About This Course
What you will learn - Master The Fundamental Skills Of Leadership
|
Enjoy BIG Savings with our Leadership Skills for Supervisors Online Bundle, 2 Certificate Courses
Leadership Skills for Supervisors
- Business Leadership: Becoming Management Material
1. Leadership Skills for Supervisors: Communication, Coaching, and Conflict : Master The Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
2. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership
At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.
The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Leadership Skills for Supervisors 2 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Business Leadership: Becoming Management Material Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Assignment: Areas of Improvement
Session 2: About the Learning Organization
- What is a Learning Organization?
- Are You a Lifelong Learner?
- Lifelong Learning Questionnaire
- Scoring?
Session 3: Achieving Personal Mastery
- What is Personal Mastery?
- Your Personal Vision
- Developing a Vision
- Step One: Identify Your Values
- Step Two: Define Your Values
- Step Three: Put It All Together
Session 4: Analyzing Our Mental Models
- Our Mental Models, Part One
- Our Mental Models, Part Two
- Mental Models in the Workplace
- Strategies for Working with Mental Models
- You Can Create New Mental Models!
- The Ladder of Inference, Part One
- A Ladder of Inference, Part Two
- A Ladder of Inference, Part Three
- A Ladder of Inference, Part Four
- A Ladder of Inference, Part Five
- Reflection: Using Your Own Experiences as a Resource
- Case Study
- Applying the Concepts
Session 5: Achieving a Shared Vision
- What is a Shared Vision?
Session 6: Team Learning
- Team Learning
- The Meteor Belt
- Protocols for Skillful Discussion
- Preparing the Ground for Skillful Discussion
Session 7: Systems Thinking
- Systems Thinking
- Sample Systems
Session 8: Understanding Leadership
- About Leadership
- Director's Style
- Coach's Style
- Supporter's Style
- Delegator's Style
- Your Leadership Style
- Understanding Your Comfort Zone
- Adapting Our Style
- Cycling Through the Styles
- Managing Performance
- Humility
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- The Great…
- … And The Not So Great
- Taking Charge
Session 9: Five Practices
- Practice One: Challenge the Process
- Making Connections
- Practice Two: Inspire a Shared Vision
- Practice Three: Enable Others to Act
- Making Connections
- Image Identification
- Practice Four: Model the Way
- Practice Five: Encourage the Heart
- Practices in Practice
Session 10: Building Trust
- The Cycle of Trust and Performance
- Improving Trust
- Trust Exercise
- Making Connections
Session 11: Managing Change
- About Change
- Endings
- Neutral
- Beginnings
- Making Connections
- Key Factors in Successful Change
- A Step-by-Step Plan for Change
- Case Study: Getting More from the Last Hour
- Getting More From the Last Hour
Session 12: The Four Room Apartment
- The Four Room Apartment
- Making Connections, Part One
- Making Connections, Part Two
- Making Connections, Part Three
- Summary
Session 13: Time Management Tips and Tricks
- Getting Things in Order
- Making Connections
- Mastering E-mail
- Adding Up the Numbers
- Assessing the Impact
- Tackling the E-Mail Monster
- Time Management Tips
- Eight Exciting Ideas
- A Planning Checklist
- Putting Plans into Action with Scheduling Aids
- Organizing Your Work Area and Your Paperwork
- Going the Extra Mile
Session 14: Managers vs. Leaders
- Managers vs. Leaders
- Making Connections
- We Need Leaders!
