About This Course
What you will learn - Enhance Your Administration Skills to be Effective and Organized
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Get BIG Savings with our Ultimate Administration Support Online Bundle, 10 Certificate Courses
- Administration Support
- Administrative Office Procedures
- Organizational Skills
- Time Management
- Communication Strategies
- Business Writing
- Interpersonal Skills
- Meeting Management
- Body Language Basics
- Skills for the Administrative Assistant
1. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this administrative assistant training course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
2. Administrative Office Procedures: Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures Online Course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations.
By the end of this Administrative Office Procedures Online Short Course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
3. Organizational Skills Online: Achieve Your Goals By Being Organized and Productive
Good organizational skills can prove beneficial in many areas of life, including personal and business areas.
Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.
By the end of this Organizational Skills Online Short Course, you will be able to:
- Examine current habits and routines that are not organized
- Learn to prioritize your time schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organize personal and work space
- Learn to resist procrastination
- Make plans to stay organized in the future
4. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
6. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
7. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
By the end of this Interpersonal Skills Online Short Course, you will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what non-verbal communication is and how it can enhance interpersonal relationships
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
- Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
- Understand how the use of facts and emotions can help bring people to your side
- Identify ways of sharing one's opinions constructively
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
- Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive
8. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
9. Body Language Basics: Understanding Body Language is a Great Advantage in Daily Communication
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.
Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
By the end of this Body Language Basics Online Short Course, you will be able to:
- Define body language
- Understand the benefits and purpose of interpreting body language
- Learn to interpret basic body language movements
- Recognize common mistakes when interpreting body language
- Understand your own body language and what you are communicating
- Practice your body language skills
10. Skills for the Administrative Assistant: Learn the Basics of Becoming an Administrative Assistant
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.
In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.
By the end of the Skills for the Administrative Assistant Online Short Course, you will be able to:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Administration Support 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Administration Support
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 2 - Administrative Office Procedures
Module One: Getting Started
By the end of this course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
Module Two: Why Your Office Needs Adminstrative Procedures
- Business Continuity
- Succession Planning
- Internal and External Audit Requirements
- Recovery Planning
Module Three: Gathering the Right Tools
- Binder
- Section Divider
- Sheet Protectors
- Cover to Cover Binders
Module Four: Identiyfing Procedures to Include
- Tracking Tasks for Some Days
- Reach Out to Other Employees for Feedback/Ideas
- Write Down Daily Tasks
- Keep Track Using a Spreadsheet
Module Five: Top Five Procedures to Record
- Use a Template to Stay Consistent from Track to Track
- Be as Detailed as Possible
- Use Bullet Points Instead of Paragraphs
- Ask Someone to Execute the Procedure
Module Six: What to Include in Your Binder (I)
- Phone Etiquette
- Business Writing
- Effective Time Management
- Creating Meeting Arrangements
Module Seven: What to Include in Your Binder (II)
- Policy on Absences
- Breaks
- Salaries
- Benefits
Module Eight: Organizing Your Binder
- Create a Table of Contents
- List Each Section (e.g. Accounting)
- List Procedures in that Section
- Keep Binder Updated with any New Changes
Module Nine: What Not to Include in the Procedure Guide
- Passwords
- Identify Other Confidential Information Via Your Employer
- Store Information in a Separate Folder Outside of the Guide
- Find a Secure Location to Store
Module Ten: Share Office Procedure Guide
- Give Guide to Boss/Executive to Review
- Inform Office Personnel of Procedure Guide
- Place Guide in a Visible Area
- Allow Office Personnel to Express Improvements/Updates if Needed
Module Eleven: Successfully Executing the Guide
- Create a One Hour Meeting/Seminar for Employees
- Stay Consistent with Procedures
- Make Employees Aware of any Updated Changes
- Keep Open to Improvements
Module Twelve: Wrapping Up
Course 3 - Organizational Skills
Module One - Getting Started
Module Two - Remove the Clutter
- Just do it
- You dont have to keep everything
- Three boxes: Keep, donate and trash
- A place for everything and everything in it's place
Module Three - Prioritize
- Write it down
- Urgent / Important Matrix
- Divide tasks
- 80/20 rule
Module Four - Scheduling Your Time
- Have a master calendar
- Setting deadlines
- Remove or limit the time wasters
- Coping with things outside of your control
Module Five - To Do Lists
- Use a day planner
- Finish what you start
- Focus on the important
- Do quick tasks immediately
Module Six - Paper and Paperless Storage
- Find a system that works for you
- Make it consistent
- Make it time sensitive
- Setting up archives
Module Seven - Organization in Your Work Area
- Keeping items within arm's reach
- Only have current projects on your desk
- Arranging your drawers
- Organize to match your workflow
Module Eight - Tools to Fight Procrastination
- Eat that Frog!
