About This Course
What you will learn - Manage Human Resources In Your Workplace
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Get BIG Savings with our Ultimate Managing Human Resources Online Bundle, 10 Certificate Courses
- Managing Human Resources
- Employee Recruitment
- Employee Termination Processes
- Orientation Handbook: Getting Employees Off to a Good Start
- Workplace Harassment
- Workplace Diversity
- Developing a Training Needs Analysis
- Talent Management
- Generation Gaps
- Millennial Onboarding
1. Managing Human Resources: Manage Human Resources In Your Workplace
The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.
Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.
By the end of this Managing Human Resources Online Course, you will be able to:
- Describe different aspects of Human Resource Management
- Define Human Resources Management terms
- Recruit, interview, and retain employees
- Follow up effectively new employees
- Be an advocate for your employees’ health and safety
- Provide articulate feedback to employees
- Correctly manage situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
2. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
By the end of this Employee Recruitment Online Short Course, you will be able to:
- Defining recruitment
- Understanding the selection process
- Recognising the GROW model and how to set goals
- Preparing for the interview and question process
- Identifying and avoiding bias when making offers
- Discovering ways to retain talent and measure growth
3. Employee Termination Processes: Guide your employees toward the right track and away from poor performing behaviors
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
With our Employee Termination course, you will begin to see how important it is to develop a core set of skills when you find yourselves in a situation where you have to let an employee go.
By the end of this Certificate In Employee Termination Processes Online Course, you will be able to:
- Create employee performance plans
- Identify employees who should be terminated
- Establish effective termination meetings
- Know the “Do’s” and “Don’ts” of firing an employee
- Be able to conduct exit interviews
4. Orientation Handbook: Getting Employees Off to a Good Start
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
5. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment
Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.
Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.
Three main actions constitute harassment:
- When someone is doing something to you to make you uneasy.
- When someone is saying something to you to make you feel uneasy.
- When someone knowingly puts your life at risk in some way.
By the end of this Workplace Harassment Online Short Course, you will be able to:
- Identify the words and actions that constitute harassment
- Understand what the law says about harassment
- Implement anti-harassment policies
- Educate employees and develop anti-harassment policies
- Discuss employer and employee's rights and responsibilities
- Address accusations of harassment
- Apply proper mediation procedures
- Deal with the aftermath of harassment
6. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.
Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.
By the end of this Workplace Diversity Online Short Course, you should be able to:
- Explain the definition, terms, and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
7. Developing a Training Needs Analysis: Elements Of A Training Needs Analysis
Consider training programs that you have taken in the past. Did the skills that you learned benefit your organization? Did they help you do a better job? Did you even take anything beneficial away from the training at all? A training needs analysis can help your participants answer “yes” to all of these questions, and make sure that their time (and their organization’s money) is well spent.
This course covers all the essential elements of a training needs analysis. The first step is using the ICE method to isolate problems, consult with stakeholders, and evaluate your options. Then, you can bring all of the information together into a training needs analysis that will convince readers to take action.
After you complete this Developing a Training Needs Analysis course, you will be able to:
- Understand the value of creating a training needs analysis.
- Apply the ICE method to assess the situation and build your training needs analysis.
- Create a simple yet thorough training needs analysis for your organization or client.
8. Talent Management: Talented Employees are the Key to Success
Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.
We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.
By the end of this Talent Management Online Short Course, you will be able to:
- Define talent and talent management
- Understand the benefits of talent management
- Recognise performance management and ways to review talent
- Identify employee engagement
- Create assessments and training programs
- Learn how to improve employee retention
9. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis. Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.
By the end of this Generation Gaps Online Short Course, you will be able to:
- History behind generation gaps
- What are Traditionalists
- What are Baby Boomers
- What are Generation Xers
- What are Generation Yers
- Differences between each type of generation
- Finding common ground among the generations
- Conflict management
- Leveraging the benefits of generation gaps at work
10. Millennial Onboarding: Master The Advantages & Challenges Of Hiring Millennials
More than ever, millennials – those born between 1980 and 1995 – are entering the workforce and becoming a vital part of our organizations. These workers bring a unique outlook on life to their jobs, and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the onboarding process for millennial employees benefits both the employee and the workplace.
Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.
Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
By the end of this Millennial Onboarding Online Short Course, you will be able to:
- Define onboarding
- Discuss the characteristics of Millennials
- Create an onboarding process for Millennials
- Develop action plans for working with Millennials
- Learn from introspection
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Units of Study
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The Ultimate Managing Human Resource 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Managing Human Resources Online Course
Section One: Getting Started
- Objectives
Section Two: What is HR?
