risks
- Basics of Trade Finance
- Financing
- Mitigating Risk
- Export Credit Agencies
- Documentation
- Getting Paid
- Trade Finance and Technology
- Making Connections
Session 8: The Logistics of Global Business
- Introduction to Supply Chain Management
- Keys to Success
- The Need for Excellence in Supply Chain Management
- The Supply Chain
- The Supply Management Leader
- Making Connections
- Identifying and Meeting Documentation Requirements
- Packaging and Labeling
- Making Connections
- Security and Safety
- Transporting Dangerous Goods
- Seeking Out Specialists
- Negotiating Market Entry
- The Negotiation Process
- Influencing Elements
Session 9: Rules and Regulations
- International Regulations
- Public-Trade Law
- Trade Agreements
- Certificates of Origin
- Extraterritoriality and Fair Trade
- Price Cartels
- The Role of the World Trade Organization
- Health and Environmental Regulations
- The Role of ECAs
- Getting the Right Advice: The Legal Bits
- Considering the Remedies
- Mediation
- Arbitration or Litigation
- Where to Litigate
- Government Agencies
- Testing the Waters
Session 10: Beyond the Rules – Ethical Concerns
- The Ethical Conundrum
- Ethical Dilemmas
- Case Studies
- Making Connections
- Different Points of View
- The Friedman View
- Cultural Relativist View
- Righteous Moralist View
- Making Connections
- Corporate Social Responsibility
- The Three Levels
- Making Connections
- Sustainability
- Case Studies
- Codes of Conduct
- Developing a Code of Conduct
- Making Connections
Session 11: Choosing Your Growth Strategy
- The AAA Approach
- Leveraging Triple A
- Case Study
- A Strategic Approach
- Making Connections
Session 12: Building Your Growth Plan
- A Business Framework
- The Purpose of the Plan
- Outlining the Plan
- Global Business Plan Worksheet, Part One
- Global Business Plan Worksheet, Part Two
- Global Business Plan Worksheet, Part Three
- Global Business Plan Worksheet, Part Four
- The Planning Process
- Planning Worksheet, Part One
- Planning Worksheet, Part Two
- Planning Worksheet, Part Three
- Market Evaluation
- Pulling the Pieces Together
- Making Connections
Session 13: Implementing Your Growth Plan
- Getting Your Product or Service to Global Markets
- Creating the Right Strategy
- Making Connections
- Marketing Plan Worksheet, Part One
- Marketing Plan Worksheet, Part Two
- Exit Strategy
- Diagnosing Issues
- Developing Product Names
- Case Studies
- Color Choices
- Summary
Session 14: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Six Sigma: Entering the Dojo Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Six Sigma Basics
- Introduction
- DMAIC and DMADV?
Session 3: Improvement Tools
- Check Sheets and Flowcharts, Part 1
- Check Sheets and Flowcharts, Part 2
- Check Sheets and Flowcharts, Part 3
- Check Sheets and Flowcharts, Part 4
- Scatter Diagrams and Histograms, Part 1
- Scatter Diagrams and Histograms, Part 2
- Pareto Analysis
- Control Charts
- Cause-and-Effect Diagrams
- Improvement Tool Activity
Session 4: Management Tools for Generating Ideas
- Brainstorming and Affinity Diagrams, Part 1
- Brainstorming and Affinity Diagrams, Part 2
- Making Connections
- Other Idea Generating Techniques, Part 1
- Other Idea Generating Techniques, Part 2
Session 5: Continuous Improvement
- Continuous Improvement
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 1
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 2
- Making Connections
Session 6: Customer Relationships
- Customer Satisfaction
- Obtaining Customer Feedback, Part One
- Obtaining Customer Feedback, Part Two
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In Process Improvement with Gap Analysis Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Gap Analysis?
