About This Course
What you will learn - How to Manage Criticism to Benefit Your Organization
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Get BIG Savings with our Delivering Constructive Criticism Online Bundle, 10 Certificate Courses
- Delivering Constructive Criticism
- Appreciative Inquiry
- Negotiation Skills
- Interpersonal Skills
- Communication Strategies
- Giving Effective Feedback
- Active Listening
- Conducting Effective Performance Reviews
- Conversational Leadership
- Dealing With Difficult People
1. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
2. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment
Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.
3. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
4. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
6. Giving Effective Feedback: Learn How To Provide And Receive Feedback Effectively
It can be really tough to say what needs to be said. How do you tell your best friend that they have broccoli in their teeth? How do you tell your boss that he always mispronounces a particular client’s name? The answer is in a few simple tools and techniques.
Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.
In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.
7. Active Listening: Learn the Basics of Active Listening
Active listening is one of the most important communication skills you can have. It can have a major influence in helping your get ahead in your career and the quality of your personal relationships. Our Active Listening Certification will help you develop this skill with a little bit of patience and practice.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. The Active Listening Certification focuses on active listening, which represents the best of communication.
Our Active Listening Certification provides people the listening skills to be able to respond, interact, and communicate effectively with others. With this active listening online course, people will be able to genuinely communicate by helping them understand the importance of probing and questioning. The course enhances active listening skills by defining what is a positive attitude, introducing the basics of neuro-linguistic programming, and using these skills in a variety of situations.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible
8. Conducting Effective Performance Reviews: Conduct Effective Performance Reviews
Trainers who work with HR consultants, managers, and supervisors can conduct a rich training experience in this training course, Conducting Effective Performance Reviews. You’ll teach the reasons why a performance review meeting is such an important aspect of career planning, and that the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place.
9. Conversational Leadership: Learn the Basics of Conversational Leadership
This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.
In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.
10. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Delivering Constructive Criticism 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Delivering Constructive Criticism
Module One - Getting Started
Module Two - When Should Feedback Occur?
- Repeated events or behavior
- Breaches in Company policy
- When informal feedback has not worked
- Immediately after the occurrence
Module Three - Preparing and Planning
- Gather facts on the issue
- Practice your tone
- Create an action plan
- Keep written records
Module Four - Choosing a Time and Place
- Check the ego at the door
- Criticize in private, praise in public
- It has to be face to face
- Create a safe atmosphere
Module Five - During the session (Part 1)
- The feedback sandwich
- Monitor body language
- Check for understanding
- Practice active listening
Module Six - During the Session (Part 2)
- Set goals
- Be collaborative
- Ask for a self-assessment
- Always keep emotions in check
Module Seven - Setting Goals
- SMART goals
- The Three P's
- Ask for their input
- Be as specific as possible
Module Eight - Diffusing Anger or Negative Emotions
- Choose the correct words
- Stay on topic
- Empathize
- Try to avoid "You messages"
Module Nine - What Not to Do
- Attacking or blaming
- Not giving them a chance to speak
- Talking down
- Becoming emotional
Module Ten - After the Session (Part 1)
- Set up a follow-up meeting
- Make yourself available
- Be very specific with the instuctions
- Provide support and resources
Module Eleven - After the Session (Part 2)
- Focus on the future
- Measuring results
- Was the action plan followed?
- If improvement is not seen, then what?
Module Twelve - Wrapping Up
Course 2 - Appreciative Inquiry
Module One - Geting Started
Module Two - Introducing Appreciative Inquiry
- What is Appreciative Inquiry?
- Generating a Better Future
- Engaging People in Positive Thought
- Change the Person, Change the Organisation
Module Three - Changing the Way You Think
- Shifting from "What's Wrong?" to "What's Right?"