- Remove distractions
- Give yourself a reward
- Break up large tasks
Module Nine - Organizing Your Inbox
- Setting delivery rules
- Folder and message hierachy
- Deal with email right away
- Flag and highlight important items
Module Ten - Avoid the Causes of Disorganisation
- Keeping everything
- Not being consistent
- Not following a schedule
- Bad habits
Module Eleven - Discipline is the Key to Stay Organised
- Stay within your systems
- Learn to say No
- Have organisiation be part of your life
- Plan for tomorrow, today
Module Twelve - Wrapping Up
Course 4 - Time Management
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 6 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 7 - Interpersonal Skills
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 8 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 9 - Body Language Basics
Module One - Getting Started
Module Two -Communicating with Body Language
- Learning a new language
- The power of body language
- More than words
- Actions speak louder than words
Module Three - Reading Body Language
- Head position
- Translating gestures into words
- Open vs Closed body language
- The eyes have it
Module Four - Body Language Mistakes
- Poor posture
- Invading personal space
- Quick movements
- Fidgeting
Module Five - Gender Differences
- Facial Expressions
- Personal Distances
- Female Body Language
- Male Body Language
Module Six - Nonverbal Communication
- Common gestures
- The signals you send to others
- It's not what you say, it's how you say it
- What your posture says
Module Seven - Facial Expressions
- Linked with emotion
- Micro-expressions
- Facial action coding systems (FACS)
- Universal facial expressions
Module Eight - Body Language in Business
- Communicate with power
- Cultural differences
- Building trust
- Mirroring
Module Nine - Lying and Body Language
- Watch their hands
- Forced smiles
- Eye contact
- Changes in posture
Module Ten - Improve your Body Language
- Be aware of your movements
- The power of confidence
- Position and posture
- Practice in a mirror
Module Eleven - Matching your Words to your Movement
- Involuntary movements
- Say what you mean
- Always be consistent
- Actions will trump words
Module Twelve - Wrapping Up
Course 10 - Skills for the Administrative Assistant
Session 1: Course Overview
- Learning Objectives
- Pre-Course Assessment
Session 2: Personal Best, Professional Best
- The Importance of Appearance
- Tips for Success
- First Impressions Count!
Session 3: Putting Others at Ease
- Making Connections
Session 4: Distorted Thinking
- Angelique’s Thinking
- Questions
- Distorted Thinking
Session 5: The Steps to Feeling Good
- The Steps to Feeling Good
Session 6: Understanding Assertiveness
- Understanding Assertiveness
- Opposite Ends of the Spectrum
- Aggressive Behavior
- Manipulative or Passive-Aggressive Behavior
- Passive Behavior
- Assertive Behavior
- Quiz
- Evaluation
Session 7: Improving Your Assertiveness Skills
- Using "I" Messages
- "I" Message Steps
- Dealing with Aggressive People
Session 8: Communication Skills
- Communication Skills
Session 9: Asking and Listening
- Asking Questions
- Closed Questions
- Open Questions
- Clarifying Questions
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
Session 10: Non-Verbal Messages
- About Non-Verbal Messages
- Body Language
- The Signals People Send
Session 11: Writing Skills
- The Four C's
- Be Clear
- Be Concise
- Be Complete
- Be Correct
- About Commas
- Other Uses for Commas
- When Not to Use Commas
- About Semicolons, Part One
- About Semicolons, Part Two
- About Colons
- About Apostrophes
- Showing Possession with Apostrophes
- Other Uses of Apostrophes
- Spelling Tips and Tricks
- Proofreading
- Letters and Memos
Session 12: Getting Ahead
- What Employees Want
- Your Supervisor
- The Survey Says…
- What Others Want
Session 13: Self-Management
- Self-Management
- Creating Routines
- Making Connections
- Time Management Tips
- Where Do You Stand?
