About This Course
What you will learn - Learn How To Become An Effective Employee Of A Contact Center
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Get BIG Savings with our Ultimate Contact Center Training Bundle, 10 Certificate Courses
- Contact Center Training
- Overcoming Sales Objections
- Handling a Difficult Customer
- Sales Fundamentals
- Telephone Etiquette
- Coaching Salespeople
- Facilitation Skills
- Top 10 Sales Secrets
- Negotiation Skills
- Motivating Your Sales Team
1. Contact Center Training: Learn How To Become An Effective Employee Of A Contact Center
For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our “Contact Center Training” course, you will discover the basic elements of being an effective employee of a contact center.
By the end of this Contact Center Training Short Course, you will be able to:
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
2. Overcoming Sales Objections: Understand Objections and How To Handle Them
Experiencing a sales objection can be a disheartening event. Through this course your will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.
By the end of this course, you will be able to:
- Understand the factors that contribute to customer objections
- Define different objections
- Recognize different strategies to overcome objections
- Identify the real objection
- Find points of interest
- Learn how to deflate objections and close the sale
3. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations
Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
By the end of this Handling a Difficult Customer Online Short Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
4. Sales Fundamentals: Learn Key Skills to Achieve Sales Targets
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.
By the end of this course, you will be able to:
- Understand the language of sales
- Prepare for a sales opportunity
- Begin the discussion on the right foot
- Make an effective pitch
- Handle objections
- Seal the deal
- Follow up on sales
- Set sales goals
- Manage sales data
- Use a prospect boar
5. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.
With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
By the end of this Telephone Etiquette Online Short Course, you will be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
6. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring
With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.
By the end of this course, you will be able to:
- Understand coaching
- Identify the difference between coaching and training
- Monitor data
- Practice coaching activities
- Affect company culture
7. Facilitation Skills: How to Lead Meetings and Discussions More Effectively
Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.
This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.
By the end of this course, you will be able to:
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
- Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
- Define what interventions are, when they are appropriate and how to implement them
8. Top 10 Sales Secrets: Learn Key Skills to Achieve Sales Targets
No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person.
With our “Top 10 Sales Secrets” course, you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!
By the end of this course, you will be able to:
- Learn how to develop effective traits
- Learn how to “know” your clients better.
- Better represent the product/service
- Cultivate effective leads
- Sell with authority
- Learn how to build trusting, long term relationships with customers
9. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
10. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day
Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.
Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.
By the end of this Motivating Your Sales Team Online Short Course, you will be able to:
- Discuss how to create a motivational environment
- Understand the importance of communication and training in motivating sales teams
- Determine steps your organization can take to motivate sales team members
- Understand the benefits of tailoring motivation to individual employees
- Apply the principles of fostering a motivational environment to your own organization
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- Only 6 to 8 hours of study is required per course
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- You can study from home or at work, at your own pace, in your own time
- Certificates
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Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Contact Center Training 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Contact Center Training
Module One: Getting Started
Module Two: It Starts at the Top
- Create an Open Culture
- Understand Goals
- Understand Agents’ Responsibilities
- Identify Education Opportunities
Module Three: Peer Training
- Top Performing Employees
- Discuss Role with Company
- Critique Previously Recorded Calls
- Cross Training
Module Four: How to Build Rapport
- Smile in Your Voice
- Engage in Small Talk
- Listen, Acknowledge, and Empathize
- Be Yourself
Module Five: Learn to Listen
- Allow Customer to Talk
- Avoid Judgment
- Take Notes
- Recap the Call
Module Six: Manners Matter - Etiquette & Customer Service (I)
- Scripting
- Dead Air
- Tone & Inflection
- Saying it the Right Way
Module Seven: Manners Matter - Etiquette & Customer Service (II)
- “Reading” Your Customers
- Properly Transferring Calls
- Going the Extra Mile
