About This Course
What you will learn - Take Your Supervisory Skills To A Higher Level
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Get BIG Savings with our How to be a Likable and Professional Supervisor Training Online Bundle, 5 Certificate Courses
- The Professional Supervisor
- Leadership Skills for Supervisors - Communication, Coaching, and Conflict
- Workplace Success - Eight Key Skills You'll Need
- Creating a Positive Work Environment
- Accounting Skills for New Supervisors
1. The Professional Supervisor: Take Your Supervisory Skills To A Higher Level
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.
In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.
After you complete this course, you will be able to:
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
2. Leadership Skills for Supervisors - Communication, Coaching, and Conflict: Master The Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
After you complete this Leadership Skills for Supervisors: Communication, Coaching, and Conflict course, you will be able to:
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
3. Workplace Success - Eight Key Skills You'll Need: Learn Approaches to be an Effective Team Member
This elearning version of Workplace Success: Seven Key Skills You’ll Need will enable you to identify the key skills that are critical for a positive impact on your career. Being able to identify these skills is going to allow you to see which ones you possess, which ones you should develop, and how they help in the workplace.
Upon completing this course, you are going to know approaches to be an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem solving. You will also identify tips to giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace and learn a three-step process to building self-confidence.
After you complete this course, you will be able to:
- Know your own team member roles and responsibilities.
- Understand ways to be an effective team member.
- Know how it feels to experience change and know your level of change tolerance.
- Understand ways to be flexible in times of change.
- Know what a problem is and ways to approach problem solving.
- Recognize the self-fulfilling prophecy and its relevance to their work.
- Appreciate the variety of behaviors that characterize resourcefulness in the workplace.
- Identify tips to giving and receiving feedback.
- Realize the uses of feedback to increase their strengths as leaders in the workplace.
- Recognize self-confident behaviors in the workplace.
- Utilize a three-step process to building your own self-confidence.
- Apply a number of group methods for creative thinking.
- Recount the history of social and emotional intelligence theory.
- Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.
4. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment
This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.
Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.
After you complete this Creating a Positive Work Environment course, you will be able to:
- Recognize what a positive workplace looks like.
- Know and understand the key elements necessary to create and maintain a positive work environment.
- Understand as an employee what you can to do personally to create and maintain a positive work environment.
- Understand as a leader the responsibility you have to create and maintain a positive work environment.
- Discover what type of team player you are and how that relates to your functioning in the team.
- Know the importance of effective workplace relationships in creating and maintaining a positive work environment.
- Know and understand the importance of working as a team and guidelines to good teamwork.
- Discover your personal strengths and weaknesses in working cooperatively.
- Discover your preference for dealing with workplace conflict.
- Learn and practice various methods to deal with workplace problems.
- Learn some of the common meeting problems and how to make your meetings more positive and effective.
5. Accounting Skills for New Supervisors: Learn The Basics Of Accounting
Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you're going to succeed in business, particularly as a manager. This course will help you get started in the accounting world.
In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.
After you complete this Accounting Skills for New Supervisors course, you will be able to:
- Describe the art of finance and financial management.
- Explain key financial terms.
- Determine your role in company finances.
- Find the rules and regulations for your area and industry.
- Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings.
- Explain how a chart of accounts is created.
- Tell the difference between cash and accrual accounting.
- Explain single-entry and double-entry bookkeeping.
- Differentiate between debits and credits.
- Identify and analyze important financial data.
- Make financial decisions.
- Read annual reports.
- Determine whether a company is financially high or low risk.
- Recognize different types of organizational financial plans.
- Explain what budgets are and how to prepare them.
- Recognize what computer skills you need to make you a financial whiz.
