About This Course
What you will learn - Learn How To Deal With Tough Situations
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Get BIG Savings with our Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Certificate Courses
- Tough Topics: Talking to Employees about Personal Hygiene
- Influence and Persuasion
- Code of Conduct: Setting the Tone for Your Workplace
- Communication Strategies
- Creating a Workplace Wellness Program
1. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.
This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.
2. Influence and Persuasion: Speak With Persuasion And Become Influential
When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.
In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.
3. Code of Conduct: Setting the Tone for Your Workplace: How to properly Conduct Yourself in the Workplace
In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.
Over the duration of this Code of Conduct: Setting the Tone for Your Workplace course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.
4. Communication Strategies: Learn The Various Aspects Of Communication
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.
This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
5. Creating a Workplace Wellness Program: Learn The Benefits Of Workplace Wellness Programs
With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.
To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.
After you complete this Creating a Workplace Wellness Program course, you will be able to:
- Describe the necessity of workplace wellness programs.
- Create program elements that reflect the needs of employees and the objectives of the organization.
- Select program elements that fit the context of current operations.
- Establish implementation and evaluation strategies.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate In Tough Topics: Talking to Employees about Personal Hygiene Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Let's Talk About It!
- Introduction
- On A Personal Note
- A Business Case
Session 3: Guidelines for Difficult Conversations
- A Step-by-Step Guide
- Step One: Set the Time and Place
- Step Two: Use a Soft Opener that Asks for Feedback
- Step Three: Describe the Issue as You or Others Have Observed It
- Step Four: Describe the Impact on the Employee and the Workplace
- Step Five: Outline the Options
- Getting the Facts
- Making Connections
Session 4: Overcoming Objections
- Common Barriers
- The Person Becomes Offended
- The Person Won’t Admit That They Have a Problem
- The Person Refuses To Change Their Hygiene Habits or Appearance
- The Issue Reoccurs Frequently
- The Person Feels Discriminated Against Because They Have a Disability
- Making Connections
Session 5: Bad Hair Days (And Weeks... and Months...)
- Case Study
- Suggested Approach
- Dealing with Dandruff
Session 6: Addressing Piercings and Body Artwork
- Case Study
- A Note about Body Art
Session 7: Helping Employees Dress for Success
- Introduction
- Dress Code Violations
- Special Scenarios
- Offering Resources
Session 8: Bad Breath
- Bad Breath, Part One
- Bad Breath, Part Two
Session 9: Body Odor
- Inadequate Personal Hygiene, Part One
- Inadequate Personal Hygiene, Part Two
- Inadequate Personal Hygiene, Part Three
- Excessive Personal Hygiene
- Medical Reasons
- The Scent of Alcohol or Drugs
Session 10: Gastrointestinal Issues
- Case Study
- Dealing with Flatulence
- Dealing with Incontinence, Part One
- Dealing with Incontinence, Part Two
Session 11: Bad Habits
- Making Connections
Session 12: Putting it into Practice
- Making Connections
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Influence and Persuasion Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment-Article
- Pre-Assignment-Questions
Session 2: Understanding Persuasion
- How Persuasion Works
- Predictability
- Reciprocation
- Consistency and Commitment
- Social Evidence
- Authority
- Liking
- Scarcity
- Self-Interest
- Pre-Assignment Review
Session 3: Preparing to Persuade
- Pushing and Pulling
- Communicating with Confidence
- Have a Purpose
- Have an Outcome
- Make Sure the Receiver is Ready
- Apply Positive Intent
- Words to Watch Out For
- Your Inner Self Talk
- Frame of Reference
- Suspending Belief
Session 4: Getting Off on the Right Foot
- Building Rapport
- About Rapport
- Establish and Maintain Rapport
- Matching and Mirroring
- Body Language
- Voice Characteristics
- Pacing
- Scenario One
- Scenario Two
- Leading
Session 5: Presentation Strategies
- Five Points for Any Presentation
- The Five S Framework
- Preparing with the Five S Pattern
Session 6: Using Stories to Persuade
- The Importance of Story
- Stories Have to Make You Stand Out
- Your Story has to be Believable
- Storytelling Works When it Makes Something More
- Have a Beginning, Middle, and End
- Be Conscious of Our Attention Span
- Storytelling Time
Session 7: Using Neuro Linguistic Programming
- Defining Neuro Linguistic Programming
- Neuro + Linguistic + Programming =
- So What Does it Mean?