- Defining Gap Analysis
- Where Gaps Occur
- The Business Case for Gap Analysis
- Types of Gap Analyses
- Making Connections
Session 3: The Gap Analysis Process
- Process Overview
- Recording the Data
- Step One: Identify the Future State, Part One
- Step One: Identify the Future State, Part Two
- Step Two: Identify the Current State, Part One
- Step Two: Identify the Current State, Part Two
- Step Three: Measure the Gap, Part One
- Step Three: Measure the Gap, Part Two
- Step Four: Create an Action Plan
- Step Five: Implement and Follow Up
- Making Connections
- Task
Session 4: Supporting Tools
- The McKinsey 7S Model
- The 7S Framework
- About the Elements
- SWOT Analysis
- Sample SWOT
- The Five Whys Technique
- Example
- The Fishbone Diagram
- About the Diagram
- Making Connections, Part One
- Making Connections, Part Two
- Task One
- Task Two
- Task Three
Session 5: Creating a Gap Analysis Report
- Essential Elements of a Gap Analysis Report
- Extra Elements
Session Six: Test Driving
- Pre-Assignment Review
- Toolbox
- SWOT Analysis
- Five Whys
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Business Process Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: The Fundamentals of Business Process Management
- What is Business Analysis?
- How Do I Conduct A Business Analysis?
- What is Enterprise Content Management?
- Defining Content
- Defining Enterprise Content Management
- Enterprise Content Management Model
- The Role of ECM in Business Process Management
- What is Business Process Re-Engineering?
- Case Study
- About Business Process Re-Engineering
- Role of BPR in Business Process Management
- Business Process Re-Engineering Model
- Breaking Down the Model
Session 3: Defining Business Process ManagementTitle
- What is Business Process Management?
- What are Processes?
- Layers of Business Process Management
- The Management Level
- The Process Level
- The Implementation Level
- Brief History of Business Process Management
- What are the Benefits of Business Process Management?
- BPM Benefits
- Summary
Session 4: Reflecting on Processes
- Pre-Assignment Review
Session 5: The Business Process Life Cycle
- Introduction
- The Business Process Life Cycle
- Breaking Down the Model
Session 6: The Vision Phase
- Creating a Vision and Seeing the Big Picture
- What is a Vision?
- Creating a Vision
- Focusing on the Future
- Preparing for Change
- Sharing Your Vision
- Benefits of a Shared Vision
- Dreaming Big
Session 7: The Design Phase
- Gathering Information
- Amount of Human Interaction with Technology
- Level of Automation
- Case Study
- Role of Content
- Volume of Work
- Complexity of Process
- Defining Your Problem
- Rephrase the Problem
- Rephrasing in Action
- Expose and Challenge Assumptions
- Use Facts
- Grow Your Thinking
- Shrink Your Environment Temporarily
- Mini Case Study
- Practice Multiple Perspectives
- Turn it Upside Down
- Frame the Problem Purposely and Positively
- Summary
- Introduction
- Identify Your Future State
- Analyze Current State
- Steps to Bridge Gaps
- Summary
- About Process Mapping
- What is Process Mapping?
- Steps for Creating a Process Map
- Tips and Important Points
- Benefits of Process Mapping
- Symbols and Their Meanings
- Creating a Process Map with a Flow Chart
- Digital Process Map
- Making Connections
- Creating a Process Map with a Swimlane Diagram
- Sample Swimlane Process Map
- Map it Out
- Defining Improvements
- Why is it Important to Define Improvements?
- Case Study
- Establishing Functions and Identifying Function Leaders
- Identifying Function Leaders
- Considerations when Choosing a Leader
Session 8: The Modeling Phase
- Performing What-if Analysis
- Steps to Performing a What-If Analysis
- Sample Guidelines
- Second Step in Performing a What-If Analysis
- Third Step in Performing a What-If Analysis
- Case Study
- Test Driving
- Questions
- Testing the Design
- What Does it Mean to Test the Design?
- Steps for Design Testing
- Breaking Down the Model
- Benefits of Iterative Design
- Summary
Session 9: The Execution Phase
- Implementing Processes
- Exploring Automation
- Automating Processes
- Benefits of Automation
- Potential Pitfalls of Automation
- Steps to Automate a Process
- Summary
- Understanding Business Rules
- Making Connections
- Benefits of Business Rules
- Things to Watch Out For
- The Role of Business Rules in Workflow Engines
- Case Study
- The Importance of Business Rules
- Choosing Software
- Making Connections
- The Role of Workflow Engines
- The Workflow Model
- What is a Workflow Engine?