- Human Resources in 2010?
- Human Resource Influencers
Section Three: Recruiting and Interviewing
- Interview for what exactly?
- Setting the scene to Interview
- Five Steps to a Successful Interview
- Behaviourally Based Questions
Section Four: Induction and Retention
- Start as you mean to go on
- Induction/Orientation Checklist
Section Five: Keeping Track
- The Follow Up
- Follow Up Schedules
- Scary Statistics
Section Six: Health & Safety in the Workplace
- Why all the urgency?
- Understanding the Industry Specific Rules of your Country
- Training for HR Managers
Section Seven: Workplace Discrimination & Harassment
- Definitions
- Bullying in the Workplace
- A Manager has Responsibilities
- An Employer has Greater Responsibility
Section Eight: Wellness in the Workplace
- The Business Benefits of Wellness in the Workplace
- Steps to Implementing a Wellness Program
Section Nine: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Ten: Employee Discipline
- The General Discipline Process
- Progressive Discipline
- How to Prepare & Conduct Disciplinary Meetings
- Following Up
Section Eleven: The Dreaded D Word
- Making the Decision
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Words from the Wise
- Action Plans and Evaluations
Course 2 - Certificate In Employee Recruitment Online Course
Module One - Getting Started
Module Two - Introduction to Recruitment
- What is recruitment?
- Challenges and trends
- Sourcing candidates
- Requirements
Module Three - The Selection Process
- Job analysis and descriptions
- The approach
- The recruitment interview
- Testing
Module Four - Goal Setting
- Using the G.R.O.W Model
- Identifying goal areas
- Setting SMART goals
- Using a productivity journal
Module Five - The Interview
- Phone interviews
- Traditional interviews
- Situational interviews
- Stress interviews
Module Six - Types of Interview Questions
- Direct questions
- Non-direct questions
- Hypothetical or Situational questions
- Behavioral descriptive questions
Module Seven - Avoiding Bias in your Selection
- Expectancy effect
- Primacy effect
- Obtaining bias information
- Stereotyping
Module Eight - The Background Check
- Preparation
- Data collection
- Illegal questions
- Being thorough without being pushy
Module Nine - Making your Offer
- Outlining the offer
- Negotiation techniques
- Dealing with difficult issues
- Sealing the deal
Module Ten - Orientation and Retention
- Getting off on the right track
- Your orientation program
- The checklist
- Following up
Module Eleven - Measuring the Results
- Cost breakdown
- Employee quality
- Recruiter effectiveness
- Fine tuning
Module Twelve - Wrapping Up
Course 3 - Certificate In Employee Termination Processes Online Course
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
Module Three: Employees Who Should Be Terminated I
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Under Deliver
Module Four: Employees Who Should Be Terminated II
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
Module Five: Things to Consider When Setting Up the Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
Module Six: The Correct Way to Fire an Employee I
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
Module Seven: The Correct Way to Fire an Employee II
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
Module Eight: What an Employment Termination Checklist Should Contain
- Notification to Human Resources
- Systems Access Terminations
- Return of Company Property 6
- Benefits Status
Module Nine: The “Don’ts” of Firing an Employee I
- No Performance Improvement Plan
- Using an Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
Module Ten: The “Don’ts” of Firing an Employee II
- Not Making the Decision Final
- Let Employee Take Company Property
- Allow Access to Work Area
- Permit Information System Access
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
Course 4 - Certificate In Orientation Handbook: Getting Employees Off to a Good Start Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Workplace Harassment Online Course
Module One - Getting Started
Module Two - The Background
- The law
- Identifying harassment
- Anti-harassment policies
Module Three - Developing an Anti-Harassment Policy
- An anti-harassment policy: What should be covered?
- How model policies work
- Steps to a healthy work place
- Educating employees
Module Four - Policies in the Workplace
- Anti-harassment policy statements
- Employee's rights and responsibilities
- Employer's rights and responsibilities
Module Five - Proper Procedures in the Workplace
- If you are being harassed
- If you are accused of harassing
- The investigation
- Remedies
Module Six - Fasle Allegations
- How to address the situation
- Confidentiality
- Monitoring the situation
- Retaliation
- Appeals
Module Seven - Other Options
- Union grievance procedures
- Mediation: Getting help from outside organisation
Module Eight - Sexual Harassment
- Defining sexual harassment
- Elements of harassment
- Common scenarios
Module Nine - Mediation
- What is mediation?