- It's not eliminating mistakes - It's holding up success
- Positive language will affect people's thinking
- Limit or remove negative phrasing
Module Four - Four D Model
- Discovery
- Dream
- Design
- Delivery
Module Five - Four I Model
- Initiate
- Inquire
- Imagine
- Innovate
Module Six - Appreciative Inquiry Interview Style
- Framing positive questions
- Solicit positive stories
- Finding what works
- Recognize the reoccurring themes
Module Seven - Anticipatory Reality
- Imagining a successful future will affect the present
- Controlling negative anticipation
- Current decisions will be influenced positively
- Base it on Data and Real examples
Module Eight - The Power of Positive Imagery
- Shaping performance with positive imagery
- Being better prepared for adversity
- People are more flexible and creative
- Think of the perfect situation
Module Nine - Influencing Change Through Appreciative Inquiry
- Using strengths to solve challenges
- Confidence will promote positive change
- Inquiry is a seed change
- People will gravitate towards what is expected of them
Module Ten - Coaching and Managing with Appreciative Inquiry
- Build around what works
- Focus on increases
- Recognise the best in people
- Limit or remove negative comments
Module Eleven - Creating a Positive Core
- Strengths
- Best Practices
- Peak Experiences
- Successes
Module Twelve - Wrapping Up
Course 3 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 4 - Interpersonal Skills
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 6 - Giving Effective Feedback
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Definitions
- Food for Thought
- When Feedback is Needed
- Scenario One
- Scenario Two
- Scenario Three
- Scenario Four
- Scenario Five
- Scenario Six
- Scenario Seven
Session 3: Speaking Clearly
- Being Descriptive
Session 4: Communication Strategies
- Introduction
- Questioning Skills
- Good Questions: Open-Ended Questions
- Good Questions: Hypothetical Open Questions
- Good Questions: Appropriate Closed Questions
- Good Questions: Third-Person Questions
- Poor Questions: Loaded Questions
- Poor Questions: Leading Questions
- Probing
- Probing Techniques
- Non-Verbal Messages
- Sending the Right Message
- Managing Your Messages
- Voice
- Qualities of a Good Voice
- Interpretation Exercise
Session 5: Characteristics of Effective Feedback
- Introduction
- Informal Feedback Framework
- State Your Case
- Pre-Assignment Review
Session 6: Receiving Feedback Graciously
- Receiving Feedback Graciously
Session 7: Testing the Waters
- Scenario One
- Scenario Two
- Scenario Three
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Active Listening
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Active Listening
- What is Active Listening?
- Responding to Feelings
- Reading Cues
- Demonstrating Listening
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session 3: Body Language Basics
- Silent Messages
- Making Connections
Session 4: Attitude is Everything!
- Understanding Sympathy and Empathy
- Demonstrating Empathy
- Creating the Right Mindset
- Reframing the Situation
- Establishing Positive Intent
- Maintaining Focus
- Being Genuine
- Considering Your Purpose
- Making Connections
- Constructing Your Response
Session 5: Encouraging Conversation
- What Is Said and What Is Heard
- The Ladder of Inference, Part One
- The Ladder of Inference, Part Two
- The Ladder of Inference, Part Three
- The Ladder of Inference, Part Four
- Reflection: Using Your Own Experiences as a Resource
- Asking Questions, Part One
- Asking Questions, Part Two
- Probing Techniques, Part One
- Probing Techniques, Part Two
- Paraphrasing Techniques
- Echoing Techniques
Session 6: Building Relationships
- Building Common Ground
- Finding Common Ground
- Using Humor
- NLP Tips and Tricks
- Associated or Dissociated
- Towards or Away From
- Match/Mismatch
Session 7: Getting Over Listening Roadblocks
- Problems and Solutions
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 8 - Conducting Effective Performance Reviews
Session One: Course Overview
Session Two: Performance Appraisals Done Well
- What are Performance Appraisals?
- Making Connections
- Building Trust
Session Three: Errors We Make
- Three Slippery Areas
- Making Connections
Session Four: Types of Performance Reviews
- Choosing What Works
- Winning Performance Appraisals
Session Five: The Performance Management Process
- The Four Steps
- Sample Performance Appraisal Forms
Session Six: Goals with SPIRIT
- Identifying Dreams and Setting Goals
- My Dreams and Goals
- Putting it All Together
Session Seven: The Performance Management Cycle
- The Four Phases
- The Basis for Review
Session Eight: Setting Standards
Session Nine: Creating a Performance Development Plan
Session Ten: Feedback and Communication
Session Eleven: Listening Skills
- Active Listening
- The Mission: To Listen
Session Twelve: Communication Strategies
- Basic Skills
- Probing
- Non-Verbal Messages
- Interpretation Exercise
Session Thirteen: Giving Feedback
- The Importance of Feedback
- Six Characteristics
- Case Studies
Session Fourteen: Accepting Criticism
Session Fifteen: Planning the Interview
Session Sixteen: The Interview
- A Basic Format
- Preparation
Session Seventeen: Goal Setting Role Play
Session Eighteen: Providing Feedback
Session Nineteen: Coaching
- The Importance of Coaching
- Task Preparation
Session Twenty: Appraisal Preparation
Session Twenty-One: The Interview
Session Twenty-Two: Maintaining Performance
Session Twenty-Three: Handling Performance Problems
- Make the Commitment
- Behavior Contracts
- Recognizing Mrs. Stanford
Session Twenty-Four: The Part Where Someone Gets Fired
- If You Have To Let Them Go…
- Role Play
Session Twenty-Five: Pre-Assignment Review
Session Twenty-Six: Performance Management Checklists
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 9 - Conversational Leadership
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What’s In A Word?