- Deal with financial situations that impact the people that work for you.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
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Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
How to be a Likable and Professional Supervisor Training Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate in The Professional Supervisor Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questionnaire: Role As A Member of The Management Team
- Questionnaire: Organizational Skills
- Questionnaire: Leadership Skills
- Questionnaire: Communication Skills
- Questionnaire: Interaction/Team Skills
- Questionnaire: Problem/Conflict Resolution Skills
Session 2: Adjusting to Your Role
- Introduction
- Be a Learner
- Refresh Your Network
- Leverage a Mentor
- Set Limits
- Let Go
- Pre-Assignment Review
- Making The Transition
- Dealing With Older Employees
- Dealing With Friends Who You Now Supervise
- Dealing With Unions
Session 3: A Supervisor’s Responsibilities
- Making Connections
Session 4: Action-Centered Leadership
- Model Overview
- Individual
- Team
- Task
- Considering The Possibilities
Session 5: Making Plans
- Old Sayings With Staying Power
- Old Sayings With Staying Power
- Introduction
- Breaking Down The Matrix
- Progress and Maintenance Tasks
- Prioritizing Case Study
- The Four Elements
- The Importance of Goals
- Benefits for Employees
- Planning to Plan
Session 6: Setting Goals
- Going After Your Dreams
- Going After Your Dreams
- The SPIRIT Acronym
Session 7: Defining Leadership
- Making Connections
- Key Characteristics
- A Brief History, Part One
- A Brief History, Part Two
- The Leadership Formula
- Where We Want To Be
- Direction and Support
- Case Studies
- Situation Two
- Situation Three
- Situation Four
Session 8: The Situational Leadership Model
- The Situational Leadership II® Model
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Zone
- The Cyclical Process
Session 9: What’s Your Type? How About Mine?
- Assessing Your Preferences
- Identifying Your Characteristics and Preferences
- Example
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly A’s – Inquiring Rationals, Part One
- Mostly A’s – Inquiring Rationals, Part Two
- Mostly B’s – Authentic Idealists, Part One
- Mostly B’s – Authentic Idealists, Part Two
- Mostly C’s – Organized Guardians, Part One
- Mostly C’s – Organized Guardians, Part Two
- Mostly D’s – Resourceful Artisans
- Mostly D’s – Resourceful Artisans, Part Two
- What’s Important?
- Making Connections
Session 10: Team Building Tips
- What is a Team?
- What Does That Mean?
- Advantages and Disadvantages of Teams
- The Advantages of Teams
- How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
- The Five Stages of Team Development
- Forming
- Storming
- Norming
- Performing
- Adjourning
- How Can I Help?
- Team Problem Solving
- Tips for Effective Leadership
- Characteristics of Team Players
Session 12: Communication Skills
- Defining Communication
- Making Connections
- Communication Barriers
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Making Connections
- Building Relationships with Questions
- Open Questions
- Closed Questions
- Opening Up Questions
- Probing Techniques
- Verbal and Non-Verbal Probes
- Probing Techniques
- The Communication Process
- Breaking Down the Process
- Tips and Tricks
Session 13: Motivating Employees
- To Motivate or Instigate
- The Carrot
- The Whip
- The Plant
- What Do You Think?
- Making Connections
Session 14: Orientation and Onboarding
- The First 48 Hours
- Orientation
- Onboarding
- How Did Your Orientation Rate?
- Questions
Session 15: Training Tips and Tricks
- Guidelines for Effective Training
- Developing Your Training Skills
Session 16: Providing Feedback
- The Purpose of Feedback
- In Private
- Balanced
- Relevant
- Specific
- Documented
- Personal (In the Right Way)
- Skill Building
- Receiving Feedback
Session 17: Doing Delegation Right
- Delegation is a Key Skill!
- Defining Responsibility and Accountability
- Defining Delegation
- Making Connections
Session 18: Dealing with Conflict
- Process Overview
- Deciding When To Get Involved
- The Problem Solving Model
- Breaking Down The Model
- Background Information, Part One
- Background Information, Part Two
- Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
- What is Discipline?
- The Disciplinary Meeting
- A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Workplace Success: Eight Key Skills You'll Need Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Being a Team Player
- Team Role Analysis Questionnaire
- Team Member Roles and Responsibilities
- Effective Team Membership
Session 3: Flexibility
- Change Exercise
- Change Tolerance
- Making Connections
- Becoming Flexible
- Analyzing Change
Session 4: Problem Solving
- What is a Problem?
- Eight Essentials to Defining a Problem
- Summary
Session 5: Resourcefulness
- Self-Fulfilling Prophecy
- Characteristics of Resourcefulness
Session 6: Feedback
- Giving and Receiving Feedback
- Giving Feedback
- Receiving Feedback
- Feedback Interviews
- Simulated Feedback Session
Session 7: Self-Confidence
- What does Self-Confidence Look Like?