- Deciding if it's right
- How to implement
Module Ten - Conflict Resolution
- How to resolve the situation
- Seeing both sides
- Deciding the consequence
Module Eleven - The Aftermath
- How to move on
- Monitoring the situation
- Learning from mistakes
Module Twelve - Wrapping Up
Course 6 - Certificate In Workplace Diversity Online Course
Section One: Getting Started
- Workshop Objectives
Section Two: Diversity, what is it?
- Group & Discriminatory Terms
Section Three: Stereotypes
- Stereotype or Plain Bias
- Stereotype or Plain Bias
- It Starts With You
Section Four: Tearing Down the Baggage Barriers
- Changing Your Approach
- Workplace Changes
- Social Changes
Section Five: Verbal Communication Skills
- Ten Ways to Listen Better Today
- Asking Questions
- Paraverbal communication
- The Power of Tone
- Communicating With Power
Section Six: Non-Verbal Communication
- Your Body speaks its own Language
- The Signals You Send
Section Seven: Taking a Proactive Approach
- Why a Diversity Audit
- Conducting a Diversity Audit
- Stop Discrimination
- Definitions
- Discourage Discrimination
Section Eight: Coping with Discrimination
- The Warning Signs
- Reprisal Discrimination
- So what should you do?
Section Nine: From a Managers Perspective
- Create Detailed Records
- Next Actions
- Investigate the Complaint
Section Ten: From an Organisational Perspective
- Receiving a Complaint
- Making a Decision
- Document, Document, Document
- The Follow-Up
- Lessons Learned
Section Eleven: Employee Discipline
- How to Prepare & Conduct Disciplinary Meetings
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Powerful Words
Course 7 - Certificate In Developing a Training Needs Analysis Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: A Closer Look at the Training Needs Analysis
- What Is It?
- Fitting Into the Plan and Future Growth
- The Program’s Role
- Support From Within
- Developing the Business Case
- The Essential Elements, Part One
- The Essential Elements, Part Two
- Process Overview – The ICE Method
- When is Training Not Appropriate?
- Three Steps
- Step One: Isolating
- Step Two: Consulting
- Step Three: Evaluating
- Summary
Session 3: Collecting Data
- Step One: Identify the Future State
- The First Step
- Case Studies
- Defining the Future State
- Sample Project: Improve Response Times to Customer Inquiries
- Step Two: Identify the Current State
- Sample Project: Improve Response Times to Customer Inquiries
- Step Three: Measure the Gap
- Step Four: Create an Action Plan
- Step Five: Implement and Follow Up
- Making Connections, Part One
- Making Connections, Part Two
- Task
- Pre-Assignment Review
Session 4: Diving Deeper Into the Data
- So Many Questions
- Data Collection Design
- Gathering Information
- Training Needs Analysis Questions
- Designing Valid Questions
- Adding Value to the Process
- The McKinsey 7S Model
- The 7S Framework
- About the Elements
- SWOT Analysis
- Sample SWOT
- Five Whys
- Making Connections, Part One
- Making Connections, Part Two
- Task One
- Task Two
- Task Three
Session 5: Creating the Report
- Essential Elements
Session 6: Taking Action
- Making Connections, Part One
- Making Connections, Part Two
- Making Connections, Part Three
- Making Connections, Part Four
- Designing Evaluations
- Evaluation Levels
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 8 - Certificate In Talent Management Online Course
Module One - Getting Started
Module Two - Defining Talent
- What is talent management?
- Types of talent
- Skills and knowledge defined
Module Three - Understanding Talent Management
- Guidelines
- Importance and benefits
- Challenges
- Key elements to developing a winning strategy
Module Four - Performance Management
- Performance management defined
- Benefits
- How to keep your employees motivated
Module Five - Talent Reviews
- 360 degree feedback
- Talent calibration
- Maintaining an effective workforce
- Looking to the future
Module Six - Succession and Career Planning
- What is succession planning?