- Pre-Assignment Review, Part One
- Pre-Assignment Review, Part Two
- What is Conversational Leadership?
Session 3: Fundamental Elements
- Designing Meaningful Conversations
- Building Your Personal Skills
- Tips for Becoming a Better Listener
Session 4: The Four-I Model of Organizational Conversation
- Intimacy
- The Four Features
- Replacing Corporate Communication
- Interactivity
- Evolving Communication Techniques
- Case Study
- Making Connections
- Inclusion
- Looking at Inclusive Communications
- Case Studies
- Intentionality
- Creating a Conversational Strategy
- Sample Strategy Elements
- Common Language
- Making Connections
Session 5: The Conversational Leadership Framework
- Getting Started, Part One
- Getting Started, Part Two
- Powerful Conversations
- Case Study
- Making Connections
- Creating the Conversation
- Identifying Your Purpose
- The Physical Setup
- The Finishing Touches
- Above and Beyond
- Involving Your Stakeholders
- Applying the Concepts
- Summary
- Developing the Questions
- Leveraging Appreciative Inquiry, Part One
- Leveraging Appreciative Inquiry, Part Two
- Getting It Right
- Taking It Further
- Getting to the Goal
- Making Connections
- Innovative Leadership
- Building Common Ground
- Questions to Consider
Session 6: World Café
- Setting Up
- Where the Magic Happens
- Round 1: Starting the Conversation
- Round 2: Connections Start
- Round 3: Back to the Beginning
- Round 4: Conversation of the Whole
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Dealing With Difficult People
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
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with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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The Personal Success Training Program
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course or bundle purchase this month. This is a limited time offer!
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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Please also check the course summary, as a small selection of courses have limited access.
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which demonstrates your commitment to learning new skills. You can share
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Also, include it in your resume/CV, professional social media profiles
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Ultimate Delivering Constructive Criticism Online Bundle, 10 Certificate Courses
Improve Your Interpersonal Skills For The Workplace
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - How to Manage Criticism to Benefit Your Organization
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Get BIG Savings with our Delivering Constructive Criticism Online Bundle, 10 Certificate Courses
- Delivering Constructive Criticism
- Appreciative Inquiry
- Negotiation Skills
- Interpersonal Skills
- Communication Strategies
- Giving Effective Feedback
- Active Listening
- Conducting Effective Performance Reviews
- Conversational Leadership
- Dealing With Difficult People
1. Delivering Constructive Criticism: How to Manage Criticism to Benefit Your Organization
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course you will gain valuable knowledge and skills that will assist with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
2. Appreciative Inquiry: Strengthen an Organization by Creating a Positive Environment
Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong will transform the individuals and in turn transform the organization.
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories you are able to transform your organization.
3. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
4. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
6. Giving Effective Feedback: Learn How To Provide And Receive Feedback Effectively
It can be really tough to say what needs to be said. How do you tell your best friend that they have broccoli in their teeth? How do you tell your boss that he always mispronounces a particular client’s name? The answer is in a few simple tools and techniques.
Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.
In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.
7. Active Listening: Learn the Basics of Active Listening
Active listening is one of the most important communication skills you can have. It can have a major influence in helping your get ahead in your career and the quality of your personal relationships. Our Active Listening Certification will help you develop this skill with a little bit of patience and practice.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. The Active Listening Certification focuses on active listening, which represents the best of communication.
Our Active Listening Certification provides people the listening skills to be able to respond, interact, and communicate effectively with others. With this active listening online course, people will be able to genuinely communicate by helping them understand the importance of probing and questioning. The course enhances active listening skills by defining what is a positive attitude, introducing the basics of neuro-linguistic programming, and using these skills in a variety of situations.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible
8. Conducting Effective Performance Reviews: Conduct Effective Performance Reviews
Trainers who work with HR consultants, managers, and supervisors can conduct a rich training experience in this training course, Conducting Effective Performance Reviews. You’ll teach the reasons why a performance review meeting is such an important aspect of career planning, and that the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place.
9. Conversational Leadership: Learn the Basics of Conversational Leadership
This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.
In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.
10. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Delivering Constructive Criticism 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Delivering Constructive Criticism
Module One - Getting Started
Module Two - When Should Feedback Occur?
