What you will learn:

Learn To Become A Successful Restaurant Manager

The restaurant management is a comprehensive online course to provide you with everything you need to know to become a successful restaurant manager. The course provides you with insight, information, skills and advice to help you fulfil your role as a restaurant manager and exceed your clients' expectations on a daily basis.

Introduction to the Restaurant Management Certificate

This course is broken into manageable modules which you can access online. The course is accessible on any device, so you can study from anywhere with an internet connection using your PC, laptop, tablet or phone.

During your studies you will have access to online support who can guide and assist you and provide you with the support you need to complete your studies and obtain your certification. When you reach the end of the modules, you will be required to pass a multiple choice test. The test has questions on what you have learned. On passing, you will be able to immediately download and print your certificate.

By the end of this course, you will learn:

• An introduction to the front of house of a restaurant.
• The role of a restaurant manager in all types of restaurants anywhere in the world.
• Learn about the different types of restaurant establishments and layouts.
• Know the importance of excellent customer service within the hospitality industry.
• Learn how to deal with customer complaints in a calm and effective manner to ensure the client will return again in the future.
• Know your drinks. Knowing your drinks is imperative as a restaurant manager, along with how to serve them correctly.
• Get to know your food. The importance of knowing every aspect of the menu, what is in each dish and food allergies.
• Know the different restaurant licensing laws. This also covers the importance of age verification and what you can accept to verify the age of your clients.
• Learn various restaurant system checklists. Know what checklists you need, how to put them in place and how to monitor them to ensure the restaurant runs smoothly at all times.
• Know the health and safety laws associated with a restaurant from front of house to the kitchen, food safety and more.
• Be up to date with restaurant terminology that you may encounter from time to time.

Course Fast Facts:

1. Learn the fundamentals of Restaurant Service & Management
2. Comprehensive 21 module Accredited Certificate in Restaurant Service & Management Online Course 
3. Study along with simple instructions & demonstrations
4. Written and developed by leading Restaurant Service & Management experts
5. Receive one-on-one online help & support
6. Unlimited, lifetime access to online course
7. Certificate of completion awarded with passing score for the online assessment
8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Module 1 : Introduction to Front-of-House Hospitality

• How to provide the best possible customer service at all times.
• How the way you dress affects how you are perceived.
• How to be professional even when the customer is being awkward.
• How to look at your body language and understand how you come across.

Module 2 : The Role of Restaurant Manager

• How the restaurant manager deals with the business side of the restaurant.
• How the manager deals with the front-of-house.
• How the manager deals with the general housekeeping.
• How the manager has to contend with customer issues.

Module 3 : Types of Dining Establishments, Restaurant Layouts, and Decor.

• The different types of dining establishments.
• How this changes your management style.
• How to deal with different restaurant layouts.
• How to divide staff to cope with the layout.

Module 4 : Customer Service

• How to meet and greet customers.
• How to take reservations.
• How to correctly seat people.
• How to take their orders.

Module 5 : Dealing with Customer Complaints

• How to address the customer with their initial complaint.
• A step by step guide on how to handle the situation.
• How you must act on a personal level to address their issues.
• How to adequately resolve the situation.

Module 6 : Know Your Drinks

• The basics of different drinks
• Which wine works best with which food
• How to serve drinks correctly
• How to give advice on drinks to customers

Module 7 : Know Your Food

• Understanding the menu.
• Dealing with starters.
• Dealing with meat dishes.
• Dealing with fish dishes.

Module 8 : Restaurant Licensing Laws

• The importance of the laws.
• The need for an age verification process.
• How to ask for ID.
• The age verification laws.

Module 9 : Building Guest Services Around Excellence

• The areas where excellence is required.
• How to take guests into consideration.
• Dealing with feedback.
• Announcing the changes that have been made.

Module 10 : A Restaurant System of Checklists

• The importance of checklists.
• Where checklists should be used.
• What should appear in them.
• Who should be in charge of individual areas.

Module 11 : The Importance of Teamwork

• Why teamwork is important.
• How to build a good team.
• How to hire the correct staff.
• How to create a positive working environment.

Module 12 : Health and Safety Laws

• The basics of the health and safety laws.
• How they apply to the restaurant.
• What to do when an incident occurs.
• What to do after an incident.

Module 13 : Health, Safety and Restaurant Management

• To learn about different bacteria that cause food poisoning
• To understand the importance of restaurant sanitisation
• To learn how to keep food safe in storage
• To understand how to write a health and safety policy

Module 14 : Dealing with Inspections

• To learn about the different inspections that a restaurant may undergo
• To learn about the inspection process
• To learn about what to expect from the inspection process
• To understand the restaurant's obligations to comply with inspection results

Module 15 : Digital Technology and Restaurant POS Systems

• To understand the basics of POS systems
• To learn about POS system features
• To learn about the latest POS technology
• To understand how to choose a POS system for a restaurant

Module 16 : Dealing With Staff

• To learn about hiring staff and management
• To learn about training employees
• To learn about writing an employee handbook
• To learn about creating an employee uniform

Module 17 : Planning and Pricing a Menu

• To learn how to research a menu
• To learn basic guidelines for putting together a menu
• To understand the importance of being able to engineer a menu
• To learn how to price a menu correctly

Module 18 : Restaurant Operations

• To learn about how to create a restaurant budget
• To learn how to cut food costs
• To understand how energy costs affect a restaurant's profits
• To learn about leasing restaurant equipment

Module 19 :Upselling Strategies

• To understand the importance of training servers to upsell
• To understand the importance of having a comprehensive understanding of the menu
• To understand the importance of taking social cues when upselling products
• To learn about different types of upselling strategies

Module 20 : Restaurant Entertainment and Music Licensing

• To understand why entertainment and music licensing is necessary
• To learn about the different licensing agencies
• To understand entertainment and music licensing laws
• To learn about when you require licensing for live entertainment

Module 21 : Restaurant Branding, Marketing, Promotions and Decor

• To understand how to find your brand's purpose
• To know what goes into a restaurant brand
• To learn how to create a mission statement for a restaurant
• To learn how to promote a restaurant to the masses

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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