What you will learn

Study Crisis Management Online Course and Be Ready for Emergencies

With our Crisis Management Online Course, you will learn how to create a crisis management plan that will help your company avoid, respond to, and recover from all types of incidents.

Organizations that are still in business must be prepared for emergencies. Starting with a crisis management team and appropriate training, you will learn to put the right people in place. Then, you will know how to recognize and evaluate crisis risks, establish a response process, and gather the right strategies. A crisis recovery plan is also covered, and crisis response techniques include documenting and investigating crimes and setting up an emergency operations center.

To deal with an unexpected and significant adverse event, organizations use crisis management strategies. There are various reasons why a crisis may occur, including unpredictable events or unexpected outcomes from a risky situation. Both scenarios require quick decisions to limit damage to the organization.

It aims to minimize the damage caused by a crisis by implementing crisis management techniques. Crisis management and crisis response are not the same things, however. An alternative approach to crisis management involves putting in place extensive procedures before a crisis occurs. Crises are managed before, during, and after.

Why You Need This Course

In today's unpredictable business world, companies must prepare for unexpected events that can affect operations and reputation. Enroll in our Crisis Management Course and learn essential skills to prepare for and manage situations beyond your control, whether you work in project management for a trades company, or you're in a role of management for a machine learning, data science or artificial intelligence agency.

Our Crisis Management Course provides a comprehensive learning journey from crisis planning and response to crisis resource management. The course covers effective communication, contingency planning, disaster recovery, information security, and risk management, among other vital topics.

Our Crisis Management Course is available online and provides a flexible learning experience to help you learn crisis planning and response at your convenience. The course provides in-depth knowledge and training in crisis management certified by a professional certificate upon course completion.

We provide education and training in health and safety, operations management, and market research - essential components in managing a crisis situation. The course also covers human resources, product management, and business administration.

Our Crisis Management Course teaches you how to develop continuity plans, crisis communication, and how to work with crisis management teams. The course also covers crisis management planning, personal development, and time management.

Our Crisis Management Course is perfect for anyone seeking management training, business management, or business administration. We offer an online course, making it easy to understand and easy to follow.

With Courses for Success, our risk management approach is second to none. Our Crisis Management Course teaches you how to manage not only emergencies but also situations that can harm your reputation.

Our online crisis management courses provide excellent resources management and emergency preparedness training to improve your crisis management skills. Whether you are a new crisis manager or an experienced one, our online crisis management course provides you with the skills and knowledge you need to effectively manage a crisis situation.

Enroll in Courses for Success today and take the first steps toward effective crisis management planning and response. Protect your business from unexpected events and improve your crisis communication skills today.

Crisis Management Online Course - Requirements

The Crisis Management Course is delivered 100 percent online 24/7.

To successfully complete this course, a student must:

●      Have access to the internet and the necessary technical skills to navigate the online learning resources

●      Have access to any mobile device with internet connectivity (laptop, desktop, tablet)

●      Be a self-directed learner

●      Possess sound language and literacy skills

Quick Course Facts

1. Course content is structured for easy comprehension

2. Registered students gain unrestricted access to the Crisis Management Course

3. All course material is available online 24/7 and can be accessed using any device

4. Study online from anywhere in your own time at your own pace

5. All students who complete the course will be awarded with a certificate of completion

For any additional questions please see our comprehensive FAQS tab above.

Crisis Management Online Course Outline

Session 1: Course Overview

Since crises are an unavoidable part of doing business, viable companies must be prepared for them. The bad plan is to have no plan at all, and the best ideas are reviewed and tweaked over time to ensure that they succeed. Fortunately, they do not include separate preparations for fires, weather hazards, and other types of emergencies.

Learning Objectives:

●      Assign people to an appropriate crisis team role.

●      Conduct a crisis audit.

●      Establish the means for business continuity.

●      Determine how to manage incidents.

●      Help your team recover from a crisis.

●      Apply the process in practical exercise.

Topics to be discussed include:

●      Pre-Assignment

●      Burst Water Pipe

●      Call Center

●      Call Center

Session 2: What is Crisis Management?

As a result, they have requested or agreed to be a member of their company's crisis response team. This is an excellent opportunity for them to be a part of something that is beneficial not just to their business, but also to their personal growth. In this session, you'll understand the fundamental terms of crisis management and who wants to be on the squad.

Defining Terms

Jonathan Bernstein defines crisis management in his book Manager's Guide to Crisis Management as "the art of stopping trouble where they can, and responding accordingly when they can't." Organizationally, crisis management can be described as “preventing loss when possible and mitigating loss when it is not” (also a quote from Bernstein).

Topics to be discussed include:

●      What Makes a Crisis?

