About This Course
What you will learn - How to Avoid and Protect Yourself from Bullying
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Get BIG Savings with our Bullying in the Workplace Online Bundle, 5 Certificate Courses
- Bullying in the Workplace
- Workplace Harassment: What It Is and What to Do About It
- Workplace Violence: How to Manage Anger and Violence in the Workplace
- Mobbing in the Workplace
- Planning for Workplace Safety
1. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.
In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.
2. Workplace Harassment: What It Is and What to Do About It: Prevent And Handle Workplace Harassment
Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.
In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.
3. Workplace Violence: How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace
Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.
In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.
4. Mobbing in the Workplace: Learn how to deal with mobbing and bullying
What is Mobbing in the Workplace? You may be familiar with bullying, but mobbing is different for a few reasons. One of the things that sets it apart is how many people it involves, either by direct action or inaction, and how it spreads among people you might not expect to become bullies.
What will you learn with our Mobbing in the Workplace Online Course?
- Differences between bullying and mobbing
- Group aggression: How it hurts the victim and the workplace
- How to deal with bullying and mobbing
- How to make your workplace mobbing-resistant
- How to create a policy
5. Planning for Workplace Safety: Be Safe At Work
Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.
This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan.
After you complete this Planning for Workplace Safety course, you will be able to:
- Explain what a safety plan will include.
- Understand and write an Organizational Safety Policy.
- Know the importance of the Introduction to the Safety Plan.
- Develop a basic Communications Plan for a specific accident/incident occurrence.
- Decide upon training solutions to common accidents/incidents.
- Understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans.
- Understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action.
- Use a 6S Inspection Checklist to conduct a 6S Inspection.
- Brainstorm policies and procedures that you might find in the Appendix of a Safety Plan.
- Help your organization write, implement, and review a safety plan.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
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Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Bullying in the Workplace 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Bullying in the Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Bullying
- What is Bullying?
- Some Scary Statistics
- Bullying is a Common Experience
- Common Targets
- The Costs of Bullying
- Costs to the Organization
Session 3: Why Bullies Do What They Do
- Origins of Bullying Behavior
- Defining Bullying Behavior
- Summary
- Other Types of Bullying
Session 4: Building a Shield Against Bullies
Distorted Thinking
- Your Toolkit Against Bullies
Session 5: What to Do If It Happens to You
- Telling it Like it Is
- When Does Bullying Happen?
- How Do I Know If I’m Being Bullied?
- Strategies That Don’t Work
- Short-Term Survival Tips
- Long-Term Strategies for Success
- Take Care of Priorities
- Take Time and Make a Plan
- Act!
- Applying My Skills
Session 6: What to Do If You Witness Bullying
- Speak Up!
- Case Study
- Things to Say
Session 7: Creating an Anti-Bullying Workplace
- Creating Anti-Bullying Policies
- Writing the Policy
- Educating Staff
- Implementing and Enforcing Anti-Bullying Policies
- Lessons for the Workplace, Questions 1 - 4
- Lessons for the Workplace, Questions 5 - 8
Session 8: The Law on Bullying
- The Law on Bullying Around the World
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Workplace Harassment: What It Is and What to Do About It Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Harassment
- What Is Harassment?
- Types of Harassment
- Legal Definitions
- Summary
- Reasonable Man/Reasonable Woman
Session 3: Defining Sexual Harassment
- What is Sexual Harassment?
- Types of Harassment
- Behavior Categories
- Questionable Scenarios
- Is This Harassment? Scenario One
- Is This Harassment? Scenario Two
- Is This Harassment? Scenario Three
- Is This Harassment? Scenario Four
- Is This Harassment? Scenario Five
Session 4: The Purpose of Training
- Why is Training Important?
Session 5: Creating a Harassment Policy
- Key Policy Points
- Writing the Policy
- The Complaint Procedure
- Educating Staff
- Monitoring the Policy
Session 6: Other Prevention Strategies
- Making Connections
Session 7: Nipping it in the Bud
- Your Role as a Manager
- Making Connections
Session 8: Protecting Yourself
- Minimizing Your Risks
- Key Strategies
Session 9: What If It Happens to Me?
- What Works and What Doesn’t?
- Strategies that Do Work
- Saying No
Session 10: What If It’s Happening to Someone Else?