- A Brief History
- Understanding Common NLP Terms
- Embedding Positive or Negative Commands
- Storytelling Time
- Influencing Outcomes
- Presuppositions as Questions
- Insightful Sentences
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Code of Conduct: Setting the Tone for Your Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Is It, and Why?
- For Your Consideration, Part One
- For Your Consideration, Part Two
- Pre-Assignment Review
Session 3: What to Leave In, What to Leave Out
- What to Leave In, What to Leave Out
- What to Include
- What to Exclude
- Identifying Areas of Risk, Part One
- Identifying Areas of Risk, Part Two
- Evaluation Methods
- Who Writes It? Part One
- Who Writes It? Part Two
Session 4: What’s It All About?
- In a Word
- Spreading the Word
- Training
- Violations
Session 5: A Random Sample
- Sample Codes
- Asimov’s Three Laws of Robotics
- Code of Conduct for Members of the United States Armed Forces
- Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
- For Your Consideration
Session 6: What to Do When You Make a Mistake
- What to Do When You Make a Mistake
Session 7: Auditing
- Auditing
- Auditing Techniques
- Sample Audit Questions
Session 8: Putting it Together
- The Toolbox
- Online resources
- Making Connections
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In Communication Strategies Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Creating a Workplace Wellness Program Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
- Pre-Assignment, Part Three
Session 2: The Case for Wellness
- Benefits of Workplace Wellness Programs
- Bottom Line Benefits
- Extending Beyond the Workplace
- Program Elements
Session 3: Building the Foundation
- Creating the Committee
- Sample Terms of Reference – ABC Company Wellness Committee
- Making Connections
- Outlining the Program
- Making Connections
- Making Connections Answer
- Gathering Resources
- Identifying Resources
- Gathering Resources
- Cultural Elements
- Questionnaire
Session 4: Gathering Support
- Taking Action
- Reflection
Session 5: Gathering Data
- Gathering Data
- Challenges with Data
- Other Ways to Measure
- Current Reality – Pre-Assignment Review
- Making Connections (Part Two)
- Looking Around Us
- Research Help
- Get Organized
- Preview
- Ask
- Read
- Read, Part Two
- Summarize
- Summarize, Part Two
- Summarize, Part Two
- Summarize, Part Three
- Evaluate
Session 6: Performing a Needs Analysis
- The ICE Method
- When is a Wellness Program Not Appropriate?
- Underlying Issues
- Three Steps
- The ICE Cycle
- Isolating
- Consulting
- Evaluating
- Making the Pitch
Session 7: Program Elements
- Case Study One: From Sedentary to Sensational
- Case Study Two: Smoking Cessation Program
- Case Study Three: Nutrition Program
- Case Study Four: Alcohol and Drug Program
- Case Study Five: New Parent Program
- Case Study Six: Flexible Work Hours Program
Session 8: Implementing Your Workplace Wellness Program
- Implementation Options
- Tips for Success
- Identifying Motivators
Session 9: Reviewing the Plan
- Evaluating Prior to Launch
- Getting the Executive on Board
- Getting Employees on Board
Session 10: Evaluating and Reporting Results
- Ratios and Statistics
- Gathering Statistics
- Understanding Ratios
- Making it Count
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
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Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
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All the required material for your course is included in the online system, you do not need to buy anything else.