- Making Connections
- Workflows and Business Rules
- Case Studies
- Steps to Implement a Workflow Engine
- Breaking Down the Model
Session 10: The Monitoring Phase
- Implementing Measures
- Implementing Measures
- Building Your Approach
- Employee Feedback
- What is Business Activity Monitoring (BAM)?
- Making Connections
- Benefits of Business Activity Monitoring
- Purpose of Business Activity Monitoring
- The Role of KPI’s
- The Balanced Scorecard
- Where Does BPM Fit?
- Balanced Scorecard Example
- Benefits of the Balanced Scorecard
- Creating a Balanced Scorecard
- Task
- Scorecard Template
- Identifying Gaps with Process Mining
- Benefits of Process Mining
Session 11: The Optimizing Phase
- What It’s All About
- Case Study
- Case Study
- Business Process Improvement
- Six Steps of Business Process Improvement
- Breaking Down Steps One to Five
- Benefits of a Pilot
- The Final Step
- Introduction to Lean
- The Toyoda Precepts
- The Toyota Production System House
- The Roof
- The Pillars
- The Core
- The Foundation
- The Seven Wastes
- Summary
- Making Connections
- Cut Out the Waste
- Task
- Introduction to Six Sigma
- The Six Sigma Approach
- DMAIC Model
- Breaking Down the Model
- A Look at the Numbers
- Sample Analysis
- A Look at the Numbers
- A Look at the Numbers
- Summary
- Tie It All Together
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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Continuous Improvement with Lean Online Bundle, 5 Certificate Courses
Learn the Basics of Continuous Improvement Strategies
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
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- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Learn the Basics of Continuous Improvement Strategies
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Get BIG Savings with our Continuous Improvement with Lean Online Bundle, 5 Certificate Courses
- Continuous Improvement with Lean
- Global Business Strategies
- Six Sigma: Entering the Dojo
- Process Improvement with Gap Analysis
- Business Process Management
1. Continuous Improvement with Lean: Learn the Basics of Continuous Improvement Strategies
This course is an ideal choice if you’re ready to take your Lean knowledge to the next step. In it, we will explore what continuous improvement is all about and how Lean methodology can help get you there.
In this Continuous Improvement with Lean course, you will learn about developing continuous improvement strategies in the workplace using Lean methodology. The course focuses on the Identify – Plan – Execute – Review cycle, and wraps up with an in-depth case study to help you practice what you have learned.
2. Global Business Strategies: Create Success In The Global Market
Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it). To complicate matters further, these elements are constantly evolving. Add in the rapid pace of change of technology, legal questions surrounding the Internet and e-commerce, and growing security concerns, and you’ve got an extremely complex global marketplace.
This course provides an overview of the various factors that a business must consider before going global. Students will also begin considering how they can expand their business to the global marketplace using a variety of planning techniques. We strongly recommend that participants complete our “Entrepreneurship 101” and “Basic Business Management” programs before taking this course.
3. Six Sigma: Entering the Dojo: Learn The Skills You Need To Implement A Six Sigma Business Improvement Plan
This course will give you the skills you need to implement a Six Sigma business improvement plan to your business. You will learn what Six Sigma is and different methods to apply in a practical sense by using a set of tools. You will then wrap things up with a consideration of managing relationships with your customers, both internal and external.
Once you complete Six Sigma: Entering the Dojo your skills in this practical area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships.
4. Process Improvement with Gap Analysis: Improve Organizational Processes Through Gap Analysis
Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.
You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation.
5. Business Process Management: Learn How to Manage Business Processes
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.
To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.
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Continuous Improvement with Lean Online Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate In Continuous Improvement with Lean Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Continuous Improvement
- Definitions
- Continuous Improvement
- Pre-Assignment Review
- How Can Lean Help?
- Fully Adopted
- Four-Stage Cycle
- Making Connections
Session 3: Stage One – Identify Areas For Improvement
- Making It Valuable
- Test the Theory
Session 4: Stage Two – Create a Plan for Improvement
- Building the Plan
- Breaking Down the Steps
- Next Steps
- Where Are You At?
