About This Course
What you will learn
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Study the Professional Supervisor Online Course and Take Your Supervisory Skills to A Higher Level
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This online supervisor training course will help you take your supervisory skills to a higher level.
In these Leadership Training Courses, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. It’s an ideal course fo project managers to learn stress management and to gain supervisor’s skills that can assist in supervisory roles in all facets of supervision and leadership.
This development program has a course that teaches how to deal with conflicts, how to give good feedback, how to delegate tasks to front-line supervisors, and how to manage human resources well.
You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.
How Our Online Supervisor Training Can Help You?
Our Supervisor Course is a leadership development course that offers you information on how to run a business and helps you get better at running a business. It’s a live online program to assist in professional development, and at the end of the course, students receive professional certificates they can use to start their career.
The certificate program is a coaching course that helps supervisors improve their coaching skills.
Professional Online Supervisor Course - Requirements
The Professional Supervisor Course is delivered 100 percent online 24/7.
To successfully complete this course, a student must:
● Have access to the internet and the necessary technical skills to navigate the online learning resources
● Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
● Be a self-directed learner
● Possess sound language and literacy skills
Quick Course Facts
Course content is structured for easy comprehension
Registered students gain unrestricted access to the Professional Supervisor Course
All supervisor training curriculum material is available online 24/7 and can be accessed using any device
Study online from anywhere in your own time at your own pace
All students who complete the course will be awarded with a certificate of completion
For any additional questions please see our comprehensive frequently asked questions or get in touch with our team to learn more about management and leadership programs, further education and training with CFS, or to obtain a course catalog or find out more about payment options.
The Professional Supervisor Online Course Outline
Session 1: Course Overview
With a slew of new tasks and obligations to contend with, new managers need preparation to help them adapt to their new roles. Learning how to supervise the new workers by trial and error may be discouraging.
Learning Objectives:
● Clarify the scope and nature of a supervisory position.
● Learn some ways to deal with the challenges of the role.
● Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
● Learn key techniques to help you plan and prioritize effectively.
● Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
● Develop strategies for motivating your team, giving feedback, and resolving conflict.
Topics to be discussed include:
● Pre-Assignment
● Questionnaire: Role As A Member of The Management Team
● Questionnaire: Organizational Skills
● Questionnaire: Leadership Skills
● Questionnaire: Communication Skills
● Questionnaire: Interaction/Team Skills
● Questionnaire: Problem/Conflict Resolution Skills
● Questionnaire: Pre-Course Score
● Questionnaire: Post-Course Score
Session 2: Adjusting to Your Role
Starting a new career involves entering a learning curve, and assuming a structured leadership position is no exception. A person enjoys their new career while still learning what it means to take on a new role and say goodbye to their previous role.
Introduction
New bosses sometimes sound as though they have been tossed into the deep end of a lake with no idea what to do except tread water. This course is an ideal introduction to the current job and will assist them in deciding what they need to do, regardless of whether they are getting support and direction from their boss.
Topics to be discussed include:
● Be a Learner
● Refresh Your Network
● Leverage a Mentor
● Set Limits
● Let Go
● Pre-Assignment Review
● Making The Transition
● Dealing With Older Employees
● Dealing With Friends Who You Now Supervise
● Dealing With Unions
Session 3: A Supervisor’s Responsibilities
When starting a new career, one of the first encounters is with their own boss to determine what their job means and what their goals are.
● Making Connections
Session 4: Action-Centered Leadership
As a supervisor, they are responsible for a wide range of tasks. It can be difficult to satisfy everyone's needs, particularly when competing interests are present.
Model Overview
John Adair's action-centered leadership style will assist in managing goals. This model demonstrates how leadership is a balancing act between people, organisations, and the work to be accomplished.
Topics to be discussed include:
● Individual
● Team
● Task
● Considering the Possibilities
Session 5: Making Plans
The priority list is a helpful guide for everyone, not just administrators. However, making a list can be a futile exercise if they write it, put it down, and never return to it again.