- What’s Really Happening? Part One
- What’s Really Happening? Part Two
Session 11: Someone Has Filed a Complaint Against Me!
- Steps to Deal with the Situation
Session 12: Addressing a Complaint
- Addressing a Complaint
Session 13: Handling False Complaints
- About False Complaints, Part One
- About False Complaints, Part Two
Session 14: Mediation
- Basics of Mediation
- Choosing a Mediator
- External Mediator
- The Mediation Process
- Step One: Preparation, Part Two
- Step Two: The Meeting, Part One
- Step Two: The Meeting, Part Two
- Step Three: Resolution
- How to Document Mediation
Session 15: Investigating a Complaint
- Setting up the Investigation
- Choosing the Investigator
- Key Qualities for an Investigator
- The Investigation Plan
- Sample Issues
- The Investigation Process
- Sample Issues
- The Investigation Process
- Witness Evidence
- Witness Information to Gather
- A Witness’ Rights
- About Confidentiality
- Documents to Review
- Location Evidence
- The Manager’s Role During the Investigation
- Managing the People Involved
- Creating the Report, Part One
- Creating the Report, Part Two
- Who Should See the Report?
- Verbal Sharing
- Written Sharing
- What Information Should Be Shared?
- Who Should Share This Information With the Recipients?
Session 16: Making the Decision
- Who Makes the Decision?
- When Should a Lawyer Be Involved?
Session 17: Creating Solutions
- To Fix or to Punish?
- Outcomes for the Complainant
- Outcomes for the Respondent
- Changes in the Organization
Session 18: After It’s Over
- Getting Back to Normal
- Maintaining Records
Session 19: Skill Application
- Process Overview
- Key Players
- Stage 1
- Stage 2
- Stage 3
- Stage 4
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Workplace Violence: How to Manage Anger and Violence in the Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Workplace Violence?
- Defining Violence
- The Cycle of Violence
- The Warning Signs
- Maintaining Context
Session 3: Understanding the Behavior Wheel
- The Behavior Wheel
- Case Study
- Anger and the Behavior Wheel
Session 4: The Anger Management Process
- The Seven Steps
- Step One: Decide What to Do
- Step Two: Be Direct
- Mini Case Study
- Step Three: Acknowledge Feelings
- Step Four: Find Something in Common
- Step Five: Depersonalize
- Feedback vs. Attacks
- Responding Appropriately
- Mini Case Study
- Step Six: Getting to the Real Issues
- Case Study, Part One
- Case Study, Part Two
- Case Study, Part Three
- Case Study, Part Four
- Case Study, Part Five
- Letting Go, Part One
- Letting Go, Part Two
Session 5: Communicating Better
- Building Your Message
- I Messages
- The Assertiveness Formula
- Applying the Assertiveness Formula
- Making Connections
- Asking Questions
- Planning Your Questions
- Three Keys
Session 6: Basic Problem Solving Tools
- The Three-Phase Model
- The Problem Solving Model
- The Importance of the Model
- Another Perspective
- Keeping an Open Mind
- Solving Problems the Right Way
- Phase One
- Perception
- Definition
- Analysis, Part One
- Analysis, Part Two
- Analysis, Part Three
- Phase Two
- Creative Thinking Methods
- Checkerboard
- Research and Report
- Evaluation
- Decision Making
- Phase Three
- Planning
- Implementation
- Solution Planning Worksheet
- The Problem Solving Toolkit
- Using Criteria
- Force Field Analysis
- Legitimizing Problems and Positions
- Task Information
- Skill Application
- Phase Two: Decision Making
- Phase Three: Planning and Organizing
Session 7: Other Ways of Managing Anger
- Coping Strategies
- Sanctuary
- Relaxation Techniques
Session 8: A Systems Approach
- The Nine Stage Plan
Session 9: Developing a Policy and Program
- The Policy: The Purpose
- The Policy: The Elements
- The Policy: Staff Responsibilities
- The Programs
Session 10: Risk Assessment
- The Five Stages
- Stage One: The Risk Assessment Team
- Stage Two: The Workplace Assessment
- Stage Three, Part One: Victim Assessment
- Stage Three, Part Two: Perpetrator Assessment