- Organizing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator, Part One
- The Incubator, Part Two
- Being Proactive
- Planning Guidelines
Session 14: Setting Goals
- Setting Goals with SPIRIT
- A Personal Action Plan
Session 15: Working as a Team
- Vegetable Head
- Brainstorming
Session 16: Working with Difficult People
- Working with Difficult People
- Blending, Part One
- Blending, Part Two
- Redirecting
- Identify Positive Intent
- Identify Highly Valued Criteria
- When Discussions Degenerate Into Conflict
- Tips for Dealing with Difficult People
Session 17: Learning to Say No
- Ways to Say No
- The Persistent Response
- Guidelines for Saying No
- Making Connections
- Case Studies
- Scenarios
- Scenarios
- Scenarios
Session 18: Dealing with Stress
- About Stress
- Deep Breathing
- Visualize
- Music
- Acupressure and Massage
- Laughter
- Replace Worry with Problem Solving
- Meditation
- Resilience
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
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with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
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Course duration, is listed under Course Summary
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All the required material for your course is included in the online system, you do not need to buy anything else.
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you will be required to complete a multiple-choice test online at the
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Ultimate Administration Support Online Bundle, 10 Certificate Courses
The Most Comprehensive Administration Support Bundle
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
3-DAY WEEKEND SALE - ENDS 24 NOV
BEAT THE PRICE RISE!
About This Course
What you will learn - Enhance Your Administration Skills to be Effective and Organized
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Get BIG Savings with our Ultimate Administration Support Online Bundle, 10 Certificate Courses
- Administration Support
- Administrative Office Procedures
- Organizational Skills
- Time Management
- Communication Strategies
- Business Writing
- Interpersonal Skills
- Meeting Management
- Body Language Basics
- Skills for the Administrative Assistant
1. Administration Support: Enhance Your Administration Skills to be Effective and Organized
Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Our Administration Support Online Short Course will help you get there.
The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In this administrative assistant training course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.
The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
By the end of this Administration Support Online Short Course, you will be able to:
- Get Yourself Organized
- Manage your time more effectively
- Prioritize your time and get things done
- Complete Special Tasks
- Improve your Communication Skills
- Improve your Non-Verbal Communication Skills
- Empower Yourself
- Deal with your managers more effectively
- Take Care of Yourself
2. Administrative Office Procedures: Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures Online Course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations.
By the end of this Administrative Office Procedures Online Short Course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
3. Organizational Skills Online: Achieve Your Goals By Being Organized and Productive
Good organizational skills can prove beneficial in many areas of life, including personal and business areas.
Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.
By the end of this Organizational Skills Online Short Course, you will be able to:
- Examine current habits and routines that are not organized
- Learn to prioritize your time schedule and daily tasks
- Determine ways of storing information and supplies
- Learn to organize personal and work space
- Learn to resist procrastination
- Make plans to stay organized in the future
4. Time Management: How To Manage Your Time And Get Things Done
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.
As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.
Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.
Course Topics:
- The SMART Way
- Urgent Important Matrix
- The 80/20 Rule
- Eat That Frog
- The Glass Jar
By the end of this Time Management Online Short Course you will be able to:
- Plan and prioritize daily activities efficiently and in a productive manner.
- Triumph over procrastination.
- Effectively deal with crises.
- Organize your workspace and workflow.
- Efficiently delegate.
- Ritualize your workload.
- Plan effective meetings.
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
6. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
7. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
By the end of this Interpersonal Skills Online Short Course, you will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what non-verbal communication is and how it can enhance interpersonal relationships
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
- Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
- Understand how the use of facts and emotions can help bring people to your side
- Identify ways of sharing one's opinions constructively
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
- Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive
8. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
9. Body Language Basics: Understanding Body Language is a Great Advantage in Daily Communication
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.
Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
By the end of this Body Language Basics Online Short Course, you will be able to:
- Define body language
- Understand the benefits and purpose of interpreting body language
- Learn to interpret basic body language movements
- Recognize common mistakes when interpreting body language
- Understand your own body language and what you are communicating
- Practice your body language skills
10. Skills for the Administrative Assistant: Learn the Basics of Becoming an Administrative Assistant
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.
In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.
By the end of the Skills for the Administrative Assistant Online Short Course, you will be able to:
- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning, and being more assertive.
