About This Course
What you will learn - Learn How to Build Relationships Based on Trust
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Get BIG Savings with our Ultimate Trust Building and Resilience Development Online Bundle, 10 Certificate Courses
Trust Building and Resilience Development- Beyond Workplace Politics: Using Social and Emotional Competencies
- Creating Successful Staff Retreats
- Employee Recognition
- Social Learning
- Active Listening
- Social Intelligence
- Improving Self-Awareness
- Improving Mindfulness
- Interpersonal Skills
1. Trust Building and Resilience Development: Learn How to Build Relationships Based on Trust
Ensuring relationships that are built on trust, and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for all to work.
This course will introduce you to your company's responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business.
Key Learning Objectives
- Gain the trust of employees by empowering them
- Promote transparent communication
- Keep the promises you make
- Identify different personality types and how to work with them
- Respect all those you work with
- Keep stress at bay
- Overcome adversities
- Accept and manage change
- Stay motivated
2. Beyond Workplace Politics: Using Social and Emotional Competencies: How to Cope with Workplace Politics
This version of Beyond Workplace Politics will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.
Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.
Key Learning Objectives
- Understand what Workplace Politics is and why it is not always bad.
- Distinguish between formal and informal workplace hierarchies.
- Use practical steps to negate the influence of rumors.
- Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
- Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
- Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
- Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
- Identify good relationship skills.
- See the importance of responsible decision making and identify decision traps that should be avoided.
- Create your own Workplace Philosophy Statement.
3. Creating Successful Staff Retreats: Learn A Comprehensive Approach To Crafting A Successful Staff Retreat
Creating Successful Staff Retreats brings you full circle from a consideration of retreats that you’ve attended, or heard of, right through setting the groundwork of a retreat on your own. Those initial steps are then followed by a deeper look at what you need to do to actually run the retreat, evaluate it and continue the message afterwards.
In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesn’t stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities aren’t, you need to evaluate how things went so you will learn how to create an evaluation and follow up.
Key Learning Objectives
- Describe the necessity of workplace wellness programs.
- Create program elements that reflect the needs of employees and the objectives of the organization.
- Select program elements that fit the context of current operations.
- Establish implementation and evaluation strategies.
4. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!
Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.
Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.
Key Learning Objectives
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
5. Social Learning: Study Social Learning Online Course and Create Learning Communities that Benefit Your Organization
Reinforce your training strategies and enjoy better learning outcomes by creating meaningful connections. Our Social Learning Online Course will teach you an effective way to train your employees through modeling positive behaviors.
Social learning is learning by observing other people’s behaviors. It is a great way of promoting cohesion and involvement because it involves a shared learning experience. With our comprehensive course, you will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.
Our Social Learning Online Course will help you create learning communities that benefit every aspect of your organization. You will learn new behaviors through observation and modeling while instilling a greater passion for learning.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.
Key Learning Objectives
- Define and use social learning.
- Identify social learning tools.
- Manipulate group dynamics and culture.
- Craft and lead role play scenarios.
- Practice being a role model.
- Understand modeling and observation.
6. Active Listening: Study our Active Listening Certification: Learn the basics of Active Listening and become an effective communicator
Active listening is one of the most important communication skills you can have. It can have a major influence in helping your get ahead in your career and the quality of your personal relationships. Our Active Listening Certification will help you develop this skill with a little bit of patience and practice.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. The Active Listening Certification focuses on active listening, which represents the best of communication.
Our Active Listening Certification provides people the listening skills to be able to respond, interact, and communicate effectively with others. With this active listening online course, people will be able to genuinely communicate by helping them understand the importance of probing and questioning. The course enhances active listening skills by defining what is a positive attitude, introducing the basics of neuro-linguistic programming, and using these skills in a variety of situations.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible
Key Learning Objectives
- Define active listening and identify its key elements
- Learn how to use body language to reinforce a positive learning attitude effectively
- Create a more positive learning environment by using framing, positive intent, and focus
- Become a better listener
- Define sympathy and empathy and identify when each is appropriate
- Understand how communication works
- Formulate questions that lets you probe for information using proper paraphrasing techniques
- Create better relationships to facilitate genuine communication
- Identify common listening problems and provide solutions for each
7. Social Intelligence: Increase Your Influence During Social Situations
Social Intelligence is about understanding your environment and having a positive influence. You will become more confident in social situations by learning how to express and interpret social cues. You will create positive connections and increase your influence during social situations.
Increasing Social Intelligence will provide benefits throughout professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions. Social interactions are a two way street, know the rules of the road!
Key Learning Objectives
- Be aware of our own behaviors
- Learn to be empathetic with others
- Know tools for active listening
- Effectively communicate interpersonally
- Recognize various social cues
- Determine appropriate conversation topics
- Know various forms of body language
8. Improving Self-Awareness: Improving Self-Awareness Online Certificate Course
The Improving Self-Awareness Online Certificate course gives you a better understanding of yourself and how to live a better, more fulfilling life. It is designed to give you a deeper understanding of one's own self-awareness.
With our Self-Awareness Online courses, you will learn how beneficial becoming more self- aware can be. A highly self-aware person will become more equipped to deal with daily life and its challenges. Through this course, you will gain a new perspective on yourself and your emotions and become a valuable member of society.