- Limit Information
Module Eight: Handling Difficult Customers
- Keep Calm
- Listen, Repeat, and
- Avoid Placing Blame
- Solve the Problem
Module Nine: Getting the Necessary Information
- Have a Checklist
- Linear Thinking
- Open-Ended Questions
- Close-Ended Questions
Module Ten: Performance Evaluations
- Consistent Service
- Abandoned Calls
- Speed of the Answer
- Length of Call
Module Eleven: Training Doesn’t Stop
- Evaluate Progress
- Get Feedback on Training
- Kudos to Deserving Employees
- Have Monthly Meetings
Module Twelve: Wrapping Up
Course 2 - Overcoming Sales Objections
Module One - Getting Started
Module Two - Three Main Factors
- Skepticism
- Misunderstanding
- Stalling
Module Three - Seeing Objections as Opportunities
- Translating the objection to a question
- Translating the objection to a reason to buy
Module Four - Getting to the Bottom
- Asking appropriate questions
- Common objections
- Basic strategies
Module Five - Finding a Point of Agreement
- Outlining features and benefits
- Identifying your unique selling position
- Agreeing with the objection to make the sale
Module Six - Have the Client Answer Their Own Objection
- Understand the problem
- Render it inobjectionable
Module Seven - Deflating Objections
- Bring up common objections first
- The inner workings of objections
Module Eight - Unvoiced Objections
- How to dig up the "Real Reason"
- Bringing their objections to light
Module Nine - The Five Steps
- Expect them
- Welcome them
- Affirm them
- Complete answers
- Compensating benefits
Module Ten - Do's and Don'ts
- Do's
- Don'ts
Module Eleven - Sealing the Deal
- Understanding when it's time to close
- Powerful closing techniques
- The power of reassurance
- Things to remember
Module Twelve - Wrapping Up
Course 3 - Handling a Difficult Customer
Module One: Getting Started
Module Two: The Right Attitude Starts with You
- Be Grateful
- Make Gratitude a Habit
- Keep Your Body Healthy
- Invoke Inner Peace
Module Three: Stress Management (Internal Stressors)
- Irritability
- Unhappiness With Your Job
- Feeling Underappreciated
- Not Well Rested
Module Four: Stress Management (External Stressors)
- Manage Your Work Space
- Loud Work Environment
- Co-Worker Relations
- Demanding Supervisor
Module Five: Transactional Analysis
- What is Transactional Analysis
- Parent
- Child
- Adult
Module Six: Why are Some Customers Difficult
- They Have Truly Had a Bad Experience and Want to Vent
- Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They are Generally Unhappy
Module Seven: Dealing with the Customer Over the Phone
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Your Customer
Module Eight: Dealing with the Customer In Person
- Listen to the Customer’s Concerns
- Build Rapport
- Respond with Positive Words and Body Language
- Aside from Words
Module Nine: Sensitivity in Dealing with Customers
- Customers who are Angry
- Customers who are Rude
- Customers with Different Cultural Values
- Customers who Cannot be Satisfied
Module Ten: Scenarios of Dealing with a Difficult Customer
- Angry Customer
- Rude Customer
- A Customer from Another Culture
- An Impossible to Please Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Snail-Mail a Handwritten or Typed Letter
Module Twelve: Wrapping Up
Course 4 - Sales Fundamentals
Section One: Getting Started
- Objectives
Section Two: Learn the Lingo
- Types of Sales
- More Common Sales Approaches
- Glossary of Common Terms
Section Three: Preparing to Make the Call
- Identifying the Right Person to Contact
- Research and Planning
- Creating Potential Solutions
Section Four: Make the Appointment
- First Impressions
- Making the Cold Call
- Using the Referral Opening
Section Five: Pitch your Product
- Features and Benefits
- Outlining Your Unique Selling Position
- What’s in it for me?
Section Six: Managing Objections
- Common Types of Objections
- Basic Strategies
- Advanced Strategies
Section Seven: Closing the Sale
- Understanding Buying Signals
- Closing Techniques
- Things to Remember
Section Eight: Following Up
- Thank You Notes
- Customer Service Issues
- Staying in Touch
Section Nine: Setting Goals
- The Importance of Sales Goals
- Setting SMART Goals
Section Ten: Managing Your Data (CRM)
- Choosing a System That Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
Course 5 - Telephone Etiquette
Module One : Getting Started
- Course Objectives
Module Two : Aspects of Phone Etiquette
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
Module Three : Using Proper Phone Language
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
Module Four : Eliminate Phone Distractions
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt You
Module Five: Inbound Calls
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
Module Six: Outbound Calls
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
Module Seven: Handling Rude or Angry Callers
- Stay Calm
- Listen to Their Needs
- Never Interrupt
- Identify What You Can Do for Them
Module Eight: Handling Interoffice Calls
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
Module Nine: Handling Voicemail Messages
- Ensure the Voicemail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving a Message for Others
Module Ten: Methods of Training Employees
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
Module Eleven: Correcting Poor Telephone Etiquette
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
Module Twelve: Wrapping Up
Course 6 - Coaching Salespeople
Module One: Getting Started
Module Two: What Is a Coach?