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Administration Support 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Administration Support
Module One: Getting Started
Module Two: Getting Yourself Organized (Part One)
- Managing Email
- Managing Electronic Files
- Managing the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Yourself Organized (Part Two)
- Organizing Your Workspace
- Using a To-Do Book
Module Four: Managing Your Time More Effectively
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritising
- The Secret to Staying on Track
- Goal Setting
Module Six: Complete Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Improve Your Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same
- Asking Questions
- Communicating with Power
Module Eight: Improve Your Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s not what you Say, It’s how you Say It
Module Nine: Empower Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: Deal With Your Managers More Effectively
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Course 2 - Administrative Office Procedures
Module One: Getting Started
By the end of this course, you will be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
Module Two: Why Your Office Needs Adminstrative Procedures
- Business Continuity
- Succession Planning
- Internal and External Audit Requirements
- Recovery Planning
Module Three: Gathering the Right Tools
- Binder
- Section Divider
- Sheet Protectors
- Cover to Cover Binders
Module Four: Identiyfing Procedures to Include
- Tracking Tasks for Some Days
- Reach Out to Other Employees for Feedback/Ideas
- Write Down Daily Tasks
- Keep Track Using a Spreadsheet
Module Five: Top Five Procedures to Record
- Use a Template to Stay Consistent from Track to Track
- Be as Detailed as Possible
- Use Bullet Points Instead of Paragraphs
- Ask Someone to Execute the Procedure
Module Six: What to Include in Your Binder (I)
- Phone Etiquette
- Business Writing
- Effective Time Management
- Creating Meeting Arrangements
Module Seven: What to Include in Your Binder (II)
- Policy on Absences
- Breaks
- Salaries
- Benefits
Module Eight: Organizing Your Binder
- Create a Table of Contents
- List Each Section (e.g. Accounting)
- List Procedures in that Section
- Keep Binder Updated with any New Changes
Module Nine: What Not to Include in the Procedure Guide
- Passwords
- Identify Other Confidential Information Via Your Employer
- Store Information in a Separate Folder Outside of the Guide
- Find a Secure Location to Store
Module Ten: Share Office Procedure Guide
- Give Guide to Boss/Executive to Review
- Inform Office Personnel of Procedure Guide
- Place Guide in a Visible Area
- Allow Office Personnel to Express Improvements/Updates if Needed
Module Eleven: Successfully Executing the Guide
- Create a One Hour Meeting/Seminar for Employees
- Stay Consistent with Procedures
- Make Employees Aware of any Updated Changes
- Keep Open to Improvements
Module Twelve: Wrapping Up
Course 3 - Organizational Skills
Module One - Getting Started
Module Two - Remove the Clutter
- Just do it
- You dont have to keep everything
- Three boxes: Keep, donate and trash
- A place for everything and everything in it's place
Module Three - Prioritize
- Write it down
- Urgent / Important Matrix
- Divide tasks
- 80/20 rule
Module Four - Scheduling Your Time
- Have a master calendar
- Setting deadlines
- Remove or limit the time wasters
- Coping with things outside of your control
Module Five - To Do Lists
- Use a day planner
- Finish what you start
- Focus on the important
- Do quick tasks immediately
Module Six - Paper and Paperless Storage
- Find a system that works for you
- Make it consistent
- Make it time sensitive
- Setting up archives
Module Seven - Organization in Your Work Area
- Keeping items within arm's reach
- Only have current projects on your desk
- Arranging your drawers
- Organize to match your workflow
Module Eight - Tools to Fight Procrastination
- Eat that Frog!
- Remove distractions
- Give yourself a reward
- Break up large tasks
Module Nine - Organizing Your Inbox
- Setting delivery rules
- Folder and message hierachy
- Deal with email right away
- Flag and highlight important items
Module Ten - Avoid the Causes of Disorganisation
- Keeping everything
- Not being consistent
- Not following a schedule
- Bad habits
Module Eleven - Discipline is the Key to Stay Organised
- Stay within your systems
- Learn to say No
- Have organisiation be part of your life
- Plan for tomorrow, today
Module Twelve - Wrapping Up
Course 4 - Time Management
Section One: Getting Started
Section Two: SMARTER Goals
- The Three P’s
- Create SMARTER Goals
- Prioritizing Your Goals
- Visualize your Goals-Visualization
Section Three: Prioritizing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Being Assertive...Saying “NO” to Requests you can’t meet.
Section Four: Planning
- Using To Do List
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Ready, Fire, Aim!
Section Five: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Section Six: Managing Crisis
- When Crisis Calls...do you have a Contingency Plan?
- Creating a Plan
- Executing the Plan
- Lessons Learned
Section Seven: The Organized Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail...email etiquette
- Using Calendars
Section Eight: Delegating
- When to Delegate?
- Who Should I Delegate to?
- Monitoring the Results
Section Nine: The Power of Ritual...Habits
- What is a Ritual/Routine?
- Example Rituals
- Using Rituals to Maximise Time
Section Ten: Meetings
- Deciding if a Meeting is Necessary... Is the meeting necessary?