Key Learning Objectives
- Define the self and different aspects of the self
- Learn from introspection
- Understand the nature and value of emotions
- Appreciate themselves
- Appreciate others
- Improve effectiveness
9. Improving Mindfulness: Improve Your Mindfulness to Enhance Your Personal and Professional Success
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal and professional success.
With our Improving Mindfulness course, you will begin to identify their own patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.
Key Learning Objectives
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
10. Interpersonal Skills: Create better, meaningful personal and professional relationships with our Interpersonal Skills Training Course Online
Take your communication skills to the next level with our Interpersonal Skills Training Course Online. Our course will teach you how to become the vibrant, charismatic person who effortlessly connects with others.
Our comprehensive course will assist you in working towards being the person that leaves a lasting positive impression by giving you effective communication skills, providing you with powerful negotiation methods, and more.
Our Interpersonal Skills Training Course will teach you the best communication strategies that reflects your own personal style. You will discover the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
At Courses For Success, our courses are designed by professionals for professionals. We maintain the highest level of quality courses to ensure your success. By completing our comprehensive Interpersonal Skills Training Course Online, you will be equipped with the right skill-set to ensure you stand out from the competition!
Key Learning Objectives
- Appreciate the vital difference between hearing and listening
- Understand ways to improve the verbal skill of asking questions
- Communicate effectively with authority
- Know what non-verbal communication is and how your knowledge of it can improve interpersonal relationships
- Recognize the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
- Identify ways of making a powerful introduction, recalling names, and managing circumstances when you can’t remember someone's name
- Value seeing the other side’s point of view and be able to build bridges. Understand that giving in without giving up can develop your conflict resolution skills
- Appreciate that using facts and emotions can win people over to your side
- Know how to share your opinions constructively
- Discover ways to prepare for a negotiation, open a negotiation, bargain, and close a negotiation
- Discover ways to make an impact through strong first impressions, situation evaluation and being passionate without becoming overbearing
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review it at any time.
The Ultimate Trust Building and Resilience Development 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Trust Building and Resilience Development Online Certificate Course
Module One: Getting Started
- Course Objectives
Module Two: Empower Staff
- Set Expectations
- Accept Input
- Delegate
- Supply Resources
- Case Study
Module Three: Transparent Communication
- Verbal
- Non-Verbal
- Honest Feedback
- No Gossip
- Case Study
Module Four: Keep Promises
- Be Organized
- Stay Motivated
- Don’t Overcommit and Under Deliver
- Keep Track
- Case Study
Module Five: Personality Types
- The Leader
- The Analytical
- The Amiable
- The Expressive
- Case Study
Module Six: Respect
- Position
- Opinion
- Time
- Strengths/Weaknesses
- Case Study
Module Seven: Stress Management
- Exercise
- Balanced Diet
- Sleep
- Work Under Pressure
- Case Study
Module Eight: Develop Positive Relationships
- Get-to-Know Colleagues
- Manage Boundaries
- Collaborate with Others
- Show Appreciation
- Case Study
Module Nine: Overcoming Adversities
- Recognize Mistakes
- Fix Mistakes
- Evaluate Your Improvements
- Avoid Same Mistakes in Future
- Case Study
Module Ten: Change Acceptance/Management
- Change is Constant
- Dealing with Evolution
- The Other Side
- Integrate the Change
- Case Study
Module Eleven: Stay Motivated
- Keep End Goal in Mind
- Be Optimistic
- Like-Minded People
- Reward Yourself
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Course 2 - Beyond Workplace Politics: Using Social and Emotional Competencies Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
Session 2: What is Workplace Politics?
- Workplace Politics
- Formal Versus Informal Hierarchy
- What to Do About Rumors
Session 3: Lessons from Social and Emotional Intelligence
- History of Social and Emotional Intelligence
- Defining Social and Emotional Intelligence
Session 4: Self-Awareness
- Understanding Self-Awareness
Session 5: Self-Management
- Understanding Self-Management
- Improving Self-Management through Reflection
- Reflective Diary
Session 6: Social Awareness
- Empathy, Organizational and Service Awareness
- Empathy
- Organizational Awareness
- Service Awareness
Session 7: Good Relationship Skills
- Identifying Relationship Skills
- N’Derial III, Part One
- N’Derial III, Part Two
- Individual Action Steps
- Reflection
Session 8: Responsible Decision Making
- Decision Making
- Decision-Making Traps
- Decision Wheel
- Decision Wheel Method
Session 9: Creating Your Workplace Philosophy
- Philosophy Statement
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Creating Successful Staff Retreats Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
- Pre-Assignment, Part Three
Session 2: The Case for Wellness
- Benefits of Workplace Wellness Programs
- Bottom Line Benefits
- Extending Beyond the Workplace
- Program Elements
Session 3: Building the Foundation
- Creating the Committee
- Sample Terms of Reference – ABC Company Wellness Committee
- Making Connections
- Outlining the Program
- Making Connections
- Making Connections Answer
- Gathering Resources
- Identifying Resources
- Gathering Resources
- Cultural Elements
- Questionnaire
Session 4: Gathering Support
- Taking Action
- Reflection
Session 5: Gathering Data
- Gathering Data
- Challenges with Data
- Other Ways to Measure
- Current Reality – Pre-Assignment Review
- Making Connections (Part Two)
- Looking Around Us
- Research Help
- Get Organized
- Preview
- Ask
- Read
- Read, Part Two
- Summarize
- Summarize, Part Two
- Summarize, Part Two
- Summarize, Part Three
- Evaluate
Session 6: Performing a Needs Analysis
- The ICE Method
- When is a Wellness Program Not Appropriate?
