About This Course
What you will learn - Learn the Fundamentals of Managing Your Business!
Enjoy BIG Savings with our Basic Business Management Online Bundle, 3 Certificate Courses
1. Basic Business Management: Boot Camp for Business Owners
2. Business Process Management
3.Business Succession Planning
1. Basic Business Management: Boot Camp for Business Owners:Learn the Basics of Business Management
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.
This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.
2. Business Process Management:Learn How to Manage Business Processes
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.
To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.
3. Business Succession Planning:Develop A Succession Plan
Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.
This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Basic Business Management 3 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Basic Business Management: Boot Camp for Business Owners Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Who Are You and What Are You About?
- What is Our Business?
- Making Connections
- Pre-Assignment Review
- The Owner’s Role
- Ingredients for Success
- The Business Owner
- The Entrepreneur
- The Freelancer
- Words of Wisdom
- Keeping Things Moving
Session 3: Designing Your Organizational Structure
- Bringing the Idea to Life
- Getting Started
- Growth Phase One
- Growth Phase Two
- Putting the Pieces Together
- Looking at the Options
- Geographic Structure
- Divisional Structure
- Matrix Structure
- Summary
- Making Connections
- Differences for Corporations
- Choosing Board Members
- Board Issues
- The Role of Shareholders
- The Big Picture
- Words of Wisdom
- Current Thinking
- Making Connections
Session 4: Introduction to Operations Management
- Defining Operations Management
- What Does It All Mean?
- Envisioning the Process
- Introduction to Types of Operations
- Types of Operations
- Practical Application
Session 5: Understanding Financial Terms
- Finance
- Recording Financial Transactions
- General Accepted Accounting Principles (GAAP)
- The Income Statement
- Income Statement Equation
- Sample Income Statement
- The Balance Sheet
- Balance Sheet Equation
- More About Balance Sheets
- Current vs. Fixed Assets
- Cash Flow Statement
- Statement of Retained Earnings
Session 6: Getting the Right People in Place
- Six Essential Steps of Hiring
- More about Orientation
- More about Onboarding
- Making Connections
Session 7: Getting Your Product Together
- Inventory Management
- Types of Inventory
- More About Inventory
- Understanding the Value Chain
- Making Connections
- Outsourcing Options
- Quality Control
- Quality Control Philosophy
Session 8: Building a Corporate Brand
- Your Brand
- Example: Acme Widgets Inc.
- Brand Names and Slogans
- Do’s and Don’ts
- Developing a Slogan
- How People Will See Your Images
- Choosing a Color
- Color Spectrum Two
- Fonts
- Sans Serif Fonts
- Specialty Fonts
- Font Considerations
- Simple Pictorial Mark
- Letterform
- Wordmark
- Emblems
- Working It Out
Session 9: Marketing Your Product
- About the Marketing Process
- Cycle Overview
- Stage One: Consumer and Market Analysis
- What Do They Need?
- Who is Buying Our Product? Who is Using Our Product?
- What is the Buying Process?
- How Can I Leverage Segmentation?
- Segmentation Case Study
- Stage Two: Analyzing the Competition and Yourself
- SWOT Analysis
- Next Steps
- Stage Three: Analyzing Distribution Channels
- Making Connections
- Stage Four: Creating a Marketing Plan
- Price
- Price
- Place
- Promotion
- Packaging
- Making Connections
- The Final Stages: Implement, Evaluate, Review, Revise
- Leveraging Social Media
Session 10: Selling Your Product
- Building Your Sales Force
- The Sales Cycle
- Initiate
- Initiate
- Build
- Manage
- Optimize
Session 11: Planning for the Future
- Introduction to Strategic Planning
- Identifying Your Stakeholders
- Taking the Right Approach
- Making Connections
- The Strategic Plan Pyramid
Session 12: Goal Setting and Goal Getting
- Setting Achievable Goals: Identifying Outcomes
- The Four Perspectives
- Customizing the Perspectives
- Timeline for Your Plan
- Goals with SPIRIT
- Getting Into It
Session 13: Succession Planning 101
- What is Succession Planning?