- Red Flags
- Stage Four: Workplace Survey
- Stage Five: Developing a Hazard Checklist
- Part One: Case Study (Summary)
- Part One: Case Study (Floor Plan)
- Part One: Case Study (Staff Hours)
- Part Two: Risk Assessment (Workplace Assessment)
- Part Two: Risk Assessment (Victim Assessment)
- Part Two: Risk Assessment (Perpetrator Assessment)
- Part Two: Risk Assessment (Workplace Survey)
- Part Two: Risk Assessment (Hazard Checklist)
Session 11: Hiring Practices
- Getting it Right
- Key Strategies
- Checking Tests Out
Session 12: Workplace Design
- Layout Issues with the Acme Widgets Company: Case Study
- Task
Session 13: Workplace Practices and Procedures
- Workplace Policies
- Human Resources
- Staff Management
- Security Measures
- Workplace Procedures
Session 14: Security Systems and Personnel
- Systems Criteria
- Security Systems, Part One
- Security Systems, Part Two
- Security Personnel
- Case Study: Staffing Schedule
- Case Study: Floor Plan
- Task
Session 15: Training Programs
- Developing a Program
- Contents of the Program
- Summary
Session 16: Developing Emergency Response Plans
- Guide to Developing a Plan
- People to Include
- Items to Address
- Case Study: Summary
- Case Study: Floor Plan
- Case Study: Staff Hours
- Case Study: Security Systems
- Task
Session 17: Program Review
- Review Components
Session 18: Developing a Threat Response Process
- Introduction
- The 14 Stages
- The Threat Review Team
Session 19: The Immediate Response
- What To Do When Violence Happens
- Next Steps
- Stage One of the Threat Response Process, Part One
- Stage One of the Threat Response Process, Part Two
- Case Study
- Questions, Part One
- Questions, Part Two
- Questions, Part Three
- Questions, Part Four
Session 20: Consulting with the Experts
- Stage Two
Session 21: Gathering Additional Information
- Gathering Information
- Case Study
- Questions, Part One
- Questions, Part Two
- Questions, Part Three
Session 22: Re-Evaluating Information
- Stage Four
- Stage Five
Session 23: Communicating Incidents and Threats
- Stage Six, Part One
- Stage Six, Part Two
- Developing a Communication Plan
- Staff List
- Questions
Session 24: Interviewing Employees
- Stage Seven
- Stage Eight
- Making Connections
- Task
Session 25: Risk Level Analysis
- Stage Nine
- The Five Categories
- Case Studies, Part One
- Case Studies, Part Two
Session 26: Reviewing the Options
- Stage Ten
- Possible Outcomes
- About Termination
- Stages Eleven, Twelve, and Thirteen
Session 27: Analyzing the Impact
- About Stage Fourteen
- Debriefing for the Threat Assessment Team
- Helping the Healing
Session 28: Incident Response Checklist
- Framework Checklist, Part One
- Framework Checklist, Part Two
- Framework Checklist, Part Three
- Framework Checklist, Part Four
- Framework Checklist, Part Five
- Framework Checklist, Part Six
- Framework Checklist, Part Seven
- Framework Checklist, Part Eight
- Framework Checklist, Part Nine
- Framework Checklist, Part Ten
- Framework Checklist, Part Eleven
- Framework Checklist, Part Twelve
- Framework Checklist, Part Thirteen
- Framework Checklist, Part Fourteen
- Framework Checklist, Part Fifteen
- Framework Checklist, Part Sixteen
Session 29: Process Application
- Reviewing the Process, Part One
- Reviewing the Process, Part Two
- Reviewing the Process, Part Three
- Reviewing the Process, Part Four
- Reviewing the Process, Part Five
Session 30: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Mobbing in the Workplace
Session One: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session Two: What is Mobbing?
- What and Why?
- A Mobbing Scenario
- Drawing Examples
- Stats
- Mobbing Reflection:
Session Three: Why Do We Turn on Each Other?
- Hierarchies
- Tendencies
- Influences
- Toxic Workplaces
Session Four: Mobbing Hurts
- How Does Mobbing Hurt?
- Reflection
Session Five: How to Deal with Mobbing
- As the Victim
- Stress Relief
- As a Co-worker
- Role Play Activity
Session Six: Watch For It
- What Can Leadership Do?