- Be a Coach
- Roles
- Responsibilities
- Face Challenges
Module Three: Coaching
- Be Confident
- Build Connections
- Communicate
- Focus on the Process
Module Four: Process
- Define Effective Salespeople
- Coaching vs. Training
- How Coachable Is an Employee (A. G.R.O.W.T.H.)
- Avoid the Gap
Module Five: Inspiring
- Individualize
- Personalize Rewards
- Acknowledge Success
- Provide Opportunities Over Punishment
Module Six: Authentic Leadership
- Vulnerability
- Be Yourself and Encourage Individuality
- Listening
- Appreciate Effort
Module Seven: Best Practices
- SMART Goals
- Be Realistic
- Brainstorm Options
- Take Away
Module Eight: Competition
- Social Pressure
- Gamification
- Rewards
- Don’t Go Overboard
Module Nine: Data
- Provide Clear Metrics
- Measurable Results
- Analyze Data
- Visualize Trends
Module Ten: Maintenance Strategies
- Benefits of Internal Program
- Choose a Method
- Create a Culture
- Train Coaches
Module Eleven: Avoid Common Mistakes
- Poor Leadership
- Ineffective Communication
- Incomplete Data
- Don’t Be Afraid to Let Go
Module Twelve: Wrapping Up
Course 7 - Facilitation Skills
Module One - Getting Started
Module Two - Understanding Facilitation
- What is facilitation?
- What is a facilitator?
- When is facilitation appropriate?
Module Three - Process vs Content
- About process
- About content
- A facilitator's focus
Module Four - Laying the Groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
Module Five - Tuckman and Jensen's Model of Team Development
- Stage One - Forming
- Stage Two - Storming
- Stage Three - Norming
- Stage Four - Performing
Module Six - Building Consensus
- Encouraging participation
- Gathering information
- Presenting information
- Synthesizing and Summarising
Module Seven - Reaching a Decision Point
- Indentifying the options
- Creating a short list
- Choosing a solution
- Using the multi-option technique
Module Eight - Dealing with Difficult People
- Addressing disruptions
- Common types of difficult people and how to handle them
- Helping the group resolve issues on their own
Module Nine - Addressing Group Dysfunction
- Using ground rules to prevent dysfunction
- Restarting and reframing issues
- Some of the ways of restarting and reframing includes
- Getting people back on track
Module Ten - About Intervention
- Why intervention may be necessary
- When to intervene
- Levels of intervention
Module Eleven - Intervention Techniques
- Using your processes
- Boomerang it back
- ICE it - Identify, Check for agreement, Evaluate how to resolve
Module Twelve - Wrapping Up
Course 8 - Top 10 Sales Secrets
Module One: Getting Started
Module Two: Effective Traits
- Assertiveness
- Emotional Intelligence
- Solve Problems
- Close
Module Three: Know Clients
- Research
- Customer Values
- Customer Needs
- Anticipate Needs
Module Four: Product
- Know Your Product
- Believe in the Company and Product
- Be Enthusiastic
- Link Product to Customer’s Values
Module Five: Leads
- Sift Leads
- Time vs. Cost of Pursuing Leads
- Let Go of Leads Going Nowhere
- Focus on Positive Leads
Module Six: Authority
- Develop Expertise
- Know Your Competition
- Continue Education
- Solve Customer Problems Using Authority
Module Seven: Build Trust
- Testimonials
- Be Transparent
- Be Genuine
- Take on Customers’ Point of View
Module Eight: Relationships
- Listen Actively
- Communicate Often
- Rewards
- Build New Relationships
Module Nine: Communication
- Be Prepared, Not Scripted
- Use Humor
- Be Yourself
- Thank and Reward
Module Ten: Self-Motivation
- Value Your Work
- Reward Achievements
- Focus on Success
- Do Not Procrastinate
Module Eleven: Goals
- SMART Goals
- Long-Term Goals
- Short-Term Goals
- Track and Modify
Module Twelve: Wrapping Up
Course 9 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 10 - Motivating Your Sales Team
Module One: Getting Started
Module Two: Create a Motivational Environment
- Conduct Frequent Team Check-Ins
- Train Your Team
- Emulate Best Practices
- One Size Does Not Fit All!
