What you will learn

Learn to customize channels, manage the Teams profile, and more

Microsoft 365 Teams is a chat-based collaboration tool for the office that gives groups the ability to communicate and collaborate in a cohesive way.

This course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings. By the end of this course, users should be comfortable using the Teams app in their day-to-day workflow.

Microsoft Teams Online Certificate Course – Requirements

This course is designed for people with little or no prior experience. The course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete.

To successfully complete this course, a student must:

• Have access to the internet and the necessary technical skills to navigate the online learning resources

• Have access to any mobile device with internet connectivity (laptop, desktop, tablet)

• Be a self-directed learner

• Possess sound language and literacy skills

Quick Course Facts:

1. Course content is structured for easy comprehension

2. Approximately 8 hours of study is needed to complete the course

3. Registered students gain unrestricted lifetime access

4. All course material is available online 24/7 and can be accessed using any device

5. Study your course online from anywhere in your own time at your own pace

6. All students who complete the course will be awarded with a certificate of completion that is applicable worldwide

For any additional questions please see our comprehensive FAQS tab above.

Microsoft Teams Online Course Outline

Lesson 1: Getting Started

TOPIC A: Getting Started with Microsoft Teams

• What is Microsoft Teams?

• Accessing Microsoft Teams

• The Microsoft Teams Interface

• Creating a New Team

• Adding Members to Your Team

• Changing Teams

• Leaving a Team

• Using Microsoft Teams Mobile Apps

• Activity 1-1: Getting Started with Microsoft Teams

TOPIC B: Using Channels

• About Channels

• Viewing Channels

• Creating a Channel

• Pinning a Channel

• Modifying Channel Notifications

• Activity 1-2: Using Channels

TOPIC C: Posting Messages

• Posting a Message

• Expanding the Compose Box

• Editing a Message

• Replying to a Message

• Adding Files to a Message

• Deleting a Message

• Activity 1-3: Posting Messages

TOPIC D: Getting Help with Microsoft Teams

• Using the Help Center

• Viewing New Features

• Viewing Keyboard Shortcuts

• Using Slash Commands

• Activity 1-4: Getting Help with Microsoft Teams

• Summary

• Review Questions

Lesson 2: Communicating in Channels

TOPIC A: Managing Messages

• Identifying New Messages

• Marking Messages as Read and Unread

• Reacting to a Message

• Saving a Message

• Activity 2-1: Managing Messages

TOPIC B: Doing More with Messages

• Using Mentions

• Using Announcements

• Viewing Your Activity

• Searching in Teams

• Activity 2-2: Doing More with Messages

TOPIC C: Managing Files in a Channel

• Viewing Posted Files

• Creating a New File

• Uploading a File

• Managing Files

• Moving Files

• Adding Cloud Storage

• Activity 2-3: Managing Files in a Channel

TOPIC D: Using the Wiki

• Viewing the Wiki

• Creating Wiki Content

• Creating Sections and Pages

• Navigating Through the Wiki

• Accessing Section Options

• Accessing Page Options

• Activity 2-4: Using the Wiki

• Summary

• Review Questions

Lesson 3: Using Other Communication Tools

TOPIC A: Using Chat

• Starting a Chat

• Replying to a Chat Message

• Continuing a Chat

• Adding Other Users to the Chat

• Using Chat Message Features

• Overview of Chat Tabs

• Managing Chats

• Activity 3-1: Using Chat

TOPIC B: Making Audio and Video Calls

• Using the Calls Tab

• Adding Contacts

• Starting an Audio Call

• Starting Audio or Video Calls from a Chat Message

• Video Calls

• Screen Sharing

• Activity 3-2: Making Audio and Video Calls

TOPIC C: Managing Meetings Using the Teams Calendar

• Using the Calendar Tab

• Scheduling a Meeting

• Scheduling a Meeting from a Chat Message

• Editing a Meeting

• Joining a Meeting

• Cancelling a Meeting

• Activity 3-3: Managing Meetings

TOPIC D: Managing Files in Teams

• Using the Files Tab in Teams

• Viewing Files

• Managing Files

• Adding and Managing Cloud Storage

• Activity 3-4: Managing Files in Teams

• Summary

• Review Questions

• Lesson 4: Customizing Channels

TOPIC A: Customizing Channels

• Renaming a Channel

• Accessing the Channel Email Address and Link

• Accessing the Team’s SharePoint Page

• Deleting a Channel

• Activity 4-1: Customizing Channels

TOPIC B: Adding Tabs to a Channel

• Adding a Tab

• Using Tab Conversations

• Renaming a Tab

• Removing a Tab

• Activity 4-2: Adding Tabs to a Channel

TOPIC C: Adding Connectors to a Channel

• Adding a Connector

• Changing Connector Settings

• Changing Connector Accounts

• Removing a Connector