- Underlying Issues
- Three Steps
- The ICE Cycle
- Isolating
- Consulting
- Evaluating
- Making the Pitch
Session 7: Program Elements
- Case Study One: From Sedentary to Sensational
- Case Study Two: Smoking Cessation Program
- Case Study Three: Nutrition Program
- Case Study Four: Alcohol and Drug Program
- Case Study Five: New Parent Program
- Case Study Six: Flexible Work Hours Program
Session 8: Implementing Your Workplace Wellness Program
- Implementation Options
- Tips for Success
- Identifying Motivators
Session 9: Reviewing the Plan
- Evaluating Prior to Launch
- Getting the Executive on Board
- Getting Employees on Board
Session 10: Evaluating and Reporting Results
- Ratios and Statistics
- Gathering Statistics
- Understanding Ratios
- Making it Count
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Employee Recognition Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
Module Two: The Many Types of Incentive
- Safety Incentives
- Years of Service
- Productivity
- Attendance & Wellness Incentives
Module Three: Designing Employee Recognition Programs
- Purpose
- Employee Involvement
- Budget
- Keep it Simple
Module Four: How To Get The Buzz Out
- Be Creative With Designs
- Paper the Walls
- Use Social Media
- Go Mobile!
Module Five: It Starts From The Top!
- Identifying Desirable Behaviors
- Understanding the Goals of the Company
- Setting Guidelines
- Providing Recognition Templates
Module Six: Creating a Culture of Recognition
- Keep Your Staff "In the Know"
- Empower Employees with Peer to Peer Recognition
- Team Building: Encourage Camaraderie
- Motivate by Promoting Fun
Module Seven: The Best Things In Life Are Free!
- Put a Spotlight on Employees in Staff Meetings
- Write it Down
- Display Your Appreciation
- Make Work More Comfortable
Module Eight: A Small Gesture Goes A Long Way
- Have a Party!
- Make a Game of It
- Reward with Small Gift
- Give Them a Break
Module Nine: Pulling Out The Red Carpets
- Have an Awards Ceremony
- Win Large Items
- Vacation
- Career Advancement
Module Ten: The Don’ts of Employee Recognition
- Don’t Forget About The Art Of The High Five!
- Don’t Let It Become Boring
- Popularity Contest or Recognition Program?
- Make Sure the Prize is Motivational
Module Eleven: Maintaining Employee Recognition Programs
- Change the Membership
- Include In New Employee Orientation
- Keep Marketing!
- Annual Awards Ceremonies
Module Twelve: Wrapping Up
Course 5 - Social Learning Online Certificate Course
Module One: Getting Started
- Course Objectives
Module Two: Setting the Right Group Dynamic (I)
- Communicating
- Collaborating
- Sharing of Best Practices
- Refining Ideas
Module Three: Setting the Right Group Dynamic (II)
- Diversity Builds Knowledge
- Social Interactions
- People Are Different
- Dealing with Difficult People
- Case Study
Module Four: Develop a Social Learning Culture at Work (I)
- Making the Connection
- Tagging Star Employees
- Recognizing Teaching Moments
- Culture of Questioning
- Case Study
Module Five: Develop a Social Learning Culture at Work (II)
- Safe to Share Environment
- Instilling a Passion for Learning
- Instill a Sense of Sharing
- Learning in the Social Unit
- Case Study
Module Six: Develop a Culture of Social Learning at Work (III)
- Remove Fear of Feedback or Criticism
- Creating a Social Unit
- Imitation and Modeling
- Empowering Learners
- Case Study
Module Seven: Role Playing (I)
- Identify Work Related Scenarios
- Add Variables
- Assign Roles
- Prepare Role-Players
- Case Study
Module Eight: Role Playing (II)
- Act It Out
- Debrief
- Mirror Good Examples
- General Role Playing Tips
- Case Study
Module Nine: Utilizing the Right Tools (I)
- Mentoring
- Social Media
- Critical Thinking
- Gamification
- Case Study
Module Ten: Utilizing the Right Tools (II)
- Relevant Resources Selection
- Job Shadowing
- Knowledge Management
- Social Facilitation
- Case Study
Module Eleven: Modeling and Observational Learning
- Inspired by Leaders
- Boosting Self-Efficacy
- Peer Role Models
- Generating Engagement
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Course 6 - Active Listening Online Certification Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Active Listening
- What is Active Listening?
- Responding to Feelings
- Reading Cues
- Demonstrating Listening
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session 3: Body Language Basics
- Silent Messages
- Making Connections
Session 4: Attitude is Everything!