Module Three: Communicate to Motivate
- Regular Group Meetings
- Regular One on One Meetings
- Focus on Strengths and Development Areas
- Ask for Feedback
Module Four: Train Your Team
- Focus on Training and Development
- Peer Training
- Mentoring
- Keep the Focus Positive!
Module Five: Emulate Best Practices
- Look to Industry Leaders
- Solicit Team Member Suggestions
- Take a Field Trip!
- Leverage Outside Expertise
Module Six: Provide Tools
- The Right Tools
- Ask Team Members What Tools They Need
- Provide High Quality Tools
- Allow for Training
Module Seven: Find Out What Motivates Employees
- One Size Does Not Fit All!
- Find Out What Motivates Individuals
- Discover What Motivates the Team
- Tailor Rewards to Employees
Module Eight: Tailor Rewards to the Employee
- Motivation is Personal!
- Choose 1-3 Motivators
- Employee’s Personal Goals
- Reward Achievements
Module Nine: Create Team Incentives
- Incentives Foster Teamwork
- Team Goals
- Choose 1-3 Motivators
- Reward Achievements
Module Ten: Implement Incentives
- Regular Incentives
- Mark Milestones
- Encourage Friendly Competition
- Keep the Value Reasonable
Module Eleven: Recognize Achievements
- Recognition Motivates!
- Recognize Achievements Regularly
- Recognize Achievements Publically
- Document Achievements
Module Twelve: Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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Ultimate Contact Center Training Bundle, 10 Certificate Courses
Learn How To Become An Effective Contact Center Employee
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 8 to 10 Hours
- Assessments: Yes
- Qualification: Certificate
HOLIDAY DISCOUNTS AND FREE UPGRADES
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About This Course
What you will learn - Learn How To Become An Effective Employee Of A Contact Center
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Get BIG Savings with our Ultimate Contact Center Training Bundle, 10 Certificate Courses
- Contact Center Training
- Overcoming Sales Objections
- Handling a Difficult Customer
- Sales Fundamentals
- Telephone Etiquette
- Coaching Salespeople
- Facilitation Skills
- Top 10 Sales Secrets
- Negotiation Skills
- Motivating Your Sales Team
1. Contact Center Training: Learn How To Become An Effective Employee Of A Contact Center
For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our “Contact Center Training” course, you will discover the basic elements of being an effective employee of a contact center.
By the end of this Contact Center Training Short Course, you will be able to:
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
2. Overcoming Sales Objections: Understand Objections and How To Handle Them
Experiencing a sales objection can be a disheartening event. Through this course your will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.
By the end of this course, you will be able to:
- Understand the factors that contribute to customer objections
- Define different objections
- Recognize different strategies to overcome objections
- Identify the real objection
- Find points of interest
- Learn how to deflate objections and close the sale
3. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations
Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
By the end of this Handling a Difficult Customer Online Short Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
4. Sales Fundamentals: Learn Key Skills to Achieve Sales Targets
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.
By the end of this course, you will be able to:
- Understand the language of sales
- Prepare for a sales opportunity
- Begin the discussion on the right foot
- Make an effective pitch
- Handle objections
- Seal the deal
- Follow up on sales
- Set sales goals
- Manage sales data
- Use a prospect boar
5. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.
With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.
By the end of this Telephone Etiquette Online Short Course, you will be able to:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
6. Coaching Salespeople: Discover The Specifics Of How To Develop Coaching Skills
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring
With our “Coaching Salespeople” course, you will discover the specifics of coaching salespeople.
By the end of this course, you will be able to:
- Understand coaching
- Identify the difference between coaching and training
- Monitor data
- Practice coaching activities
- Affect company culture
7. Facilitation Skills: How to Lead Meetings and Discussions More Effectively
Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.
This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.
By the end of this course, you will be able to:
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
- Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
- Define what interventions are, when they are appropriate and how to implement them
8. Top 10 Sales Secrets: Learn Key Skills to Achieve Sales Targets
No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person.