- Replacing vs. Succeeding
- Defining Succession Planning
Session 14: Managing Your Money
- What is a Budget?
- Test All Assumptions
- How Was Last Year?
- How’s The Marketplace Doing?
- What’s It Costing?
- Managing Your Budget
- Know Your Accruals
- Getting it Right
Session 15: Ethics 101
- Are You Ready?
- Sample Codes of Ethics
- Rotary Four-Way Test
- Minnesota Principles
- Asimov’s Three Laws of Robotics
- Your Code of Ethics
Session 16: Building a Strong Customer Care Team
- The Pillars of Success
- The Critical Elements of Customer Service
- Making Connections
- The Remaining Elements
- Critical Element Three: Given Life by the Employeess
- Critical Element Four: Be a Problem Solver
- A Problem Solving Process
- Critical Element Five: Measure It
- Critical Element Six: Reinforce It
- Developing and Maintaining Relationships
Session 17: Training Employees for Success
- Why Continuous Learning?
- Factors for Learning Success
- Getting Motivated for Training
- Steps in the Learning Process
- Making Connections
Session 18: Leadership Essentials
- Leading and Managing
- Leadership Styles
- Making Connections
- Applying the Styles
- The Cycle of Styles
- Managing Performance
- Making Connections
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Business Process Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: The Fundamentals of Business Process Management
- What is Business Analysis?
- How Do I Conduct A Business Analysis?
- What is Enterprise Content Management?
- Defining Content
- Defining Enterprise Content Management
- Enterprise Content Management Model
- The Role of ECM in Business Process Management
- What is Business Process Re-Engineering?
- Case Study
- About Business Process Re-Engineering
- Role of BPR in Business Process Management
- Business Process Re-Engineering Model
- Breaking Down the Model
Session 3: Defining Business Process ManagementTitle
- What is Business Process Management?
- What are Processes?
- Layers of Business Process Management
- The Management Level
- The Process Level
- The Implementation Level
- Brief History of Business Process Management
- What are the Benefits of Business Process Management?
- BPM Benefits
- Summary
Session 4: Reflecting on Processes
- Pre-Assignment Review
Session 5: The Business Process Life Cycle
- Introduction
- The Business Process Life Cycle
- Breaking Down the Model
Session 6: The Vision Phase
- Creating a Vision and Seeing the Big Picture
- What is a Vision?
- Creating a Vision
- Focusing on the Future
- Preparing for Change
- Sharing Your Vision
- Benefits of a Shared Vision
- Dreaming Big
Session 7: The Design Phase
- Gathering Information
- Amount of Human Interaction with Technology
- Level of Automation
- Case Study
- Role of Content
- Volume of Work
- Complexity of Process
- Defining Your Problem
- Rephrase the Problem
- Rephrasing in Action
- Expose and Challenge Assumptions
- Use Facts
- Grow Your Thinking
- Shrink Your Environment Temporarily
- Mini Case Study
- Practice Multiple Perspectives
- Turn it Upside Down
- Frame the Problem Purposely and Positively
- Summary
- Introduction
- Identify Your Future State
- Analyze Current State
- Steps to Bridge Gaps
- Summary
- About Process Mapping
- What is Process Mapping?
- Steps for Creating a Process Map
- Tips and Important Points
- Benefits of Process Mapping
- Symbols and Their Meanings
- Creating a Process Map with a Flow Chart
- Digital Process Map
- Making Connections
- Creating a Process Map with a Swimlane Diagram
- Sample Swimlane Process Map
- Map it Out
- Defining Improvements
- Why is it Important to Define Improvements?
- Case Study
- Establishing Functions and Identifying Function Leaders
- Identifying Function Leaders
- Considerations when Choosing a Leader
Session 8: The Modeling Phase
- Performing What-if Analysis
- Steps to Performing a What-If Analysis
- Sample Guidelines
- Second Step in Performing a What-If Analysis
- Third Step in Performing a What-If Analysis
- Case Study
- Test Driving
- Questions
- Testing the Design
- What Does it Mean to Test the Design?