- Developing a plan
- Executing the plan
- Overcoming roadblocks
Module Seven - Engagement
- Employee engagement
- Generating engagement
- Influences
Module Eight - Competency Assessments
- Competency assessment defined
- Implementation
- Final destination
Module Nine - Coaching, Training and Development
- Setting goals
- Developing options
- Providing feedback
- Wrapping up
Module Ten - Do's and Don'ts
- Do's and don'ts
- Tips for talent management
Module Eleven - Employee Retention
- Goals and motivation
- The expectancy theory
- Object oriented theory
Module Twelve - Wrapping Up
Course 9 - Certificate In Generation Gaps Online Course
Module One - Getting Started
Module Two - History
- What generations exist in the workplace
- What defines a generation
- What this means in our workplace
Module Three - Traditionalist
- Their background
- Their characters
- Their working style
Module Four - Baby Boomers
- Their background
- Their characters
- Their working style
Module Five - Generation X
- Their background
- Their characters
- Their working style
Generation Six - Generation Y
- Their background
- Their characters
- Their working style
Module Seven - Differentiations Between
- Background
- Attitude
- Working style
- Life experience
Module Eight - Finding Common Ground
- Adopting a communication style
- Creating an affinity group
- Sharing knowledge
Module Nine - Conflict Management (Part 1)
- Younger bosses managing older workers
- Avoid turnovers with a retention plan
- Breaking down the stereotypes
Module Ten - Conflict Management (Part 2)
- Embrace the hot zone
- Treat each other as a peer
- Create a succession plan
Module Eleven - The Power of 4
- Benefits of generation gaps
- How to learn from each other
- Embracing the unfamiliar
Module Twelve - Wrapping Up
Course 10 - Certificate In Millennial Onboarding Online Course
Module One: Getting Started
Module Two: Purpose of Onboarding
- Lesson One: Start Up Costs
- Lesson Two: Employee Anxiety
- Lesson Three: Employee Turnover
- Lesson Four: Employee Expectations
- Lesson Five: Case Study
Module Three: Introduction
- Lesson One: Why Onboarding?
- Lesson Two: Importance of Onboarding
- Lesson Three: Making Employess Feel Welcome
- Lesson Four: First Day Checklist
- Lesson Five: Case Study
Module Four: Millennials and Onboarding
- Lesson One: Who Are Millennials?
- Lesson Two: How Do Millennials Differ from Other Workers?
- Lesson Three: Investiture Socialization - Let Them Be Themselves!
- Lesson Four: Informal Rather than Formal Onboarding Processes
- Lesson Five: Case Study
Module Five: Onboarding Checklist
- Lesson One: Pre-Arrival
- Lesson Two: Arrival
- Lesson Three: First Day
- Lesson Four: First Week
- Lesson Five: First Month
- Lesson Six: Case Study
Module Six: Engaging the Millennial Employee
- Lesson One: Create an Informal Program
- Lesson Two: Engage Employees One on One
- Lesson Three: The Role of Human Resources
- Lesson Four: The Role of Managers
- Lesson Five: Case Study
Module Seven: Following Up With the Millennial Employee
- Lesson One: Initial Check-In - One on one
- Lesson Two: Following up - Regular, Informal Follow Ups
- Lesson Three: Setting Schedules - Millennials and Work Life
- Lesson Four: Mentoring and the Millennial
- Lesson Five: Case Study
Module Eight: Setting Expectations with the Millennial Employee
- Lesson One: Define Requirements - Provide Specific Instructions
- Lesson Two: Identify Opportunities for Improvement and Growth
- Lesson Three: Set Verbal Expectations
- Lesson Four: Put It In Writing
- Lesson Five: Case Study
Module Nine: Mentoring the Millennial
- Lesson One: Be Hands-On and Involved
- Lesson Two: Serial Mentoring
- Lesson Three: Be a Mentor, Not an Authority Figure
- Lesson Four: Focus Millennia's Exploratory Drive on Work
- Lesson Five: Case Study
Module Ten: Assigning Work to the Millennial Employee
- Lesson One: Provide Clear Structure and Guidelines
- Lesson Two: Provide Specific Benchmarks
- Lesson Three: Set Boundaries and Provide Reality Checks
- Lesson Four: Guide, Don't Dictate
- Lesson Five: Case Study
Module Eleven: Providing Feedback
- Lesson One: Millennials Thrive on Feedback!
- Lesson Two: Characteristics of Quality Feedback
- Lesson Three: Informal Feedback
- Lesson Four: Formal Feedback
- Lesson Five: Case Study
Module Twelve: Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Ultimate Managing Human Resources Online Bundle, 10 Certificate Courses
The Most Comprehensive Human Resources Bundle
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Manage Human Resources In Your Workplace
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Get BIG Savings with our Ultimate Managing Human Resources Online Bundle, 10 Certificate Courses
- Managing Human Resources
- Employee Recruitment
- Employee Termination Processes
- Orientation Handbook: Getting Employees Off to a Good Start
- Workplace Harassment
- Workplace Diversity
- Developing a Training Needs Analysis
- Talent Management
- Generation Gaps
- Millennial Onboarding
1. Managing Human Resources: Manage Human Resources In Your Workplace
The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.
Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.
Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.
By the end of this Managing Human Resources Online Course, you will be able to:
- Describe different aspects of Human Resource Management
- Define Human Resources Management terms
- Recruit, interview, and retain employees
- Follow up effectively new employees
- Be an advocate for your employees’ health and safety
- Provide articulate feedback to employees
- Correctly manage situations requiring discipline and termination
- Evaluate some of the strengths and opportunities for Human Resources in your own workplace
2. Employee Recruitment: Reduce Your Costs with a Great Employee Recruitment Program
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Our Employee Recruitment course will show you how to interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
By the end of this Employee Recruitment Online Short Course, you will be able to:
- Defining recruitment
- Understanding the selection process
- Recognising the GROW model and how to set goals
- Preparing for the interview and question process
- Identifying and avoiding bias when making offers
- Discovering ways to retain talent and measure growth
3. Employee Termination Processes: Guide your employees toward the right track and away from poor performing behaviors
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
With our Employee Termination course, you will begin to see how important it is to develop a core set of skills when you find yourselves in a situation where you have to let an employee go.
By the end of this Certificate In Employee Termination Processes Online Course, you will be able to:
- Create employee performance plans
- Identify employees who should be terminated
- Establish effective termination meetings
- Know the “Do’s” and “Don’ts” of firing an employee
- Be able to conduct exit interviews
4. Orientation Handbook: Getting Employees Off to a Good Start
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
5. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment
Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.
Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.
Three main actions constitute harassment:
- When someone is doing something to you to make you uneasy.
- When someone is saying something to you to make you feel uneasy.
- When someone knowingly puts your life at risk in some way.
By the end of this Workplace Harassment Online Short Course, you will be able to:
- Identify the words and actions that constitute harassment
- Understand what the law says about harassment
- Implement anti-harassment policies
- Educate employees and develop anti-harassment policies
- Discuss employer and employee's rights and responsibilities
- Address accusations of harassment
- Apply proper mediation procedures
- Deal with the aftermath of harassment
6. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.
Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.
By the end of this Workplace Diversity Online Short Course, you should be able to:
- Explain the definition, terms, and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
7. Developing a Training Needs Analysis: Elements Of A Training Needs Analysis
Consider training programs that you have taken in the past. Did the skills that you learned benefit your organization? Did they help you do a better job? Did you even take anything beneficial away from the training at all? A training needs analysis can help your participants answer “yes” to all of these questions, and make sure that their time (and their organization’s money) is well spent.
This course covers all the essential elements of a training needs analysis. The first step is using the ICE method to isolate problems, consult with stakeholders, and evaluate your options. Then, you can bring all of the information together into a training needs analysis that will convince readers to take action.
After you complete this Developing a Training Needs Analysis course, you will be able to:
- Understand the value of creating a training needs analysis.
- Apply the ICE method to assess the situation and build your training needs analysis.
- Create a simple yet thorough training needs analysis for your organization or client.
8. Talent Management: Talented Employees are the Key to Success
Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.
We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.
By the end of this Talent Management Online Short Course, you will be able to:
- Define talent and talent management
- Understand the benefits of talent management
- Recognise performance management and ways to review talent
- Identify employee engagement
- Create assessments and training programs
- Learn how to improve employee retention
9. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis. Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.
By the end of this Generation Gaps Online Short Course, you will be able to:
- History behind generation gaps
- What are Traditionalists
- What are Baby Boomers
- What are Generation Xers
- What are Generation Yers
- Differences between each type of generation
- Finding common ground among the generations
- Conflict management
- Leveraging the benefits of generation gaps at work
10. Millennial Onboarding: Master The Advantages & Challenges Of Hiring Millennials
More than ever, millennials – those born between 1980 and 1995 – are entering the workforce and becoming a vital part of our organizations. These workers bring a unique outlook on life to their jobs, and may also pose unique challenges. Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the onboarding process for millennial employees benefits both the employee and the workplace.
Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.
Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
By the end of this Millennial Onboarding Online Short Course, you will be able to:
- Define onboarding
- Discuss the characteristics of Millennials
- Create an onboarding process for Millennials
- Develop action plans for working with Millennials
- Learn from introspection
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For comprehensive information on units of study click the units of study tab above.