Introduction
Choosing what is urgent and what is relevant is an important aspect of planning. This assists in determining when to focus activities in order to complete tasks in a priority order. This is where the Urgent-Important Matrix comes in.
Topics to be discussed include:
● Old Sayings With Staying Power
● Old Sayings With Staying Power
● Breaking Down The Matrix
● Progress and Maintenance Tasks
● Prioritizing Case Study
● The Four Elements
● The Importance of Goals
● Benefits for Employees
● Planning to Plan
Session 6: Setting Goals
Those who get where they want to go set targets and then take the required steps to accomplish them. Read the second half of that segment again, and you'll have an advantage over people who don't achieve their goals: action is the answer.
Topics to be discussed include:
● Going After Your Dreams
● Going After Your Dreams
● The SPIRIT Acronym
Session 7: Defining Leadership
Leadership is more than just supervision and management; it is about the stuff that a person does that entices the attention of those in working with them. They should expect to be closely watched while they are in a position of leadership.
Topics to be discussed include:
● Making Connections
● Key Characteristics
● A Brief History, Part One
● A Brief History, Part Two
● The Leadership Formula
● Where We Want To Be
● Direction and Support
● Case Studies
● Situation Two
● Situation Three
● Situation Four
Session 8: The Situational Leadership Model
Often leadership books and courses use Situational Leadership because it delivers knowledge in a manner that is relevant to the various facets of various workplaces.
The Situational Leadership II® Model
There are many very good leaderships styles that have been established over several years of research and with the support of several organizations and their executives. Both of these models have certain aspects in common that they can all draw from in their search to be the best leaders they can be.
Topics to be discussed include:
● Director’s Style
● Coach’s Style
● Supporter’s Style
● Delegator’s Style
● Understanding Your Comfort Zone
● Our Comfort Zone
● The Cyclical Process
Session 9: What’s Your Type? How About Mine?
If an individual is open to self-discovery, they gain insights into their own attitudes and motives.
Assessing Your Preferences
There are several avenues to explore the personality types of the individuals with whom we work and play.
Topics to be discussed include:
● Identifying Your Characteristics and Preferences
● Example
● Questionnaire
● What Does it Mean To Have a Number?
● Mostly A’s – Inquiring Rationals, Part One
● Mostly A’s – Inquiring Rationals, Part Two
● Mostly B’s – Authentic Idealists, Part One
● Mostly B’s – Authentic Idealists, Part Two
● Mostly C’s – Organized Guardians, Part One
● Mostly C’s – Organized Guardians, Part Two
● Mostly D’s – Resourceful Artisans
● Mostly D’s – Resourceful Artisans, Part Two
● What’s Important?
● Making Connections
Session 10: Team Building Tips
Getting together people from different cultures, new thoughts, and the opportunity to perform a multitude of activities is what makes work an interesting place to be.
What is a Team?
A team, as described by Glenn Parker, is "a group of people with a high degree of interdependence directed toward the accomplishment of an objective or the completion of a mission."
Topics to be discussed include:
● What Does That Mean?
● Advantages and Disadvantages of Teams
● The Advantages of Teams
● How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
The creation of a team follows a predictable trend. Knowing the series will help to assist the team and achieve the best possible results together.
The Five Stages of Team Development
There has been a lot of research done on teams and group dynamics. This simple model, created by Bruce Tuckman, stresses that all teams and organizations go through five stages of growth, but they do not always go through those stages together or at the same time.
Topics to be discussed include:
● Forming
● Storming
● Norming
● Performing
● Adjourning
● How Can I Help?
● Team Problem Solving
● Tips for Effective Leadership
● Characteristics of Team Players
Session 12: Communication Skills
It is simply not appropriate to explain becoming a supervisor without considering communication. And if they are not communicating with others, they may be conveying a message.
Defining Communication
Communication is described as the ability to send messages and make the other party understand them even though they do not reply.
