What you will learn

How To Handle Customer Complaints

The Customer Complaints Course provides students with the knowledge and skills necessary to effectively manage customer complaints. This training course is filled with information that will help you increase customer loyalty and understand how to operate a successful business.

Customer satisfaction can increase your business revenue, customer loyalty and positive word of mouth. Understanding how to recover and learn from mistakes can be profitable to your business success. This course will provide you with an overview of how to manage customer complaints to build positive customer relationships.

Handle Customer Satisfaction with our customer service online training.

Why you should complete this course

We're excited to introduce our Dealing with Customer Complaints Course, designed to equip you with the essential knowledge and skills to handle customer complaints effectively.

By completing this live online course, you will be able to actively listen to customer concerns, build customer relationships based on trust, and navigate interactions with even the most difficult customers. This course serves as a guide for anyone looking to enhance their customer service skills and improve the customer experience they provide.

One of the primary learning outcomes of this complaints handling training course is understanding the importance of building rapport and building trust with your customers. By mastering these skills, you can drive customer loyalty, improve customer retention, and exceed customer expectations.

Our customer service training course goes beyond theory. It includes practical exercises that allow you to experience firsthand the challenges and rewards of handling complaints. You will learn how to manage complaints in a call center environment, employ effective complaint handling techniques, and utilize both verbal and nonverbal cues to deliver excellent customer service.

In addition to mastering complaint handling, this course covers essential topics such as account management, customer relationship management (CRM), and risk management. You'll also gain insights into compliance training, creating a successful training program, and delivering impactful leadership and management training.

This course also emphasizes communication skills, integral to any successful customer service interaction. These techniques are instrumental in fostering positive customer experiences, promoting customer satisfaction, and developing an action plan for success.

By improving your customer complaint handling skills, you will be better equipped to navigate the challenges of managing a customer service team and lead your team to success. This course isn't just a learning experience; it's a transformational journey towards professional and personal development.

Introduction to the Customer Complaints Certificate Course

This customer complaints course is an online training programme that offers students the ability to study the material whenever and wherever it’s convenient. Most people who enrol in the programme are still able to maintain their current lifestyle and work full time while pursuing their studies.

This course allows you to easily access study material from any device with a valid internet connection, including mobile phones and tablets. Additionally, all students have access to online support while they train.

Course Fast Facts:

1. Learn the fundamentals of handling customers

2. Comprehensive 5 module Accredited Certificate In Dealing with Customer Complaints Online Course

3. Study along with simple instructions & demonstrations

4. Written and developed by leading customer service experts

5. Receive one-on-one online help & support

6. Unlimited, lifetime access to online course

7. Certificate of completion awarded with passing score for the online assessment

8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses for Success aim for the most convenient way for our users to learn and that's why our courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications. 

Further Learning 

Is this not what you’re after? Courses for Success provides a comprehensive range of online courses that can help you enhance your knowledge in customer relationships, customer service fundamentals and risk management. Browse the range online today.

Module One: Getting Started

By the end of this course, you will be able to:

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

• Be Grateful
• Make Gratitude a Habit
• Keep Your Body Healthy
• Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

• Irritability
• Unhappiness With Your Job
• Feeling Underappreciated
• Not Well Rested

Module Four: Stress Management (External Stressors)

• Manage Your Work Space
• Loud Work Environment
• Co-Worker Relations
• Demanding Supervisor

Module Five: Transactional Analysis

• What is Transactional Analysis
• Parent
• Child
• Adult

Module Six: Why are Some Customers Difficult

• They Have Truly Had a Bad Experience and Want to Vent
• Want Someone to be Held Accountable
• They Have Truly Had a Bad Experience and Want Resolution
• They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone

• Listen to the Customer’s Complaint
• Build Rapport
• Do Not Respond with Negative Words or Emotion
• Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person

• Listen to the Customer’s Concerns
• Build Rapport
• Respond with Positive Words and Body Language
• Aside from Words

Module Nine: Sensitivity in Dealing with Customers

• Customers who are Angry
• Customers who are Rude
• Customers with Different Cultural Values
• Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer

• Angry Customer
• Rude Customer
• A Customer from Another Culture
• An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

• Call the Customer
• Send the Customer an Email
• Mail the Customer a Small Token
• Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

1.  Who are Courses For Success?

Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.

Our courses span across the following categories:

•Animal    

•Beauty    

•Business    

•Health & Fitness     

•Finance

•Lifestyle    

•IT & Software    

•Personal Development

•Teaching & Academics

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund policy.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!

4.  Are there any requirements to study this course?

No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.

5.  Do I require to have finished high school to complete this course?

No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.

6.  What if English is not my first language?

This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.

9.  When does this course start?

Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

13.  How long will my course take?

Course duration, is listed under Course Summary

14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."

Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"

ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer.

Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.

To pay via bank transfer contact us info@coursesforsuccess.com

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at info@coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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