- Repeated events or behavior
- Breaches in Company policy
- When informal feedback has not worked
- Immediately after the occurrence
Module Three - Preparing and Planning
- Gather facts on the issue
- Practice your tone
- Create an action plan
- Keep written records
Module Four - Choosing a Time and Place
- Check the ego at the door
- Criticize in private, praise in public
- It has to be face to face
- Create a safe atmosphere
Module Five - During the session (Part 1)
- The feedback sandwich
- Monitor body language
- Check for understanding
- Practice active listening
Module Six - During the Session (Part 2)
- Set goals
- Be collaborative
- Ask for a self-assessment
- Always keep emotions in check
Module Seven - Setting Goals
- SMART goals
- The Three P's
- Ask for their input
- Be as specific as possible
Module Eight - Diffusing Anger or Negative Emotions
- Choose the correct words
- Stay on topic
- Empathize
- Try to avoid "You messages"
Module Nine - What Not to Do
- Attacking or blaming
- Not giving them a chance to speak
- Talking down
- Becoming emotional
Module Ten - After the Session (Part 1)
- Set up a follow-up meeting
- Make yourself available
- Be very specific with the instuctions
- Provide support and resources
Module Eleven - After the Session (Part 2)
- Focus on the future
- Measuring results
- Was the action plan followed?
- If improvement is not seen, then what?
Module Twelve - Wrapping Up
Course 2 - Appreciative Inquiry
Module One - Geting Started
Module Two - Introducing Appreciative Inquiry
- What is Appreciative Inquiry?
- Generating a Better Future
- Engaging People in Positive Thought
- Change the Person, Change the Organisation
Module Three - Changing the Way You Think
- Shifting from "What's Wrong?" to "What's Right?"
- It's not eliminating mistakes - It's holding up success
- Positive language will affect people's thinking
- Limit or remove negative phrasing
Module Four - Four D Model
- Discovery
- Dream
- Design
- Delivery
Module Five - Four I Model
- Initiate
- Inquire
- Imagine
- Innovate
Module Six - Appreciative Inquiry Interview Style
- Framing positive questions
- Solicit positive stories
- Finding what works
- Recognize the reoccurring themes
Module Seven - Anticipatory Reality
- Imagining a successful future will affect the present
- Controlling negative anticipation
- Current decisions will be influenced positively
- Base it on Data and Real examples
Module Eight - The Power of Positive Imagery
- Shaping performance with positive imagery
- Being better prepared for adversity
- People are more flexible and creative
- Think of the perfect situation
Module Nine - Influencing Change Through Appreciative Inquiry
- Using strengths to solve challenges
- Confidence will promote positive change
- Inquiry is a seed change
- People will gravitate towards what is expected of them
Module Ten - Coaching and Managing with Appreciative Inquiry
- Build around what works
- Focus on increases
- Recognise the best in people
- Limit or remove negative comments
Module Eleven - Creating a Positive Core
- Strengths
- Best Practices
- Peak Experiences
- Successes
Module Twelve - Wrapping Up
Course 3 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 4 - Interpersonal Skills
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 6 - Giving Effective Feedback
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Definitions
- Food for Thought
- When Feedback is Needed
- Scenario One
- Scenario Two
- Scenario Three
- Scenario Four
- Scenario Five
- Scenario Six
- Scenario Seven
Session 3: Speaking Clearly
- Being Descriptive
Session 4: Communication Strategies
- Introduction
- Questioning Skills
- Good Questions: Open-Ended Questions
- Good Questions: Hypothetical Open Questions
- Good Questions: Appropriate Closed Questions
- Good Questions: Third-Person Questions
- Poor Questions: Loaded Questions
- Poor Questions: Leading Questions
- Probing
- Probing Techniques
- Non-Verbal Messages
- Sending the Right Message
- Managing Your Messages
- Voice
- Qualities of a Good Voice
- Interpretation Exercise
Session 5: Characteristics of Effective Feedback
- Introduction
- Informal Feedback Framework
- State Your Case
- Pre-Assignment Review
Session 6: Receiving Feedback Graciously
- Receiving Feedback Graciously
Session 7: Testing the Waters
- Scenario One
- Scenario Two
- Scenario Three
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Active Listening
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Active Listening
- What is Active Listening?
- Responding to Feelings
- Reading Cues
- Demonstrating Listening
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session 3: Body Language Basics
- Silent Messages
- Making Connections
Session 4: Attitude is Everything!