- Managers vs. Leaders
Session 15: Types of Thinking
- Directional Thinking
- Paradigm Shifts
- Mind Mapping
- Reframing
- Consequential Thinking
- Considering the Consequences
- Ethics 101
Session 16: Influence Strategies
- Common Influence Strategies
- Cialdini's Six Strategies
Session 17: Managing Relationships
- The Relationship Cycle
- Coaching Through Conflict
- Helping Others in Conflict
- Choosing Your Style
- The Turtle (Withdrawing, Avoiding)
- The Shark (Aggressive, Forcing)
- The Teddy Bear (Smoothing, Cooperating)
- The Fox (Compromising)
- The Owl (Confronting or Problem-Solving)
- Making Connections
- Preparing for Conflict, Part One
- Preparing for Conflict, Part Two
- Preparing for Conflict, Part Three
- Preparing for Conflict, Part Four
- Making Connections
- Managing Stress
- The Positive Effect
- Fifteen Steps for Dealing with Upset People
- Five Tips for Dealing with Difficult People
- Six Steps for Dealing with Angry People
Session 18: A Simple Problem Solving Process
- Systematic Problem Solving
- Breaking Down the Model
- Personal Problems
Session 19: Strategic Planning
- SWOT Analysis
- Sample SWOT Matrix
- What to Include in Your SWOT
- Individual Analyses
Session 20: Doing Delegation Right
- What is Delegation?
- Defining Delegation
- Levels of Delegation
- Breaking Down the Model, Part One
- Breaking Down the Model, Part Two
- Breaking Down the Model, Part Three
- Delegation Case Study
Session 21: Criteria for Useful Feedback
- Giving Constructive Feedback
- Best Practices
- The Importance of Feedback
- Making Connections
Session 22: Feedback Techniques
- Feedback Techniques
- The Open-Ended Approach
- More Feedback Options
- Encouraging Feedback
- Case Study
Session 23: Mastering Your Body Language
- Mastering Your Body Language
- Things to Consider
- Reading Cues and Adjusting Your Approach
Session 24: Meeting Management
- Preparing for Meetings
- Reading the Reports, Part One
- Reading the Reports, Part Two
- Reading the Reports, Part Three
- Preparing for the Meeting
- During the Meeting
- Managing Meetings
- Making Connections
- Presentation Tips
Session 25: Pumping up a Presentation
- Pumping up a Presentation
- Seven Easy Steps
Session 26: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
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and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
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The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Leadership Skills for Supervisors Online Bundle, 2 Certificate Courses
Master The Fundamental Skills Of Leadership
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
SANTA DISCOUNTS AND FREE UPGRADES
HURRY OFFER EXTENDED ONE DAY!
About This Course
What you will learn - Master The Fundamental Skills Of Leadership
|
Enjoy BIG Savings with our Leadership Skills for Supervisors Online Bundle, 2 Certificate Courses
Leadership Skills for Supervisors
- Business Leadership: Becoming Management Material
1. Leadership Skills for Supervisors: Communication, Coaching, and Conflict : Master The Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
2. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership
At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.
The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Leadership Skills for Supervisors 2 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Business Leadership: Becoming Management Material Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Assignment: Areas of Improvement
Session 2: About the Learning Organization
- What is a Learning Organization?
- Are You a Lifelong Learner?
- Lifelong Learning Questionnaire
- Scoring?
Session 3: Achieving Personal Mastery
- What is Personal Mastery?
- Your Personal Vision
- Developing a Vision
- Step One: Identify Your Values
- Step Two: Define Your Values
- Step Three: Put It All Together
Session 4: Analyzing Our Mental Models
- Our Mental Models, Part One
- Our Mental Models, Part Two
- Mental Models in the Workplace
- Strategies for Working with Mental Models
- You Can Create New Mental Models!
- The Ladder of Inference, Part One
- A Ladder of Inference, Part Two
- A Ladder of Inference, Part Three
- A Ladder of Inference, Part Four
- A Ladder of Inference, Part Five
- Reflection: Using Your Own Experiences as a Resource
- Case Study
- Applying the Concepts
Session 5: Achieving a Shared Vision
- What is a Shared Vision?