• Activity 4-3: Adding Connectors to a Channel

• Summary

• Review Questions

Lesson 5: Customizing your Teams Experience

TOPIC A: Managing Your Teams Profile

• Updating Your Profile Picture

• Changing Your Status

• Changing Your Teams Settings

• Logging Out of Teams

• Activity 5-1: Managing Your Teams Profile

TOPIC B: Managing Teams

• Editing the Team

• Accessing Advanced Team Settings

• Managing Team Members

• Managing Channels

• Managing Settings

• Managing Analytics

• Managing Apps

• Deleting the Team

• Activity 5-2: Managing Teams

TOPIC C: Adding Apps and Bots

• Opening the App Store

• Installing an App

• Using Apps

• Managing Apps

• Removing Apps

• Using Bots

• Activity 5-3: Adding Apps and Bots

• Summary

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Lesson 1: Getting Started

TOPIC A: Getting Started with Microsoft Teams

• What is Microsoft Teams?
• Accessing Microsoft Teams
• The Microsoft Teams Interface
• Creating a New Team
• Adding Members to Your Team
• Changing Teams
• Leaving a Team
• Using Microsoft Teams Mobile Apps
• Activity 1-1: Getting Started with Microsoft Teams

TOPIC B: Using Channels

• About Channels
• Viewing Channels
• Creating a Channel
• Pinning a Channel
• Modifying Channel Notifications
• Activity 1-2: Using Channels

TOPIC C: Posting Messages

• Posting a Message
• Expanding the Compose Box
• Editing a Message
• Replying to a Message
• Adding Files to a Message
• Deleting a Message
• Activity 1-3: Posting Messages

TOPIC D: Getting Help with Microsoft Teams

• Using the Help Center
• Viewing New Features
• Viewing Keyboard Shortcuts
• Using Slash Commands
• Activity 1-4: Getting Help with Microsoft Teams
• Summary
• Review Questions

Lesson 2: Communicating in Channels

TOPIC A: Managing Messages

• Identifying New Messages
• Marking Messages as Read and Unread
• Reacting to a Message
• Saving a Message
• Activity 2-1: Managing Messages

TOPIC B: Doing More with Messages

• Using Mentions
• Using Announcements
• Viewing Your Activity
• Searching in Teams
• Activity 2-2: Doing More with Messages

TOPIC C: Managing Files in a Channel

• Viewing Posted Files
• Creating a New File
• Uploading a File
• Managing Files
• Moving Files
• Adding Cloud Storage
• Activity 2-3: Managing Files in a Channel

TOPIC D: Using the Wiki

• Viewing the Wiki
• Creating Wiki Content
• Creating Sections and Pages
• Navigating Through the Wiki
• Accessing Section Options
• Accessing Page Options
• Activity 2-4: Using the Wiki
• Summary
• Review Questions

Lesson 3: Using Other Communication Tools

TOPIC A: Using Chat

• Starting a Chat
• Replying to a Chat Message
• Continuing a Chat
• Adding Other Users to the Chat
• Using Chat Message Features
• Overview of Chat Tabs
• Managing Chats
• Activity 3-1: Using Chat

TOPIC B: Making Audio and Video Calls

• Using the Calls Tab
• Adding Contacts
• Starting an Audio Call
• Starting Audio or Video Calls from a Chat Message
• Video Calls
• Screen Sharing
• Activity 3-2: Making Audio and Video Calls

TOPIC C: Managing Meetings Using the Teams Calendar

• Using the Calendar Tab
• Scheduling a Meeting
• Scheduling a Meeting from a Chat Message
• Editing a Meeting
• Joining a Meeting
• Cancelling a Meeting
• Activity 3-3: Managing Meetings

TOPIC D: Managing Files in Teams

• Using the Files Tab in Teams
• Viewing Files
• Managing Files
• Adding and Managing Cloud Storage
• Activity 3-4: Managing Files in Teams
• Summary
• Review Questions
• Lesson 4: Customizing Channels

TOPIC A: Customizing Channels

• Renaming a Channel
• Accessing the Channel Email Address and Link
• Accessing the Team’s SharePoint Page
• Deleting a Channel
• Activity 4-1: Customizing Channels

TOPIC B: Adding Tabs to a Channel

• Adding a Tab
• Using Tab Conversations
• Renaming a Tab
• Removing a Tab
• Activity 4-2: Adding Tabs to a Channel

TOPIC C: Adding Connectors to a Channel

• Adding a Connector
• Changing Connector Settings
• Changing Connector Accounts
• Removing a Connector
• Activity 4-3: Adding Connectors to a Channel
• Summary
• Review Questions

Lesson 5: Customizing your Teams Experience

TOPIC A: Managing Your Teams Profile

• Updating Your Profile Picture
• Changing Your Status
• Changing Your Teams Settings
• Logging Out of Teams
• Activity 5-1: Managing Your Teams Profile

TOPIC B: Managing Teams

• Editing the Team
• Accessing Advanced Team Settings
• Managing Team Members
• Managing Channels
• Managing Settings
• Managing Analytics
• Managing Apps
• Deleting the Team
• Activity 5-2: Managing Teams

TOPIC C: Adding Apps and Bots

• Opening the App Store
• Installing an App
• Using Apps
• Managing Apps
• Removing Apps
• Using Bots
• Activity 5-3: Adding Apps and Bots
• Summary

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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