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- You can study from home or at work, at your own pace, in your own time
- Certificates
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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Managing Human Resource 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Managing Human Resources Online Course
Section One: Getting Started
- Objectives
Section Two: What is HR?
- Human Resources in 2010?
- Human Resource Influencers
Section Three: Recruiting and Interviewing
- Interview for what exactly?
- Setting the scene to Interview
- Five Steps to a Successful Interview
- Behaviourally Based Questions
Section Four: Induction and Retention
- Start as you mean to go on
- Induction/Orientation Checklist
Section Five: Keeping Track
- The Follow Up
- Follow Up Schedules
- Scary Statistics
Section Six: Health & Safety in the Workplace
- Why all the urgency?
- Understanding the Industry Specific Rules of your Country
- Training for HR Managers
Section Seven: Workplace Discrimination & Harassment
- Definitions
- Bullying in the Workplace
- A Manager has Responsibilities
- An Employer has Greater Responsibility
Section Eight: Wellness in the Workplace
- The Business Benefits of Wellness in the Workplace
- Steps to Implementing a Wellness Program
Section Nine: Feedback
- Characteristics of Good Feedback
- Constructive Criticism
- Encouraging Growth and Development
Section Ten: Employee Discipline
- The General Discipline Process
- Progressive Discipline
- How to Prepare & Conduct Disciplinary Meetings
- Following Up
Section Eleven: The Dreaded D Word
- Making the Decision
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Words from the Wise
- Action Plans and Evaluations
Course 2 - Certificate In Employee Recruitment Online Course
Module One - Getting Started
Module Two - Introduction to Recruitment
- What is recruitment?
- Challenges and trends
- Sourcing candidates
- Requirements
Module Three - The Selection Process
- Job analysis and descriptions
- The approach
- The recruitment interview
- Testing
Module Four - Goal Setting
- Using the G.R.O.W Model
- Identifying goal areas
- Setting SMART goals
- Using a productivity journal
Module Five - The Interview
- Phone interviews
- Traditional interviews
- Situational interviews
- Stress interviews
Module Six - Types of Interview Questions
- Direct questions
- Non-direct questions
- Hypothetical or Situational questions
- Behavioral descriptive questions
Module Seven - Avoiding Bias in your Selection
- Expectancy effect
- Primacy effect
- Obtaining bias information
- Stereotyping
Module Eight - The Background Check
- Preparation
- Data collection
- Illegal questions
- Being thorough without being pushy
Module Nine - Making your Offer
- Outlining the offer
- Negotiation techniques
- Dealing with difficult issues
- Sealing the deal
Module Ten - Orientation and Retention
- Getting off on the right track
- Your orientation program
- The checklist
- Following up
Module Eleven - Measuring the Results
- Cost breakdown
- Employee quality
- Recruiter effectiveness
- Fine tuning
Module Twelve - Wrapping Up
Course 3 - Certificate In Employee Termination Processes Online Course
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
Module Three: Employees Who Should Be Terminated I
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Under Deliver
Module Four: Employees Who Should Be Terminated II
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
Module Five: Things to Consider When Setting Up the Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
Module Six: The Correct Way to Fire an Employee I
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
Module Seven: The Correct Way to Fire an Employee II
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
Module Eight: What an Employment Termination Checklist Should Contain
- Notification to Human Resources
- Systems Access Terminations
- Return of Company Property 6
- Benefits Status
Module Nine: The “Don’ts” of Firing an Employee I
- No Performance Improvement Plan
- Using an Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
Module Ten: The “Don’ts” of Firing an Employee II
- Not Making the Decision Final
- Let Employee Take Company Property
- Allow Access to Work Area
- Permit Information System Access
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
Course 4 - Certificate In Orientation Handbook: Getting Employees Off to a Good Start Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Workplace Harassment Online Course
Module One - Getting Started
Module Two - The Background
- The law
- Identifying harassment
- Anti-harassment policies
Module Three - Developing an Anti-Harassment Policy
- An anti-harassment policy: What should be covered?
