About This Course
What you will learn - How To Resolve Conflicts of Any Size
|
|
Get BIG Savings with our Conflict Resolution Online Bundle, 5 Certificate Courses
- Conflict Resolution
- Communication Strategies
- Interpersonal Skills
- Stress Management
- Negotiation Skills
1. Conflict Resolution: Learn How To Resolve Conflicts of Any Size
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame with this Conflict Resolution Training Course. Choose a Workplace Conflict Resolution Course for conflict resolution in the workplace training.
2. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!
Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.
Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.
3. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This conflict settlement course will help you understand the different methods of communication and how to make the most of each of them.
4. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. In this workplace conflict settlement classes, you will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
5. Stress Management: How To Address and Overcome Stressful Situations
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.
The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Conflict Resolution 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Conflict Resolution Online Course
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
- Conflict, What Is It?
- What is Effective Conflict Resolution?
- Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Section Four: Creating a Communicative Atmosphere
- Defuse Emotions
- Setting Ground Rules
- Choosing the Time and Place
Section Five: Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Section Six: Focusing on Individual and Shared Needs
- Identify Common Ground
- Build Positive Energy and Goodwill
- Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- Identifying the Benefits of Resolution
Section Eight: Create Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
Section Nine: Solution Building
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
Module Ten: The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
Module Eleven: Additional Tools
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
Module Twelve: Wrapping Up
Course 2 - Certificate In Anger Management Online Course
Section One: Getting Started
- Objectives
Section Two: The Nature of Anger
- The Pentagon of Anger
- Fight or Flight
- Myths about Anger
Section Three: The Right & Wrong
- Wrong ways of Dealing with Anger
- Right Ways of Dealing with Anger
Section Four: Controlling Anger
- The Warning Signs
- Coping Thoughts
- Using Relaxation Techniques
- The Need to Vent
Section Five: Separate the People from the Problem
- Objective or Subjective Language
- Identifying the Problem
- Using “I” Messages
Section Six: Working the Problem Together
- The Art of Disagreement
- 10 Negotiation Tips
- Building Consensus
- Brainstorming Rules (Key to Success)
Section Seven: Solving the Problem Together
- Choosing the Best Solution
- Implementing, Evaluating, and Adapting
Section Eight: Dealing with Your Anger
- What are Hot Buttons
- Identifying Your Hot Buttons
- Your Anger Log
Section Nine: Alter Avoid Accept
- Alter
- Avoid
- Accept
Section Ten: Dealing with Angry People
- De-escalate the Situation
- When to Back Off
Section Eleven: Pulling It All Together
- Process Overview
- Put it into Practise
Section Twelve: Wrapping Up
Course 3 - Certificate In Communication Strategies Online Course
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 4 - Certificate In Interpersonal Skills Online Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 5 - Certificate In Stress Management Online Course
Module One - Getting Started
Module Two - Understanding Stress
- What is stress?
- What is eustress?
- Understanding the triple A approach
Module Three - Creating a Stress-Reducing Lifestyle
- Eating properly
- Exercising regularly
- Sleeping well
Module Four - Altering the Situation
- The first A
- Identifying appropriate situations
- Creating effective actions
Module Five - Avoiding the Situation
- The second A
- Identifying appropriate situations
- Creating effective actions
Module Six - Accepting the Situation
- The third A
- Identifying appropriate situations
- Creating effective actions
Module Seven - Using Routines to Reduce Stress
- Planning meals
- Organising chores
- Using a to-do list
Module Eight - Environmental Relaxation Techniques
- Finding a Sanctuary
- Using music
- Seeing the humor
Module Nine - Physical Relaxation Techniques
- Soothing stretches
- Deep breathing
- Tensing and relaxing
- Meditation
Module Ten - Coping with Major Events
- Establishing a support system
- Creating a plan
- Knowing when to seek help
Module Eleven - Our Challenge to You
- Creating a stress log
- Week One: Recording events
- Week Two: Identifying stressors and creating a plan
- Week Three: Creating new habits
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends today!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Conflict Resolution Online Bundle, 5 Certificate Courses
Develop and Improve Your Resolution Skills Today
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
SANTA DISCOUNTS AND FREE UPGRADES
HURRY OFFER ENDS MIDNIGHT TODAY!