●      The Crisis Management Team

●      Creating the Team

Session 3: Training Leaders and Staff

Don't work themselves into a bind. To avoid and adapt to a situation, everyone in the organization needs some sort of preparation. Others would need minimal preparation, while some will need extensive training. This workshop will look at the basics that must be addressed in the training schedule, as well as what is required to make training a reality.

Training Essentials

Doing a fantastic crisis strategy is just one aspect of the job. People must therefore be prepared so that they realize their duties and how to behave in the event of a crisis. Hopefully, no one would actually have to put their experience to use in a real-world situation. In fact, if everyone is well educated, performs their crisis position, and is well organized, the company's losses will be minimized.

Topics to be discussed include:

●      Three-Pronged Approach

●      Conducting Training

Session 4: Conducting the Crisis Audit

They need to look back if they want to see where they are. Examine under the carpets, in dark rooms, and in areas where individuals and organizations may not wish to hear about it. An audit is comprehensive and final. This session will look at why an audit is necessary and how to use the findings to create a risk matrix to help them recognize and clarify any risks.

Why Audit?

In the topic of protection and well-being, they continue to emphasize prevention because they appreciate the importance of planning for and avoiding a disaster. However, it is difficult to prepare for any eventuality and to create a flawless ecosystem that will outlast every disaster. In terms of health and safety, it conducts hazard tests in the workplace on a daily basis.

Topics to be discussed include:

●      Documentation Audit

●      360 Degree Audit

●      Online Audit

●      Sample Audit Questions

●      Other Audit Considerations

●      Using a Risk Matrix

Session 5: Performing a Risk Level Analysis

Putting challenges and risks into groups is another way to clarify and handle them. This will assist them in moving on to the next level, which is determining which risks to resolve first and how to address them. This workshop would share a four-stage risk level review that they will use to get a better understanding of the threats that face their company.

The Four Categories

In Session Four, it included a matrix for assessing goals and the probability of a problem developing. Another way to look at it is to do a risk level survey. (Based on the violence response framework suggested by Drs. James Turner and Michael Gelles in their book “Threat Assessment: A Risk Management Approach”).

Topics to be discussed include:

●      Case Study, Scenario One

●      Case Study, Scenario Two

●      Case Study, Scenario Three

Session 6: Developing a Response Process

Being active is a perfect place for them to realize what is going on and learn what they can while still assisting their organization. This session would look at pre-assignment and the steps involved in a threat response plan.

Topics to be discussed include:

●      Pre-Assignment Review

●      Crisis Response Process

●      Step Two: Perform Basic Crisis Management Steps

●      Step Three: Trigger the Crisis Response Process (If Appropriate)

●      Remember: Stay Flexible!

Session 7: Consulting with the Experts

They are studying a lot in this course, but it is hard for them to remember everything they know all at once. The specifics of their market, regional area, and individual crisis audit would also have an impact on what their software needs. This session would look at the importance and rewards of consulting with others who are professional providers.

Considering Your Resources

Perhaps an organization will not have a budget and will have to do its best without outside help. Bear in mind, though, that certain problems are best resolved and managed in this manner. In the event of a community-wide disaster, they need to realize that their strategy for an offsite emergency command center is not the same as the plan for the business next door.

Topics to be discussed include:

●      Making Connections

Session 8: Incident Management Techniques

Although avoidance is the best approach for crisis management, incidents can happen that must be dealt with. This workshop would look at a case report and potential solutions to the incident, as well as reports and analysis.

Topics to be discussed include:

●      Case Study

●      Responding to Incidents

●      Incident Related Documentation

●      Other Documents

●      Investigating Incidents

●      Accident Investigation Kit

●      Steps to Follow

Session 9: Working through the Issues

When confronted with an actual or perceived challenge, it may seem insurmountable. Developing their problem-solving skills is one of the strategies that can assist them in crisis management. In this lesson, they will practice problem solving from start to finish, as well as the fundamentals of making the right decision possible.

Model Overview

Not everybody who ends up with a career in crisis management likes the job. Taking steps during a crisis can be daunting and individuals must handle many challenges in order to meet their duties at work. It can be daunting for everyone as a situation looms wide and there are overlapping priorities for their time, energy, and money.

Topics to be discussed include:

●      The Problem-Solving Model

●      Keeping an Open Mind

●      Solving Problems the Right Way

●      Phase One

●      Definition

●      Analysis

●      Phase Two

●      Brainstorming

●      Checkerboard

●      Research and Report

●      Phase Three

●      Solution Planning Worksheet

●      Three Types of Decisions

●      Advice from an Expert

●      Eight Ingredients for Good Decision Making

Session 10: Establishing an Emergency Operations Center

During a disaster, the Emergency Operations Center, also known as an Emergency Management Office or anything similar, becomes a hive of action before routine operations can return in their usual location. This session will look at what is necessary for their hub, how to construct it, and how to determine who is in charge.