- Steps for Design Testing
- Breaking Down the Model
- Benefits of Iterative Design
- Summary
Session 9: The Execution Phase
- Implementing Processes
- Exploring Automation
- Automating Processes
- Benefits of Automation
- Potential Pitfalls of Automation
- Steps to Automate a Process
- Summary
- Understanding Business Rules
- Making Connections
- Benefits of Business Rules
- Things to Watch Out For
- The Role of Business Rules in Workflow Engines
- Case Study
- The Importance of Business Rules
- Choosing Software
- Making Connections
- The Role of Workflow Engines
- The Workflow Model
- What is a Workflow Engine?
- Making Connections
- Workflows and Business Rules
- Case Studies
- Steps to Implement a Workflow Engine
- Breaking Down the Model
Session 10: The Monitoring Phase
- Implementing Measures
- Implementing Measures
- Building Your Approach
- Employee Feedback
- What is Business Activity Monitoring (BAM)?
- Making Connections
- Benefits of Business Activity Monitoring
- Purpose of Business Activity Monitoring
- The Role of KPI’s
- The Balanced Scorecard
- Where Does BPM Fit?
- Balanced Scorecard Example
- Benefits of the Balanced Scorecard
- Creating a Balanced Scorecard
- Task
- Scorecard Template
- Identifying Gaps with Process Mining
- Benefits of Process Mining
Session 11: The Optimizing Phase
- What It’s All About
- Case Study
- Case Study
- Business Process Improvement
- Six Steps of Business Process Improvement
- Breaking Down Steps One to Five
- Benefits of a Pilot
- The Final Step
- Introduction to Lean
- The Toyoda Precepts
- The Toyota Production System House
- The Roof
- The Pillars
- The Core
- The Foundation
- The Seven Wastes
- Summary
- Making Connections
- Cut Out the Waste
- Task
- Introduction to Six Sigma
- The Six Sigma Approach
- DMAIC Model
- Breaking Down the Model
- A Look at the Numbers
- Sample Analysis
- A Look at the Numbers
- A Look at the Numbers
- Summary
- Tie It All Together
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Business Succession Planning Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: A Need for Succession Planning
- Defining Succession Planning
- The Definitions
Session 3: Defining a Succession Plan
- Strong Leaders and a Strong Organization
- What’s Important?
- Making Connections
- Components of the Plan
- SUCCESS Model
- Breaking Down the Model
- Setting the Scope
- Case Study One
- Case Study Two
Session 4: Pre-Assignment Review
- Task
- Session 5: Identifying Resources and Analyzing Risks
- Understanding the Marketplace
- What About Loyalty?
- Finding the Talent
- Coping with Change
- Developing External Successors
- Risk Assessment
- Sample Risk Analysis
- Summary
Session 6: Defining Roles, Responsibilities, and Functions
- Key Factors
- The Role of Individualized Engagement Plans
- Who Gets a Plan?
- Succession Plan Profile
- Working the Plan
- Assignment #1: Complete a Risk Assessment
- Assignment #2: Complete a First Draft of an IEP
- Assignment #3: Create a Biography of Up to 250 Words
Session 7: Gathering Information
- Moving Through the Layers
- Revisiting the Organizational Chart
- Making Connections
Session 8: Forecasting Needs
- Key Ingredients of a Successful Plan
- Coaching and Mentoring
- Making Connections
- Develop Reliable Data Gathering
Session 9: Putting the Plan Together
- Using Appreciative Inquiry (AI)
- A Permanent Vacation
- Tough Choices
- How to Choose the Leader
- Sample Assessment
- Making Connections
Session 10: Putting the Plan into Action
- Phased Implementation
- Changes to Consider
- Making Connections
- Succession Plan Organizational Chart
- Technology
- Making Connections
Session 11: Evaluating and Reviewing the Plan
- Evaluation Challenges
- Evaluation Process
- Breaking Down the Steps
- Sample Evaluation
- Succession Program Evaluation Checklist
- Action Steps That Result From This Assessment
- Checking out the Checklist
Session 12: Your Action Plan
- Plan and Then Do
- Next Steps
- Making Connections
Session 13: Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Basic Business Management Online Bundle, 3 Certificate Courses
Advance Your Skills And Become A Business Expert
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
SANTA DISCOUNTS AND FREE UPGRADES
HURRY OFFER EXTENDED ONE DAY!