With our “Top 10 Sales Secrets” course, you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!
By the end of this course, you will be able to:
- Learn how to develop effective traits
- Learn how to “know” your clients better.
- Better represent the product/service
- Cultivate effective leads
- Sell with authority
- Learn how to build trusting, long term relationships with customers
9. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
10. Motivating Your Sales Team: Keep Your Sales Team Motivated to Pursue Leads and Close Deals Day After Day
Everyone can always use some inspiration and motivation. This course will help you target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.
Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.
By the end of this Motivating Your Sales Team Online Short Course, you will be able to:
- Discuss how to create a motivational environment
- Understand the importance of communication and training in motivating sales teams
- Determine steps your organization can take to motivate sales team members
- Understand the benefits of tailoring motivation to individual employees
- Apply the principles of fostering a motivational environment to your own organization
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- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
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- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
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Units of Study
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The Ultimate Contact Center Training 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Contact Center Training
Module One: Getting Started
Module Two: It Starts at the Top
- Create an Open Culture
- Understand Goals
- Understand Agents’ Responsibilities
- Identify Education Opportunities
Module Three: Peer Training
- Top Performing Employees
- Discuss Role with Company
- Critique Previously Recorded Calls
- Cross Training
Module Four: How to Build Rapport
- Smile in Your Voice
- Engage in Small Talk
- Listen, Acknowledge, and Empathize
- Be Yourself
Module Five: Learn to Listen
- Allow Customer to Talk
- Avoid Judgment
- Take Notes
- Recap the Call
Module Six: Manners Matter - Etiquette & Customer Service (I)
- Scripting
- Dead Air
- Tone & Inflection
- Saying it the Right Way
Module Seven: Manners Matter - Etiquette & Customer Service (II)
- “Reading” Your Customers
- Properly Transferring Calls
- Going the Extra Mile
- Limit Information
Module Eight: Handling Difficult Customers
- Keep Calm
- Listen, Repeat, and
- Avoid Placing Blame
- Solve the Problem
Module Nine: Getting the Necessary Information
- Have a Checklist
- Linear Thinking
- Open-Ended Questions
- Close-Ended Questions
Module Ten: Performance Evaluations
- Consistent Service
- Abandoned Calls
- Speed of the Answer
- Length of Call
Module Eleven: Training Doesn’t Stop
- Evaluate Progress
- Get Feedback on Training
- Kudos to Deserving Employees
- Have Monthly Meetings
Module Twelve: Wrapping Up
Course 2 - Overcoming Sales Objections
Module One - Getting Started
Module Two - Three Main Factors
- Skepticism
- Misunderstanding
- Stalling
Module Three - Seeing Objections as Opportunities
- Translating the objection to a question
- Translating the objection to a reason to buy
Module Four - Getting to the Bottom
- Asking appropriate questions
- Common objections
- Basic strategies
Module Five - Finding a Point of Agreement
- Outlining features and benefits
- Identifying your unique selling position
- Agreeing with the objection to make the sale
Module Six - Have the Client Answer Their Own Objection
- Understand the problem
- Render it inobjectionable
Module Seven - Deflating Objections
- Bring up common objections first
- The inner workings of objections
Module Eight - Unvoiced Objections
- How to dig up the "Real Reason"
- Bringing their objections to light
Module Nine - The Five Steps
- Expect them
- Welcome them
- Affirm them
- Complete answers
- Compensating benefits
Module Ten - Do's and Don'ts
- Do's
- Don'ts
Module Eleven - Sealing the Deal
- Understanding when it's time to close
- Powerful closing techniques
- The power of reassurance
- Things to remember
Module Twelve - Wrapping Up
Course 3 - Handling a Difficult Customer
Module One: Getting Started
Module Two: The Right Attitude Starts with You
- Be Grateful
- Make Gratitude a Habit
- Keep Your Body Healthy
- Invoke Inner Peace
Module Three: Stress Management (Internal Stressors)
- Irritability
- Unhappiness With Your Job
- Feeling Underappreciated
- Not Well Rested
Module Four: Stress Management (External Stressors)