- How model policies work
- Steps to a healthy work place
- Educating employees
Module Four - Policies in the Workplace
- Anti-harassment policy statements
- Employee's rights and responsibilities
- Employer's rights and responsibilities
Module Five - Proper Procedures in the Workplace
- If you are being harassed
- If you are accused of harassing
- The investigation
- Remedies
Module Six - Fasle Allegations
- How to address the situation
- Confidentiality
- Monitoring the situation
- Retaliation
- Appeals
Module Seven - Other Options
- Union grievance procedures
- Mediation: Getting help from outside organisation
Module Eight - Sexual Harassment
- Defining sexual harassment
- Elements of harassment
- Common scenarios
Module Nine - Mediation
- What is mediation?
- Deciding if it's right
- How to implement
Module Ten - Conflict Resolution
- How to resolve the situation
- Seeing both sides
- Deciding the consequence
Module Eleven - The Aftermath
- How to move on
- Monitoring the situation
- Learning from mistakes
Module Twelve - Wrapping Up
Course 6 - Certificate In Workplace Diversity Online Course
Section One: Getting Started
- Workshop Objectives
Section Two: Diversity, what is it?
- Group & Discriminatory Terms
Section Three: Stereotypes
- Stereotype or Plain Bias
- Stereotype or Plain Bias
- It Starts With You
Section Four: Tearing Down the Baggage Barriers
- Changing Your Approach
- Workplace Changes
- Social Changes
Section Five: Verbal Communication Skills
- Ten Ways to Listen Better Today
- Asking Questions
- Paraverbal communication
- The Power of Tone
- Communicating With Power
Section Six: Non-Verbal Communication
- Your Body speaks its own Language
- The Signals You Send
Section Seven: Taking a Proactive Approach
- Why a Diversity Audit
- Conducting a Diversity Audit
- Stop Discrimination
- Definitions
- Discourage Discrimination
Section Eight: Coping with Discrimination
- The Warning Signs
- Reprisal Discrimination
- So what should you do?
Section Nine: From a Managers Perspective
- Create Detailed Records
- Next Actions
- Investigate the Complaint
Section Ten: From an Organisational Perspective
- Receiving a Complaint
- Making a Decision
- Document, Document, Document
- The Follow-Up
- Lessons Learned
Section Eleven: Employee Discipline
- How to Prepare & Conduct Disciplinary Meetings
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Powerful Words
Course 7 - Certificate In Developing a Training Needs Analysis Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: A Closer Look at the Training Needs Analysis
- What Is It?
- Fitting Into the Plan and Future Growth
- The Program’s Role
- Support From Within
- Developing the Business Case
- The Essential Elements, Part One
- The Essential Elements, Part Two
- Process Overview – The ICE Method
- When is Training Not Appropriate?
- Three Steps
- Step One: Isolating
- Step Two: Consulting
- Step Three: Evaluating
- Summary
Session 3: Collecting Data
- Step One: Identify the Future State
- The First Step
- Case Studies
- Defining the Future State
- Sample Project: Improve Response Times to Customer Inquiries
- Step Two: Identify the Current State
- Sample Project: Improve Response Times to Customer Inquiries
- Step Three: Measure the Gap
- Step Four: Create an Action Plan
- Step Five: Implement and Follow Up
- Making Connections, Part One
- Making Connections, Part Two
- Task
- Pre-Assignment Review
Session 4: Diving Deeper Into the Data
- So Many Questions
- Data Collection Design
- Gathering Information
- Training Needs Analysis Questions
- Designing Valid Questions
- Adding Value to the Process
- The McKinsey 7S Model
- The 7S Framework
- About the Elements
- SWOT Analysis
- Sample SWOT
- Five Whys
- Making Connections, Part One
- Making Connections, Part Two
- Task One
- Task Two
- Task Three
Session 5: Creating the Report
- Essential Elements
Session 6: Taking Action
- Making Connections, Part One
- Making Connections, Part Two
- Making Connections, Part Three
- Making Connections, Part Four
- Designing Evaluations
- Evaluation Levels
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 8 - Certificate In Talent Management Online Course
Module One - Getting Started
Module Two - Defining Talent
- What is talent management?
- Types of talent
- Skills and knowledge defined
Module Three - Understanding Talent Management
- Guidelines
- Importance and benefits
- Challenges
- Key elements to developing a winning strategy
Module Four - Performance Management
- Performance management defined
- Benefits
- How to keep your employees motivated
Module Five - Talent Reviews
- 360 degree feedback
- Talent calibration
- Maintaining an effective workforce
- Looking to the future
Module Six - Succession and Career Planning
- What is succession planning?