- Understanding Sympathy and Empathy
- Demonstrating Empathy
- Creating the Right Mindset
- Reframing the Situation
- Establishing Positive Intent
- Maintaining Focus
- Being Genuine
- Considering Your Purpose
- Making Connections
- Constructing Your Response
Session 5: Encouraging Conversation
- What Is Said and What Is Heard
- The Ladder of Inference, Part One
- The Ladder of Inference, Part Two
- The Ladder of Inference, Part Three
- The Ladder of Inference, Part Four
- Reflection: Using Your Own Experiences as a Resource
- Asking Questions, Part One
- Asking Questions, Part Two
- Probing Techniques, Part One
- Probing Techniques, Part Two
- Paraphrasing Techniques
- Echoing Techniques
Session 6: Building Relationships
- Building Common Ground
- Finding Common Ground
- Using Humor
- NLP Tips and Tricks
- Associated or Dissociated
- Towards or Away From
- Match/Mismatch
Session 7: Getting Over Listening Roadblocks
- Problems and Solutions
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Social Intelligence Online Certificate Course
Module One - Getting Started
Module Two - Increase your Self Awareness
- Remove or limit self-deception
- Ask for feedback
- Be open to change
- Reflect on your actions
Module Three - The Keys to Empathy
- Listening and paying attention
- Don't judge
- Shift your view
- Don't show fake emotion
Module Four - Active Listening
- Attunement
- Don't jump to conclusions
- Shift your focus
- Don't discount feelings
Module Five - Insight on Behavior
- Perception
- Facts vs. emotions
- Online communication
- Listen and watch more
Module Six - Communication
- Give respect and trust
- Be consistent
- Always keep your cool
- Observing body language
Module Seven - Social Cues (Part 1)
- Recognizing social situations
- The eyes have it
- Non-verbal cues
- Verbal cues
Module Eight - Social Cues (Part 2)
- Spectrum og cues
- Review and reflect
- Being adaptable and flexible
- Personal space
Module Nine - Conversation Skills
- Current events
- Conversation topics
- Cues to watch for
- Give people your attention
Module Ten - Body Language
- Be aware of your movements
- It's not what you say, It's how you say it
- Open vs. closed body language
- Communicate with power
Module Eleven - Building Rapport
- Take the high road
- Forget about yourself
- Remembering people
- Ask good questions
Module Twelve - Wrapping Up
Course 8 - Improving Self-Awareness Online Certification Course
Module One: Getting Started
Module Two: What Is the Self?
- The Physical Self
- The Emotional Self
- The Mental Self
- The Spiritual Self
Module Three: Awareness of the Physical Self
- Scanning
- Progressive Relaxation
- Physical Stressors
- Exercise
Module Four: Time Management
- Organization
- Goal Management
- Priorities
- Procrastination
Module Five: The Emotional Self
- Validity of Emotions
- Utility of Emotions
- Emotional Arousal
- Emotional Valence
Module Six: Mood Management
- Emotional Intelligence
- Categories of Emotion
- Increasing Arousal
- Decreasing Arousal
Module Seven: The Mental Self
- Thinking Style
- Learning Style
- Personality
- Stinking Thinking
Module Eight: Interpersonal Awareness
- Addressing Different Thinking Styles
- Addressing Different Learning Styles
- Active Listening and Body Language
- Transactional Analysis
Module Nine: The Spiritual Self
- Mindfulness
- Meditation
- Cultivating Positivity
- Gratitude
Module Ten: Limitations of Self Awareness
- Navel Gazing
- Excessive Self Discipline
- Developing Humility
- Developing Empathy
Module Eleven: Independence versus Interdependence
- What is Interdependence?
- Systems Theory
- More Than the Sum of All Parts
- Team Building
Module Twelve: Wrapping Up
Course 9 - Improving Mindfulness Online Certificate Course
Module One: Getting Started
By the end of this course, you should be able to:
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
Module Two: What Is Mindfulness?
- Buddhist Concept
- Bare Attention
- Psychological Concept of Mindfulness
- Memory
Module Three: Practicing Mindfulness
- Attention
- Acceptance
- Mindfulness Meditatio
- Scanning
Module Four: Emotional Intelligence
- The Purpose of Emotions
- High Performance Emotions
- Swing Emotions
- Blue Emotions
Module Five: Cognitive Distortion (Phase One)
- Dichotomous Reasoning
- Magnification and Minimization
- Filtering
- Jumping to Conclusions
Module Six: Cognitive Distortion (Phase Two)
- Destructive Labeling
- Personalizing
- Blaming
- The Tyranny of the Should
Module Seven: Mindfulness Based Cognitive Therapy
- Mental Modes
- Doing Mode
- Being Mode
- Metacognitive Awareness
Module Eight: Mindfulness and Gratitude
- What is Gratitude?
- Gratitude Journal
- An Exercise in Mindfulness and Gratitude
- Forming a Habit
Module Nine: Cultivating the High Performance Emotions
- The Emotion-Cognition-Behavior Triangle
- Cultivating Enthusiasm
- Cultivating Confidence
- Cultivating Tenacity
Module Ten: Mindfulness in Customer Service
- Individually Focused
- Active Listening
- Building a Rapport
- Timing
Module Eleven: Mindfulness and Leadership
- Mental Resilience
- Focus
- Compassion
- Creativity
Module Twelve: Wrapping Up
Words from the Wise
Course 10 - Interpersonal Skills Online Certificate Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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18. Will this course be credited by universities?