Session 5: Stage Three – Implement the Changes
- Taking the Lead
- Staying Focused
- Value Stream
Session 6: Stage Four – Review the Impact
- Remember to be Green with Lean
- Making Connections
- The Review Stage
- Checklist for Success
- The Three-Foot Circle
- Review in Progress
- Making Connections
Session 7: Test Driving
- Background Information
- Case Study, Part One
- Case Study, Part Two
- Identify Opportunities for Improvement
- Define the Process to Improve
- Toolkit: Flow Charts, Part One
- Toolkit: Flow Charts, Part Two
- Toolkit: Flow Charts, Part Three
- Toolkit: Ishikawa Diagrams
- Toolkit: SIPOC Diagrams, Part One
- Toolkit: SIPOC Diagrams, Part Two
- Toolkit: Value Stream Map, Part One
- Toolkit: Value Stream Map, Part Two
- Work on Your Plan
- Polish Your Plan
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Global Business Strategies Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Understanding the Global Business Environment
- Defining Globalization
- Making Connections
- Factors in Globalization
- Your Presence in the Marketplace
- The Role of Human Resources
- Open for Business
- Exercising Knowledge (Pre-Assignment Review)
- Top Trends
- Take on the World
Session 3: The Global Trade Market
- Evaluating Your Options
- Supporting Organizations
- Making Connections
- Understanding Trade Agreements
- How Trade Transactions Work
- Transactional Dealings
- Collaborative Transactions
- Supply Alliances
- Making Connections
Session 4: Products and Services
- How Services Are Traded
- Making Connections
- Imports vs. Exports
- Separating Products from Services
- How Intangible Products Fit In
- Contractual Entries
- Whats Your Value?
- Developing Your Value Proposition
- Mechanics of a Trade Transaction
Session 5: E-Commerce on the Global Stage
- What is E-Commerce?
- Making Connections
- Protection of Information
- Security Checklist
- Basic E-Commerce Business Models
- Give It A Go
- E-Commerce Goals and Models
- Making Connections
Session 6: Working in the Global Context
- Bridging the Cultural Gap
- Looking at Culture
- Keeping an Open Mind
- Stepping Over the Cultural Gap
- Building Relationships
- Making Connections
- Tips for Bridging the Cultural Gap
- Is There a Global Culture Developing?
- Making Connections
Session 7: The Economics of Global Business
- Managing Multiple Currencies
- The Currency Conversion Process
- Making Connections
- Mitigating Your Risks
- Basics of Trade Finance
- Financing
- Mitigating Risk
- Export Credit Agencies
- Documentation
- Getting Paid
- Trade Finance and Technology
- Making Connections
Session 8: The Logistics of Global Business
- Introduction to Supply Chain Management
- Keys to Success
- The Need for Excellence in Supply Chain Management
- The Supply Chain
- The Supply Management Leader
- Making Connections
- Identifying and Meeting Documentation Requirements
- Packaging and Labeling
- Making Connections
- Security and Safety
- Transporting Dangerous Goods
- Seeking Out Specialists
- Negotiating Market Entry
- The Negotiation Process
- Influencing Elements
Session 9: Rules and Regulations
- International Regulations
- Public-Trade Law
- Trade Agreements
- Certificates of Origin
- Extraterritoriality and Fair Trade
- Price Cartels
- The Role of the World Trade Organization
- Health and Environmental Regulations
- The Role of ECAs
- Getting the Right Advice: The Legal Bits
- Considering the Remedies
- Mediation
- Arbitration or Litigation
- Where to Litigate
- Government Agencies
- Testing the Waters
Session 10: Beyond the Rules – Ethical Concerns
- The Ethical Conundrum
- Ethical Dilemmas
- Case Studies
- Making Connections
- Different Points of View
- The Friedman View
- Cultural Relativist View
- Righteous Moralist View
- Making Connections
- Corporate Social Responsibility
- The Three Levels
- Making Connections
- Sustainability
- Case Studies
- Codes of Conduct
- Developing a Code of Conduct
- Making Connections
Session 11: Choosing Your Growth Strategy
- The AAA Approach
- Leveraging Triple A
- Case Study
- A Strategic Approach
- Making Connections
Session 12: Building Your Growth Plan
- A Business Framework
- The Purpose of the Plan
- Outlining the Plan
- Global Business Plan Worksheet, Part One
- Global Business Plan Worksheet, Part Two
- Global Business Plan Worksheet, Part Three
- Global Business Plan Worksheet, Part Four
- The Planning Process
- Planning Worksheet, Part One
- Planning Worksheet, Part Two
- Planning Worksheet, Part Three
- Market Evaluation
- Pulling the Pieces Together
- Making Connections
Session 13: Implementing Your Growth Plan
- Getting Your Product or Service to Global Markets
- Creating the Right Strategy
- Making Connections
- Marketing Plan Worksheet, Part One
- Marketing Plan Worksheet, Part Two
- Exit Strategy
- Diagnosing Issues
- Developing Product Names
- Case Studies
- Color Choices
- Summary
Session 14: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Six Sigma: Entering the Dojo Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Six Sigma Basics
- Introduction
- DMAIC and DMADV?
