Foundations of Hospitality Excellence: Mastering Reception and Management

1. Hotel Reception Course
2. Hotel Receptionist Administration Course
3. Hotel Management Course 

Embark on a transformative journey into the world of hotel reception and hospitality with our comprehensive 3-Course Bundle. Designed for aspiring hotel professionals, receptionists, and those seeking to thrive in the dynamic hospitality sector, this bundle provides a well-rounded education covering essential skills and industry insights.

1. Hotel Reception Course

Unlock the secrets of seamless guest interactions with our foundational Hotel Reception Course. Dive into the art of check-ins, reservations, and effective communication, setting the stage for a successful career at the front desk.

2. Hotel Receptionist Administration Course

Elevate your administrative skills with a focus on the unique demands of hotel reception. From handling inquiries to managing guest profiles, this course empowers you with the organizational prowess required for efficient front office operations.

3. Hotel Management Course

Broaden your perspective and delve into the broader aspects of hotel operations with our Hotel Management Course. Gain insights into leadership, strategic decision-making, and overall hotel administration to navigate the complex landscape of hospitality management.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

1. All courses are easy to follow and understand
2. Unlimited lifetime access to course materials
3. Study as many courses as you want
4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
5. You can study from home or at work, at your own pace, in your own time
6. Download printer friendly course content

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Course Bundle includes the following courses, below is a summary of each course  

Course 1: Hotel Reception Course

Module 1: An Overview of Hotel Reception

• To learn about different training options for hotel reception jobs
• To understand the career opportunities available in hotel reception
• To know what you need to be a success in hotel reception
• To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

• To learn about the most common tasks for hotel receptionists
• To learn how to check guests in and out
• To understand how to take reservations
• To learn about the guest services a hotel receptionist is responsible fo

Module 3 : Customer Service in Hotel Reception

• To learn about the fundamentals of customer service
• To learn about the importance of empathy for travellers
• To understand more about communicating with customers at the desk
• To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

• To learn about the fundamentals of communication
• To understand how verbal skills play a role in hotel reception
• To understand how non-verbal communication skills play a role in hotel reception
• To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

• To understand the fundamentals of telephone etiquette
• To understand why telephone etiquette is important in a hotel
• To learn about the dos of telephone etiquette
• To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

• To learn about difficult hotel guests
• To explore some common types of difficult hotel guests
• To learn some tips that will help in dealing with difficult guests
• To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

• To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
• To learn about the main duties, clerical, and technical skills required for hotel reception work
• To understand the importance of good communication and organisational abilities
• To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

• To understand the importance of key skills and computer programs for receptionists
• To explain the need for a property management system in hotel reception work
• To be introduced to the OPERA Property Management System program (PMS)
• To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

• To understand the concept of branding and how it applies to the hospitality industry
• To explain the value of establishing a standard and what is expected from a branded hotel
• To determine the importance and impact of standards in the industry
• To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

• To learn about the importance of teamwork
• To learn about the key characteristics of a team player
• To learn how to work with the kitchen
• To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

• To understand hotel safety and security
• To explore different safety topics that apply to the workplace
• To explore different security topics that apply to the workplace
• To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

• To learn about selling and marketing hotel services as a receptionist
• To differentiate between upselling and cross-selling approaches
• To understand the benefits of reception upselling and cross-selling products and services
• To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

• To learn what it means to dress for professionalism
• To understand how to dress for an interview
• To learn about choosing appropriate clothing for work
• To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

• To explore the definition of stress
• To understand how stress applies to the role of the hotel receptionist
• To discover ways to keep stress under control
• To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

• To explain the importance of adhering to codes, laws, and regulations in hospitality
• To understand the rules of disclosure pertaining to business and domain names
• To explain fire safety regulations and how to adhere to them in the hotel
• To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

• To understand the role of the hotel receptionist
• To explore the history of the hotel receptionist
• To explore the basic requirements of becoming a hotel receptionist
• To explore continuing education and training for hotel receptionists

Course 2: Hotel Receptionist Administration Course

• About the different responsibilities that are often required of a hotel receptionist
• The skills that are required to be a hotel receptionist
• The benefits of working as a hotel receptionist in the hospitality and tourism sector
• Tips and advice for obtaining the required skill set required to become a hotel receptionist

Course 3: Hotel Management Course 

Module 1: Introduction to the Industry
Module 2 : Products and Services Offered in the Hospitality Industry
Module 3 : About Hotels
Module 4 : Personal Appearance and Skills
Module 5 : The English Language & Your Local Knowledge
Module 6 : Types of Customers and Relationships
Module 7 : Taking Reservations by Phone and Email
Module 8 : Welcoming Guests and Checking In and Checking Out
Module 9 : The Do’s and Don’ts of Interacting with Guests
Module 10 : Developing Your Telephone Skills
Module 11 : Payment Methods and Dealing with Foreign Currency
Module 12 : Front Desk Management
Module 13 : Housekeeping and Servicing Rooms
Module 14 : Building and Facility Management
Module 15: Front of House Restaurant and Bar
Module 16: Dealing with Lost & Found and Late Checkouts
Module 17: Hotel Terminology
Module 18: Career Progression
Module 19: Leadership Qualities and Engaging with Staff
Module 20: The Key to Paperwork
Module 21: Dealing with Emergencies
Module 22: Dealing with Costs
Module 23: Marketing Your Hotel

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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