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19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
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21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
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Ultimate Trust Building and Resilience Development Online Bundle, 10 Certificate Courses
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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What you will learn - Learn How to Build Relationships Based on Trust
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Trust Building and Resilience Development- Beyond Workplace Politics: Using Social and Emotional Competencies
- Creating Successful Staff Retreats
- Employee Recognition
- Social Learning
- Active Listening
- Social Intelligence
- Improving Self-Awareness
- Improving Mindfulness
- Interpersonal Skills
1. Trust Building and Resilience Development: Learn How to Build Relationships Based on Trust
Ensuring relationships that are built on trust, and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for all to work.
This course will introduce you to your company's responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business.
Key Learning Objectives
- Gain the trust of employees by empowering them
- Promote transparent communication
- Keep the promises you make
- Identify different personality types and how to work with them
- Respect all those you work with
- Keep stress at bay
- Overcome adversities
- Accept and manage change
- Stay motivated
2. Beyond Workplace Politics: Using Social and Emotional Competencies: How to Cope with Workplace Politics
This version of Beyond Workplace Politics will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.
Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy.
Key Learning Objectives
- Understand what Workplace Politics is and why it is not always bad.
- Distinguish between formal and informal workplace hierarchies.
- Use practical steps to negate the influence of rumors.
- Define Social and Emotional Intelligence and understand their importance in navigating workplace politics.
- Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities.
- Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
- Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development.
- Identify good relationship skills.
- See the importance of responsible decision making and identify decision traps that should be avoided.
- Create your own Workplace Philosophy Statement.
3. Creating Successful Staff Retreats: Learn A Comprehensive Approach To Crafting A Successful Staff Retreat
Creating Successful Staff Retreats brings you full circle from a consideration of retreats that you’ve attended, or heard of, right through setting the groundwork of a retreat on your own. Those initial steps are then followed by a deeper look at what you need to do to actually run the retreat, evaluate it and continue the message afterwards.
In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesn’t stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities aren’t, you need to evaluate how things went so you will learn how to create an evaluation and follow up.
Key Learning Objectives
- Describe the necessity of workplace wellness programs.
- Create program elements that reflect the needs of employees and the objectives of the organization.
- Select program elements that fit the context of current operations.
- Establish implementation and evaluation strategies.
4. Employee Recognition: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!
Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.
Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.
Key Learning Objectives
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
5. Social Learning: Study Social Learning Online Course and Create Learning Communities that Benefit Your Organization
Reinforce your training strategies and enjoy better learning outcomes by creating meaningful connections. Our Social Learning Online Course will teach you an effective way to train your employees through modeling positive behaviors.
Social learning is learning by observing other people’s behaviors. It is a great way of promoting cohesion and involvement because it involves a shared learning experience. With our comprehensive course, you will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.
Our Social Learning Online Course will help you create learning communities that benefit every aspect of your organization. You will learn new behaviors through observation and modeling while instilling a greater passion for learning.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible.
Key Learning Objectives
- Define and use social learning.
- Identify social learning tools.
- Manipulate group dynamics and culture.
- Craft and lead role play scenarios.
- Practice being a role model.
- Understand modeling and observation.
6. Active Listening: Study our Active Listening Certification: Learn the basics of Active Listening and become an effective communicator
Active listening is one of the most important communication skills you can have. It can have a major influence in helping your get ahead in your career and the quality of your personal relationships. Our Active Listening Certification will help you develop this skill with a little bit of patience and practice.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. The Active Listening Certification focuses on active listening, which represents the best of communication.
Our Active Listening Certification provides people the listening skills to be able to respond, interact, and communicate effectively with others. With this active listening online course, people will be able to genuinely communicate by helping them understand the importance of probing and questioning. The course enhances active listening skills by defining what is a positive attitude, introducing the basics of neuro-linguistic programming, and using these skills in a variety of situations.
At Courses For Success, our training programs have been carefully developed by leading professionals and validated by industry experts to guarantee you are getting the most up-to-date experience. By enrolling in this course, you can be confident you are getting the best education possible
Key Learning Objectives
- Define active listening and identify its key elements
- Learn how to use body language to reinforce a positive learning attitude effectively
- Create a more positive learning environment by using framing, positive intent, and focus
- Become a better listener
- Define sympathy and empathy and identify when each is appropriate
- Understand how communication works
- Formulate questions that lets you probe for information using proper paraphrasing techniques
- Create better relationships to facilitate genuine communication
- Identify common listening problems and provide solutions for each
7. Social Intelligence: Increase Your Influence During Social Situations
Social Intelligence is about understanding your environment and having a positive influence. You will become more confident in social situations by learning how to express and interpret social cues. You will create positive connections and increase your influence during social situations.
Increasing Social Intelligence will provide benefits throughout professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions. Social interactions are a two way street, know the rules of the road!
Key Learning Objectives
- Be aware of our own behaviors
- Learn to be empathetic with others
- Know tools for active listening
- Effectively communicate interpersonally
- Recognize various social cues
- Determine appropriate conversation topics
- Know various forms of body language
8. Improving Self-Awareness: Improving Self-Awareness Online Certificate Course
The Improving Self-Awareness Online Certificate course gives you a better understanding of yourself and how to live a better, more fulfilling life. It is designed to give you a deeper understanding of one's own self-awareness.
With our Self-Awareness Online courses, you will learn how beneficial becoming more self- aware can be. A highly self-aware person will become more equipped to deal with daily life and its challenges. Through this course, you will gain a new perspective on yourself and your emotions and become a valuable member of society.