Topics to be discussed include:
● Making Connections
● Communication Barriers
● Active Listening Skills
● Responding to Feelings
● Reading Cues
● Demonstration Cues
● Tips for Becoming a Better Listener
● Making Connections
● Building Relationships with Questions
● Open Questions
● Closed Questions
● Opening Up Questions
● Probing Techniques
● Verbal and Non-Verbal Probes
● Probing Techniques
● The Communication Process
● Breaking Down the Process
● Tips and Tricks
Session 13: Motivating Employees
It is often attempted to talk about the staff's motivation in clear terms, despite the fact that it is a tough thing to pin down.
To Motivate or Instigate
Motivation is a difficult concept to understand. They used to say as supervisors that the best way to convince someone to do something was to make them want to do it in order to get something they want or stop something they don't want. They will either pay them or discipline them.
Topics to be discussed include:
● The Carrot
● The Whip
● The Plant
● What Do You Think?
● Making Connections
Session 14: Orientation and Onboarding
This session would look at the induction curriculum and how much it engages incoming hires.
The First 48 Hours
Companies invest a considerable amount of time and resources in attracting and hiring new workers. Most administrators think their work is finished after the recruiting decision has been made. When a new employee arrives at work, there is very little systematic consideration given to affirm the notion that the employee made the correct decision and has joined a well-organized, well-run organisation.
Topics to be discussed include:
● Orientation
● Onboarding
● How Did Your Orientation Rate?
● Questions
Session 15: Training Tips and Tricks
As a boss, they will periodically consider the workers' level of maturity. Although they may prepare for them to attend outside training, managers are often expected to have training as well.
Topics to be discussed include:
● Guidelines for Effective Training
● Developing Your Training Skills
Session 16: Providing Feedback
Some people dislike receiving reviews as much as we dislike giving it. However, it is something that everybody demands.
The Purpose of Feedback
The aim of feedback is to help people improve their success in the future. Even if it does not result in the optimal level of success, the feedback meeting offers a forum for clarification of goals, outcomes, inspiration, and how to achieve.
Topics to be discussed include:
● In Private
● Balanced
● Relevant
● Specific
● Documented
● Personal (In the Right Way)
● Skill Building
● Receiving Feedback
Session 17: Doing Delegation Right
This session will go into the dos and don'ts of delegation. It will also have the opportunity to learn some delegation skills.
Delegation is a Key Skill!
Delegation is one of the most important qualities a boss can learn. It lessens a manager's workload while still developing staff skills.
Topics to be discussed include:
● Defining Responsibility and Accountability
● Defining Delegation
● Making Connections
Session 18: Dealing with Conflict
Nobody likes to deal with tension, but the fact is that as people cooperate, they cannot all agree with one another. In reality, any degree of disagreement may be helpful.
Topics to be discussed include:
● Process Overview
● Deciding When To Get Involved
● The Problem Solving Model
● Breaking Down The Model
● Background Information, Part One
● Background Information, Part Two
● Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
Discipline is not correlated with punishment: it may be both positive and negative.
What is Discipline?
Discipline is an essential component of running a successful organisation. The term "discipline" is derived from the word "disciple," which means "to form or instruct." Discipline is not intended to be a harsh concept, despite the fact that it is often associated with discipline.
Topics to be discussed include:
● The Disciplinary Meeting
● A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
Making a personal action plan will assist one with keeping on board and on goal. Taking accountability for one's decisions and consequences gets things done. This final exercise allows them to synthesize their previous learning and bring it into effect.