- Understanding Sympathy and Empathy
- Demonstrating Empathy
- Creating the Right Mindset
- Reframing the Situation
- Establishing Positive Intent
- Maintaining Focus
- Being Genuine
- Considering Your Purpose
- Making Connections
- Constructing Your Response
Session 5: Encouraging Conversation
- What Is Said and What Is Heard
- The Ladder of Inference, Part One
- The Ladder of Inference, Part Two
- The Ladder of Inference, Part Three
- The Ladder of Inference, Part Four
- Reflection: Using Your Own Experiences as a Resource
- Asking Questions, Part One
- Asking Questions, Part Two
- Probing Techniques, Part One
- Probing Techniques, Part Two
- Paraphrasing Techniques
- Echoing Techniques
Session 6: Building Relationships
- Building Common Ground
- Finding Common Ground
- Using Humor
- NLP Tips and Tricks
- Associated or Dissociated
- Towards or Away From
- Match/Mismatch
Session 7: Getting Over Listening Roadblocks
- Problems and Solutions
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 8 - Conducting Effective Performance Reviews
Session One: Course Overview
Session Two: Performance Appraisals Done Well
- What are Performance Appraisals?
- Making Connections
- Building Trust
Session Three: Errors We Make
- Three Slippery Areas
- Making Connections
Session Four: Types of Performance Reviews
- Choosing What Works
- Winning Performance Appraisals
Session Five: The Performance Management Process
- The Four Steps
- Sample Performance Appraisal Forms
Session Six: Goals with SPIRIT
- Identifying Dreams and Setting Goals
- My Dreams and Goals
- Putting it All Together
Session Seven: The Performance Management Cycle
- The Four Phases
- The Basis for Review
Session Eight: Setting Standards
Session Nine: Creating a Performance Development Plan
Session Ten: Feedback and Communication
Session Eleven: Listening Skills
- Active Listening
- The Mission: To Listen
Session Twelve: Communication Strategies
- Basic Skills
- Probing
- Non-Verbal Messages
- Interpretation Exercise
Session Thirteen: Giving Feedback
- The Importance of Feedback
- Six Characteristics
- Case Studies
Session Fourteen: Accepting Criticism
Session Fifteen: Planning the Interview
Session Sixteen: The Interview
- A Basic Format
- Preparation
Session Seventeen: Goal Setting Role Play
Session Eighteen: Providing Feedback
Session Nineteen: Coaching
- The Importance of Coaching
- Task Preparation
Session Twenty: Appraisal Preparation
Session Twenty-One: The Interview
Session Twenty-Two: Maintaining Performance
Session Twenty-Three: Handling Performance Problems
- Make the Commitment
- Behavior Contracts
- Recognizing Mrs. Stanford
Session Twenty-Four: The Part Where Someone Gets Fired
- If You Have To Let Them Go…
- Role Play
Session Twenty-Five: Pre-Assignment Review
Session Twenty-Six: Performance Management Checklists
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 9 - Conversational Leadership
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What’s In A Word?
- Pre-Assignment Review, Part One
- Pre-Assignment Review, Part Two
- What is Conversational Leadership?
Session 3: Fundamental Elements
- Designing Meaningful Conversations
- Building Your Personal Skills
- Tips for Becoming a Better Listener
Session 4: The Four-I Model of Organizational Conversation
- Intimacy
- The Four Features
- Replacing Corporate Communication
- Interactivity
- Evolving Communication Techniques
- Case Study
- Making Connections
- Inclusion
- Looking at Inclusive Communications
- Case Studies
- Intentionality
- Creating a Conversational Strategy
- Sample Strategy Elements
- Common Language
- Making Connections
Session 5: The Conversational Leadership Framework
- Getting Started, Part One
- Getting Started, Part Two
- Powerful Conversations
- Case Study
- Making Connections
- Creating the Conversation
- Identifying Your Purpose
- The Physical Setup
- The Finishing Touches
- Above and Beyond
- Involving Your Stakeholders
- Applying the Concepts
- Summary
- Developing the Questions
- Leveraging Appreciative Inquiry, Part One
- Leveraging Appreciative Inquiry, Part Two
- Getting It Right
- Taking It Further
- Getting to the Goal
- Making Connections
- Innovative Leadership
- Building Common Ground
- Questions to Consider
Session 6: World Café
- Setting Up
- Where the Magic Happens
- Round 1: Starting the Conversation
- Round 2: Connections Start
- Round 3: Back to the Beginning
- Round 4: Conversation of the Whole
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Dealing With Difficult People
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
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2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
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anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
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you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
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our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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After
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please check your junk/spam folder in the event that you do not receive
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Providing
you have internet access you can start this course whenever you like,
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Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