Key Learning Objectives
- Define the self and different aspects of the self
- Learn from introspection
- Understand the nature and value of emotions
- Appreciate themselves
- Appreciate others
- Improve effectiveness
9. Improving Mindfulness: Improve Your Mindfulness to Enhance Your Personal and Professional Success
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal and professional success.
With our Improving Mindfulness course, you will begin to identify their own patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.
Key Learning Objectives
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
10. Interpersonal Skills: Create better, meaningful personal and professional relationships with our Interpersonal Skills Training Course Online
Take your communication skills to the next level with our Interpersonal Skills Training Course Online. Our course will teach you how to become the vibrant, charismatic person who effortlessly connects with others.
Our comprehensive course will assist you in working towards being the person that leaves a lasting positive impression by giving you effective communication skills, providing you with powerful negotiation methods, and more.
Our Interpersonal Skills Training Course will teach you the best communication strategies that reflects your own personal style. You will discover the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
At Courses For Success, our courses are designed by professionals for professionals. We maintain the highest level of quality courses to ensure your success. By completing our comprehensive Interpersonal Skills Training Course Online, you will be equipped with the right skill-set to ensure you stand out from the competition!
Key Learning Objectives
- Appreciate the vital difference between hearing and listening
- Understand ways to improve the verbal skill of asking questions
- Communicate effectively with authority
- Know what non-verbal communication is and how your knowledge of it can improve interpersonal relationships
- Recognize the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
- Identify ways of making a powerful introduction, recalling names, and managing circumstances when you can’t remember someone's name
- Value seeing the other side’s point of view and be able to build bridges. Understand that giving in without giving up can develop your conflict resolution skills
- Appreciate that using facts and emotions can win people over to your side
- Know how to share your opinions constructively
- Discover ways to prepare for a negotiation, open a negotiation, bargain, and close a negotiation
- Discover ways to make an impact through strong first impressions, situation evaluation and being passionate without becoming overbearing
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review it at any time.
The Ultimate Trust Building and Resilience Development 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Trust Building and Resilience Development Online Certificate Course
Module One: Getting Started
- Course Objectives
Module Two: Empower Staff
- Set Expectations
- Accept Input
- Delegate
- Supply Resources
- Case Study
Module Three: Transparent Communication
- Verbal
- Non-Verbal
- Honest Feedback
- No Gossip
- Case Study
Module Four: Keep Promises
- Be Organized
- Stay Motivated
- Don’t Overcommit and Under Deliver
- Keep Track
- Case Study
Module Five: Personality Types
- The Leader
- The Analytical
- The Amiable
- The Expressive
- Case Study
Module Six: Respect
- Position
- Opinion
- Time
- Strengths/Weaknesses
- Case Study
Module Seven: Stress Management
- Exercise
- Balanced Diet
- Sleep
- Work Under Pressure
- Case Study
Module Eight: Develop Positive Relationships
- Get-to-Know Colleagues
- Manage Boundaries
- Collaborate with Others
- Show Appreciation
- Case Study
Module Nine: Overcoming Adversities
- Recognize Mistakes
- Fix Mistakes
- Evaluate Your Improvements
- Avoid Same Mistakes in Future
- Case Study
Module Ten: Change Acceptance/Management
- Change is Constant
- Dealing with Evolution
- The Other Side
- Integrate the Change
- Case Study
Module Eleven: Stay Motivated
- Keep End Goal in Mind
- Be Optimistic
- Like-Minded People
- Reward Yourself
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Course 2 - Beyond Workplace Politics: Using Social and Emotional Competencies Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
Session 2: What is Workplace Politics?
- Workplace Politics
- Formal Versus Informal Hierarchy
- What to Do About Rumors
Session 3: Lessons from Social and Emotional Intelligence
- History of Social and Emotional Intelligence
- Defining Social and Emotional Intelligence
Session 4: Self-Awareness
- Understanding Self-Awareness
Session 5: Self-Management
- Understanding Self-Management
- Improving Self-Management through Reflection
- Reflective Diary
Session 6: Social Awareness
- Empathy, Organizational and Service Awareness
- Empathy
- Organizational Awareness
- Service Awareness
Session 7: Good Relationship Skills
- Identifying Relationship Skills
- N’Derial III, Part One
- N’Derial III, Part Two
- Individual Action Steps
- Reflection
Session 8: Responsible Decision Making
- Decision Making
- Decision-Making Traps
- Decision Wheel
- Decision Wheel Method
Session 9: Creating Your Workplace Philosophy
- Philosophy Statement
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Creating Successful Staff Retreats Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment, Part One
- Pre-Assignment, Part Two
- Pre-Assignment, Part Three
Session 2: The Case for Wellness
- Benefits of Workplace Wellness Programs
- Bottom Line Benefits
- Extending Beyond the Workplace
- Program Elements
Session 3: Building the Foundation
- Creating the Committee
- Sample Terms of Reference – ABC Company Wellness Committee
- Making Connections
- Outlining the Program
- Making Connections
- Making Connections Answer
- Gathering Resources
- Identifying Resources
- Gathering Resources
- Cultural Elements
- Questionnaire
Session 4: Gathering Support
- Taking Action
- Reflection
Session 5: Gathering Data
- Gathering Data
- Challenges with Data
- Other Ways to Measure
- Current Reality – Pre-Assignment Review
- Making Connections (Part Two)
- Looking Around Us
- Research Help
- Get Organized
- Preview
- Ask
- Read
- Read, Part Two
- Summarize
- Summarize, Part Two
- Summarize, Part Two
- Summarize, Part Three
- Evaluate
Session 6: Performing a Needs Analysis
- The ICE Method
- When is a Wellness Program Not Appropriate?