- Halting Mobbing
- Workplace Health Check
- A Reflection on Your Workplace
Session Seven: Make Your Own Policy
- Creating Anti-Mobbing Policies
- Writing the Policy
- Educating Staff
- Implementing and Enforcing Anti-Bullying Policies
- Pre-Assignment Review
- Lessons for the Workplace
- Personal Action Plan
- Course Summary
Course 5 - Planning for Workplace Safety
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Writing a Safety Plan
- Elements of the Plan
- Additional Tips
Session 3: Organizational Safety Policy
- Policy Statement
- Policy Statement Activity
Session 4: Introduction to the Safety Plan
- Overview, Part One
- Overview, Part Two
- Purpose and Expectations of the Safety Plan
- Responsibilities for Safety
Session 5: Communications Plan
- Two Way Communication
- Considerations in Developing your Communications Plan
- What to Communicate
- Key Actions in Communicating Effectively
- The Communications Plan: Who
- The Communications Plan: Why
- The Communications Plan: When
- The Communications Plan: What
- The Communications Plan: How
- Tips
- Making Connections
Session 6: Safety Training
- Employee Orientation Safety Training
- Health and Safety Representatives
- Additional Training
- Contractors and Visitors
- Employee Orientation
- Deciding Training
Session 7: Incident Response Plan (with Critical Incident Response Plan)
- Understanding General Processes
- Why Do We Investigate Incidents?
- Investigation Process
- Incident Response Plan
- Critical Incident Response Plan
- The Safety Plan
Session 8: Safety and Health Inspections (with 6S)
- Safety and Health Inspections
- Frequency of Inspections
- 6S
- Adding Safety: 6S, Part One
- Adding Safety: 6S, Part Two
Session 9: Safety Audits
- Audit Primer
- Types of Audits
- Three Levels of Audit
- Compliance Nature of Audits
- Audit Schedule
Session 10: Appendix
- Policies and Procedures
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
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Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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Bullying in the Workplace Online Bundle, 5 Certificate Courses
How to Avoid and Protect Yourself from Bullying
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - How to Avoid and Protect Yourself from Bullying
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Get BIG Savings with our Bullying in the Workplace Online Bundle, 5 Certificate Courses
- Bullying in the Workplace
- Workplace Harassment: What It Is and What to Do About It
- Workplace Violence: How to Manage Anger and Violence in the Workplace
- Mobbing in the Workplace
- Planning for Workplace Safety
1. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.
In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.
2. Workplace Harassment: What It Is and What to Do About It: Prevent And Handle Workplace Harassment
Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.
In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.
3. Workplace Violence: How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace
Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.
In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.
4. Mobbing in the Workplace: Learn how to deal with mobbing and bullying
What is Mobbing in the Workplace? You may be familiar with bullying, but mobbing is different for a few reasons. One of the things that sets it apart is how many people it involves, either by direct action or inaction, and how it spreads among people you might not expect to become bullies.
What will you learn with our Mobbing in the Workplace Online Course?
- Differences between bullying and mobbing
- Group aggression: How it hurts the victim and the workplace
- How to deal with bullying and mobbing
- How to make your workplace mobbing-resistant
- How to create a policy
5. Planning for Workplace Safety: Be Safe At Work
Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.
This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan.
After you complete this Planning for Workplace Safety course, you will be able to:
- Explain what a safety plan will include.
- Understand and write an Organizational Safety Policy.
- Know the importance of the Introduction to the Safety Plan.
- Develop a basic Communications Plan for a specific accident/incident occurrence.
- Decide upon training solutions to common accidents/incidents.
- Understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans.
- Understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action.
- Use a 6S Inspection Checklist to conduct a 6S Inspection.
- Brainstorm policies and procedures that you might find in the Appendix of a Safety Plan.
- Help your organization write, implement, and review a safety plan.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
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- You can study from home or at work, at your own pace, in your own time
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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Bullying in the Workplace 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Bullying in the Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Bullying
- What is Bullying?
- Some Scary Statistics
- Bullying is a Common Experience
- Common Targets
- The Costs of Bullying
- Costs to the Organization
Session 3: Why Bullies Do What They Do
- Origins of Bullying Behavior
- Defining Bullying Behavior
- Summary
- Other Types of Bullying
Session 4: Building a Shield Against Bullies
Distorted Thinking
- Your Toolkit Against Bullies
Session 5: What to Do If It Happens to You
- Telling it Like it Is
- When Does Bullying Happen?