Session 6: Team Learning
- Team Learning
- The Meteor Belt
- Protocols for Skillful Discussion
- Preparing the Ground for Skillful Discussion
Session 7: Systems Thinking
- Systems Thinking
- Sample Systems
Session 8: Understanding Leadership
- About Leadership
- Director's Style
- Coach's Style
- Supporter's Style
- Delegator's Style
- Your Leadership Style
- Understanding Your Comfort Zone
- Adapting Our Style
- Cycling Through the Styles
- Managing Performance
- Humility
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- The Great…
- … And The Not So Great
- Taking Charge
Session 9: Five Practices
- Practice One: Challenge the Process
- Making Connections
- Practice Two: Inspire a Shared Vision
- Practice Three: Enable Others to Act
- Making Connections
- Image Identification
- Practice Four: Model the Way
- Practice Five: Encourage the Heart
- Practices in Practice
Session 10: Building Trust
- The Cycle of Trust and Performance
- Improving Trust
- Trust Exercise
- Making Connections
Session 11: Managing Change
- About Change
- Endings
- Neutral
- Beginnings
- Making Connections
- Key Factors in Successful Change
- A Step-by-Step Plan for Change
- Case Study: Getting More from the Last Hour
- Getting More From the Last Hour
Session 12: The Four Room Apartment
- The Four Room Apartment
- Making Connections, Part One
- Making Connections, Part Two
- Making Connections, Part Three
- Summary
Session 13: Time Management Tips and Tricks
- Getting Things in Order
- Making Connections
- Mastering E-mail
- Adding Up the Numbers
- Assessing the Impact
- Tackling the E-Mail Monster
- Time Management Tips
- Eight Exciting Ideas
- A Planning Checklist
- Putting Plans into Action with Scheduling Aids
- Organizing Your Work Area and Your Paperwork
- Going the Extra Mile
Session 14: Managers vs. Leaders
- Managers vs. Leaders
- Making Connections
- We Need Leaders!
- Managers vs. Leaders
Session 15: Types of Thinking
- Directional Thinking
- Paradigm Shifts
- Mind Mapping
- Reframing
- Consequential Thinking
- Considering the Consequences
- Ethics 101
Session 16: Influence Strategies
- Common Influence Strategies
- Cialdini's Six Strategies
Session 17: Managing Relationships
- The Relationship Cycle
- Coaching Through Conflict
- Helping Others in Conflict
- Choosing Your Style
- The Turtle (Withdrawing, Avoiding)
- The Shark (Aggressive, Forcing)
- The Teddy Bear (Smoothing, Cooperating)
- The Fox (Compromising)
- The Owl (Confronting or Problem-Solving)
- Making Connections
- Preparing for Conflict, Part One
- Preparing for Conflict, Part Two
- Preparing for Conflict, Part Three
- Preparing for Conflict, Part Four
- Making Connections
- Managing Stress
- The Positive Effect
- Fifteen Steps for Dealing with Upset People
- Five Tips for Dealing with Difficult People
- Six Steps for Dealing with Angry People
Session 18: A Simple Problem Solving Process
- Systematic Problem Solving
- Breaking Down the Model
- Personal Problems
Session 19: Strategic Planning
- SWOT Analysis
- Sample SWOT Matrix
- What to Include in Your SWOT
- Individual Analyses
Session 20: Doing Delegation Right
- What is Delegation?
- Defining Delegation
- Levels of Delegation
- Breaking Down the Model, Part One
- Breaking Down the Model, Part Two
- Breaking Down the Model, Part Three
- Delegation Case Study
Session 21: Criteria for Useful Feedback
- Giving Constructive Feedback
- Best Practices
- The Importance of Feedback
- Making Connections
Session 22: Feedback Techniques
- Feedback Techniques
- The Open-Ended Approach
- More Feedback Options
- Encouraging Feedback
- Case Study
Session 23: Mastering Your Body Language
- Mastering Your Body Language
- Things to Consider
- Reading Cues and Adjusting Your Approach
Session 24: Meeting Management
- Preparing for Meetings
- Reading the Reports, Part One
- Reading the Reports, Part Two
- Reading the Reports, Part Three
- Preparing for the Meeting
- During the Meeting
- Managing Meetings
- Making Connections
- Presentation Tips
Session 25: Pumping up a Presentation
- Pumping up a Presentation
- Seven Easy Steps
Session 26: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
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• How to unclutter your mind to succeed.
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• How to have faith in yourself.
Features:
• Life time access
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• Click here Personal Success Training Program to see thousands of positive reviews,
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