- Underlying Issues
- Three Steps
- The ICE Cycle
- Isolating
- Consulting
- Evaluating
- Making the Pitch
Session 7: Program Elements
- Case Study One: From Sedentary to Sensational
- Case Study Two: Smoking Cessation Program
- Case Study Three: Nutrition Program
- Case Study Four: Alcohol and Drug Program
- Case Study Five: New Parent Program
- Case Study Six: Flexible Work Hours Program
Session 8: Implementing Your Workplace Wellness Program
- Implementation Options
- Tips for Success
- Identifying Motivators
Session 9: Reviewing the Plan
- Evaluating Prior to Launch
- Getting the Executive on Board
- Getting Employees on Board
Session 10: Evaluating and Reporting Results
- Ratios and Statistics
- Gathering Statistics
- Understanding Ratios
- Making it Count
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Employee Recognition Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
Module Two: The Many Types of Incentive
- Safety Incentives
- Years of Service
- Productivity
- Attendance & Wellness Incentives
Module Three: Designing Employee Recognition Programs
- Purpose
- Employee Involvement
- Budget
- Keep it Simple
Module Four: How To Get The Buzz Out
- Be Creative With Designs
- Paper the Walls
- Use Social Media
- Go Mobile!
Module Five: It Starts From The Top!
- Identifying Desirable Behaviors
- Understanding the Goals of the Company
- Setting Guidelines
- Providing Recognition Templates
Module Six: Creating a Culture of Recognition
- Keep Your Staff "In the Know"
- Empower Employees with Peer to Peer Recognition
- Team Building: Encourage Camaraderie
- Motivate by Promoting Fun
Module Seven: The Best Things In Life Are Free!
- Put a Spotlight on Employees in Staff Meetings
- Write it Down
- Display Your Appreciation
- Make Work More Comfortable
Module Eight: A Small Gesture Goes A Long Way
- Have a Party!
- Make a Game of It
- Reward with Small Gift
- Give Them a Break
Module Nine: Pulling Out The Red Carpets
- Have an Awards Ceremony
- Win Large Items
- Vacation
- Career Advancement
Module Ten: The Don’ts of Employee Recognition
- Don’t Forget About The Art Of The High Five!
- Don’t Let It Become Boring
- Popularity Contest or Recognition Program?
- Make Sure the Prize is Motivational
Module Eleven: Maintaining Employee Recognition Programs
- Change the Membership
- Include In New Employee Orientation
- Keep Marketing!
- Annual Awards Ceremonies
Module Twelve: Wrapping Up
Course 5 - Social Learning Online Certificate Course
Module One: Getting Started
- Course Objectives
Module Two: Setting the Right Group Dynamic (I)
- Communicating
- Collaborating
- Sharing of Best Practices
- Refining Ideas
Module Three: Setting the Right Group Dynamic (II)
- Diversity Builds Knowledge
- Social Interactions
- People Are Different
- Dealing with Difficult People
- Case Study
Module Four: Develop a Social Learning Culture at Work (I)
- Making the Connection
- Tagging Star Employees
- Recognizing Teaching Moments
- Culture of Questioning
- Case Study
Module Five: Develop a Social Learning Culture at Work (II)
- Safe to Share Environment
- Instilling a Passion for Learning
- Instill a Sense of Sharing
- Learning in the Social Unit
- Case Study
Module Six: Develop a Culture of Social Learning at Work (III)
- Remove Fear of Feedback or Criticism
- Creating a Social Unit
- Imitation and Modeling
- Empowering Learners
- Case Study
Module Seven: Role Playing (I)
- Identify Work Related Scenarios
- Add Variables
- Assign Roles
- Prepare Role-Players
- Case Study
Module Eight: Role Playing (II)
- Act It Out
- Debrief
- Mirror Good Examples
- General Role Playing Tips
- Case Study
Module Nine: Utilizing the Right Tools (I)
- Mentoring
- Social Media
- Critical Thinking
- Gamification
- Case Study
Module Ten: Utilizing the Right Tools (II)
- Relevant Resources Selection
- Job Shadowing
- Knowledge Management
- Social Facilitation
- Case Study
Module Eleven: Modeling and Observational Learning
- Inspired by Leaders
- Boosting Self-Efficacy
- Peer Role Models
- Generating Engagement
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Course 6 - Active Listening Online Certification Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Active Listening
- What is Active Listening?
- Responding to Feelings
- Reading Cues
- Demonstrating Listening
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session 3: Body Language Basics
- Silent Messages
- Making Connections
Session 4: Attitude is Everything!
