What you will learn

Prevent Anger and Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

Welcome to our Managing Anger and Violence in the Workplace course, a comprehensive online anger management class designed to equip you with practical anger management techniques and strategies. This is one of our premier anger courses, aimed at helping individuals effectively control anger and promote a peaceful working environment.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

This course for anger offers an in-depth exploration of anger issue understanding, from recognizing signs of anger to understanding the impact of uncontrolled anger on one's health, including potential effects on blood pressure and overall health and wellness.

Upon completion, participants will receive certificates of completion, verifying their mastery of anger and irritability management skills. This anger management training is a cost-effective and affordable option, making it one of the most accessible anger classes online.

The courses materials have been developed through thorough research and are presented in easy-to-understand modules. From expressing anger in a healthy way to implementing effective conflict resolution strategies, the course covers a wide range of topics essential for managing anger

Benefits of this course

This online anger management course is not just a series of therapy sessions; it's a learning experience that promotes mental health and emotional intelligence. It provides insights into different types of therapy, including cognitive behavioral therapy and dialectical behavior therapy.

Beyond anger management, the online anger course also covers important topics such as domestic violence, domestic abuse, and road rage. These topics are vital for understanding the broader implications of uncontrolled anger and how to respond appropriately.

Our online anger management course is suitable for individuals seeking to satisfy court requirements or those who simply want to improve their personality development. The course does not provide medical advice but does offer valuable insights into various mental health conditions, including bipolar disorder.

Course Fast Facts:

1. Easy to follow and understand

2. Only 6 to 8 hours of study is required

3. Unlimited, lifetime access to online course

4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone

5. You can study from home or at work, at your own pace, in your own time

6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This online anger management class Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Session 1: Course Overview

• Learning Objectives
• Pre-Assignment

 Session 2: What is Workplace Violence?

• Defining Violence
• The Cycle of Violence
• The Warning Signs
• Maintaining Context

 Session 3: Understanding the Behavior Wheel

• The Behavior Wheel
• Case Study
• Anger and the Behavior Wheel

 Session 4: The Anger Management Process

• The Seven Steps
• Step One: Decide What to Do
• Step Two: Be Direct
• Mini Case Study
• Step Three: Acknowledge Feelings
• Step Four: Find Something in Common
• Step Five: Depersonalize
• Feedback vs. Attacks
• Responding Appropriately
• Mini Case Study
• Step Six: Getting to the Real Issues
• Case Study, Part One
• Case Study, Part Two
• Case Study, Part Three
• Case Study, Part Four
• Case Study, Part Five
• Letting Go, Part One
• Letting Go, Part Two

 Session 5: Communicating Better

• Building Your Message
• I Messages
• The Assertiveness Formula
• Applying the Assertiveness Formula
• Making Connections
• Asking Questions
• Planning Your Questions
• Three Keys

 Session 6: Basic Problem Solving Tools

• The Three-Phase Model
• The Problem Solving Model
• The Importance of the Model
• Another Perspective
• Keeping an Open Mind
• Solving Problems the Right Way
• Phase One
• Perception
• Definition
• Analysis, Part One
• Analysis, Part Two
• Analysis, Part Three
• Phase Two
• Creative Thinking Methods
• Checkerboard
• Research and Report
• Evaluation
• Decision Making
• Phase Three
• Planning
• Implementation
• Solution Planning Worksheet
• The Problem Solving Toolkit
• Using Criteria
• Force Field Analysis
• Legitimizing Problems and Positions
• Task Information
• Skill Application
• Phase Two: Decision Making
• Phase Three: Planning and Organizing

 Session 7: Other Ways of Managing Anger

• Coping Strategies
• Sanctuary
• Relaxation Techniques

 Session 8: A Systems Approach

• The Nine Stage Plan

 Session 9: Developing a Policy and Program

• The Policy: The Purpose
• The Policy: The Elements
• The Policy: Staff Responsibilities
• The Programs