About This Course
What you will learn - How To Resolve Conflicts of Any Size
|
|
Get BIG Savings with our Conflict Resolution Online Bundle, 5 Certificate Courses
- Conflict Resolution
- Communication Strategies
- Interpersonal Skills
- Stress Management
- Negotiation Skills
1. Conflict Resolution: Learn How To Resolve Conflicts of Any Size
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.
Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame with this Conflict Resolution Training Course. Choose a Workplace Conflict Resolution Course for conflict resolution in the workplace training.
2. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!
Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.
Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.
3. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This conflict settlement course will help you understand the different methods of communication and how to make the most of each of them.
4. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. In this workplace conflict settlement classes, you will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
5. Stress Management: How To Address and Overcome Stressful Situations
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.
The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Conflict Resolution 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Conflict Resolution Online Course
Section One: Getting Started
Section Two: Introduction to Conflict Resolution
- Conflict, What Is It?
- What is Effective Conflict Resolution?
- Understanding the Effective Conflict Resolution Process
Section Three: Effective Conflict Resolution Styles
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
Section Four: Creating a Communicative Atmosphere
- Defuse Emotions
- Setting Ground Rules
- Choosing the Time and Place
Section Five: Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Section Six: Focusing on Individual and Shared Needs
- Identify Common Ground
- Build Positive Energy and Goodwill
- Strengthen Your Partnership
Section Seven: Analysing to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- Identifying the Benefits of Resolution
Section Eight: Create Options
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
Section Nine: Solution Building
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
Module Ten: The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
Module Eleven: Additional Tools
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
Module Twelve: Wrapping Up
Course 2 - Certificate In Anger Management Online Course
Section One: Getting Started
- Objectives
Section Two: The Nature of Anger
- The Pentagon of Anger
- Fight or Flight
- Myths about Anger
Section Three: The Right & Wrong
- Wrong ways of Dealing with Anger
- Right Ways of Dealing with Anger
Section Four: Controlling Anger
- The Warning Signs
- Coping Thoughts
- Using Relaxation Techniques
- The Need to Vent
Section Five: Separate the People from the Problem
- Objective or Subjective Language
- Identifying the Problem
- Using “I” Messages
Section Six: Working the Problem Together
- The Art of Disagreement
- 10 Negotiation Tips
- Building Consensus
- Brainstorming Rules (Key to Success)
Section Seven: Solving the Problem Together
- Choosing the Best Solution
- Implementing, Evaluating, and Adapting
Section Eight: Dealing with Your Anger
- What are Hot Buttons
- Identifying Your Hot Buttons
- Your Anger Log
Section Nine: Alter Avoid Accept
- Alter
- Avoid
- Accept
Section Ten: Dealing with Angry People
- De-escalate the Situation
- When to Back Off
Section Eleven: Pulling It All Together
- Process Overview
- Put it into Practise
Section Twelve: Wrapping Up
Course 3 - Certificate In Communication Strategies Online Course
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 4 - Certificate In Interpersonal Skills Online Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 5 - Certificate In Stress Management Online Course
Module One - Getting Started
Module Two - Understanding Stress
- What is stress?
- What is eustress?
- Understanding the triple A approach
Module Three - Creating a Stress-Reducing Lifestyle
- Eating properly
- Exercising regularly
- Sleeping well
Module Four - Altering the Situation
- The first A
- Identifying appropriate situations
- Creating effective actions
Module Five - Avoiding the Situation
- The second A
- Identifying appropriate situations
- Creating effective actions
Module Six - Accepting the Situation
- The third A
- Identifying appropriate situations
- Creating effective actions
Module Seven - Using Routines to Reduce Stress
- Planning meals
- Organising chores
- Using a to-do list
Module Eight - Environmental Relaxation Techniques
- Finding a Sanctuary
- Using music
- Seeing the humor
Module Nine - Physical Relaxation Techniques
- Soothing stretches
- Deep breathing
- Tensing and relaxing
- Meditation
Module Ten - Coping with Major Events
- Establishing a support system
- Creating a plan
- Knowing when to seek help
Module Eleven - Our Challenge to You
- Creating a stress log
- Week One: Recording events
- Week Two: Identifying stressors and creating a plan
- Week Three: Creating new habits
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends today!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.