Session 3: Improvement Tools
- Check Sheets and Flowcharts, Part 1
- Check Sheets and Flowcharts, Part 2
- Check Sheets and Flowcharts, Part 3
- Check Sheets and Flowcharts, Part 4
- Scatter Diagrams and Histograms, Part 1
- Scatter Diagrams and Histograms, Part 2
- Pareto Analysis
- Control Charts
- Cause-and-Effect Diagrams
- Improvement Tool Activity
Session 4: Management Tools for Generating Ideas
- Brainstorming and Affinity Diagrams, Part 1
- Brainstorming and Affinity Diagrams, Part 2
- Making Connections
- Other Idea Generating Techniques, Part 1
- Other Idea Generating Techniques, Part 2
Session 5: Continuous Improvement
- Continuous Improvement
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 1
- How to Carry Out a Six Sigma Continuous Improvement Project, Part 2
- Making Connections
Session 6: Customer Relationships
- Customer Satisfaction
- Obtaining Customer Feedback, Part One
- Obtaining Customer Feedback, Part Two
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In Process Improvement with Gap Analysis Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Gap Analysis?
- Defining Gap Analysis
- Where Gaps Occur
- The Business Case for Gap Analysis
- Types of Gap Analyses
- Making Connections
Session 3: The Gap Analysis Process
- Process Overview
- Recording the Data
- Step One: Identify the Future State, Part One
- Step One: Identify the Future State, Part Two
- Step Two: Identify the Current State, Part One
- Step Two: Identify the Current State, Part Two
- Step Three: Measure the Gap, Part One
- Step Three: Measure the Gap, Part Two
- Step Four: Create an Action Plan
- Step Five: Implement and Follow Up
- Making Connections
- Task
Session 4: Supporting Tools
- The McKinsey 7S Model
- The 7S Framework
- About the Elements
- SWOT Analysis
- Sample SWOT
- The Five Whys Technique
- Example
- The Fishbone Diagram
- About the Diagram
- Making Connections, Part One
- Making Connections, Part Two
- Task One
- Task Two
- Task Three
Session 5: Creating a Gap Analysis Report
- Essential Elements of a Gap Analysis Report
- Extra Elements
Session Six: Test Driving
- Pre-Assignment Review
- Toolbox
- SWOT Analysis
- Five Whys
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Business Process Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: The Fundamentals of Business Process Management
- What is Business Analysis?
- How Do I Conduct A Business Analysis?
- What is Enterprise Content Management?
- Defining Content
- Defining Enterprise Content Management
- Enterprise Content Management Model
- The Role of ECM in Business Process Management
- What is Business Process Re-Engineering?
- Case Study
- About Business Process Re-Engineering
- Role of BPR in Business Process Management
- Business Process Re-Engineering Model
- Breaking Down the Model
Session 3: Defining Business Process ManagementTitle
- What is Business Process Management?
- What are Processes?
- Layers of Business Process Management
- The Management Level
- The Process Level
- The Implementation Level
- Brief History of Business Process Management
- What are the Benefits of Business Process Management?