● Starting Point
● Where I Want to Go
● How I Will Get There
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This supervisor course certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questionnaire: Role As A Member of The Management Team
- Questionnaire: Organizational Skills
- Questionnaire: Leadership Skills
- Questionnaire: Communication Skills
- Questionnaire: Interaction/Team Skills
- Questionnaire: Problem/Conflict Resolution Skills
Session 2: Adjusting to Your Role
- Introduction
- Be a Learner
- Refresh Your Network
- Leverage a Mentor
- Set Limits
- Let Go
- Pre-Assignment Review
- Making The Transition
- Dealing With Older Employees
- Dealing With Friends Who You Now Supervise
- Dealing With Unions
Session 3: A Supervisor’s Responsibilities
- Making Connections
Session 4: Action-Centered Leadership
- Model Overview
- Individual
- Team
- Task
- Considering The Possibilities
Session 5: Making Plans
- Old Sayings With Staying Power
- Old Sayings With Staying Power
- Introduction
- Breaking Down The Matrix
- Progress and Maintenance Tasks
- Prioritizing Case Study
- The Four Elements
- The Importance of Goals
- Benefits for Employees
- Planning to Plan
Session 6: Setting Goals
- Going After Your Dreams
- Going After Your Dreams
- The SPIRIT Acronym
Session 7: Defining Leadership
- Making Connections
- Key Characteristics
- A Brief History, Part One
- A Brief History, Part Two
- The Leadership Formula
- Where We Want To Be
- Direction and Support
- Case Studies
- Situation Two
- Situation Three
- Situation Four
Session 8: The Situational Leadership Model
- The Situational Leadership II® Model
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Zone
- The Cyclical Process
Session 9: What’s Your Type? How About Mine?
- Assessing Your Preferences
- Identifying Your Characteristics and Preferences
- Example
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly A’s – Inquiring Rationals, Part One
- Mostly A’s – Inquiring Rationals, Part Two
- Mostly B’s – Authentic Idealists, Part One
- Mostly B’s – Authentic Idealists, Part Two
- Mostly C’s – Organized Guardians, Part One
- Mostly C’s – Organized Guardians, Part Two
- Mostly D’s – Resourceful Artisans
- Mostly D’s – Resourceful Artisans, Part Two
- What’s Important?
- Making Connections
Session 10: Team Building Tips
- What is a Team?
- What Does That Mean?
- Advantages and Disadvantages of Teams
- The Advantages of Teams
- How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
- The Five Stages of Team Development
- Forming
- Storming
- Norming
- Performing
- Adjourning
- How Can I Help?
- Team Problem Solving
- Tips for Effective Leadership
- Characteristics of Team Players
Session 12: Communication Skills
- Defining Communication
- Making Connections
- Communication Barriers
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Making Connections
- Building Relationships with Questions
- Open Questions
- Closed Questions
- Opening Up Questions
- Probing Techniques
- Verbal and Non-Verbal Probes
- Probing Techniques
- The Communication Process
- Breaking Down the Process
- Tips and Tricks
Session 13: Motivating Employees
- To Motivate or Instigate
- The Carrot
- The Whip
- The Plant
- What Do You Think?
- Making Connections
Session 14: Orientation and Onboarding
- The First 48 Hours
- Orientation
- Onboarding
- How Did Your Orientation Rate?
- Questions
Session 15: Training Tips and Tricks
- Guidelines for Effective Training
- Developing Your Training Skills
Session 16: Providing Feedback
- The Purpose of Feedback
- In Private
- Balanced
- Relevant
- Specific
- Documented
- Personal (In the Right Way)
- Skill Building
- Receiving Feedback
Session 17: Doing Delegation Right
- Delegation is a Key Skill!
- Defining Responsibility and Accountability
- Defining Delegation
- Making Connections
Session 18: Dealing with Conflict
- Process Overview
- Deciding When To Get Involved
- The Problem Solving Model
- Breaking Down The Model
- Background Information, Part One
- Background Information, Part Two
- Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
- What is Discipline?
- The Disciplinary Meeting
- A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
The Professional Supervisor Online Certificate Course
"This course is my go-to resource when I need to learn how to handle conflict or manage my HR team. I love the interactive lectures and the clear, concise writing." - Wendy G. Verified Buyer
This course will teach you how to deal with conflicts, how to give good feedback, how to delegate tasks to front-line supervisors, and how to manage human resources well.
