What you will learn - Learn the Importance of Respect in the Workplace

1. Respect In The Workplace
2. Code of Conduct: Setting the Tone for Your Workplace
3. Conflict Resolution: Getting Along In The Workplace
4. Beyond Workplace Politics: Using Social and Emotional Competencies
5. Civility in the Workplace

1. Respect In The Workplace: Learn the Importance of Respect in the Workplace

 A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team with this shared knowledge. The concept of respect is often taught at a young age, however it is just as important to remind adults to model respective behaviors. Remember, it is the responsibility of all team members to be respectful to one another, and address conflict in a positive manner in order to accomplish a healthy, safe work environment.

This course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.

Key Learning Objectives

• Have a clear understanding of respect and self-respect
• Choose appropriate emotional responses
• Develop respectful communication approaches
• Understand how to build a respectful workplace, and the importance of team contribution
• Understand policies on respect, and the many benefits
• Focus on building an inclusive work environment

2. Code of Conduct: Setting the Tone for Your Workplace: Study Code of Conduct Course and Learn How to properly Conduct Yourself in the Workplace

Create the ideal work environment by leveraging the benefits of a workplace code of conduct with our Code of Conduct Course. Our comprehensive course will discuss how a code of conduct is critical in developing an organization’s mission, vision, and principles. You will also learn it's importance in reinforcing the company’s core values, beliefs and setting the standards of professional behavior.

Our Code of Conduct Course will teach you the 'Whys, Whats and How's' of a workplace code of conduct. You will learn why they are needed, who they apply to, how to develop and implement one, and how to train employees.

The reality is that in the work-world, not everything is clear-cut. Different people have many ideas about what is appropriate conduct and what isn’t. Taking this Code of Conduct Course will eliminate the guesswork out of proper behavior by showing an appropriate code of conduct.

At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.

Key Learning Objectives

• Identify what a code of conduct is and why a business should have one.
• Identify what goes into a code of conduct.
• Discuss how to implement a code of conduct in the workplace.
• Create a code of conduct for a business.

3. Conflict Resolution: Getting Along In The Workplace: Learn different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

Key Learning Objectives

• Understand what conflict is and how it can escalate.
• Understand the types of conflict and the stages of a conflict.
• Recognize the five most common conflict resolution styles and when to use them.
• Increase positive information flow through non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies.
• Become more confident of your ability to manage conflicts to enhance productivity and performance.

4. Beyond Workplace Politics: Using Social and Emotional Competencies: How to Cope with Workplace Politics

This version of Beyond Workplace Politics will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.

Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.

Key Learning Objectives

• Understand what Workplace Politics is and why it is not always bad.
• Distinguish between formal and informal workplace hierarchies.
• Use practical steps to negate the influence of rumors.
• Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
• Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
• Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
• Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
• Identify good relationship skills.
• See the importance of responsible decision making and identify decision traps that should be avoided.
• Create your own Workplace Philosophy Statement.

5. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Key Learning Objectives

• Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
• Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
• Learn skills in diagnosing the causes of uncivil behavior.
• Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
• Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
• Learn facilitative communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilized when there's conflict within the workplace.
• Learn a recommended procedure for systematizing civil behavior within the workplace.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

1. All courses are easy to follow and understand
2. Only 6 to 8 hours of study is required per course
3. Unlimited lifetime access to course materials
4. Study as many courses as you want
5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
6. You can study from home or at work, at your own pace, in your own time
7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time

The Respect In The Workplace 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Respect In The Workplace Online Certificate Course

Course 2 - Code of Conduct: Setting the Tone for Your Workplace Online Certificate Online Course

Course 3 - Conflict Resolution: Getting Along In The Workplace Online Certificate Course

Course 4 - Beyond Workplace Politics: Using Social and Emotional Competencies Online Certificate Course

Course 5 - Civility in the Workplace Online Certificate Course

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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