About This Course
What you will learn - Learn the Fundamentals of Managing Your Business!
Enjoy BIG Savings with our Basic Business Management Online Bundle, 3 Certificate Courses
1. Basic Business Management: Boot Camp for Business Owners
2. Business Process Management
3.Business Succession Planning
1. Basic Business Management: Boot Camp for Business Owners:Learn the Basics of Business Management
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.
This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.
2. Business Process Management:Learn How to Manage Business Processes
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.
To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.
3. Business Succession Planning:Develop A Succession Plan
Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.
This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Basic Business Management 3 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate in Basic Business Management: Boot Camp for Business Owners Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Who Are You and What Are You About?
- What is Our Business?
- Making Connections
- Pre-Assignment Review
- The Owner’s Role
- Ingredients for Success
- The Business Owner
- The Entrepreneur
- The Freelancer
- Words of Wisdom
- Keeping Things Moving
Session 3: Designing Your Organizational Structure
- Bringing the Idea to Life
- Getting Started
- Growth Phase One
- Growth Phase Two
- Putting the Pieces Together
- Looking at the Options
- Geographic Structure
- Divisional Structure
- Matrix Structure
- Summary
- Making Connections
- Differences for Corporations
- Choosing Board Members
- Board Issues
- The Role of Shareholders
- The Big Picture
- Words of Wisdom
- Current Thinking
- Making Connections
Session 4: Introduction to Operations Management
- Defining Operations Management
- What Does It All Mean?
- Envisioning the Process
- Introduction to Types of Operations
- Types of Operations
- Practical Application
Session 5: Understanding Financial Terms
- Finance
- Recording Financial Transactions
- General Accepted Accounting Principles (GAAP)
- The Income Statement
- Income Statement Equation
- Sample Income Statement
- The Balance Sheet
- Balance Sheet Equation
- More About Balance Sheets
- Current vs. Fixed Assets
- Cash Flow Statement
- Statement of Retained Earnings
Session 6: Getting the Right People in Place
- Six Essential Steps of Hiring
- More about Orientation
- More about Onboarding
- Making Connections
Session 7: Getting Your Product Together
- Inventory Management
- Types of Inventory
- More About Inventory
- Understanding the Value Chain
- Making Connections
- Outsourcing Options
- Quality Control
- Quality Control Philosophy
Session 8: Building a Corporate Brand
- Your Brand
- Example: Acme Widgets Inc.
- Brand Names and Slogans
- Do’s and Don’ts
- Developing a Slogan
- How People Will See Your Images
- Choosing a Color
- Color Spectrum Two
- Fonts
- Sans Serif Fonts
- Specialty Fonts
- Font Considerations
- Simple Pictorial Mark
- Letterform
- Wordmark
- Emblems
- Working It Out
Session 9: Marketing Your Product
- About the Marketing Process
- Cycle Overview
- Stage One: Consumer and Market Analysis
- What Do They Need?
- Who is Buying Our Product? Who is Using Our Product?
- What is the Buying Process?
- How Can I Leverage Segmentation?
- Segmentation Case Study
- Stage Two: Analyzing the Competition and Yourself
- SWOT Analysis
- Next Steps
- Stage Three: Analyzing Distribution Channels
- Making Connections
- Stage Four: Creating a Marketing Plan
- Price
- Price
- Place
- Promotion
- Packaging
- Making Connections
- The Final Stages: Implement, Evaluate, Review, Revise
- Leveraging Social Media
Session 10: Selling Your Product
- Building Your Sales Force
- The Sales Cycle
- Initiate
- Initiate
- Build
- Manage
- Optimize
Session 11: Planning for the Future
- Introduction to Strategic Planning
- Identifying Your Stakeholders
- Taking the Right Approach
- Making Connections
- The Strategic Plan Pyramid
Session 12: Goal Setting and Goal Getting
- Setting Achievable Goals: Identifying Outcomes
- The Four Perspectives
- Customizing the Perspectives
- Timeline for Your Plan
- Goals with SPIRIT
- Getting Into It
Session 13: Succession Planning 101
- What is Succession Planning?