EOC Considerations

The crisis response team will need a place to work, and if their company is threatened or harmed, the place will need to be set up off-site. Depending on the type of the issue, it could be beneficial to have an Emergency Operations Center (EOC) inside the building so that participants can easily communicate with one another.

Topics to be discussed include:

●      Making Connections

●      Who is In Charge?

Session 11: Building Business Continuity and Recovery

This whole course has been about consistency. They are considering coping with a crisis and then doing what is necessary to get back into business or restore the business to full service. This session will teach you how to address issues in terms of continuity. It will also look at key components of their crisis strategy.

Creating Continuity

They will decide what needs to be done first after they have decided the urgent and non-urgent facets of the company to be restored in order to uphold the credibility of the business and satisfy stakeholder standards. Frequently, they would examine each big business activity and decide which operations are critical and how much time they will tolerate for any function to be inaccessible.

Topics to be discussed include:

●      Making Connections

●      Essential Crisis Plan Elements

Session 12: Walliallia

Now it's time to use what they've learned in a crisis situation to use their creativity to see what sort of explanation and conclusions they can come up with. This workshop will take a case study approach to real-life examples where their new experience and support will be beneficial.

Background

In the small town is a fascinating business that holds the secret to the global protection of water systems. This small town is known as Roaring Falls, and it is located in the rural state of Wallaloopa. Walliallia, which means "water for everyone," is the name of the factory, which has been in operation since 2015.

Topics to be discussed include:

●      Background

●      Exercise One: Gas Line Explosion at Water Plant

●      Assignment

●      Exercise Two: How are you Feeling?

●      Assignment

●      Exercise Three: The Last Question

●      Assignment

Session 13: Recovering and Moving On

This workshop would look at ways to assist people who have been upset by a stressful experience in dealing with their responses. It would also consider how to assist their company as a whole in recovering and moving on.

Initial Adjustments

Some will seek closure, and others will attempt to deny that the incident ever occurred. If this is someone's first experience with a tragedy or death, these emotions might be unfamiliar. It is important that people understand that what they are experiencing is natural and that they are not supposed to ignore or reject their feelings about what has occurred.

Topics to be discussed include:

●      Working Things Out

●      A Personal Action Plan

●      Starting Point

●      Where I Want to Go

●      How I Will Get There

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This crisis management course certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

 Session 1: Course Overview

• Learning Objectives
• Pre-Assignment
• Burst Water Pipe
• Call Center

 Session 2: What is Crisis Management?

• Defining Terms
• What Makes a Crisis?
• The Crisis Management Team
• Creating the Team

 Session 3: Training Leaders and Staff

• Training Essentials
• Three Pronged Approach
• Conducting Training

 Session 4: Conducting the Crisis Audit

• Why Audit?
• Documentation Audit
• 360 Degree Audit
• Online Audit
• Sample Audit Questions
• Other Audit Considerations
• Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

• The Four Categories
• Case Study, Scenario One
• Case Study, Scenario Two
• Case Study, Scenario Three

 Session 6: Developing a Response Process

• Pre-Assignment Review
• Crisis Response Process
• Step Two: Perform Basic Crisis Management Steps
• Step Three: Trigger the Crisis Response Process (If Appropriate)
• Remember: Stay Flexible!

 Session 7: Consulting with the Experts

• Considering Your Resources
• Making Connections

 Session 8: Incident Management Techniques

• Case Study
• Responding to Incidents
• Incident Related Documentation
• Other Documents
• Investigating Incidents
• Accident Investigation Kit
• Steps to Follow

 Session 9: Working Through the Issues

• Model Overview
• The Problem Solving Model
• Keeping an Open Mind
• Solving Problems the Right Way
• Phase One
• Definition
• Analysis
• Analysis
• Phase Two
• Brainstorming
• Checkerboard
• Research and Report
• Phase Three
• Solution Planning Worksheet
• Three Types of Decisions
• Advice from an Expert
• Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

• EOC Considerations
• Making Connections
• Who is In Charge?

 Session 11: Building Business Continuity and Recovery

• Creating Continuity
• Making Connections
• Essential Crisis Plan Elements

 Session 12: Walliallia

• Background
• Exercise One: Gas Line Explosion at Water Plant
• Assignment
• Exercise Two: How are you Feeling?
• Assignment
• Exercise Three: The Last Question
• Assignment

 Session 13: Recovering and Moving On

• Initial Adjustments
• Working Things Out
•  A Personal Action Plan
• Starting Point
• Where I Want to Go
• How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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