- How Do I Know If I’m Being Bullied?
- Strategies That Don’t Work
- Short-Term Survival Tips
- Long-Term Strategies for Success
- Take Care of Priorities
- Take Time and Make a Plan
- Act!
- Applying My Skills
Session 6: What to Do If You Witness Bullying
- Speak Up!
- Case Study
- Things to Say
Session 7: Creating an Anti-Bullying Workplace
- Creating Anti-Bullying Policies
- Writing the Policy
- Educating Staff
- Implementing and Enforcing Anti-Bullying Policies
- Lessons for the Workplace, Questions 1 - 4
- Lessons for the Workplace, Questions 5 - 8
Session 8: The Law on Bullying
- The Law on Bullying Around the World
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Workplace Harassment: What It Is and What to Do About It Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Harassment
- What Is Harassment?
- Types of Harassment
- Legal Definitions
- Summary
- Reasonable Man/Reasonable Woman
Session 3: Defining Sexual Harassment
- What is Sexual Harassment?
- Types of Harassment
- Behavior Categories
- Questionable Scenarios
- Is This Harassment? Scenario One
- Is This Harassment? Scenario Two
- Is This Harassment? Scenario Three
- Is This Harassment? Scenario Four
- Is This Harassment? Scenario Five
Session 4: The Purpose of Training
- Why is Training Important?
Session 5: Creating a Harassment Policy
- Key Policy Points
- Writing the Policy
- The Complaint Procedure
- Educating Staff
- Monitoring the Policy
Session 6: Other Prevention Strategies
- Making Connections
Session 7: Nipping it in the Bud
- Your Role as a Manager
- Making Connections
Session 8: Protecting Yourself
- Minimizing Your Risks
- Key Strategies
Session 9: What If It Happens to Me?
- What Works and What Doesn’t?
- Strategies that Do Work
- Saying No
Session 10: What If It’s Happening to Someone Else?
- What’s Really Happening? Part One
- What’s Really Happening? Part Two
Session 11: Someone Has Filed a Complaint Against Me!
- Steps to Deal with the Situation
Session 12: Addressing a Complaint
- Addressing a Complaint
Session 13: Handling False Complaints
- About False Complaints, Part One
- About False Complaints, Part Two
Session 14: Mediation
- Basics of Mediation
- Choosing a Mediator
- External Mediator
- The Mediation Process
- Step One: Preparation, Part Two
- Step Two: The Meeting, Part One
- Step Two: The Meeting, Part Two
- Step Three: Resolution
- How to Document Mediation
Session 15: Investigating a Complaint
- Setting up the Investigation
- Choosing the Investigator
- Key Qualities for an Investigator
- The Investigation Plan
- Sample Issues
- The Investigation Process
- Sample Issues
- The Investigation Process
- Witness Evidence
- Witness Information to Gather
- A Witness’ Rights
- About Confidentiality
- Documents to Review
- Location Evidence
- The Manager’s Role During the Investigation
- Managing the People Involved
- Creating the Report, Part One
- Creating the Report, Part Two
- Who Should See the Report?
- Verbal Sharing
- Written Sharing
- What Information Should Be Shared?
- Who Should Share This Information With the Recipients?
Session 16: Making the Decision
- Who Makes the Decision?
- When Should a Lawyer Be Involved?
Session 17: Creating Solutions
- To Fix or to Punish?
- Outcomes for the Complainant
- Outcomes for the Respondent
- Changes in the Organization
Session 18: After It’s Over
- Getting Back to Normal
- Maintaining Records
Session 19: Skill Application
- Process Overview
- Key Players
- Stage 1
- Stage 2
- Stage 3
- Stage 4
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Workplace Violence: How to Manage Anger and Violence in the Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Workplace Violence?