- Replacing vs. Succeeding
- Defining Succession Planning
Session 14: Managing Your Money
- What is a Budget?
- Test All Assumptions
- How Was Last Year?
- How’s The Marketplace Doing?
- What’s It Costing?
- Managing Your Budget
- Know Your Accruals
- Getting it Right
Session 15: Ethics 101
- Are You Ready?
- Sample Codes of Ethics
- Rotary Four-Way Test
- Minnesota Principles
- Asimov’s Three Laws of Robotics
- Your Code of Ethics
Session 16: Building a Strong Customer Care Team
- The Pillars of Success
- The Critical Elements of Customer Service
- Making Connections
- The Remaining Elements
- Critical Element Three: Given Life by the Employeess
- Critical Element Four: Be a Problem Solver
- A Problem Solving Process
- Critical Element Five: Measure It
- Critical Element Six: Reinforce It
- Developing and Maintaining Relationships
Session 17: Training Employees for Success
- Why Continuous Learning?
- Factors for Learning Success
- Getting Motivated for Training
- Steps in the Learning Process
- Making Connections
Session 18: Leadership Essentials
- Leading and Managing
- Leadership Styles
- Making Connections
- Applying the Styles
- The Cycle of Styles
- Managing Performance
- Making Connections
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate in Business Process Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: The Fundamentals of Business Process Management
- What is Business Analysis?
- How Do I Conduct A Business Analysis?
- What is Enterprise Content Management?
- Defining Content
- Defining Enterprise Content Management
- Enterprise Content Management Model
- The Role of ECM in Business Process Management
- What is Business Process Re-Engineering?
- Case Study
- About Business Process Re-Engineering
- Role of BPR in Business Process Management
- Business Process Re-Engineering Model
- Breaking Down the Model
Session 3: Defining Business Process ManagementTitle
- What is Business Process Management?
- What are Processes?
- Layers of Business Process Management
- The Management Level
- The Process Level
- The Implementation Level
- Brief History of Business Process Management
- What are the Benefits of Business Process Management?
- BPM Benefits
- Summary
Session 4: Reflecting on Processes
- Pre-Assignment Review
Session 5: The Business Process Life Cycle
- Introduction
- The Business Process Life Cycle
- Breaking Down the Model
Session 6: The Vision Phase
- Creating a Vision and Seeing the Big Picture
- What is a Vision?
- Creating a Vision
- Focusing on the Future
- Preparing for Change
- Sharing Your Vision
- Benefits of a Shared Vision
- Dreaming Big
Session 7: The Design Phase
- Gathering Information
- Amount of Human Interaction with Technology
- Level of Automation
- Case Study
- Role of Content
- Volume of Work
- Complexity of Process
- Defining Your Problem
- Rephrase the Problem
- Rephrasing in Action
- Expose and Challenge Assumptions
- Use Facts
- Grow Your Thinking
- Shrink Your Environment Temporarily
- Mini Case Study
- Practice Multiple Perspectives
- Turn it Upside Down
- Frame the Problem Purposely and Positively
- Summary
- Introduction
- Identify Your Future State
- Analyze Current State
- Steps to Bridge Gaps
- Summary
- About Process Mapping
- What is Process Mapping?
- Steps for Creating a Process Map
- Tips and Important Points
- Benefits of Process Mapping
- Symbols and Their Meanings
- Creating a Process Map with a Flow Chart
- Digital Process Map
- Making Connections
- Creating a Process Map with a Swimlane Diagram
- Sample Swimlane Process Map
- Map it Out
- Defining Improvements
- Why is it Important to Define Improvements?
- Case Study
- Establishing Functions and Identifying Function Leaders
- Identifying Function Leaders
- Considerations when Choosing a Leader
Session 8: The Modeling Phase
- Performing What-if Analysis
- Steps to Performing a What-If Analysis
- Sample Guidelines
- Second Step in Performing a What-If Analysis
- Third Step in Performing a What-If Analysis
- Case Study
- Test Driving
- Questions
- Testing the Design
- What Does it Mean to Test the Design?