- Using the PAT Approach
- Effective Agenda Writing
- Staying on Track
- Was the Meeting Worthwhile?
Section Eleven: Meeting Alternatives
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaboration Applications
Section Twelve: Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 6 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 7 - Interpersonal Skills
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 8 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 9 - Body Language Basics
Module One - Getting Started
Module Two -Communicating with Body Language
- Learning a new language
- The power of body language
- More than words
- Actions speak louder than words
Module Three - Reading Body Language
- Head position
- Translating gestures into words
- Open vs Closed body language
- The eyes have it
Module Four - Body Language Mistakes
- Poor posture
- Invading personal space
- Quick movements
- Fidgeting
Module Five - Gender Differences
- Facial Expressions
- Personal Distances
- Female Body Language
- Male Body Language
Module Six - Nonverbal Communication
- Common gestures
- The signals you send to others
- It's not what you say, it's how you say it
- What your posture says
Module Seven - Facial Expressions
- Linked with emotion
- Micro-expressions
- Facial action coding systems (FACS)
- Universal facial expressions
Module Eight - Body Language in Business
- Communicate with power
- Cultural differences
- Building trust
- Mirroring
Module Nine - Lying and Body Language
- Watch their hands
- Forced smiles
- Eye contact
- Changes in posture
Module Ten - Improve your Body Language
- Be aware of your movements
- The power of confidence
- Position and posture
- Practice in a mirror
Module Eleven - Matching your Words to your Movement
- Involuntary movements
- Say what you mean
- Always be consistent
- Actions will trump words
Module Twelve - Wrapping Up
Course 10 - Skills for the Administrative Assistant
Session 1: Course Overview
- Learning Objectives
- Pre-Course Assessment
Session 2: Personal Best, Professional Best
- The Importance of Appearance
- Tips for Success
- First Impressions Count!
Session 3: Putting Others at Ease
- Making Connections
Session 4: Distorted Thinking
- Angelique’s Thinking
- Questions
- Distorted Thinking
Session 5: The Steps to Feeling Good
- The Steps to Feeling Good
Session 6: Understanding Assertiveness
- Understanding Assertiveness
- Opposite Ends of the Spectrum
- Aggressive Behavior
- Manipulative or Passive-Aggressive Behavior
- Passive Behavior
- Assertive Behavior
- Quiz
- Evaluation
Session 7: Improving Your Assertiveness Skills
- Using "I" Messages
- "I" Message Steps
- Dealing with Aggressive People
Session 8: Communication Skills
- Communication Skills
Session 9: Asking and Listening
- Asking Questions
- Closed Questions
- Open Questions
- Clarifying Questions
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
Session 10: Non-Verbal Messages
- About Non-Verbal Messages
- Body Language
- The Signals People Send
Session 11: Writing Skills
- The Four C's
- Be Clear
- Be Concise
- Be Complete
- Be Correct
- About Commas
- Other Uses for Commas
- When Not to Use Commas
- About Semicolons, Part One
- About Semicolons, Part Two
- About Colons
- About Apostrophes
- Showing Possession with Apostrophes
- Other Uses of Apostrophes
- Spelling Tips and Tricks
- Proofreading
- Letters and Memos
Session 12: Getting Ahead
- What Employees Want
- Your Supervisor
- The Survey Says…
- What Others Want
Session 13: Self-Management
- Self-Management
- Creating Routines
- Making Connections
- Time Management Tips
- Where Do You Stand?
- Organizing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator, Part One
- The Incubator, Part Two
- Being Proactive
- Planning Guidelines
Session 14: Setting Goals
- Setting Goals with SPIRIT
- A Personal Action Plan
Session 15: Working as a Team
- Vegetable Head
- Brainstorming
Session 16: Working with Difficult People
- Working with Difficult People
- Blending, Part One
- Blending, Part Two
- Redirecting
- Identify Positive Intent
- Identify Highly Valued Criteria
- When Discussions Degenerate Into Conflict
- Tips for Dealing with Difficult People
Session 17: Learning to Say No
- Ways to Say No
- The Persistent Response
- Guidelines for Saying No
- Making Connections
- Case Studies
- Scenarios
- Scenarios
- Scenarios
Session 18: Dealing with Stress
- About Stress
- Deep Breathing
- Visualize
- Music
- Acupressure and Massage
- Laughter
- Replace Worry with Problem Solving
- Meditation
- Resilience
Session 19: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