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 Hours
- Assessments: Yes
- Qualification: Certificate
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HURRY OFFER EXTENDED ONE DAY!
About This Course
What you will learn
|
|
Study the Professional Supervisor Online Course and Take Your Supervisory Skills to A Higher Level
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This online supervisor training course will help you take your supervisory skills to a higher level.
In these Leadership Training Courses, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. It’s an ideal course fo project managers to learn stress management and to gain supervisor’s skills that can assist in supervisory roles in all facets of supervision and leadership.
This development program has a course that teaches how to deal with conflicts, how to give good feedback, how to delegate tasks to front-line supervisors, and how to manage human resources well.
You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.
How Our Online Supervisor Training Can Help You?
Our Supervisor Course is a leadership development course that offers you information on how to run a business and helps you get better at running a business. It’s a live online program to assist in professional development, and at the end of the course, students receive professional certificates they can use to start their career.
The certificate program is a coaching course that helps supervisors improve their coaching skills.
Professional Online Supervisor Course - Requirements
The Professional Supervisor Course is delivered 100 percent online 24/7.
To successfully complete this course, a student must:
● Have access to the internet and the necessary technical skills to navigate the online learning resources
● Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
● Be a self-directed learner
● Possess sound language and literacy skills
Quick Course Facts
Course content is structured for easy comprehension
Registered students gain unrestricted access to the Professional Supervisor Course
All supervisor training curriculum material is available online 24/7 and can be accessed using any device
Study online from anywhere in your own time at your own pace
All students who complete the course will be awarded with a certificate of completion
For any additional questions please see our comprehensive frequently asked questions or get in touch with our team to learn more about management and leadership programs, further education and training with CFS, or to obtain a course catalog or find out more about payment options.
The Professional Supervisor Online Course Outline
Session 1: Course Overview
With a slew of new tasks and obligations to contend with, new managers need preparation to help them adapt to their new roles. Learning how to supervise the new workers by trial and error may be discouraging.
Learning Objectives:
● Clarify the scope and nature of a supervisory position.
● Learn some ways to deal with the challenges of the role.
● Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
● Learn key techniques to help you plan and prioritize effectively.
● Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
● Develop strategies for motivating your team, giving feedback, and resolving conflict.
Topics to be discussed include:
● Pre-Assignment
● Questionnaire: Role As A Member of The Management Team
● Questionnaire: Organizational Skills
● Questionnaire: Leadership Skills
● Questionnaire: Communication Skills
● Questionnaire: Interaction/Team Skills
● Questionnaire: Problem/Conflict Resolution Skills
● Questionnaire: Pre-Course Score
● Questionnaire: Post-Course Score
Session 2: Adjusting to Your Role
Starting a new career involves entering a learning curve, and assuming a structured leadership position is no exception. A person enjoys their new career while still learning what it means to take on a new role and say goodbye to their previous role.
Introduction
New bosses sometimes sound as though they have been tossed into the deep end of a lake with no idea what to do except tread water. This course is an ideal introduction to the current job and will assist them in deciding what they need to do, regardless of whether they are getting support and direction from their boss.
Topics to be discussed include:
● Be a Learner
● Refresh Your Network
● Leverage a Mentor
● Set Limits
● Let Go
● Pre-Assignment Review
● Making The Transition
● Dealing With Older Employees
● Dealing With Friends Who You Now Supervise
● Dealing With Unions
Session 3: A Supervisor’s Responsibilities
When starting a new career, one of the first encounters is with their own boss to determine what their job means and what their goals are.
● Making Connections
Session 4: Action-Centered Leadership
As a supervisor, they are responsible for a wide range of tasks. It can be difficult to satisfy everyone's needs, particularly when competing interests are present.
Model Overview
John Adair's action-centered leadership style will assist in managing goals. This model demonstrates how leadership is a balancing act between people, organisations, and the work to be accomplished.