- Steps for Design Testing
- Breaking Down the Model
- Benefits of Iterative Design
- Summary
Session 9: The Execution Phase
- Implementing Processes
- Exploring Automation
- Automating Processes
- Benefits of Automation
- Potential Pitfalls of Automation
- Steps to Automate a Process
- Summary
- Understanding Business Rules
- Making Connections
- Benefits of Business Rules
- Things to Watch Out For
- The Role of Business Rules in Workflow Engines
- Case Study
- The Importance of Business Rules
- Choosing Software
- Making Connections
- The Role of Workflow Engines
- The Workflow Model
- What is a Workflow Engine?
- Making Connections
- Workflows and Business Rules
- Case Studies
- Steps to Implement a Workflow Engine
- Breaking Down the Model
Session 10: The Monitoring Phase
- Implementing Measures
- Implementing Measures
- Building Your Approach
- Employee Feedback
- What is Business Activity Monitoring (BAM)?
- Making Connections
- Benefits of Business Activity Monitoring
- Purpose of Business Activity Monitoring
- The Role of KPI’s
- The Balanced Scorecard
- Where Does BPM Fit?
- Balanced Scorecard Example
- Benefits of the Balanced Scorecard
- Creating a Balanced Scorecard
- Task
- Scorecard Template
- Identifying Gaps with Process Mining
- Benefits of Process Mining
Session 11: The Optimizing Phase
- What It’s All About
- Case Study
- Case Study
- Business Process Improvement
- Six Steps of Business Process Improvement
- Breaking Down Steps One to Five
- Benefits of a Pilot
- The Final Step
- Introduction to Lean
- The Toyoda Precepts
- The Toyota Production System House
- The Roof
- The Pillars
- The Core
- The Foundation
- The Seven Wastes
- Summary
- Making Connections
- Cut Out the Waste
- Task
- Introduction to Six Sigma
- The Six Sigma Approach
- DMAIC Model
- Breaking Down the Model
- A Look at the Numbers
- Sample Analysis
- A Look at the Numbers
- A Look at the Numbers
- Summary
- Tie It All Together
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Business Succession Planning Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: A Need for Succession Planning
- Defining Succession Planning
- The Definitions
Session 3: Defining a Succession Plan
- Strong Leaders and a Strong Organization
- What’s Important?
- Making Connections
- Components of the Plan
- SUCCESS Model
- Breaking Down the Model
- Setting the Scope
- Case Study One
- Case Study Two
Session 4: Pre-Assignment Review
- Task
- Session 5: Identifying Resources and Analyzing Risks
- Understanding the Marketplace
- What About Loyalty?
- Finding the Talent
- Coping with Change
- Developing External Successors
- Risk Assessment
- Sample Risk Analysis
- Summary
Session 6: Defining Roles, Responsibilities, and Functions
- Key Factors
- The Role of Individualized Engagement Plans
- Who Gets a Plan?
- Succession Plan Profile
- Working the Plan
- Assignment #1: Complete a Risk Assessment
- Assignment #2: Complete a First Draft of an IEP
- Assignment #3: Create a Biography of Up to 250 Words
Session 7: Gathering Information
- Moving Through the Layers
- Revisiting the Organizational Chart
- Making Connections
Session 8: Forecasting Needs
- Key Ingredients of a Successful Plan
- Coaching and Mentoring
- Making Connections
- Develop Reliable Data Gathering
Session 9: Putting the Plan Together
- Using Appreciative Inquiry (AI)
- A Permanent Vacation
- Tough Choices
- How to Choose the Leader
- Sample Assessment
- Making Connections
Session 10: Putting the Plan into Action
- Phased Implementation
- Changes to Consider
- Making Connections
- Succession Plan Organizational Chart
- Technology
- Making Connections
Session 11: Evaluating and Reviewing the Plan
- Evaluation Challenges
- Evaluation Process
- Breaking Down the Steps
- Sample Evaluation
- Succession Program Evaluation Checklist
- Action Steps That Result From This Assessment
- Checking out the Checklist
Session 12: Your Action Plan
- Plan and Then Do
- Next Steps
- Making Connections
Session 13: Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