- Building Self-Confidence
- Step 1: Know Who You Are
- Your Individual SWOT Analysis
- Individual SWOT Analysis
- Step 2: Know Where You Want To Go
- Step 3: Make a Doable Plan To Get There, Part One
- Step 3: Make a Doable Plan To Get There, Part Two
Session 8: Creative Thinking
- Methods for Creative Thinking
- Other Methods
- Creative Thinking Exercise
Session 9: Emotional Intelligence
- History of Social and Emotional Intelligence
- Defining Social and Emotional Intelligence
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate in Creating a Positive Work Environment Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Does a Positive Environment Look Like?
- Introduction
- Characteristics of a Positive Work Environment
- Work-Life Balance
- Training and Development-Focused
- Recognition
- Company as Team
Session 3: What Can I Do?
- As an Employee
- Making Connections
- As a Leader
Session 4: Team Player
- Team Member Roles and Responsibilities Questionnaire
- Team Member Roles and Responsibilities
Session 5 A: Effective Workplace Relationships
- Teams
- Team Experiences
- Motivating Your Team
- Working Cooperatively, Part One
- Working Cooperatively, Part Two
- Working Cooperatively, Part Three
- Managing Conflict, Part One
- Managing Conflict, Part Two
- What is a Conflict?
- Self-Assessment
- Preventing Problems
- Dangerous Misconceptions
Session 5 B: Effective Workplace Relationships
- Meeting Management, Part One
- Meeting Management, Part Two
Session 6: Conclusion
- Take Home Ideas
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate in Accounting Skills for New Supervisors Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Getting the Facts Straight
- Starting with the Basics
- Recording Financial Transactions
- Financial Reports vs. Financial Statements
- General Accepted Accounting Principles (GAAP)
- Getting to Know the Players
- The Big Picture
- Identifying the Key Players in Your Organization
- Governing Organizations
Session 3: The Accounting Cycle
- Methods of Recording Transactions
- Accounting Periods
- Overview of the Accounting Cycle
- Accounting Terms
- Case Study: Happy Haircuts
Session 4: The Key Reports
- What is the Income Statement?
- Income Statement Equation
- Income Statement Accounts
- Sample Income Statement
- The Balance Sheet
- Balance Sheet Equation
- Balance Sheet Accounts
- Current vs. Fixed Assets
- Sample Balance Sheet
- The Cash Flow Statement
- Sample Cash Flow Statement
- Statement of Retained Earnings
Session 5: Keeping Score
- Understanding the Chart of Accounts
- Assets
- Equity
- Single vs. Double Entry Accounting
- Double Entry Accounting
- About Recordkeeping
- Self-Test
Session 6: A Review of Financial Terms
- Match Up!
Session 7: Understanding Debits and Credits
- Debits and Credits Demystified
- Debit and Credit Accounts
- Working with Debits and Credits
Session 8: Your Financial Analysis Toolbox
- Identifying the Relevant Data
- Analyzing the Data
- Current Ratio
- Quick Ratio
- Net and Gross Profit Margin
- Caution!
- Reading Annual Reports
- Getting Ready
- Step One: Report by Independent Auditors
- Step Two: Footnotes
- Step Three: Financial Statements
- Step Four: Letters and Analysis
- Case Study
- Using Charts and Graphs
- Column and Bar Charts
- Bar Chart Example
- Line Charts
- Pie Charts
- Using Ratios for Decision Making
- Cost-Benefit Analysis
- Return on Investment
- A Final Word
Session 9: Identifying High and Low Risk Companies
- General Guidelines
- Stay Up-To-Date
- Case Study
Session 10: The Basics of Budgeting
- Defining a Budget
- Where Does the Budget Fit In?
- The Budgeting Process
- Step One: Gather the Budget Package
- Step Two: Lay the Groundwork
- Step Three: Identify Your Goals and Deliverables
- Step Four: Gather Your Resources
- Step Five: Plan Your Work
- Step Six: Do It!
- Case Study
- Task
Session 11: Working Smarter
- Computer Survival Skills
- Internet and E-mails
- Word Processing
- Spreadsheet Processing
- In-House Financial System
- Choosing Accounting Software
- Making Connections
Session 12: People and Numbers
- Making Connections
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
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Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
How to be a Likable and Professional Supervisor Training Online Bundle, 5 Certificate Courses
Take Your Supervisory Skills To A Higher Level
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Take Your Supervisory Skills To A Higher Level
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Get BIG Savings with our How to be a Likable and Professional Supervisor Training Online Bundle, 5 Certificate Courses
- The Professional Supervisor
- Leadership Skills for Supervisors - Communication, Coaching, and Conflict
- Workplace Success - Eight Key Skills You'll Need
- Creating a Positive Work Environment
- Accounting Skills for New Supervisors
1. The Professional Supervisor: Take Your Supervisory Skills To A Higher Level
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.