 Session 10: Risk Assessment

• The Five Stages
• Stage One: The Risk Assessment Team
• Stage Two: The Workplace Assessment
• Stage Three, Part One: Victim Assessment
• Stage Three, Part Two: Perpetrator Assessment
• Red Flags
• Stage Four: Workplace Survey
• Stage Five: Developing a Hazard Checklist
• Part One: Case Study (Summary)
• Part One: Case Study (Floor Plan)
• Part One: Case Study (Staff Hours)
• Part Two: Risk Assessment (Workplace Assessment)
• Part Two: Risk Assessment (Victim Assessment)
• Part Two: Risk Assessment (Perpetrator Assessment)
• Part Two: Risk Assessment (Workplace Survey)
• Part Two: Risk Assessment (Hazard Checklist)

 Session 11: Hiring Practices

• Getting it Right
• Key Strategies
• Checking Tests Out

 Session 12: Workplace Design

• Layout Issues with the Acme Widgets Company: Case Study
• Task

 Session 13: Workplace Practices and Procedures

• Workplace Policies
• Human Resources
• Staff Management
• Security Measures
• Workplace Procedures

 Session 14: Security Systems and Personnel

• Systems Criteria
• Security Systems, Part One
• Security Systems, Part Two
• Security Personnel
• Case Study: Staffing Schedule
• Case Study: Floor Plan
• Task

 Session 15: Training Programs

• Developing a Program
• Contents of the Program
• Summary

 Session 16: Developing Emergency Response Plans

• Guide to Developing a Plan
• People to Include
• Items to Address
• Case Study: Summary
• Case Study: Floor Plan
• Case Study: Staff Hours
• Case Study: Security Systems
• Task

 Session 17: Program Review

• Review Components

 Session 18: Developing a Threat Response Process

• Introduction
• The 14 Stages
• The Threat Review Team

 Session 19: The Immediate Response

• What To Do When Violence Happens
• Next Steps
• Stage One of the Threat Response Process, Part One
• Stage One of the Threat Response Process, Part Two
• Case Study
• Questions, Part One
• Questions, Part Two
• Questions, Part Three
• Questions, Part Four

 Session 20: Consulting with the Experts

• Stage Two

 Session 21: Gathering Additional Information

• Gathering Information
• Case Study
• Questions, Part One
• Questions, Part Two
• Questions, Part Three

 Session 22: Re-Evaluating Information

• Stage Four
• Stage Five

 Session 23: Communicating Incidents and Threats

• Stage Six, Part One
• Stage Six, Part Two
• Developing a Communication Plan
• Staff List
• Questions

 Session 24: Interviewing Employees

• Stage Seven
• Stage Eight
• Making Connections
• Task

 Session 25: Risk Level Analysis

• Stage Nine
• The Five Categories
• Case Studies, Part One
• Case Studies, Part Two

 Session 26: Reviewing the Options

• Stage Ten
• Possible Outcomes
• About Termination
• Stages Eleven, Twelve, and Thirteen

 Session 27: Analyzing the Impact

• About Stage Fourteen
• Debriefing for the Threat Assessment Team
• Helping the Healing

 Session 28: Incident Response Checklist

• Framework Checklist, Part One
• Framework Checklist, Part Two
• Framework Checklist, Part Three
• Framework Checklist, Part Four
• Framework Checklist, Part Five
• Framework Checklist, Part Six
• Framework Checklist, Part Seven
• Framework Checklist, Part Eight
• Framework Checklist, Part Nine
• Framework Checklist, Part Ten
• Framework Checklist, Part Eleven
• Framework Checklist, Part Twelve
• Framework Checklist, Part Thirteen
• Framework Checklist, Part Fourteen
• Framework Checklist, Part Fifteen
• Framework Checklist, Part Sixteen

 Session 29: Process Application

• Reviewing the Process, Part One
• Reviewing the Process, Part Two
• Reviewing the Process, Part Three
• Reviewing the Process, Part Four
• Reviewing the Process, Part Five

 Session 30: A Personal Action Plan

• Starting Point
• Where I Want to Go
• How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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