Topics to be discussed include:
● Individual
● Team
● Task
● Considering the Possibilities
Session 5: Making Plans
The priority list is a helpful guide for everyone, not just administrators. However, making a list can be a futile exercise if they write it, put it down, and never return to it again.
Introduction
Choosing what is urgent and what is relevant is an important aspect of planning. This assists in determining when to focus activities in order to complete tasks in a priority order. This is where the Urgent-Important Matrix comes in.
Topics to be discussed include:
● Old Sayings With Staying Power
● Old Sayings With Staying Power
● Breaking Down The Matrix
● Progress and Maintenance Tasks
● Prioritizing Case Study
● The Four Elements
● The Importance of Goals
● Benefits for Employees
● Planning to Plan
Session 6: Setting Goals
Those who get where they want to go set targets and then take the required steps to accomplish them. Read the second half of that segment again, and you'll have an advantage over people who don't achieve their goals: action is the answer.
Topics to be discussed include:
● Going After Your Dreams
● Going After Your Dreams
● The SPIRIT Acronym
Session 7: Defining Leadership
Leadership is more than just supervision and management; it is about the stuff that a person does that entices the attention of those in working with them. They should expect to be closely watched while they are in a position of leadership.
Topics to be discussed include:
● Making Connections
● Key Characteristics
● A Brief History, Part One
● A Brief History, Part Two
● The Leadership Formula
● Where We Want To Be
● Direction and Support
● Case Studies
● Situation Two
● Situation Three
● Situation Four
Session 8: The Situational Leadership Model
Often leadership books and courses use Situational Leadership because it delivers knowledge in a manner that is relevant to the various facets of various workplaces.
The Situational Leadership II® Model
There are many very good leaderships styles that have been established over several years of research and with the support of several organizations and their executives. Both of these models have certain aspects in common that they can all draw from in their search to be the best leaders they can be.
Topics to be discussed include:
● Director’s Style
● Coach’s Style
● Supporter’s Style
● Delegator’s Style
● Understanding Your Comfort Zone
● Our Comfort Zone
● The Cyclical Process
Session 9: What’s Your Type? How About Mine?
If an individual is open to self-discovery, they gain insights into their own attitudes and motives.
Assessing Your Preferences
There are several avenues to explore the personality types of the individuals with whom we work and play.
Topics to be discussed include:
● Identifying Your Characteristics and Preferences
● Example
● Questionnaire
● What Does it Mean To Have a Number?
● Mostly A’s – Inquiring Rationals, Part One
● Mostly A’s – Inquiring Rationals, Part Two
● Mostly B’s – Authentic Idealists, Part One
● Mostly B’s – Authentic Idealists, Part Two
● Mostly C’s – Organized Guardians, Part One
● Mostly C’s – Organized Guardians, Part Two
● Mostly D’s – Resourceful Artisans
● Mostly D’s – Resourceful Artisans, Part Two
● What’s Important?
● Making Connections
Session 10: Team Building Tips
Getting together people from different cultures, new thoughts, and the opportunity to perform a multitude of activities is what makes work an interesting place to be.
What is a Team?
A team, as described by Glenn Parker, is "a group of people with a high degree of interdependence directed toward the accomplishment of an objective or the completion of a mission."
Topics to be discussed include:
● What Does That Mean?
● Advantages and Disadvantages of Teams
● The Advantages of Teams
● How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
The creation of a team follows a predictable trend. Knowing the series will help to assist the team and achieve the best possible results together.
The Five Stages of Team Development
There has been a lot of research done on teams and group dynamics. This simple model, created by Bruce Tuckman, stresses that all teams and organizations go through five stages of growth, but they do not always go through those stages together or at the same time.
Topics to be discussed include:
● Forming
● Storming
● Norming
● Performing
● Adjourning
● How Can I Help?