- BPM Benefits
- Summary
Session 4: Reflecting on Processes
- Pre-Assignment Review
Session 5: The Business Process Life Cycle
- Introduction
- The Business Process Life Cycle
- Breaking Down the Model
Session 6: The Vision Phase
- Creating a Vision and Seeing the Big Picture
- What is a Vision?
- Creating a Vision
- Focusing on the Future
- Preparing for Change
- Sharing Your Vision
- Benefits of a Shared Vision
- Dreaming Big
Session 7: The Design Phase
- Gathering Information
- Amount of Human Interaction with Technology
- Level of Automation
- Case Study
- Role of Content
- Volume of Work
- Complexity of Process
- Defining Your Problem
- Rephrase the Problem
- Rephrasing in Action
- Expose and Challenge Assumptions
- Use Facts
- Grow Your Thinking
- Shrink Your Environment Temporarily
- Mini Case Study
- Practice Multiple Perspectives
- Turn it Upside Down
- Frame the Problem Purposely and Positively
- Summary
- Introduction
- Identify Your Future State
- Analyze Current State
- Steps to Bridge Gaps
- Summary
- About Process Mapping
- What is Process Mapping?
- Steps for Creating a Process Map
- Tips and Important Points
- Benefits of Process Mapping
- Symbols and Their Meanings
- Creating a Process Map with a Flow Chart
- Digital Process Map
- Making Connections
- Creating a Process Map with a Swimlane Diagram
- Sample Swimlane Process Map
- Map it Out
- Defining Improvements
- Why is it Important to Define Improvements?
- Case Study
- Establishing Functions and Identifying Function Leaders
- Identifying Function Leaders
- Considerations when Choosing a Leader
Session 8: The Modeling Phase
- Performing What-if Analysis
- Steps to Performing a What-If Analysis
- Sample Guidelines
- Second Step in Performing a What-If Analysis
- Third Step in Performing a What-If Analysis
- Case Study
- Test Driving
- Questions
- Testing the Design
- What Does it Mean to Test the Design?
- Steps for Design Testing
- Breaking Down the Model
- Benefits of Iterative Design
- Summary
Session 9: The Execution Phase
- Implementing Processes
- Exploring Automation
- Automating Processes
- Benefits of Automation
- Potential Pitfalls of Automation
- Steps to Automate a Process
- Summary
- Understanding Business Rules
- Making Connections
- Benefits of Business Rules
- Things to Watch Out For
- The Role of Business Rules in Workflow Engines
- Case Study
- The Importance of Business Rules
- Choosing Software
- Making Connections
- The Role of Workflow Engines
- The Workflow Model
- What is a Workflow Engine?
- Making Connections
- Workflows and Business Rules
- Case Studies
- Steps to Implement a Workflow Engine
- Breaking Down the Model
Session 10: The Monitoring Phase
- Implementing Measures
- Implementing Measures
- Building Your Approach
- Employee Feedback
- What is Business Activity Monitoring (BAM)?
- Making Connections
- Benefits of Business Activity Monitoring
- Purpose of Business Activity Monitoring
- The Role of KPI’s
- The Balanced Scorecard
- Where Does BPM Fit?
- Balanced Scorecard Example
- Benefits of the Balanced Scorecard
- Creating a Balanced Scorecard
- Task
- Scorecard Template
- Identifying Gaps with Process Mining
- Benefits of Process Mining
Session 11: The Optimizing Phase
- What It’s All About
- Case Study
- Case Study
- Business Process Improvement
- Six Steps of Business Process Improvement
- Breaking Down Steps One to Five
- Benefits of a Pilot
- The Final Step
- Introduction to Lean
- The Toyoda Precepts
- The Toyota Production System House
- The Roof
- The Pillars
- The Core
- The Foundation
- The Seven Wastes
- Summary
- Making Connections
- Cut Out the Waste
- Task
- Introduction to Six Sigma
- The Six Sigma Approach
- DMAIC Model
- Breaking Down the Model
- A Look at the Numbers
- Sample Analysis
- A Look at the Numbers
- A Look at the Numbers
- Summary
- Tie It All Together
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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