- Manage Your Work Space
- Loud Work Environment
- Co-Worker Relations
- Demanding Supervisor
Module Five: Transactional Analysis
- What is Transactional Analysis
- Parent
- Child
- Adult
Module Six: Why are Some Customers Difficult
- They Have Truly Had a Bad Experience and Want to Vent
- Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They are Generally Unhappy
Module Seven: Dealing with the Customer Over the Phone
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Your Customer
Module Eight: Dealing with the Customer In Person
- Listen to the Customer’s Concerns
- Build Rapport
- Respond with Positive Words and Body Language
- Aside from Words
Module Nine: Sensitivity in Dealing with Customers
- Customers who are Angry
- Customers who are Rude
- Customers with Different Cultural Values
- Customers who Cannot be Satisfied
Module Ten: Scenarios of Dealing with a Difficult Customer
- Angry Customer
- Rude Customer
- A Customer from Another Culture
- An Impossible to Please Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Snail-Mail a Handwritten or Typed Letter
Module Twelve: Wrapping Up
Course 4 - Sales Fundamentals
Section One: Getting Started
- Objectives
Section Two: Learn the Lingo
- Types of Sales
- More Common Sales Approaches
- Glossary of Common Terms
Section Three: Preparing to Make the Call
- Identifying the Right Person to Contact
- Research and Planning
- Creating Potential Solutions
Section Four: Make the Appointment
- First Impressions
- Making the Cold Call
- Using the Referral Opening
Section Five: Pitch your Product
- Features and Benefits
- Outlining Your Unique Selling Position
- What’s in it for me?
Section Six: Managing Objections
- Common Types of Objections
- Basic Strategies
- Advanced Strategies
Section Seven: Closing the Sale
- Understanding Buying Signals
- Closing Techniques
- Things to Remember
Section Eight: Following Up
- Thank You Notes
- Customer Service Issues
- Staying in Touch
Section Nine: Setting Goals
- The Importance of Sales Goals
- Setting SMART Goals
Section Ten: Managing Your Data (CRM)
- Choosing a System That Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
Course 5 - Telephone Etiquette
Module One : Getting Started
- Course Objectives
Module Two : Aspects of Phone Etiquette
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
Module Three : Using Proper Phone Language
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
Module Four : Eliminate Phone Distractions
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt You
Module Five: Inbound Calls
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
Module Six: Outbound Calls
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
Module Seven: Handling Rude or Angry Callers
- Stay Calm
- Listen to Their Needs
- Never Interrupt
- Identify What You Can Do for Them
Module Eight: Handling Interoffice Calls
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
Module Nine: Handling Voicemail Messages
- Ensure the Voicemail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving a Message for Others
Module Ten: Methods of Training Employees
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
Module Eleven: Correcting Poor Telephone Etiquette
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
Module Twelve: Wrapping Up
Course 6 - Coaching Salespeople
Module One: Getting Started
Module Two: What Is a Coach?
- Be a Coach
- Roles
- Responsibilities
- Face Challenges
Module Three: Coaching
- Be Confident
- Build Connections
- Communicate
- Focus on the Process
Module Four: Process
- Define Effective Salespeople
- Coaching vs. Training
- How Coachable Is an Employee (A. G.R.O.W.T.H.)
- Avoid the Gap
Module Five: Inspiring
- Individualize
- Personalize Rewards
- Acknowledge Success
- Provide Opportunities Over Punishment
Module Six: Authentic Leadership
- Vulnerability
- Be Yourself and Encourage Individuality
- Listening
- Appreciate Effort
Module Seven: Best Practices
- SMART Goals
- Be Realistic
- Brainstorm Options
- Take Away
Module Eight: Competition
- Social Pressure
- Gamification
- Rewards
- Don’t Go Overboard
Module Nine: Data
- Provide Clear Metrics
- Measurable Results
- Analyze Data
- Visualize Trends
Module Ten: Maintenance Strategies
- Benefits of Internal Program
- Choose a Method
- Create a Culture
- Train Coaches
Module Eleven: Avoid Common Mistakes
- Poor Leadership
- Ineffective Communication
- Incomplete Data
- Don’t Be Afraid to Let Go
Module Twelve: Wrapping Up
Course 7 - Facilitation Skills
Module One - Getting Started
Module Two - Understanding Facilitation
- What is facilitation?
- What is a facilitator?
- When is facilitation appropriate?