- Defining Violence
- The Cycle of Violence
- The Warning Signs
- Maintaining Context
Session 3: Understanding the Behavior Wheel
- The Behavior Wheel
- Case Study
- Anger and the Behavior Wheel
Session 4: The Anger Management Process
- The Seven Steps
- Step One: Decide What to Do
- Step Two: Be Direct
- Mini Case Study
- Step Three: Acknowledge Feelings
- Step Four: Find Something in Common
- Step Five: Depersonalize
- Feedback vs. Attacks
- Responding Appropriately
- Mini Case Study
- Step Six: Getting to the Real Issues
- Case Study, Part One
- Case Study, Part Two
- Case Study, Part Three
- Case Study, Part Four
- Case Study, Part Five
- Letting Go, Part One
- Letting Go, Part Two
Session 5: Communicating Better
- Building Your Message
- I Messages
- The Assertiveness Formula
- Applying the Assertiveness Formula
- Making Connections
- Asking Questions
- Planning Your Questions
- Three Keys
Session 6: Basic Problem Solving Tools
- The Three-Phase Model
- The Problem Solving Model
- The Importance of the Model
- Another Perspective
- Keeping an Open Mind
- Solving Problems the Right Way
- Phase One
- Perception
- Definition
- Analysis, Part One
- Analysis, Part Two
- Analysis, Part Three
- Phase Two
- Creative Thinking Methods
- Checkerboard
- Research and Report
- Evaluation
- Decision Making
- Phase Three
- Planning
- Implementation
- Solution Planning Worksheet
- The Problem Solving Toolkit
- Using Criteria
- Force Field Analysis
- Legitimizing Problems and Positions
- Task Information
- Skill Application
- Phase Two: Decision Making
- Phase Three: Planning and Organizing
Session 7: Other Ways of Managing Anger
- Coping Strategies
- Sanctuary
- Relaxation Techniques
Session 8: A Systems Approach
- The Nine Stage Plan
Session 9: Developing a Policy and Program
- The Policy: The Purpose
- The Policy: The Elements
- The Policy: Staff Responsibilities
- The Programs
Session 10: Risk Assessment
- The Five Stages
- Stage One: The Risk Assessment Team
- Stage Two: The Workplace Assessment
- Stage Three, Part One: Victim Assessment
- Stage Three, Part Two: Perpetrator Assessment
- Red Flags
- Stage Four: Workplace Survey
- Stage Five: Developing a Hazard Checklist
- Part One: Case Study (Summary)
- Part One: Case Study (Floor Plan)
- Part One: Case Study (Staff Hours)
- Part Two: Risk Assessment (Workplace Assessment)
- Part Two: Risk Assessment (Victim Assessment)
- Part Two: Risk Assessment (Perpetrator Assessment)
- Part Two: Risk Assessment (Workplace Survey)
- Part Two: Risk Assessment (Hazard Checklist)
Session 11: Hiring Practices
- Getting it Right
- Key Strategies
- Checking Tests Out
Session 12: Workplace Design
- Layout Issues with the Acme Widgets Company: Case Study
- Task
Session 13: Workplace Practices and Procedures
- Workplace Policies
- Human Resources
- Staff Management
- Security Measures
- Workplace Procedures
Session 14: Security Systems and Personnel
- Systems Criteria
- Security Systems, Part One
- Security Systems, Part Two
- Security Personnel
- Case Study: Staffing Schedule
- Case Study: Floor Plan
- Task
Session 15: Training Programs
- Developing a Program
- Contents of the Program
- Summary
Session 16: Developing Emergency Response Plans
- Guide to Developing a Plan
- People to Include
- Items to Address
- Case Study: Summary
- Case Study: Floor Plan
- Case Study: Staff Hours
- Case Study: Security Systems
- Task
Session 17: Program Review
- Review Components
Session 18: Developing a Threat Response Process
- Introduction
- The 14 Stages
- The Threat Review Team
Session 19: The Immediate Response
- What To Do When Violence Happens
- Next Steps
- Stage One of the Threat Response Process, Part One
- Stage One of the Threat Response Process, Part Two
- Case Study
- Questions, Part One
- Questions, Part Two
- Questions, Part Three
- Questions, Part Four
Session 20: Consulting with the Experts
- Stage Two
Session 21: Gathering Additional Information
- Gathering Information
- Case Study
- Questions, Part One
- Questions, Part Two
- Questions, Part Three
Session 22: Re-Evaluating Information
- Stage Four
- Stage Five
Session 23: Communicating Incidents and Threats
- Stage Six, Part One
- Stage Six, Part Two
- Developing a Communication Plan
- Staff List
- Questions
Session 24: Interviewing Employees
- Stage Seven
- Stage Eight
- Making Connections
- Task
Session 25: Risk Level Analysis
- Stage Nine
- The Five Categories
- Case Studies, Part One
- Case Studies, Part Two
Session 26: Reviewing the Options
- Stage Ten
- Possible Outcomes
- About Termination
- Stages Eleven, Twelve, and Thirteen
Session 27: Analyzing the Impact
- About Stage Fourteen