In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.
After you complete this course, you will be able to:
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
2. Leadership Skills for Supervisors - Communication, Coaching, and Conflict: Master The Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft’s signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
After you complete this Leadership Skills for Supervisors: Communication, Coaching, and Conflict course, you will be able to:
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
3. Workplace Success - Eight Key Skills You'll Need: Learn Approaches to be an Effective Team Member
This elearning version of Workplace Success: Seven Key Skills You’ll Need will enable you to identify the key skills that are critical for a positive impact on your career. Being able to identify these skills is going to allow you to see which ones you possess, which ones you should develop, and how they help in the workplace.
Upon completing this course, you are going to know approaches to be an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem solving. You will also identify tips to giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace and learn a three-step process to building self-confidence.
After you complete this course, you will be able to:
- Know your own team member roles and responsibilities.
- Understand ways to be an effective team member.
- Know how it feels to experience change and know your level of change tolerance.
- Understand ways to be flexible in times of change.
- Know what a problem is and ways to approach problem solving.
- Recognize the self-fulfilling prophecy and its relevance to their work.
- Appreciate the variety of behaviors that characterize resourcefulness in the workplace.
- Identify tips to giving and receiving feedback.
- Realize the uses of feedback to increase their strengths as leaders in the workplace.
- Recognize self-confident behaviors in the workplace.
- Utilize a three-step process to building your own self-confidence.
- Apply a number of group methods for creative thinking.
- Recount the history of social and emotional intelligence theory.
- Define Daniel Goleman’s five sets of social and emotional competencies and correlate them to workplace experiences.
4. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment
This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.
Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.
After you complete this Creating a Positive Work Environment course, you will be able to:
- Recognize what a positive workplace looks like.
- Know and understand the key elements necessary to create and maintain a positive work environment.
- Understand as an employee what you can to do personally to create and maintain a positive work environment.
- Understand as a leader the responsibility you have to create and maintain a positive work environment.
- Discover what type of team player you are and how that relates to your functioning in the team.
- Know the importance of effective workplace relationships in creating and maintaining a positive work environment.
- Know and understand the importance of working as a team and guidelines to good teamwork.
- Discover your personal strengths and weaknesses in working cooperatively.
- Discover your preference for dealing with workplace conflict.
- Learn and practice various methods to deal with workplace problems.
- Learn some of the common meeting problems and how to make your meetings more positive and effective.
5. Accounting Skills for New Supervisors: Learn The Basics Of Accounting
Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you're going to succeed in business, particularly as a manager. This course will help you get started in the accounting world.
In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting.
After you complete this Accounting Skills for New Supervisors course, you will be able to:
- Describe the art of finance and financial management.
- Explain key financial terms.
- Determine your role in company finances.
- Find the rules and regulations for your area and industry.
- Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings.
- Explain how a chart of accounts is created.
- Tell the difference between cash and accrual accounting.
- Explain single-entry and double-entry bookkeeping.
- Differentiate between debits and credits.
- Identify and analyze important financial data.
- Make financial decisions.
- Read annual reports.
- Determine whether a company is financially high or low risk.
- Recognize different types of organizational financial plans.
- Explain what budgets are and how to prepare them.
- Recognize what computer skills you need to make you a financial whiz.