- Developing a plan
- Executing the plan
- Overcoming roadblocks
Module Seven - Engagement
- Employee engagement
- Generating engagement
- Influences
Module Eight - Competency Assessments
- Competency assessment defined
- Implementation
- Final destination
Module Nine - Coaching, Training and Development
- Setting goals
- Developing options
- Providing feedback
- Wrapping up
Module Ten - Do's and Don'ts
- Do's and don'ts
- Tips for talent management
Module Eleven - Employee Retention
- Goals and motivation
- The expectancy theory
- Object oriented theory
Module Twelve - Wrapping Up
Course 9 - Certificate In Generation Gaps Online Course
Module One - Getting Started
Module Two - History
- What generations exist in the workplace
- What defines a generation
- What this means in our workplace
Module Three - Traditionalist
- Their background
- Their characters
- Their working style
Module Four - Baby Boomers
- Their background
- Their characters
- Their working style
Module Five - Generation X
- Their background
- Their characters
- Their working style
Generation Six - Generation Y
- Their background
- Their characters
- Their working style
Module Seven - Differentiations Between
- Background
- Attitude
- Working style
- Life experience
Module Eight - Finding Common Ground
- Adopting a communication style
- Creating an affinity group
- Sharing knowledge
Module Nine - Conflict Management (Part 1)
- Younger bosses managing older workers
- Avoid turnovers with a retention plan
- Breaking down the stereotypes
Module Ten - Conflict Management (Part 2)
- Embrace the hot zone
- Treat each other as a peer
- Create a succession plan
Module Eleven - The Power of 4
- Benefits of generation gaps
- How to learn from each other
- Embracing the unfamiliar
Module Twelve - Wrapping Up
Course 10 - Certificate In Millennial Onboarding Online Course
Module One: Getting Started
Module Two: Purpose of Onboarding
- Lesson One: Start Up Costs
- Lesson Two: Employee Anxiety
- Lesson Three: Employee Turnover
- Lesson Four: Employee Expectations
- Lesson Five: Case Study
Module Three: Introduction
- Lesson One: Why Onboarding?
- Lesson Two: Importance of Onboarding
- Lesson Three: Making Employess Feel Welcome
- Lesson Four: First Day Checklist
- Lesson Five: Case Study
Module Four: Millennials and Onboarding
- Lesson One: Who Are Millennials?
- Lesson Two: How Do Millennials Differ from Other Workers?
- Lesson Three: Investiture Socialization - Let Them Be Themselves!
- Lesson Four: Informal Rather than Formal Onboarding Processes
- Lesson Five: Case Study
Module Five: Onboarding Checklist
- Lesson One: Pre-Arrival
- Lesson Two: Arrival
- Lesson Three: First Day
- Lesson Four: First Week
- Lesson Five: First Month
- Lesson Six: Case Study
Module Six: Engaging the Millennial Employee
- Lesson One: Create an Informal Program
- Lesson Two: Engage Employees One on One
- Lesson Three: The Role of Human Resources
- Lesson Four: The Role of Managers
- Lesson Five: Case Study
Module Seven: Following Up With the Millennial Employee
- Lesson One: Initial Check-In - One on one
- Lesson Two: Following up - Regular, Informal Follow Ups
- Lesson Three: Setting Schedules - Millennials and Work Life
- Lesson Four: Mentoring and the Millennial
- Lesson Five: Case Study
Module Eight: Setting Expectations with the Millennial Employee
- Lesson One: Define Requirements - Provide Specific Instructions
- Lesson Two: Identify Opportunities for Improvement and Growth
- Lesson Three: Set Verbal Expectations
- Lesson Four: Put It In Writing
- Lesson Five: Case Study
Module Nine: Mentoring the Millennial
- Lesson One: Be Hands-On and Involved
- Lesson Two: Serial Mentoring
- Lesson Three: Be a Mentor, Not an Authority Figure
- Lesson Four: Focus Millennia's Exploratory Drive on Work
- Lesson Five: Case Study
Module Ten: Assigning Work to the Millennial Employee
- Lesson One: Provide Clear Structure and Guidelines
- Lesson Two: Provide Specific Benchmarks
- Lesson Three: Set Boundaries and Provide Reality Checks
- Lesson Four: Guide, Don't Dictate
- Lesson Five: Case Study
Module Eleven: Providing Feedback
- Lesson One: Millennials Thrive on Feedback!
- Lesson Two: Characteristics of Quality Feedback
- Lesson Three: Informal Feedback
- Lesson Four: Formal Feedback
- Lesson Five: Case Study
Module Twelve: Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