- Debriefing for the Threat Assessment Team
- Helping the Healing
Session 28: Incident Response Checklist
- Framework Checklist, Part One
- Framework Checklist, Part Two
- Framework Checklist, Part Three
- Framework Checklist, Part Four
- Framework Checklist, Part Five
- Framework Checklist, Part Six
- Framework Checklist, Part Seven
- Framework Checklist, Part Eight
- Framework Checklist, Part Nine
- Framework Checklist, Part Ten
- Framework Checklist, Part Eleven
- Framework Checklist, Part Twelve
- Framework Checklist, Part Thirteen
- Framework Checklist, Part Fourteen
- Framework Checklist, Part Fifteen
- Framework Checklist, Part Sixteen
Session 29: Process Application
- Reviewing the Process, Part One
- Reviewing the Process, Part Two
- Reviewing the Process, Part Three
- Reviewing the Process, Part Four
- Reviewing the Process, Part Five
Session 30: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Mobbing in the Workplace
Session One: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session Two: What is Mobbing?
- What and Why?
- A Mobbing Scenario
- Drawing Examples
- Stats
- Mobbing Reflection:
Session Three: Why Do We Turn on Each Other?
- Hierarchies
- Tendencies
- Influences
- Toxic Workplaces
Session Four: Mobbing Hurts
- How Does Mobbing Hurt?
- Reflection
Session Five: How to Deal with Mobbing
- As the Victim
- Stress Relief
- As a Co-worker
- Role Play Activity
Session Six: Watch For It
- What Can Leadership Do?
- Halting Mobbing
- Workplace Health Check
- A Reflection on Your Workplace
Session Seven: Make Your Own Policy
- Creating Anti-Mobbing Policies
- Writing the Policy
- Educating Staff
- Implementing and Enforcing Anti-Bullying Policies
- Pre-Assignment Review
- Lessons for the Workplace
- Personal Action Plan
- Course Summary
Course 5 - Planning for Workplace Safety
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Writing a Safety Plan
- Elements of the Plan
- Additional Tips
Session 3: Organizational Safety Policy
- Policy Statement
- Policy Statement Activity
Session 4: Introduction to the Safety Plan
- Overview, Part One
- Overview, Part Two
- Purpose and Expectations of the Safety Plan
- Responsibilities for Safety
Session 5: Communications Plan
- Two Way Communication
- Considerations in Developing your Communications Plan
- What to Communicate
- Key Actions in Communicating Effectively
- The Communications Plan: Who
- The Communications Plan: Why
- The Communications Plan: When
- The Communications Plan: What
- The Communications Plan: How
- Tips
- Making Connections
Session 6: Safety Training
- Employee Orientation Safety Training
- Health and Safety Representatives
- Additional Training
- Contractors and Visitors
- Employee Orientation
- Deciding Training
Session 7: Incident Response Plan (with Critical Incident Response Plan)
- Understanding General Processes
- Why Do We Investigate Incidents?
- Investigation Process
- Incident Response Plan
- Critical Incident Response Plan
- The Safety Plan
Session 8: Safety and Health Inspections (with 6S)
- Safety and Health Inspections
- Frequency of Inspections
- 6S
- Adding Safety: 6S, Part One
- Adding Safety: 6S, Part Two
Session 9: Safety Audits
- Audit Primer
- Types of Audits
- Three Levels of Audit
- Compliance Nature of Audits
- Audit Schedule
Session 10: Appendix
- Policies and Procedures
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
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•Personal Development
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2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
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anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
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study this course, this course is open to anyone who would like to take
this course.
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This
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our training, you can take your time studying the material and make use
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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After
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please check your junk/spam folder in the event that you do not receive
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Providing
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Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
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All the required material for your course is included in the online system, you do not need to buy anything else.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