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Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Certificate Courses
Learn How To Deal With Tough Situations
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Learn How To Deal With Tough Situations
|
|
Get BIG Savings with our Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Certificate Courses
- Tough Topics: Talking to Employees about Personal Hygiene
- Influence and Persuasion
- Code of Conduct: Setting the Tone for Your Workplace
- Communication Strategies
- Creating a Workplace Wellness Program
1. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.
This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.
2. Influence and Persuasion: Speak With Persuasion And Become Influential
When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.
In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.
3. Code of Conduct: Setting the Tone for Your Workplace: How to properly Conduct Yourself in the Workplace
In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.
Over the duration of this Code of Conduct: Setting the Tone for Your Workplace course, you will learn the whys and whats of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.
4. Communication Strategies: Learn The Various Aspects Of Communication
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.
This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
5. Creating a Workplace Wellness Program: Learn The Benefits Of Workplace Wellness Programs
With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.
To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.
After you complete this Creating a Workplace Wellness Program course, you will be able to:
- Describe the necessity of workplace wellness programs.
- Create program elements that reflect the needs of employees and the objectives of the organization.
- Select program elements that fit the context of current operations.
- Establish implementation and evaluation strategies.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Tough Topics: Talking to Employees about Personal Hygiene Online Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate In Tough Topics: Talking to Employees about Personal Hygiene Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Let's Talk About It!
- Introduction
- On A Personal Note
- A Business Case
Session 3: Guidelines for Difficult Conversations
- A Step-by-Step Guide
- Step One: Set the Time and Place
- Step Two: Use a Soft Opener that Asks for Feedback
- Step Three: Describe the Issue as You or Others Have Observed It
- Step Four: Describe the Impact on the Employee and the Workplace
- Step Five: Outline the Options
- Getting the Facts
- Making Connections
Session 4: Overcoming Objections
- Common Barriers
- The Person Becomes Offended
- The Person Won’t Admit That They Have a Problem
- The Person Refuses To Change Their Hygiene Habits or Appearance
- The Issue Reoccurs Frequently
- The Person Feels Discriminated Against Because They Have a Disability
- Making Connections
Session 5: Bad Hair Days (And Weeks... and Months...)
- Case Study
- Suggested Approach
- Dealing with Dandruff
Session 6: Addressing Piercings and Body Artwork
- Case Study
- A Note about Body Art
Session 7: Helping Employees Dress for Success
- Introduction
- Dress Code Violations
- Special Scenarios
- Offering Resources
Session 8: Bad Breath
- Bad Breath, Part One
- Bad Breath, Part Two
Session 9: Body Odor
- Inadequate Personal Hygiene, Part One
- Inadequate Personal Hygiene, Part Two
- Inadequate Personal Hygiene, Part Three
- Excessive Personal Hygiene
- Medical Reasons
- The Scent of Alcohol or Drugs
Session 10: Gastrointestinal Issues
- Case Study
- Dealing with Flatulence
- Dealing with Incontinence, Part One
- Dealing with Incontinence, Part Two
Session 11: Bad Habits
- Making Connections
Session 12: Putting it into Practice
- Making Connections
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Influence and Persuasion Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment-Article
- Pre-Assignment-Questions
Session 2: Understanding Persuasion
- How Persuasion Works
- Predictability
- Reciprocation
- Consistency and Commitment
- Social Evidence
- Authority
- Liking
- Scarcity
- Self-Interest
- Pre-Assignment Review
Session 3: Preparing to Persuade
- Pushing and Pulling
- Communicating with Confidence
- Have a Purpose
- Have an Outcome
- Make Sure the Receiver is Ready
- Apply Positive Intent
- Words to Watch Out For
- Your Inner Self Talk
- Frame of Reference
- Suspending Belief
Session 4: Getting Off on the Right Foot
- Building Rapport
- About Rapport
- Establish and Maintain Rapport
- Matching and Mirroring
- Body Language
- Voice Characteristics
- Pacing
- Scenario One
- Scenario Two
- Leading
Session 5: Presentation Strategies
- Five Points for Any Presentation
- The Five S Framework
- Preparing with the Five S Pattern
Session 6: Using Stories to Persuade
- The Importance of Story
- Stories Have to Make You Stand Out
- Your Story has to be Believable
- Storytelling Works When it Makes Something More
- Have a Beginning, Middle, and End
- Be Conscious of Our Attention Span
- Storytelling Time
Session 7: Using Neuro Linguistic Programming
- Defining Neuro Linguistic Programming
- Neuro + Linguistic + Programming =
- So What Does it Mean?