- Deal with financial situations that impact the people that work for you.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
How to be a Likable and Professional Supervisor Training Bundle, 5 Courses includes the following courses, below is a summary of each course:
Course 1 - Certificate in The Professional Supervisor Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questionnaire: Role As A Member of The Management Team
- Questionnaire: Organizational Skills
- Questionnaire: Leadership Skills
- Questionnaire: Communication Skills
- Questionnaire: Interaction/Team Skills
- Questionnaire: Problem/Conflict Resolution Skills
Session 2: Adjusting to Your Role
- Introduction
- Be a Learner
- Refresh Your Network
- Leverage a Mentor
- Set Limits
- Let Go
- Pre-Assignment Review
- Making The Transition
- Dealing With Older Employees
- Dealing With Friends Who You Now Supervise
- Dealing With Unions
Session 3: A Supervisor’s Responsibilities
- Making Connections
Session 4: Action-Centered Leadership
- Model Overview
- Individual
- Team
- Task
- Considering The Possibilities
Session 5: Making Plans
- Old Sayings With Staying Power
- Old Sayings With Staying Power
- Introduction
- Breaking Down The Matrix
- Progress and Maintenance Tasks
- Prioritizing Case Study
- The Four Elements
- The Importance of Goals
- Benefits for Employees
- Planning to Plan
Session 6: Setting Goals
- Going After Your Dreams
- Going After Your Dreams
- The SPIRIT Acronym
Session 7: Defining Leadership
- Making Connections
- Key Characteristics
- A Brief History, Part One
- A Brief History, Part Two
- The Leadership Formula
- Where We Want To Be
- Direction and Support
- Case Studies
- Situation Two
- Situation Three
- Situation Four
Session 8: The Situational Leadership Model
- The Situational Leadership II® Model
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Zone
- The Cyclical Process
Session 9: What’s Your Type? How About Mine?
- Assessing Your Preferences
- Identifying Your Characteristics and Preferences
- Example
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly A’s – Inquiring Rationals, Part One
- Mostly A’s – Inquiring Rationals, Part Two
- Mostly B’s – Authentic Idealists, Part One
- Mostly B’s – Authentic Idealists, Part Two
- Mostly C’s – Organized Guardians, Part One
- Mostly C’s – Organized Guardians, Part Two
- Mostly D’s – Resourceful Artisans
- Mostly D’s – Resourceful Artisans, Part Two
- What’s Important?
- Making Connections
Session 10: Team Building Tips
- What is a Team?
- What Does That Mean?
- Advantages and Disadvantages of Teams
- The Advantages of Teams
- How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
- The Five Stages of Team Development
- Forming
- Storming
- Norming
- Performing
- Adjourning
- How Can I Help?
- Team Problem Solving
- Tips for Effective Leadership
- Characteristics of Team Players
Session 12: Communication Skills
- Defining Communication
- Making Connections
- Communication Barriers
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Making Connections
- Building Relationships with Questions
- Open Questions
- Closed Questions
- Opening Up Questions
- Probing Techniques
- Verbal and Non-Verbal Probes
- Probing Techniques
- The Communication Process
- Breaking Down the Process
- Tips and Tricks
Session 13: Motivating Employees
- To Motivate or Instigate
- The Carrot
- The Whip
- The Plant
- What Do You Think?
- Making Connections
Session 14: Orientation and Onboarding
- The First 48 Hours
- Orientation
- Onboarding
- How Did Your Orientation Rate?
- Questions
Session 15: Training Tips and Tricks
- Guidelines for Effective Training
- Developing Your Training Skills
Session 16: Providing Feedback
- The Purpose of Feedback
- In Private
- Balanced
- Relevant
- Specific
- Documented
- Personal (In the Right Way)
- Skill Building
- Receiving Feedback
Session 17: Doing Delegation Right
- Delegation is a Key Skill!
- Defining Responsibility and Accountability
- Defining Delegation
- Making Connections
Session 18: Dealing with Conflict
- Process Overview
- Deciding When To Get Involved
- The Problem Solving Model
- Breaking Down The Model
- Background Information, Part One
- Background Information, Part Two
- Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
- What is Discipline?
- The Disciplinary Meeting
- A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Workplace Success: Eight Key Skills You'll Need Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Being a Team Player
- Team Role Analysis Questionnaire
- Team Member Roles and Responsibilities
- Effective Team Membership
Session 3: Flexibility
- Change Exercise
- Change Tolerance
- Making Connections
- Becoming Flexible
- Analyzing Change
Session 4: Problem Solving
- What is a Problem?
- Eight Essentials to Defining a Problem
- Summary
Session 5: Resourcefulness
- Self-Fulfilling Prophecy
- Characteristics of Resourcefulness
Session 6: Feedback
- Giving and Receiving Feedback
- Giving Feedback
- Receiving Feedback
- Feedback Interviews
- Simulated Feedback Session
Session 7: Self-Confidence
- What does Self-Confidence Look Like?