Module Three - Process vs Content
- About process
- About content
- A facilitator's focus
Module Four - Laying the Groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
Module Five - Tuckman and Jensen's Model of Team Development
- Stage One - Forming
- Stage Two - Storming
- Stage Three - Norming
- Stage Four - Performing
Module Six - Building Consensus
- Encouraging participation
- Gathering information
- Presenting information
- Synthesizing and Summarising
Module Seven - Reaching a Decision Point
- Indentifying the options
- Creating a short list
- Choosing a solution
- Using the multi-option technique
Module Eight - Dealing with Difficult People
- Addressing disruptions
- Common types of difficult people and how to handle them
- Helping the group resolve issues on their own
Module Nine - Addressing Group Dysfunction
- Using ground rules to prevent dysfunction
- Restarting and reframing issues
- Some of the ways of restarting and reframing includes
- Getting people back on track
Module Ten - About Intervention
- Why intervention may be necessary
- When to intervene
- Levels of intervention
Module Eleven - Intervention Techniques
- Using your processes
- Boomerang it back
- ICE it - Identify, Check for agreement, Evaluate how to resolve
Module Twelve - Wrapping Up
Course 8 - Top 10 Sales Secrets
Module One: Getting Started
Module Two: Effective Traits
- Assertiveness
- Emotional Intelligence
- Solve Problems
- Close
Module Three: Know Clients
- Research
- Customer Values
- Customer Needs
- Anticipate Needs
Module Four: Product
- Know Your Product
- Believe in the Company and Product
- Be Enthusiastic
- Link Product to Customer’s Values
Module Five: Leads
- Sift Leads
- Time vs. Cost of Pursuing Leads
- Let Go of Leads Going Nowhere
- Focus on Positive Leads
Module Six: Authority
- Develop Expertise
- Know Your Competition
- Continue Education
- Solve Customer Problems Using Authority
Module Seven: Build Trust
- Testimonials
- Be Transparent
- Be Genuine
- Take on Customers’ Point of View
Module Eight: Relationships
- Listen Actively
- Communicate Often
- Rewards
- Build New Relationships
Module Nine: Communication
- Be Prepared, Not Scripted
- Use Humor
- Be Yourself
- Thank and Reward
Module Ten: Self-Motivation
- Value Your Work
- Reward Achievements
- Focus on Success
- Do Not Procrastinate
Module Eleven: Goals
- SMART Goals
- Long-Term Goals
- Short-Term Goals
- Track and Modify
Module Twelve: Wrapping Up
Course 9 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 10 - Motivating Your Sales Team
Module One: Getting Started
Module Two: Create a Motivational Environment
- Conduct Frequent Team Check-Ins
- Train Your Team
- Emulate Best Practices
- One Size Does Not Fit All!
Module Three: Communicate to Motivate
- Regular Group Meetings
- Regular One on One Meetings
- Focus on Strengths and Development Areas
- Ask for Feedback
Module Four: Train Your Team
- Focus on Training and Development
- Peer Training
- Mentoring
- Keep the Focus Positive!
Module Five: Emulate Best Practices
- Look to Industry Leaders
- Solicit Team Member Suggestions
- Take a Field Trip!
- Leverage Outside Expertise
Module Six: Provide Tools
- The Right Tools
- Ask Team Members What Tools They Need
- Provide High Quality Tools
- Allow for Training
Module Seven: Find Out What Motivates Employees
- One Size Does Not Fit All!
- Find Out What Motivates Individuals
- Discover What Motivates the Team
- Tailor Rewards to Employees
Module Eight: Tailor Rewards to the Employee
- Motivation is Personal!
- Choose 1-3 Motivators
- Employee’s Personal Goals
- Reward Achievements
Module Nine: Create Team Incentives
- Incentives Foster Teamwork
- Team Goals
- Choose 1-3 Motivators
- Reward Achievements
Module Ten: Implement Incentives
- Regular Incentives
- Mark Milestones
- Encourage Friendly Competition
- Keep the Value Reasonable
Module Eleven: Recognize Achievements
- Recognition Motivates!
- Recognize Achievements Regularly
- Recognize Achievements Publically
- Document Achievements
Module Twelve: Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
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Features:
• Life time access
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• Click here Personal Success Training Program to see thousands of positive reviews,
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