● Team Problem Solving
● Tips for Effective Leadership
● Characteristics of Team Players
Session 12: Communication Skills
It is simply not appropriate to explain becoming a supervisor without considering communication. And if they are not communicating with others, they may be conveying a message.
Defining Communication
Communication is described as the ability to send messages and make the other party understand them even though they do not reply.
Topics to be discussed include:
● Making Connections
● Communication Barriers
● Active Listening Skills
● Responding to Feelings
● Reading Cues
● Demonstration Cues
● Tips for Becoming a Better Listener
● Making Connections
● Building Relationships with Questions
● Open Questions
● Closed Questions
● Opening Up Questions
● Probing Techniques
● Verbal and Non-Verbal Probes
● Probing Techniques
● The Communication Process
● Breaking Down the Process
● Tips and Tricks
Session 13: Motivating Employees
It is often attempted to talk about the staff's motivation in clear terms, despite the fact that it is a tough thing to pin down.
To Motivate or Instigate
Motivation is a difficult concept to understand. They used to say as supervisors that the best way to convince someone to do something was to make them want to do it in order to get something they want or stop something they don't want. They will either pay them or discipline them.
Topics to be discussed include:
● The Carrot
● The Whip
● The Plant
● What Do You Think?
● Making Connections
Session 14: Orientation and Onboarding
This session would look at the induction curriculum and how much it engages incoming hires.
The First 48 Hours
Companies invest a considerable amount of time and resources in attracting and hiring new workers. Most administrators think their work is finished after the recruiting decision has been made. When a new employee arrives at work, there is very little systematic consideration given to affirm the notion that the employee made the correct decision and has joined a well-organized, well-run organisation.
Topics to be discussed include:
● Orientation
● Onboarding
● How Did Your Orientation Rate?
● Questions
Session 15: Training Tips and Tricks
As a boss, they will periodically consider the workers' level of maturity. Although they may prepare for them to attend outside training, managers are often expected to have training as well.
Topics to be discussed include:
● Guidelines for Effective Training
● Developing Your Training Skills
Session 16: Providing Feedback
Some people dislike receiving reviews as much as we dislike giving it. However, it is something that everybody demands.
The Purpose of Feedback
The aim of feedback is to help people improve their success in the future. Even if it does not result in the optimal level of success, the feedback meeting offers a forum for clarification of goals, outcomes, inspiration, and how to achieve.
Topics to be discussed include:
● In Private
● Balanced
● Relevant
● Specific
● Documented
● Personal (In the Right Way)
● Skill Building
● Receiving Feedback
Session 17: Doing Delegation Right
This session will go into the dos and don'ts of delegation. It will also have the opportunity to learn some delegation skills.
Delegation is a Key Skill!
Delegation is one of the most important qualities a boss can learn. It lessens a manager's workload while still developing staff skills.
Topics to be discussed include:
● Defining Responsibility and Accountability
● Defining Delegation
● Making Connections
Session 18: Dealing with Conflict
Nobody likes to deal with tension, but the fact is that as people cooperate, they cannot all agree with one another. In reality, any degree of disagreement may be helpful.
Topics to be discussed include:
● Process Overview
● Deciding When To Get Involved
● The Problem Solving Model
● Breaking Down The Model
● Background Information, Part One
● Background Information, Part Two
● Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
Discipline is not correlated with punishment: it may be both positive and negative.
What is Discipline?
Discipline is an essential component of running a successful organisation. The term "discipline" is derived from the word "disciple," which means "to form or instruct." Discipline is not intended to be a harsh concept, despite the fact that it is often associated with discipline.
Topics to be discussed include:
● The Disciplinary Meeting
● A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
Making a personal action plan will assist one with keeping on board and on goal. Taking accountability for one's decisions and consequences gets things done. This final exercise allows them to synthesize their previous learning and bring it into effect.