- Building Self-Confidence
- Step 1: Know Who You Are
- Your Individual SWOT Analysis
- Individual SWOT Analysis
- Step 2: Know Where You Want To Go
- Step 3: Make a Doable Plan To Get There, Part One
- Step 3: Make a Doable Plan To Get There, Part Two
Session 8: Creative Thinking
- Methods for Creative Thinking
- Other Methods
- Creative Thinking Exercise
Session 9: Emotional Intelligence
- History of Social and Emotional Intelligence
- Defining Social and Emotional Intelligence
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate in Creating a Positive Work Environment Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Does a Positive Environment Look Like?
- Introduction
- Characteristics of a Positive Work Environment
- Work-Life Balance
- Training and Development-Focused
- Recognition
- Company as Team
Session 3: What Can I Do?
- As an Employee
- Making Connections
- As a Leader
Session 4: Team Player
- Team Member Roles and Responsibilities Questionnaire
- Team Member Roles and Responsibilities
Session 5 A: Effective Workplace Relationships
- Teams
- Team Experiences
- Motivating Your Team
- Working Cooperatively, Part One
- Working Cooperatively, Part Two
- Working Cooperatively, Part Three
- Managing Conflict, Part One
- Managing Conflict, Part Two
- What is a Conflict?
- Self-Assessment
- Preventing Problems
- Dangerous Misconceptions
Session 5 B: Effective Workplace Relationships
- Meeting Management, Part One
- Meeting Management, Part Two
Session 6: Conclusion
- Take Home Ideas
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate in Accounting Skills for New Supervisors Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Getting the Facts Straight
- Starting with the Basics
- Recording Financial Transactions
- Financial Reports vs. Financial Statements
- General Accepted Accounting Principles (GAAP)
- Getting to Know the Players
- The Big Picture
- Identifying the Key Players in Your Organization
- Governing Organizations
Session 3: The Accounting Cycle
- Methods of Recording Transactions
- Accounting Periods
- Overview of the Accounting Cycle
- Accounting Terms
- Case Study: Happy Haircuts
Session 4: The Key Reports
- What is the Income Statement?
- Income Statement Equation
- Income Statement Accounts
- Sample Income Statement
- The Balance Sheet
- Balance Sheet Equation
- Balance Sheet Accounts
- Current vs. Fixed Assets
- Sample Balance Sheet
- The Cash Flow Statement
- Sample Cash Flow Statement
- Statement of Retained Earnings
Session 5: Keeping Score
- Understanding the Chart of Accounts
- Assets
- Equity
- Single vs. Double Entry Accounting
- Double Entry Accounting
- About Recordkeeping
- Self-Test
Session 6: A Review of Financial Terms
- Match Up!
Session 7: Understanding Debits and Credits
- Debits and Credits Demystified
- Debit and Credit Accounts
- Working with Debits and Credits
Session 8: Your Financial Analysis Toolbox
- Identifying the Relevant Data
- Analyzing the Data
- Current Ratio
- Quick Ratio
- Net and Gross Profit Margin
- Caution!
- Reading Annual Reports
- Getting Ready
- Step One: Report by Independent Auditors
- Step Two: Footnotes
- Step Three: Financial Statements
- Step Four: Letters and Analysis
- Case Study
- Using Charts and Graphs
- Column and Bar Charts
- Bar Chart Example
- Line Charts
- Pie Charts
- Using Ratios for Decision Making
- Cost-Benefit Analysis
- Return on Investment
- A Final Word
Session 9: Identifying High and Low Risk Companies
- General Guidelines
- Stay Up-To-Date
- Case Study
Session 10: The Basics of Budgeting
- Defining a Budget
- Where Does the Budget Fit In?
- The Budgeting Process
- Step One: Gather the Budget Package
- Step Two: Lay the Groundwork
- Step Three: Identify Your Goals and Deliverables
- Step Four: Gather Your Resources
- Step Five: Plan Your Work
- Step Six: Do It!
- Case Study
- Task
Session 11: Working Smarter
- Computer Survival Skills
- Internet and E-mails
- Word Processing
- Spreadsheet Processing
- In-House Financial System
- Choosing Accounting Software
- Making Connections
Session 12: People and Numbers
- Making Connections
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
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2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
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anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
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you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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After
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access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
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Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
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10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
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which demonstrates your commitment to learning new skills. You can share
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Also, include it in your resume/CV, professional social media profiles
and job applications.
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
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this area of expertise.
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The Certificates are valid for life and do not need renewing.
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Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
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topics related to your training goals in one go.
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You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