- A Brief History
- Understanding Common NLP Terms
- Embedding Positive or Negative Commands
- Storytelling Time
- Influencing Outcomes
- Presuppositions as Questions
- Insightful Sentences
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Code of Conduct: Setting the Tone for Your Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Is It, and Why?
- For Your Consideration, Part One
- For Your Consideration, Part Two
- Pre-Assignment Review
Session 3: What to Leave In, What to Leave Out
- What to Leave In, What to Leave Out
- What to Include
- What to Exclude
- Identifying Areas of Risk, Part One
- Identifying Areas of Risk, Part Two
- Evaluation Methods
- Who Writes It? Part One
- Who Writes It? Part Two
Session 4: What’s It All About?
- In a Word
- Spreading the Word
- Training
- Violations
Session 5: A Random Sample
- Sample Codes
- Asimov’s Three Laws of Robotics
- Code of Conduct for Members of the United States Armed Forces
- Principles of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Response Programmes
- For Your Consideration
Session 6: What to Do When You Make a Mistake
- What to Do When You Make a Mistake
Session 7: Auditing
- Auditing
- Auditing Techniques
- Sample Audit Questions
Session 8: Putting it Together
- The Toolbox
- Online resources
- Making Connections
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In Communication Strategies Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Creating a Workplace Wellness Program Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
- Pre-Assignment, Part Three
Session 2: The Case for Wellness
- Benefits of Workplace Wellness Programs
- Bottom Line Benefits
- Extending Beyond the Workplace
- Program Elements
Session 3: Building the Foundation
- Creating the Committee
- Sample Terms of Reference – ABC Company Wellness Committee
- Making Connections
- Outlining the Program
- Making Connections
- Making Connections Answer
- Gathering Resources
- Identifying Resources
- Gathering Resources
- Cultural Elements
- Questionnaire
Session 4: Gathering Support
- Taking Action
- Reflection
Session 5: Gathering Data
- Gathering Data
- Challenges with Data
- Other Ways to Measure
- Current Reality – Pre-Assignment Review
- Making Connections (Part Two)
- Looking Around Us
- Research Help
- Get Organized
- Preview
- Ask
- Read
- Read, Part Two
- Summarize
- Summarize, Part Two
- Summarize, Part Two
- Summarize, Part Three
- Evaluate
Session 6: Performing a Needs Analysis
- The ICE Method
- When is a Wellness Program Not Appropriate?
- Underlying Issues
- Three Steps
- The ICE Cycle
- Isolating
- Consulting
- Evaluating
- Making the Pitch
Session 7: Program Elements
- Case Study One: From Sedentary to Sensational
- Case Study Two: Smoking Cessation Program
- Case Study Three: Nutrition Program
- Case Study Four: Alcohol and Drug Program
- Case Study Five: New Parent Program
- Case Study Six: Flexible Work Hours Program
Session 8: Implementing Your Workplace Wellness Program
- Implementation Options
- Tips for Success
- Identifying Motivators
Session 9: Reviewing the Plan
- Evaluating Prior to Launch
- Getting the Executive on Board
- Getting Employees on Board
Session 10: Evaluating and Reporting Results
- Ratios and Statistics
- Gathering Statistics
- Understanding Ratios
- Making it Count
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
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•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