- Understanding Sympathy and Empathy
- Demonstrating Empathy
- Creating the Right Mindset
- Reframing the Situation
- Establishing Positive Intent
- Maintaining Focus
- Being Genuine
- Considering Your Purpose
- Making Connections
- Constructing Your Response
Session 5: Encouraging Conversation
- What Is Said and What Is Heard
- The Ladder of Inference, Part One
- The Ladder of Inference, Part Two
- The Ladder of Inference, Part Three
- The Ladder of Inference, Part Four
- Reflection: Using Your Own Experiences as a Resource
- Asking Questions, Part One
- Asking Questions, Part Two
- Probing Techniques, Part One
- Probing Techniques, Part Two
- Paraphrasing Techniques
- Echoing Techniques
Session 6: Building Relationships
- Building Common Ground
- Finding Common Ground
- Using Humor
- NLP Tips and Tricks
- Associated or Dissociated
- Towards or Away From
- Match/Mismatch
Session 7: Getting Over Listening Roadblocks
- Problems and Solutions
- Making Connections
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Social Intelligence Online Certificate Course
Module One - Getting Started
Module Two - Increase your Self Awareness
- Remove or limit self-deception
- Ask for feedback
- Be open to change
- Reflect on your actions
Module Three - The Keys to Empathy
- Listening and paying attention
- Don't judge
- Shift your view
- Don't show fake emotion
Module Four - Active Listening
- Attunement
- Don't jump to conclusions
- Shift your focus
- Don't discount feelings
Module Five - Insight on Behavior
- Perception
- Facts vs. emotions
- Online communication
- Listen and watch more
Module Six - Communication
- Give respect and trust
- Be consistent
- Always keep your cool
- Observing body language
Module Seven - Social Cues (Part 1)
- Recognizing social situations
- The eyes have it
- Non-verbal cues
- Verbal cues
Module Eight - Social Cues (Part 2)
- Spectrum og cues
- Review and reflect
- Being adaptable and flexible
- Personal space
Module Nine - Conversation Skills
- Current events
- Conversation topics
- Cues to watch for
- Give people your attention
Module Ten - Body Language
- Be aware of your movements
- It's not what you say, It's how you say it
- Open vs. closed body language
- Communicate with power
Module Eleven - Building Rapport
- Take the high road
- Forget about yourself
- Remembering people
- Ask good questions
Module Twelve - Wrapping Up
Course 8 - Improving Self-Awareness Online Certification Course
Module One: Getting Started
Module Two: What Is the Self?
- The Physical Self
- The Emotional Self
- The Mental Self
- The Spiritual Self
Module Three: Awareness of the Physical Self
- Scanning
- Progressive Relaxation
- Physical Stressors
- Exercise
Module Four: Time Management
- Organization
- Goal Management
- Priorities
- Procrastination
Module Five: The Emotional Self
- Validity of Emotions
- Utility of Emotions
- Emotional Arousal
- Emotional Valence
Module Six: Mood Management
- Emotional Intelligence
- Categories of Emotion
- Increasing Arousal
- Decreasing Arousal
Module Seven: The Mental Self
- Thinking Style
- Learning Style
- Personality
- Stinking Thinking
Module Eight: Interpersonal Awareness
- Addressing Different Thinking Styles
- Addressing Different Learning Styles
- Active Listening and Body Language
- Transactional Analysis
Module Nine: The Spiritual Self
- Mindfulness
- Meditation
- Cultivating Positivity
- Gratitude
Module Ten: Limitations of Self Awareness
- Navel Gazing
- Excessive Self Discipline
- Developing Humility
- Developing Empathy
Module Eleven: Independence versus Interdependence
- What is Interdependence?
- Systems Theory
- More Than the Sum of All Parts
- Team Building
Module Twelve: Wrapping Up
Course 9 - Improving Mindfulness Online Certificate Course
Module One: Getting Started
By the end of this course, you should be able to:
- Define mindfulness
- Develop techniques to make oneself more attuned to the present moment
- Understand the value and utility of one’s emotions
- Learn how to identify and counter distorted thinking
- Learn how to cultivate genuine positive emotions
- Become more fully present in social interactions
Module Two: What Is Mindfulness?
- Buddhist Concept
- Bare Attention
- Psychological Concept of Mindfulness
- Memory
Module Three: Practicing Mindfulness
- Attention
- Acceptance
- Mindfulness Meditatio
- Scanning
Module Four: Emotional Intelligence
- The Purpose of Emotions
- High Performance Emotions
- Swing Emotions
- Blue Emotions
Module Five: Cognitive Distortion (Phase One)
- Dichotomous Reasoning
- Magnification and Minimization
- Filtering
- Jumping to Conclusions
Module Six: Cognitive Distortion (Phase Two)
- Destructive Labeling
- Personalizing
- Blaming
- The Tyranny of the Should
Module Seven: Mindfulness Based Cognitive Therapy
- Mental Modes
- Doing Mode
- Being Mode
- Metacognitive Awareness
Module Eight: Mindfulness and Gratitude
- What is Gratitude?
- Gratitude Journal
- An Exercise in Mindfulness and Gratitude
- Forming a Habit
Module Nine: Cultivating the High Performance Emotions
- The Emotion-Cognition-Behavior Triangle
- Cultivating Enthusiasm
- Cultivating Confidence
- Cultivating Tenacity
Module Ten: Mindfulness in Customer Service
- Individually Focused
- Active Listening
- Building a Rapport
- Timing
Module Eleven: Mindfulness and Leadership
- Mental Resilience
- Focus
- Compassion
- Creativity
Module Twelve: Wrapping Up
Words from the Wise
Course 10 - Interpersonal Skills Online Certificate Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