● Starting Point
● Where I Want to Go
● How I Will Get There
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This supervisor course certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questionnaire: Role As A Member of The Management Team
- Questionnaire: Organizational Skills
- Questionnaire: Leadership Skills
- Questionnaire: Communication Skills
- Questionnaire: Interaction/Team Skills
- Questionnaire: Problem/Conflict Resolution Skills
Session 2: Adjusting to Your Role
- Introduction
- Be a Learner
- Refresh Your Network
- Leverage a Mentor
- Set Limits
- Let Go
- Pre-Assignment Review
- Making The Transition
- Dealing With Older Employees
- Dealing With Friends Who You Now Supervise
- Dealing With Unions
Session 3: A Supervisor’s Responsibilities
- Making Connections
Session 4: Action-Centered Leadership
- Model Overview
- Individual
- Team
- Task
- Considering The Possibilities
Session 5: Making Plans
- Old Sayings With Staying Power
- Old Sayings With Staying Power
- Introduction
- Breaking Down The Matrix
- Progress and Maintenance Tasks
- Prioritizing Case Study
- The Four Elements
- The Importance of Goals
- Benefits for Employees
- Planning to Plan
Session 6: Setting Goals
- Going After Your Dreams
- Going After Your Dreams
- The SPIRIT Acronym
Session 7: Defining Leadership
- Making Connections
- Key Characteristics
- A Brief History, Part One
- A Brief History, Part Two
- The Leadership Formula
- Where We Want To Be
- Direction and Support
- Case Studies
- Situation Two
- Situation Three
- Situation Four
Session 8: The Situational Leadership Model
- The Situational Leadership II® Model
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Zone
- The Cyclical Process
Session 9: What’s Your Type? How About Mine?
- Assessing Your Preferences
- Identifying Your Characteristics and Preferences
- Example
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly A’s – Inquiring Rationals, Part One
- Mostly A’s – Inquiring Rationals, Part Two
- Mostly B’s – Authentic Idealists, Part One
- Mostly B’s – Authentic Idealists, Part Two
- Mostly C’s – Organized Guardians, Part One
- Mostly C’s – Organized Guardians, Part Two
- Mostly D’s – Resourceful Artisans
- Mostly D’s – Resourceful Artisans, Part Two
- What’s Important?
- Making Connections
Session 10: Team Building Tips
- What is a Team?
- What Does That Mean?
- Advantages and Disadvantages of Teams
- The Advantages of Teams
- How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
- The Five Stages of Team Development
- Forming
- Storming
- Norming
- Performing
- Adjourning
- How Can I Help?
- Team Problem Solving
- Tips for Effective Leadership
- Characteristics of Team Players
Session 12: Communication Skills
- Defining Communication
- Making Connections
- Communication Barriers
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Making Connections
- Building Relationships with Questions
- Open Questions
- Closed Questions
- Opening Up Questions
- Probing Techniques
- Verbal and Non-Verbal Probes
- Probing Techniques
- The Communication Process
- Breaking Down the Process
- Tips and Tricks
Session 13: Motivating Employees
- To Motivate or Instigate
- The Carrot
- The Whip
- The Plant
- What Do You Think?
- Making Connections
Session 14: Orientation and Onboarding
- The First 48 Hours
- Orientation
- Onboarding
- How Did Your Orientation Rate?
- Questions
Session 15: Training Tips and Tricks
- Guidelines for Effective Training
- Developing Your Training Skills
Session 16: Providing Feedback
- The Purpose of Feedback
- In Private
- Balanced
- Relevant
- Specific
- Documented
- Personal (In the Right Way)
- Skill Building
- Receiving Feedback
Session 17: Doing Delegation Right
- Delegation is a Key Skill!
- Defining Responsibility and Accountability
- Defining Delegation
- Making Connections
Session 18: Dealing with Conflict
- Process Overview
- Deciding When To Get Involved
- The Problem Solving Model
- Breaking Down The Model
- Background Information, Part One
- Background Information, Part Two
- Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
- What is Discipline?
- The Disciplinary Meeting
- A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.